• Electronics and Telecommunications Trends
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• v.19 no.5 s.89
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• pp.9-20
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• 2004

본 고에서는 유비쿼터스 컴퓨팅 환경을 실현하기 위한 차세대 서비스 인프라 구축 관리 기술에 대하여 살펴본다. 유비쿼터스 컴퓨팅 환경을 실현하기 위해서는 방대한 양의 정보를 효율적으로 처리하여 어떠한 상황에서도 사용자들에게 일정한 수준의 고품질 서비스를 제공할 수 있는 서비스 인프라의 구축 관리 기술이 필수적이다. 즉, 서비스나 단말 기기의 특성에 상관없이 언제 어디서나 어떤 사용자들에게도 고품질의 맞춤형 서비스를 투명하게 제공할 수 있는 가상의 서비스 인프라 혹은 서비스 전달 망을 구축 관리할수 있어야 한다. 유비쿼터스 컴퓨팅의 다른 기반 기술인 상황 인지 컴퓨팅 기술 그리고 디지털 홈 기술이 이러한 서비스 인프라 구축 관리 기술과 연계될 때 비로소 진정한 의미의 유비쿼터스 컴퓨팅 환경을 구축할 수 있을 것이다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.1
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• pp.133-140
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• 2014

The purpose of this research was to identify how service composition factor impact organizational performance of long-term care facilities for elderly people. The target population was the staffs who were working at long-term care facilities for elderly people in urban areas of Seoul, Inchon and cities in Kyonggi-do as of September 2012. Independent variables, main factors for organizational performances, are leadership, educational training, compensation, initiative, and service quality. Dependent variables are selected as duty satisfaction, job performance, financial aptitude and beneficiary-oriented policy. SPSS ver18.0 statistical computer program was conducted in order to analyze the multivariate statistical data. The results are examined in detail in terms of the influence of two managing systems in the senior-care service on the organizational performance and the evaluations of the relation and difference caused by the input variables in two managing systems. In one case of the influence of two managing systems in the senior-care service on the organizational performance, the findings show 1) the influence of the service managing factor is clearly related to duty satisfaction with the result of 0.001 (F=37.429) regression data, 2) the influence of the service managing factor is clearly related to job performance with the result of 0.001 (F=55.099) regression data, 3) the influence of the service managing factor is closely related to financial aptitude with the result of 0.001 (F=56.904) regression data, and 4) the influence of the service managing factor is also clearly related to beneficiary-oriented policy with the result of 0.001 (F=61.367) regression data.

• Journal of Korean Society of Archives and Records Management
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• v.17 no.1
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• pp.31-49
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• 2017

The purpose of this study is to measure the expectation level and perception level of service quality in 25 records centers in local governments based in Seoul. For this, an evaluation index consisting of 5 factors and 31 items is developed through literature research and an investigation of the present condition. The results of this study confirmed that users are not satisfied with the service quality of the records centers in the local governments as the expectation level is higher than the perception level, with a statistically significant difference. This study can be substantial in attempts to analyze the present status of the service quality of the records centers in local governments and in proposing an improvement plan based on the process quality.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.2
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• pp.101-113
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• 2022

The intensification and acceleration of severe competition among companies due to the advancement of the service industry have raised the quality level of services required by consumers, and these circumstances also have a significant impact on the public fields' service provision environment, which has to take into account the rapidly changing technologies along with the special situation of COVID-19. Thus, this study examines the applicability of the educational material based on the framework for public service quality management in accordance with 『ISO18091:2019』 developed by MOIS(the ministry of interior and safety), through a survey after training workers in public institutions. This study also provides some implications and guidelines that should be considered to increase the level of public service quality from the following three perspectives: i) data utilization and verification, ii) broadness of public services, and iii) the size and capability of service provider according to the results of field studies conducted with public sector employees who participated in actual improvement activities.

• Journal of Navigation and Port Research
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• v.37 no.6
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• pp.587-595
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• 2013

Establishment and operation of Aids to Navigation in the process of port design, construction and management are crucial factor of maritime safety and collision prevention. According to the IMO SOLAS Chapter 5, regulation 13, the establishment and operation of maritime safety facilities are mandated for the competent authorities. The facilities of Aids to Navigations are moving to a concept of e-Navigation with state-of-the-art technology of radio navigation equipments such as AIS, DGPS and e-Loran from the traditional visual facilities (optics, shape), Although the autonomous maritime traffic system is a new trend, yet the traditional and conventional Aids to Navigation like lighthouses and beacons are still imperative for vessel's safe navigation. In this paper, for decision of service level of maritime traffic facilities to enhance the efficiency of visual navigation system management it was proposed the Aids to Navigation availability as an efficient management system incorporating the whole maritime traffic facilities under one management system. Comparison of foreign level of services and analysis of the theoretical background of them were analyzed and the proposed LOS was applied to Incheon area to evaluate the safety of navigation routes.

• Culinary science and hospitality research
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• v.6 no.3
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• pp.225-241
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• 2000

본 연구는 품질관리와 고객만족관리의 관계를 규명하는데 목적을 두고 있다. 연구조사는 외국관광객과 서울의 특등급호텔의 종사원을 대상으로 수행되었으며, 연구결과 호텔 서비스 품질관리 수준은 고객만족도에 영향을 끼치는 것으로 나타났다. 연구자는 품질관리 시스템, 품질과 운영 결과, 고객만족 결과로 구성된 성공적인 품질관리를 제안하고자 한다.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.183-196
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• 2015

In order to perform a successful outsourcing, we needs the SLA through improving the quality of IT services. In particular SLA metrics and evaluation criteria is an important factor as to substitute the IT viability of the company to promote IT Outsourcing. SLA metrics consist of technical, managerial, user perspective items, and has been managed to aim to provide reliable and continuous quality improvement of IT services. This study focuses on the HW availability metrics of SLA indicators of IT outsourcing. We propose the Infra availability criteria for the HW configuration level to meet the SLA contract and evaluation. We offer the Infra configuration standards of SLA contract, and propose criteria to determine the suitability of the target levels in IT operations audit environment. The proposed model was verified the necessity and effectiveness of the Infra configuration standards and operation audit check items through the surveys of experts and users.

• Korean Journal of Construction Engineering and Management
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• v.22 no.4
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• pp.41-49
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• 2021

Domestic maintenance strategies are shifting from safety assessment to performance assessment, and related systems and laws are being restructured to meet those criteria. In order to introduce asset management based on performance evaluation, related evaluation methods such as performance measures and level of service should be made to evaluate performance according to the characteristics of the structure, but these are not well-prepared in Korea. In this study, we present a computerized model and system for implementing asset management that introduces techniques such as performance evaluation, life cycle cost analysis, performance measures, and level of service in conjunction with existing maintenance and safety diagnosis procedures. The features of this system consist of three modules to enable separate operations of existing maintenance, safety management and asset management. The system is designed to be used as a reference for public institutions to introduce asset management in the future.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2003.05a
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• pp.197-201
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• 2003

해킹을 방지하기 위한 목적으로 개발된 보안 도구들 중 네트워크 취약점을 검색할 수 있도록 만들어진 프로그램들이 있다. 네트워크 취약점을 자동 검색해 주는 보안 관리 도구를 역이용하여 침입하고자 하는 시스템의 보안 취약점 정보를 알아내는데 사용하여, 알아낸 정보들을 가지고 공격 대상을 찾는데 활용하고 있다. 해킹 수법들에는 서비스 거부 공격, 버퍼오버플로우 공격 등이 있다. 따라서, 해커들이 침입하기 위하여 취약점을 알아내려고 의도하는 침입시도들을 탐지하여 침입이 일어나는 것을 사전에 방어할 수 있는 침입시도탐지가 적극적인 예방차원에서 더욱 필요하다. 본 논문에서는 이러한 취약점을 이용하여 침입시도를 하는 사전 공격형태인 서비스 거부 공격 중 TCP 프로토콜을 사용하는 Syn Flooding 공격에 대하여 패킷분석을 통하여 탐지하고 탐지된 경우 실제 침입의 위험수준을 고려하여 시스템관리자가 대처하는 방어수준을 적절히 조절하여 침입의 위험수준에 따른 방어대책이 가능한 침입시도 방지 모델을 제시한다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.90-95
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• 2006

고객 만족도조사 (Customer Satisfaction Index)는 기업 외부 관점에서 고객의 만족도를 조사하여 기업의 서비스 품질 개선에 기여한다. 그러나 기업 외부 관점의 고객만족도만의 서비스 평가뿐 아니라 내부 직원의 업무 평가를 통한 서비스 품질 개선도 필요하다. 내부 직원의 업무 평가는 직원 개개인의 능력까지 평가할 수 있는 COI(Customer Orientation Index)통해 이루어질 수 있다. 따라서 CSI 와 COI를 연계 분석하면 기업 외,내부 관점에서의 효과적이 서비스 품질 개선이 가능하다. 또, 고객만족을 위한 높은 서비스 품질을 유지하기 위해서는 서비스 품질 개선뿐 아니라 지속적인 관리와 모니터링도 필요한데 CSI 만으로는 한계가 있다. 이를 위해 CSI 분석 결과 도출된 핵심관리 프로세스를 지표화 하여 관리하기 위해 서비스 수준 계약서 (Service Level Agreement)에 반영하여 관리할 수 있다.