• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.3
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• pp.18-34
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• 2017

The recent air transportation market is rapidly changing in air and airport infrastructure such as efficiency of airports and airplanes, speeding up and enlargement, deregulation of airline industry, low cost airlines and regional airports. The purpose of this study is to conduct a direct questionnaire survey for airport users who have experienced in and out of airport IT service at Incheon International Airport, so that the airport self - service technology and airport support technology can be used for the trust. At this point, I would like to develop a tool to understand the airport user's perception of airport IT and to test the theoretical model that investigates the relationship between various types of airport IT, airport users' trust, enjoyment and intention to use IT. In conclusion, this study aims to establish directions and suggestions for how to develop IT services among airport service provision factors.

• Journal of Information Technology Services
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• v.21 no.1
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• pp.21-40
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• 2022

Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

• The Journal of the Korea institute of electronic communication sciences
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• v.13 no.3
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• pp.561-570
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• 2018

Artificial Intelligence is one of the technologies that are being discussed in the Fourth Industrial Revolution, attracting the attention from companies around the world and this technology is being applied to various industries such as education, finance, automobile, etc. AI integrated ChatBot is a system designed to respond to user questions according to defined response rules. This system is gradually expanded from simple inquiry responses for intelligent virtual assistant service, weather, traffic, schedule, etc. to service provisions through user pattern analysis, to solidify its position as a life-style service. As a result, research on AI integrated ChatBot platform has become necessary. Therefore, this study suggests the design and implementation of an intelligent chatbot service platform for small businesses.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.22 no.1
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• pp.155-167
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• 2012

Cloud computing service is a next generation IT service which has pay-per-use billing model and supports elastically provisioning IT infra according to user demand. However it has many potential threats originating from outsourcing/supporting service structure that customers 'outsource' their own data and provider 'supports' infra, platform, application services, the complexity of applied technology, resource sharing and compliance with a law, etc. In activation of Cloud service, we need objective assessment standard to ensure safety and reliability which is one of the biggest obstacles to adopt cloud service. So far information security management system has been used as a security standard for a security management and IT operation within an organization. As for Cloud computing service it needs new security management and assessment different from those of the existing in-house IT environment. In this paper, to make a Information Security Management System considering cloud characteristics key components from threat management system are drawn and all control domain of existing information security management system as a control components are included. Especially we designed service security management to support service usage in an on-line self service environment and service contract and business status.

• The Journal of Society for e-Business Studies
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• v.16 no.4
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• pp.155-172
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• 2011

The purpose of this study is to examine factors affecting an individual's acceptance of mobile banking, which is a typical example of smartphone based self-service. We derive three personal traits(positive technology readiness, negative technology readiness and individual's expertise) as antecedent variables that affect intention to use mobile banking from previous studies, and adopt a technology readiness and acceptance model(TRAM) to investigate factors that determine an individual's intention to use mobile banking. TRAM, which integrates technology readiness index(TRI) into the technology acceptance model (TAM) in the context of consumer adoption of e-service systems, is adopted to examine personal traits influencing on the factors forming the attitude of mobile banking. The new findings of this study are as follows. First, individual's expertise and positive technology readiness(ptr) have significant effect on both perceived usefulness and perceived easy of use. However, negative technology readiness(ntr) has significant effect on only perceived easy of use.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.791-793
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• 2022

1인 가구의 증가로 셀프 인테리어의 관심이 높아지자 온라인 구매로 인테리어를 하는 경우가 많다. 그러나 가구를 주문해도 비율적이나 시각적으로 달라 환불하는 경우가 많다. 본 연구에서는 Unity의 AR, VR기술을 활용하여 가구 배치, 거리 측정, 벽지 변환 등의 기능으로 손쉽게 인테리어를 할 수 있고, 자신의 인테리어를 다른 사용자와 공유해 평가 및 비교를 할 수 있는 플랫폼 앱을 구현하여, 인테리어를 손쉽게 할 수 있는 서비스를 제공하고자 한다.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.15 no.1
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• pp.39-51
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• 2016

In accordance to rapid aging of population, the accidents of elderly pedestrian and pedestrian safety are becoming very important issues. In terms of smartphone technologies, older people are increasingly looking for useful and friendly ICT services that which can add a value on their silver life. This paper introduced a new IT-based service for elderly walking assist using a smart-phone accompanied by a wearable watch. We describe the functional requirements and a systems architecture model with an interface between a smart-phone and wearable watch. Moreover, this study attempted to verify what services are needed and to estimate elderly pedestrians' WTP (willingness to pay) for IT-based walking assistance device. A total of 189 elderly pedestrians were randomly surveyed through face-to-face interviews. The questionnaire consisted of 3 categories: (1) questions pertaining to socio-economic status, (2) 12 questions regarding walking attitudes, and (3) a question to measure WTP. With this gathered data, factor analysis and path model estimating were conducted. The results identified the elderly user requirements and the use-value of new innovative products for IT-based walking assistance services by two groups(latent elderly and elderly). The modeling result shows that elderly's service preference would increase the possibilities for the commercialization of IT-based walking device with improving their walking safety.

• Journal of Korea Entertainment Industry Association
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• v.14 no.7
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• pp.161-173
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• 2020

In-depth interview in the field of hospitality industry services was conducted in COVID- 19. Introduction of kiosks for non-face-to-face services using untact technology, reservation, pay systems, self-service, service improvement using room service should be carried out. It is also necessary to implement Instagram, Facebook, YouTube, P-blogs, online broadcasting and live commerce through the establishment of m-channel system through untact marketing sales channels in the hospitality industry now that the product composition to solve the pro -blem of untact marketing is drawing attention due to diversification of online sales channe -ls. Now, the recognition of important elements of service education and a establishment of differentiated system of untact marketing, expansion of untact sale channel, implementation of non-face-to-face counseling service and introduction of pre-booking, telecommuting were recognized as urgent parts. In particular, a service differentiation and importance of human services, which were recognized free of charge, have re-recognized as premium, and quality service aspect of the hospitality industry in untact and the direction to diversify marketing channels are presented.

• Journal of Advanced Navigation Technology
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• v.20 no.2
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• pp.107-115
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• 2016

The passenger who use airport spend a lot of time in check-in. They are also delayed in their readiness for departure. Therefore, for decrease in time that is waiting time for handling luggage, recently many airports are expanding self-service. Also internal development and manufacturing for production automation system and IT technology are world-class. So, for localization of self bag drop (SBD) system, I think that application this system in domestic technique and constructing competitive in customer reception system will be efficient airport management. To this end, for looking for optimal conditions when passengers use SBD, this thesis include development simulation of relevance to system. Also this thesis secures information for passenger's in foreign country airport and simulate this data. Finally, that analysis the best management passenger system when the passenger use SDB.

• Journal of Information Management
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• v.36 no.2
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• pp.45-71
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• 2005

As circumstances of scholarly communication have been changed over time, there is a growing interest among academic institutions in collecting, preserving, and creating value-added services from digital contents being created by members of the academic community. The purpose of this study is to build an open access based Institutional Repository(IR) in the university for scholarly communication. For this study, this paper analyzes the example of, and makes a full range of process and implementation plan, and then suggests a realistic model of IR which is for dissertations/theses, academic journals, working papers, etc. The intellectual property right issues related to IR are also discussed.