• International Commerce and Information Review
• /
• v.16 no.3
• /
• pp.141-158
• /
• 2014

This research is intended to improve the performance of "small and medium companies international marketing program" by screening the performance indicators of the program. The program aims to prepare SMEs to penetrate foreign market and become global companies eventually. This research analyzed the current SMEs international marketing programs based on Logic Model to find the current performance measurement lacks in qualitative indicators and process evaluation with focusing on quantitative indicators and short term result evaluation. Therefore, the measurement indicators should be balanced between process and results including mid-term and long term results.

• 한국벤처창업학회:학술대회논문집
• /
• 2016.04a
• /
• pp.37-39
• /
• 2016

이 연구의 목적은 중소기업청의 수출지원사업 중 수출역량강화사업(이하'사업')이 중소기업, 특히, 업력 7년 미만의 창업 중소기업(중소기업창업지원법 제2조 제2호에 의함)의 수출증대에 미치는 효과를 분석하는데 있다. 이 목적을 달성하기 위하여 전국 12개 지방 중소기업청에 사업을 신청한 기업중 2014년, 2015년에 경기지방 중소기업청을 통하여 사업에 참여한 843개 기업의 수출 성과에 대한 정량적 분석을 하고자 한다. 본 연구에서는 기존연구들을 바탕으로 기업의 수출성과와 관련된 선행연구들을 조사하여 주요 변수를 선정하였다. 또한 2000년대 이후 수출 입 관련 통계상 매년도 1위를 차지하고 있고, 산업별 고용인원이 1위인 경기지역의 사업 참여업체를 대상으로 표본을 수집하였다. 실증분석결과, 첫째로 사업은 중소기업의 수출성과에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 사업은 업력 7년 미만의 창업 중소기업의 수출성과에 긍정적인 효과를 미치는 것으로 나타났다. 마지막으로, 사업은 일반 중소기업보다 업력 7년 미만의 창업 중소기업에 더욱 긍정적인 효과를 미치는 것으로 나타났다. 향후 본 연구는 수출입 규모가 경기지역 다음으로 큰 울산지역과 서울지역에서 동일한 기간에 사업에 참여하였던 기업들의 수출성과를 추가하여 유의한 결과가 도출되는지에 대한 후행 연구를 하고자 한다.

• Journal of Digital Convergence
• /
• v.18 no.10
• /
• pp.119-128
• /
• 2020

The rapid changes in the industrial environment are providing crises and opportunities for small and medium-sized export enterprises. This study focused on overseas marketing support projects, especially effective consulting support for online marketing, in response to changes in the role of SMEs. Through a survey on companies participating in the online export support project, it was analyzed that both the consultant's competence and service quality had a significant effect on satisfaction, and that satisfaction had a significant effect on corporate performance. Also, satisfaction showed some significant mediating effects. In order to achieve business results, the competence of the consultant and the quality of service must be achieved together. This study presents the criteria for determining substantive factors necessary for the improvement of export support projects, and further studies on capacity-building measures for each factor should be conducted in the future.

• Journal of the Korea Convergence Society
• /
• v.11 no.5
• /
• pp.219-227
• /
• 2020

Rapid changes in the environment, such as the 4th Industrial Revolution, provide crises and opportunities for SMEs. The government is trying to improve and expand the SME support project, but has not been able to achieve the desired results. This study studied the effective performance factors of overseas marketing support projects in response to changes in the role of SMEs. The research was conducted based on a survey of coporations applying for export support projects. As a result of the research, the corporate competence, the support quality from the support institution, and the consultant competency have a significant influence on the utilization of the support project. In addition, it was analyzed that the utilization of support projects has a significant effect on corporate performance. In order to achieve the performance of support projects under a changing export environment, support organizations, consultants, and coporation should strengthen their competences. This study suggests the criteria for judging the actual factors necessary for the improvement of the export support project, and studies on how to strengthen the competences of each factor should be conducted in the future.

• Journal of the Korea Convergence Society
• /
• v.10 no.11
• /
• pp.335-343
• /
• 2019

The purpose of this study is to derive the necessary factors by conducting a questionnaire survey for SMEs with experience in participating in the online export support business in order to derive the factors that activate SMEs' online marketing. As a result, it was found that the Corporate trade capacity had a positive influence on online marketing utilization, and that the Corporate internal capacity did not have a significant influence on online marketing utilization. Since the consultants' role for export marketing obviously appears to exercise more significant positive effect on online marketing utilization, we can suggest the followings to activate online exports of SMEs. First, more effective efforts are needed to expand the trading capacity to utilize online marketing, and secondly, the export marketing capacity of SMEs needs to be strengthened steadily. In particular, strengthening the capabilities of the trading consultants of participating and performing companies is considered to be an important factor in the use of online marketing by SMEs, we recommend further strengthening each corporate and government policy effort to empower export consultants.

• Journal of Digital Convergence
• /
• v.18 no.4
• /
• pp.45-53
• /
• 2020

With the advent of the Fourth Industrial Revolution, the central axis of the industry is shifting to SMEs, and online is becoming the center of marketing. In this regard, this study is aimed at the service quality and the characteristics of companies as the factors for the activation of SMEs' online export support projects and their performance creation. The study conducted a survey of companies applied for the government's online export support project. As a result, it was found that the reliability of the service quality and the characteristics of the company (CEO's will, Trade Expert), except for convenience, have a significant effect on the service utilization and performance. Accordingly, in order to revitalize the online export support business of SMEs, it is necessary to improve the human competence of enterprises and the reliability of service quality of supporting institutions. This study is meaningful in that it confirms the importance of the credibility required by the support organization as well as the characteristics for strengthening the capability of the company. However, there are limitations in not reflecting various factors of service quality and company characteristics.

• Product Safety
• /
• no.10 s.154
• /
• pp.48-49
• /
• 2006

"설립 후 계속적으로 쌓아온 독자적인 노하우를 기반으로 21세기 편리하고 안전한 Home Network System사업에 주력하고 미국, 중국, 일본 등 세계 여러 나라에 수출하는 글로벌 마케팅 강화에 핵심역량을 모으고 있습니다. 디지털 첨단 기술 개발을 위해 적극적인 연구개발 및 투자를 아끼지 않는 기업, 코콤의 제품들은 곧 품질보증이라는 사명감으로 고객만족에 정성을 다하는 기업, 성장 잠재력이 크고, 경쟁력 있는 건강한 기업이 되도록 최선의 노력을 하겠습니다."

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.11 no.5
• /
• pp.141-151
• /
• 2016

The purpose of this study is to analyze the effects of the international marketing program (hereunder refer to as 'program') among the programs to support export conducted by the Small and Medium Business Administration. Especially, this study aims to analyze the effects of the program to increase in export for small - medium enterprises of less than 7 years (base on Item 2 of Article 2 of Act on Support for Small and Medium Enterprise Establishment). In order to achieve the purpose above, export result for 1,690 companies which participated through Gyeonggi District Small and Medium Business Administration in 2014 and 2015 were selected among the 843 companies that applied to the program through 12 local small and medium business administration in Korea and quantitative analysis on export performance of 1,690 companies is conducted in this study. In this study, main variables were selected by investigating advanced researches related to export performance of company based on the existing studies. And also, samples have been collected from companies in Gyeonggi area for this research since the companies in Gyeonggi area have been ranked as the 1s annually and the companies in Gyeonggi area employ the highest number of people per industry. As a result of actual proof analysis, Firstly, it was suggested that the program influences positively on the export performance of small-medium enterprises. Secondly, the program shows that the program influenced positively on the export performance of companies with less than 7 years. Lastly, it suggested that the program influenced more positively on the small - medium enterprises with less than 7years than normal small - medium enterprises. By adding the export performances of companies in Ulsan area of which the scale of import and export is the 2nd largest and companies in Seoul area, that participated in the program during the same period, I would like to conduct follow- up research if the significant results are obtained or not.

• Journal of Service Research and Studies
• /
• v.5 no.2
• /
• pp.161-176
• /
• 2015

The significance of upgrading current certification service for customer center manager and counsellor in Korea Call Center Information Research Center-affiliated Call Center College is dramatically increasing due to steady applicants for the last few years, while there is a need to expand the numbers of applicants with a new channel. This paper has suggested the directions for developing IBT system to hold a dominant position in the certification business industry. Providing IBT channel, mainly base upon internet and utilizing various IT infra for the PCCM (Preliminary Customer Center Manager)/CCCM (Certified Customer Center Manager), will increase the convenience of taking qualification exams for customer center managers and improve competitiveness in qualification certification business industry. Specifically, this study reviews overview of industry trends of domestic and overseas, success cases of test services, service model and methods of on-line test, and short and long term analysis of the domestic and overseas markets.

• The Journal of the Korea Contents Association
• /
• v.15 no.2
• /
• pp.476-488
• /
• 2015

The export demand for various public services of e-government is growing. This study defines the new services that are required in each step of export processes for public services in order to develop the new services for supporting the commercialization of the export public services. And the study arrives at a conclusion of the main problems and requirements of the current export processes for the public services through the previous literature, the open-ended questions and the focus group interview. The new services are divided into six steps including the general information and consultation of the export public services; specifically, 'evaluation of the export capabilities', 'information of export pubic services', 'network of export companies', 'knowledge exchange of export', 'guide map of export information' and 'place for communication'. Furthermore, the score test about importance of 14 detailed services and the ease of implement is conducted. Based on the results of the test, Portfolio Evaluation Quadrant analysis derives a conclusion that 'the guide map service of export information' in the step 5 is preferentially considered to be in need of implementation.