• 한국IT서비스학회:학술대회논문집
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• 2003.05a
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• pp.371-375
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• 2003

소프트웨어 영역이 빠른 속도로 확장되고 있는 시점에서 고품질의 소프트웨어를 생산하는 것이 효과적인 정보시스템 구축을 위한 필수조건이다. 이러한 인식을 바탕으로 소프트웨어 품질을 개선하기 위한 다양한 시도가 이루어지고 있으며 현재 소프트웨어 개선 및 평가에 사용되는 프로세스 가장 광범위하고 효과적인 프레임워크 중의 하나가 바로 카네기멜론 대학교의 소프트웨어공학 연구소에서 개발한 CMM이다. CMM은 조직의 업무 수행능력을 진단은 물론 지속적인 개선을 통하여 소프트웨어의 생산성 향상과 품질을 개선하는데는 큰 성공을 거둔 반면, CMM의 여러 CMM 모델들을 하나의 프로그램에 사용할 경우 분석의 논점을 어지럽혀 혼란을 야기시킬 수 있다는 문제점을 내포하고 있다. 본고에서는 CMM과 그 한계를 극복하기 위해 새로운 대안으로 부상하고 있는 CMMI의 등장배경과 CMM과의 차이점 등에 대해 살펴보고, 국방정보화 평가 영역에서 CMMI의 활용방안에 대해 살펴보고자 한다.

• The Journal of the Korea Contents Association
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• v.14 no.5
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• pp.411-424
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• 2014

This study tries to establish the evaluation standards of the service quality of local cultural festivals in an effort to identify public awareness of those festivals. Also, based on the importance-performance importance-performance analysis on the service quality, this research is aimed at finding ways to enhance service quality and to improve operation plans in more efficient ways for the maximization of visitors' use of festivals. Ultimately, the current study seeks to make a contribution to improving the quality of local cultural festivals. The results of the correspondence t-test analysis of importance and performance revealed that significant differences were found in following items of five factors; 1) in the responsiveness factor, the presence or absence of rest space, facility guide, communication, and installation of public restroom/cleanliness 2) in the certainty factor, food prices and staff members' kindness 3) in the reliability factor, all items including festival pamphlets (to the festival venue), guidance facilities/signposts, hospitality, schedule information, and quick responses 4) in the tangibility factor as well, all items such as the awareness of local culture, benefits, and storytelling 5) in the empathy factor, diversity of events and festival contents.

• The Journal of the Korea Contents Association
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• v.20 no.12
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• pp.123-135
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• 2020

This study examined how the quality of Netflix service affects user satisfaction and continuance intention. This study classified the quality of Netflix service as content diversity, rate system appropriateness, recommendation system, N-screen service, binge viewing, and service quality, and examined the effect of each dimension on user satisfaction and continuous intention. We conduced an online survey on 202 Netflix users and analyzed the data with the SEM. Results are as follows. First, content diversity, recommendation system, binge-viewing and service quality are positively associated with user satisfaction. Second, the N-Screen service has neither direct nor indirect effects on continuance intention. However, rate system has a direct effect on continuance intention. On the other hand, content diversity, recommendation systems, binge-viewing, and quality of service affect continuance intention positively through user satisfaction. Finally, it is shown that user satisfaction and continuance intention have a significant static correlation as predicted.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.1 no.1
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• pp.71-90
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• 2006

This paper is purpose to research system use, ubiquitous convenience considering ubiquitous system and system use, ubiquitous convenience considering user satisfaction. In this study system use was signification influenced by system quality, instantly connectivity, and user satisfaction use was signification influenced by system quality, information quality. But system use was not signification influenced by information quality, service quality and ubiquitous convenience was not signification influenced by service quality, instantly connectivity.

• Asia Marketing Journal
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• v.11 no.3
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• pp.91-124
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• 2009

With the intensity of competition and the standardization of technical attributes in telecommunications service market increasing, differentiated activity and customer experience in service encounter is regarded as an important means for creating customer value, however, there is a dearth of good literature examining what MOT activity is composed of according to consumption chain, and how service quality of MOT has influenced customer performance. Especially there exist various services across different phase of Product life cycle(PLC) in household telecommunication service market, customer requirement for MOT might depend on whether its phase is introduction-growth stage or maturity-decline stage, the empirical study is completely lacking. This study classified household telecommunication services into two types by PLC, VOIP and IPTV as Introduction-growth stage services, Internet and PSTN as maturity-decline stage service, and investigated whether there exists a gap between service types in how consumer have experienced MOT, what they consider as important and the relative importance of quality dimension how service quality of MOT has influence on consumer performance. The empirical result from 858 participants shows that there is a difference in consumer experience and requirements across different phases of the PLC, tangibles and assurance are regarded as the most important service quality factors which have a positive influence on customer performance (consumer satisfaction, repurchase intention and word of mouth) at the introduction-growth stage, whereas, reliability, empathy and interactivity are at the maturity-decline stage. Finally, managerial implication is made, limitation is clarified and a direction for further studies is suggested.

• Journal of Digital Convergence
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• v.14 no.10
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• pp.71-81
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• 2016

The objective of this study is to suggest methods to improve in-home service quality through service evaluation by long-term care workers. To achieve this objective, general characteristics of 223 long-term care workers, evaluation of service and agency, and retraining needs have been surveyed. An assessment of the survey results have resulted in the following conclusions. Though long-term care workers are not uneducated, the majority face unstable employment. And the content of supervision hoped for in producing improved long-term care services has been found to be based on the service-user's relationships. Moreover, among topics needing to be addressed for retraining, much attention has been shown for understanding of the elderly and their families, health care knowledge about geriatric diseases, and counseling techniques directed towards the affected person and their family. Findings from the research are as follow: enhancing the quality of long-term care requires a structural reassessment; upgrading the quality of care agencies requires the improvement of methods used to raise awareness of users and their guardians and the expansion of opportunities for education programs for professionalism.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.26 no.2
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• pp.116-122
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• 2018

Due to the opening of Incheon International Airport Terminal 2, the operation range of ground operators is expanding and the workload is increased, which may cause a deterioration of the operation quality. Airline and airport corporations are concerned about safety delays as well as delays in flight due to delays in operations. Air traffic demand at Incheon International Airport is expected to increase steadily in the future. Therefore, this study intends to derive quality improvement plan by investigating the perception of stakeholders about the status of fishing service in order to improve service quality of Incheon airport ground handling company. The results of the analysis are expected to be used as basic data for improving quality of service.

• Information and Communications Magazine
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• v.21 no.4
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• pp.29-38
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• 2004

VoIP(Voice Over IP) 기술은 인터넷 망 계층 프로토콜인 IP(Internet Protocol) 상에서 데이터 뿐만 아니라 음성 서비스를 동시에 제공할 수 있도록 지원하는 기능 이외에 멀티미디어와 각종 부가서비스를 제공할 수 있는 기술이다. 음성망과 데이터합이 어떤 형태로든 수렴, 통합하는 방향으로 진화될 것이라는 사실에는 대부분의 사람들이 이견이 없으며, 이러한 통합망에서의 가장 중요한 기술의 하나라고 인식되고 있다. VoIP 관련 표준화는 IETF와 ITU-T에서 진행되고 있으며 ITU-T는 H.323 시스템을 기반으로 하여 각종 표준을 제정하고 있으며 IETF에서는 SIP를 중심으로 표준화를 진행하고 있다. 현재 VoIP 기술에 초점이 되고 있는 주요 이슈는 데이터를 위해 최적인 패킷망을 통해 이용자의 요구를 충분히 만족시킬 수 있는 통화품질 보장 여부이다. 패킷화된 다중서비스망의 성공을 보장하기 위해서는 기존의 PSTN망과 동등한 수준의 품질을 제공하여야 한다. 본 고에서는 이러한 VoIP의 기술 동향, 시장 및 사용자 요구사항 분석, 최근의 VoIP의 이슈에 대해서 살펴보고자 한다.(중략)

• The Journal of the Korea Contents Association
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• v.10 no.9
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• pp.455-468
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• 2010

The purpose of this study is to understand how and what kind of service quality impacts value of membership and customer satisfaction, and to analyze how value of membership and customer satisfaction influence on customer loyalty in order to apply the results of this study to the management level of individual companies. The valuable outcomes of the survey were 485 as a result of excluding both no response and non-trustful answers. The previous used questions of other researchers were modified and used in this study, and both SPSS 12.0 and AMOS 7.0 were in use as analytical softwares In this study, service quality of golf resort positively impacts membership's value, and service quality influences upon customer satisfaction in a positive way. The value of service quality heavily impacts customer satisfaction, and customer satisfaction positively influences upon customer loyalty. On the other hand, it is hardly find a remark between value of loyalty and customer's satisfaction.

• Journal of radiological science and technology
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• v.29 no.2
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• pp.93-98
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• 2006

Satisfaction of the patient against the medical service in department of radiology and it evaluated the different recognition of radiological technologist and patient. and investigates it's improvement direction. It sent the reply the above the which is a usual result in question result of the most that, the receipt process it was complicated in the portion which is insufficient,"The receipt process is complicated", "waiting time is long"and "don't radiation protection for patient and guardian". Also these a facts was recognizing patients and radiological technologist all. And the effort of the radiological technologist is necessary with the method which reduces a recognition difference. The periodical medical service satisfaction investigates and must endeavor in reform measure preparation.