• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.107-124
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• 2009

In order to create value for maritime tourism industry, new port infrastructures have been planned, improvements in passenger terminal services have been designed, and new maritime transport technologies have been applied, so that ports improve their efficiency and the quality of their service more than their national and international competitors. Thus, the purpose of this study is to verify the dimensions of the service quality of ocean passenger terminal. Based on a survey of 260 customers in port of Busan and Inchon, terminal service quality's five main dimensions have been checked regarding their fit with the use of Confirmatory Factor Analysis. Empirical results support that this is a valid instrument for measuring service quality of a ocean passenger terminal. The interactive sequence of computing Cronbach's alpha, corrected item-to-total correlation, and factor analysis was repeated a few times and resulted in a final set of 19 items representing five distinct dimensions-tangibles, responsiveness, knowledge, reliability, and accessibility. This finding provides the more appropriate instrument to evaluate the customers perception as well as to measure the service quality of ocean passenger terminal.

• The Journal of Korean Association of Computer Education
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• v.7 no.5
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• pp.93-99
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• 2004

The most important technology in the electronic commerce based on Internet is to guarantee the security of trading information exchange. Many technologies are proposed as a standard to support this security problem. One of them is an XML (eXtensible Markup Language). This is used in various applications as the document standard for electronic commerce system. The XML security has become very important topic. In this paper an XML security model for web services based electronic commerce system to guarantee the secure exchange of trading information. To accomplish the security of XML, the differences of XML signature, XML encryption and XML key management scheme respect to the conventional system should be provided. The new architecture is proposed based on unique characteristics of XML. Especially the method to integrate the process management system need to the electronic commerce is proposed.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.602-605
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• 2006

Recently, under recognition that ubiquitous computing is core paradigm to build up a state of new knowledge information and to strengthen the competitiveness of domestic information industry, governments, enterprises, and institutes in United States, Europe, and Japan devote all their energies to develop technologies concerned. In Korea, the government presents ubiquitous technologies as a main part of the next generation growth industry, and also other governmental agencies and enterprises concentrate their energies on early fruition of ubiquitous society. Accordingly, as a foundation research to apply ubiquitous environment which emerged as a next generation high-end telecommunication technology effectively to construction field, this paper will discuss about element technologies to realize changing aspects of construction process under ubiquitous environment and information services by stages.

• Journal of Information Technology and Architecture
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• v.9 no.3
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• pp.303-321
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• 2012

Scenarios are an effective tool for supporting a company to be successful in its increasingly complex, changing business environment. They are especialy effective in dealing with uncertainties. This paper show how business managers or supervisors can develop scenario-based business strategies. This is explained by the case study of MVNO (Mobile Virtual Network Operator) in Korean mobile service market. In addition, we discuss on theoretical background of scenario- based management and describe the integration of scenarios into process of strategic management. This includes specific methodological approaches to identify the key factors and logics for scenario building, to develop new strategies.

• Journal of Korea Society of Industrial Information Systems
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• v.25 no.4
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• pp.49-63
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• 2020

Municipal governments today are facing increasingly complex issues while resources continue to be constraint but the service quality expectation from citizen is more demanding. They must develop and implement tools that help manage operations more efficiently. While Lean Six Sigma principle and tools have been widely applied to profit organizations, the extant literature has not provided many cases of such application to local governments. This research presents a case study of applying Lean Six Sigma approaches and tools to a municipal government of a small town in USA to improve process efficiency, quality performance, and citizen satisfaction. In this case study, DMAIC (Define, Measure, Analyze, Implement, and Control) is used as a tool to define current issues, develop, and measure performance metrics, and recommend action plans. The result of this case study shows that applying the principles and tools of Lean Six Sigma provides an excellent way to improve the process efficiency and quality of providing public work services at a local government.

• Journal of Korea Society of Industrial Information Systems
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• v.29 no.2
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• pp.169-190
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• 2024

The purpose of this study is to design an effective innovation model for communication-centered public services, based on the case of Korea Midland Power Co., Ltd (KOMIPO). This study analyzed customer and employee participation activities at KOMIPO, focusing on communication activities to derive the best practices. The study comprised of the following stages: (1) Preparation stage to assess the current situation and promote change management; (2) Problem-solving stage for improving public services; (3) Problem-solving stage for improving work processes; (4) Problem-solving stage for strengthening collaboration, and (5) Design stage for an innovation model. Based on the results of this study, an innovation model was developed for public services by applying the double-diamond design process. The proposed model presents a process structure, which is derived through an iterative process of primary divergence (discovery) and convergence (definition), and secondary divergence (development) and convergence (delivery). This study also proposed the possibility of applying the Idea-Power-Plant activities of KOMIPO's best practices to the proposed model. While this study proposed an innovation model for communication-centered public services through the analysis of a specific public company, the results of the study provide broad insights for effective operations management through efficient communication based on the participation of customers and employees in public institutions.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.11
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• pp.3163-3169
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• 2009

To secure superiority in keen competition among ports and to satisfy demands of shippers and shipping companies who are a main customer of ports, logistics service should be improved. However, most of dissatisfaction for logistics service arises from frequent transportation changes of shippers and inaccuracy of cargo-working information offered from shipping companies and inaccuracy of cargo information carried in from carriers. Therefore, the study embodied BPR and yard management prototype system on the basis of the process of business flow in yard to settle the above problems. The study also checked that information of booking list in a yard-allocated plan could be applied to forming efficient collaborative supply networking in yard management by supplementing insufficient cargo.

• Journal of Navigation and Port Research
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• v.31 no.8
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• pp.717-723
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• 2007

In recent years, the transportation sector has been undergoing very rapid and multifarious changes due to the M&A, alliances between shipping companies, introduction of larger container ship as it cost reduction measure and the application of integrated logistics to satisfy the needs of customers. Therefore, container terminal is required adequate terminal facilities, sufficient channel depth, efficient handling and low cost of port fees and dues. The purpose of this paper is for functional assessment of efficient container terminal. Firstly, the container operating process information about yard equipment and chassis is extracted through the analysis of practical daily work report of container terminal. Also, the formulae of skill factor and troubles of operator on transfer crane are defined. Lastly, container handling simulation model which consideration of skill factor and trouble of operator is proposed by Petri network model.

• Journal of the Korea Society of Computer and Information
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• v.16 no.12
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• pp.257-263
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• 2011

Conventional middleware is software providing services between clients and servers efficiently, but it is not applicable to RFID systems because of low consistency due to the absence of context awareness function, and problems in the management of meaning, security system, etc. Accordingly, we need a quality selection process and a quality evaluation method for selecting RFID middleware based on new criteria. This Paper proposed a new selection process based on international standard ISO/IEC 14598, and extracted and selected optimal quality factors through the proposed process. The selected quality factors were mapped to the quality characteristics of standard quality model ISO/IEC 9126, and to quality factors of RFID middleware of SUN, Microsoft, EPCglobal, IBM, etc. The results of these works showed that the quality factors extracted and selected through the proposed process were fair and adequate for evaluating the quality of RFID middleware.

• The Journal of the Korea Contents Association
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• v.8 no.12
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• pp.20-27
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• 2008

Hospitals today use independent systems for each department and job such as Hospital Information Sytem(HIS), Picture Archiving Communications System(PACS), Ordering Communication System(OCS), Electronic Medical Record(EMR), Enterprise Resource Planning(ERP), etc and each system employs its own DB. So, it is impossible to integrate information within the institution and difficult to keep transparency and consistency of data. I in this study offered a data integration environment through flexible management linked with other systems, and by doing that, designed a medical CRM frame which offers the optimum service the customer wants at the optimum time. I designed 4 of medical CRM frame: customer relationship management, public relations/marketing, service management, and statistics/analysis by the customer relationship management process standardization and aimed to offer tailored mobile contents according to customer's characters and health situation on the basis of customer's data by securing mobile medical contents for personalized medical information service.