• The KIPS Transactions:PartD
• /
• v.16D no.4
• /
• pp.541-548
• /
• 2009

Many companies have recently apply SLA and execute IT service by using SLA. However, there are no objective standards for selection and improvement of SLA evaluation metrics. We derive and present measurement attributes that are criteria for selection and improvement of SLA evaluation metrics as measurement metrics. We execute a case study based on D company in order to verify whether the measurement metrics are applicable. We apply and evaluate the measurement metrics that are applicable to D company, and then we designate an improvement line. We propose improvement guidelines of the measurement metrics which score is less than the improvement line's and derive SLA evaluation metrics. We prove that the way of selection and improvement is useful by applying SLA evaluation metrics to D company.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.32 no.5D
• /
• pp.421-427
• /
• 2012

This study develops the evaluation model which is for assessing on the side of users in expressway service areas, and researchers apply this study for monitoring expressway service areas by routes. The direction of development on Evaluation Criteria is all about on the side of necessity of rest area users, the reflection of current conditions, the construction of total evaluation criteria, and the examination of connecting study with current study. After that, this study examines previous evaluation criterias and researchers will select the primary provision of evaluation through FGI, and they derive the final evaluation criteria throughout the verification of suitability on Evaluation Criteria. Throughout AHP analysis which is a professional survey system of users, researchers dereive on the side of facilities, on the side of environments facilities, on the side of position, and on the side of services in order by the weightings. As you can see in this study, this study also considers quantitative and qualitative factors together, and it allows to evaluate conditions of rest areas. In addition, this study can be a primary study for suggesting the ways of improvements of rest areas by using Spider Map and for monitoring future study.

• Proceedings of the Korea Water Resources Association Conference
• /
• 2023.05a
• /
• pp.443-443
• /
• 2023

최근, 유역 환경을 포함한 수문시스템을 보다 근본적으로 이해하기 위하여 순환적 인과관계를 가진 인간과 물환경시스템의 전체론적 이해의 필요성이 제기되었다. 더불어, 지속 가능한 유역관리를 위해서는 현재의 물환경시스템의 상태를 진단하고, 수자원 정책 및 유역관리 방안과 환경 변화에 따른 물환경시스템의 건강성을 평가하는 방법이 필요하다. 대상 시스템의 지속가능성을 평가하기 위하여 회복탄력성(Resilience) 개념이 도입됨에 따라 본 연구에서는 생태계서비스 개념을 활용하여 사회수문학적 회복탄력성을 정의하고 유역 시스템의 상태를 진단하고자 한다. 또한, 관측 기상 자료를 이용하여 기후변화가 사회수문학적 회복탄력성에 미치는 영향을 평가해보고자 한다. 이를 위해 기존의 하천 생태계서비스 지표 후보군을 수정 및 보완하여 새로운 지표군을 제시하였고, 경안천 유역을 대상으로 실제 유역의 상태를 평가할 수 있는 도구로서 해당 지표군을 적용하였다.

• Journal of Korean Society of Archives and Records Management
• /
• v.24 no.1
• /
• pp.205-230
• /
• 2024

Recently, as user demand to receive various information through one integrated institution has increased, "Larchiveum," which integrates the functions and services of archives, libraries, and museums, has been established. Thus, web information services are provided in an integrated manner through the Larchiveum website. This study attempted to analyze the information services on the Larchiveum website in detail. To this end, the researchers developed a web information service evaluation index reflecting the characteristics of Larchiveum that are differentiated from information services offered by websites of general archives, libraries, and museums. Recognizing the importance of evaluation indicators, the researchers developed evaluation indicators, and an evaluation of the three institutions' websites was conducted. The assessment showed that the currently operating Larchiveum website provides ample basic business introduction and interface navigation, but the use of search results in the information search area was insufficient. Complementary points were presented in these areas, and measures that would be effective if additionally operated were also suggested. This research sought to provide practical assistance in configuring and providing web services for the newly established Larchiveum in hopes that the evaluation indicators used in this study will be applied, supplemented, and utilized well in the future.

• Journal of Korean Library and Information Science Society
• /
• v.41 no.3
• /
• pp.133-154
• /
• 2010

With the introduction of new teacher evaluation system, teacher librarians' evaluation indicators and questions were presented for the first time. The purpose of this study is to review the validity of current indicators and questions and to develop new one, based on it. The result is as follows : Current indicators mainly focus on the management of school library facility and collection, not on teacher librarians' educational activities and have the low validity to evaluate the expertise of teacher librarians. As a result, this study will suggest new evaluation indicators and questions to evaluate their expertise appropriately.

• Journal of Korean Society of Transportation
• /
• v.28 no.4
• /
• pp.85-93
• /
• 2010

Unlike the existing subway service evaluation system, service evaluation indices by travel section in 26 subway stations were developed and appraised. Travel sections were classified into (1) subway station approach, (2) from entrance to platform, (3) platform, and (4) passageway for transfer, after which weights by travel section and by service evaluation index were estimated using analytic hierarchy process (AHP) by transportation experts. Subway service satisfaction data was gathered from 2000 passengers at the 26 subway stations. The results showed that the weights of (1) subway station approach and (4) passageway for transfer were highest and the weights by travel sections were different if kinds of services were the same. Comfort on the platform, crowdedness in the passageway for transfer, and transfer information from entrance to platform were highest in order in terms of satisfaction. Meanwhile, the results of the IPA showed that services in the passageway for transfer were high in terms of weights but were relatively low in terms of satisfaction. Therefore the services in passages for transfer needed to be reformed preferentially.

• 한국경영정보학회:학술대회논문집
• /
• 2008.06a
• /
• pp.745-754
• /
• 2008

현대사회에서 정보기술의 급격한 발전은 사회전반에 걸쳐 큰 영향을 미치고 있으며, 이러한 변화 속에서 국민에게 보다 편리하고 효율적인 행정서비스를 제공하려는 정부의 노력도 끊임없이 진행되고 있다. 전자정부 11대 중점과제의 하나인 "4대 사회보험 정보연계시스템 구축" 사업은 2002년부터 운영 중에 있으나, 정보연계사업 고유의 성과를 평가하는 체계가 마련되어 있지 못한 실정이다. 평가체제의 미비는 사업목표의 객관적인 달성정도를 파악할 수 없을뿐 아니라 향후 달성목표치 설정을 위한 기준선정이 불가능하며, 나아가 대국민 서비스의 질적 향상을 극대화 하는데 필요한 객관적인 자료의 부재로 이어진다. 본 연구는 4대 사회보험 정보연계시스템이 구축목표에 부합되게 운영되고 있는지를 평가하는 지표가 필요하며, 그 필요성에 따라 IT조직 및 기술에 관한 성과평가기법인 IT-BSC 성과평가모델을 활용하여 4대 사회보험 정보연계시스템의 특성에 최적화된 성과평가모델을 제안하고자 한다. 제안된 성과평가모델는 4대 사회보험 정보연계시스템의 성과평가지표로 활용됨으로써 향후 운영방향설정 및 목표달성도 측정의 주요한 정보로 활용될 것이다.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2019.05a
• /
• pp.36-37
• /
• 2019

한국형 e-Navigation 서비스 개발 중 최적 안전항로 지원서비스는 육상에서 연안여객선과 같은 사고취약 선박이나 서비스 요청 선박에 한해 실시간 선박 교통, 해역 환경, 기상 정보 등 해사 안전정보를 활용한 최적의 안전항로를 지원하는 서비스이다. 본 발표에서 현재 개발 중인 최적 안전항로 지원서비스의 개발 내용을 소개하고, 서비스의 기능시험 결과와 효용성 평가를 위한 성과지표 및 평가 방법을 소개하고자 한다.

• Journal of Korean Society of Transportation
• /
• v.23 no.8 s.86
• /
• pp.129-138
• /
• 2005

Since Successive introduction of BMS(Bus Management System) into the local governments has been able to collect each bus data on the road and valuate the bus operation by the quantitative index not qualitative index. we need a study on punctuality index for evaluation of service level for bus operation using bus location information. We propose punctuality index for bus operation using time-space diagram and valuate the index by application to real bus data.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.113-134
• /
• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.