• Journal of the Korea Convergence Society
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• v.5 no.4
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• pp.87-92
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• 2014

It is difficult to innovate product or service alone in the fast-changing world. The convergence is new approach in order to respond to customers' desires for new products and services. The online service platform as combination of technology and services is one of growth drivers for service innovation. Thus, it is worthwhile to note that we need to investigate the success factors of online service platform. To to this, this study delves into MyMusicTaste.com of JJS media as a case of online service platform. By doing so, we can suggest a success factors for online service platforms.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2001.05a
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• pp.107-121
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• 2001

최근 전화서비스의 수요 증가세 감소, 전화서비스의 다양한 제공 방식의 필요성, 통신기술의 발달 등으로 일반 전화서비스에 지능망의 기능이 결합된 전화부가서비스가 등장하 였다. 전화부가서비스의 도입 효과로는 이용자의 세분화된 욕구의 충족, 다양한 신규서비스의 신속한 도입 및 다양한 서비스의 제공 가능성 등을 들 수 있다. 본 고에서는 2000년 10월 개정된 상호접속기준에 따라 서비스제공사업자가 접속이용사업자로 규정되어 있는 5가지 전화부가서비스 즉, 전국대표번호서비스, 개인번호서비스, 카드계열서비스, 수신자요금부담서비스, 그리고 정보제공서비스에 대한 개념과 그 제공절차, 과금체계를 비교하였고, 나아가 전화부가서비스를 활성화시키기 위한 주요 이슈에 대하여 고찰하였다.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.5
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• pp.87-97
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• 2008

Importance of service competitive power is greatly increasing. Domestic enterprises are recognizing the importance of service competitive power, but the correspondence is insufficient level. Because service has the characteristic that production and consumption synchronizes, it can be considered as process. In this study, we utilize the process reform by plan for service competitive power elevation. We divide service process reform by four types based upon special quality of goods(form and formlessness) and reform target (new process design and existing process improvement), and present various examples by each type. On the this basis, we suggest the specific elevation plan of competitive power.

• Journal of Digital Convergence
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• v.10 no.11
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• pp.673-680
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• 2012

The purpose of this study is to investigate the moderating role of customer and supplier participation in the relationship between new product/service development processes and product/service innovation. The research result shows that the high customer participation plays the moderating role in the relationship between strategy design and product/service innovation. Thus, if customers give ideas in the strategy design process, the probability of new product/service innovation will be increased. The conclusions and implications are discussed.

• Journal of Service Research and Studies
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• v.14 no.2
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• pp.82-100
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• 2024

Due to the intensifying global technological competition, the strategic and economic importance of intellectual property such as patents as intangible assets is increasing. The purpose of this study is to understand the current status of patent innovation in the service industry and to derive the characteristics and implications of patent innovation in the service industry. To this end, this study conducted an investigation and analysis to understand the characteristics of patent innovation in the service industry based on the data from the business activity survey. The proportion of patent companies in the service industry, characteristics of each service industry, proportion of each service industry, and the number of patent rights holdings were analyzed. In addition, the trend of patent changes in the service industry was investigated. The service industry was compared and analyzed with other industries based on the results of the analysis of patent innovation in the service industry. In particular, the service industry was divided into four types in terms of the rate of increase in the proportion of patent companies and the ratio of patent holing companies, and the types were derived. Based on the analysis results, the characteristics of patent innovation in the service industry were presented. As a result of the study, the proportion of patent holding companies in the service industry was lower than that of other industries, and the gap with other industries was widening, showing that the patent innovation of service companies is lower than that of other industries. The average number of patents held by service industry companies was lower than that of other industries, and the increase rate of the number of patent rights held was also lower than that of other industries, widening the gap. Patent innovation in the service industry can be divided into four quadrants in terms of the rate of increase in the proportion of patent holding companies and the proportion of patent holding companies, and it has been studied that the service industry needs policy support suitable for the characteristics of patent innovation in the quadrant to which the individual service industry belongs.

• Journal of Korea Technology Innovation Society
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• v.14 no.3
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• pp.689-710
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• 2011

The purpose of this paper is to positively analyze firms' innovative performance enhanced by cooperation, such as industry-university or industry-government, in service industry. We use PSM method (Propensity Score Matching) based on Korea Innovation Survey data in service industry to investigate it. This empirical study finds that cooperation with university or government partially has positive effects on firm's patent applications and innovation. So, we suggest we need various policies for research institute linkage in service industry.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.7
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• pp.699-708
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• 2017

The service industry, as a new growth engine, has become more important in response to changes in the global economy and the industrial environment. Developed countries have promoted the competitiveness of the service industry and have enhanced economic added value. Developing new services requires extensive resources. Therefore, cooperation and network building capabilities with customers, suppliers, and various knowledge creation agencies are critical sources of competitiveness. This study classified the Korean service industry by industrial type in order to enhance innovation competence.The Korean service industry lags behind that of developed countries, and this study analyzed the differences of innovation results according to collaboration partners by the classified industry. By adopting a method that applies industrial classification by Dialogic's innovation pattern, this study showed external cooperation results were different by industrial type. Analysis results revealed that companies cooperate with customers and competitors in many cases; however, product innovation was higher for companies that collaborated with private service companies. In the 'Innovation in services' industry, industry cooperation with universities showed organizational innovation achievements. In the 'Innovation through services' industry, cooperation with customers positively affected marketing innovation achievements. Consequently, the need to foster consulting firms and universities that can professionally collaborate with companies is implied in order to enhance the Korean service industry.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2017.08a
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• pp.3-13
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• 2017

• Proceedings of the Korea Technology Innovation Society Conference
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• 2001.11a
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• pp.59-77
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• 2001

• Journal of Korea Technology Innovation Society
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• v.22 no.3
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• pp.362-381
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• 2019

The purpose of this study is to examine how two factors among various affecting factors of technological innovation, i.e. sectoral system of innovation and R&D support service, were actually applied in the case of NUC Electronics. This company has achieved high level of innovation performance through change of injection port and improvement of extracting rate. This was possible because each component of sectoral system of innovation system was matched with the innovation activity. The improvement of the performance in NUC Electronics was attributable to its own innovation efforts and R&D support service of government research institute. In the process of technological innovation, the company could receive high-level services in areas such as product design and virtual experiments that companies can not solve themselves. It can be said that the role of government and public institutions to support the shortage of SMEs was important. In terms of each component of sectoral system of innovation, we found that there were many opportunities of new technology; sustainability was low; imitation was easy; appropriability was low but it has dualily; accumulation of technology was relatively high, availability of external knowledge was high. At the same time, both of the company and the network played an important role, and market conditions were very favorable. In terms of R&D support services, it is a direct effect that a great deal of time and cost savings have been achieved through virtual experiments on the material and shape of the screw. As an indirect effect, the core competence of the company has been greatly strengthened by utilizing the momentum of technology development through external support, hence the company could establish the structure of virtuous circle of innovation.