• Journal of the Korean Society for Library and Information Science
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• v.38 no.4
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• pp.67-83
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• 2004

The purpose of this study is to analyze the information service and the design of the information system of LG Science Land and NSDL which was designed as Integrated Information System in Science Digital Library for youth. After that, the requirement and inclination of the system user was analyzed through on-line questionnaire and finally the Subjective-Oriented Directory System was modified in detail as improvement issue of the system. This study has a significance in designing a user-friendly information environment that the youth can access information in science more conveniently and Proving the efficiency of it.

• Journal of Service Research and Studies
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• v.11 no.2
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• pp.67-77
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• 2021

This study is a study on the methodology of establishing an innovation strategy centering on the customer experience, which is essential in order to transform the existing collection and preservation-centered mutual aid company service into a visitor-centered service. To this end, we conducted literature research on environmental changes in the funeral industry from the perspective of service science and the significance and value of customer experiences within them, good customer experiences and bad customer experiences from the perspective of customer experience management. A study was conducted to present and prove a specific model. The customer experience-oriented innovation strategy of the funeral industry means to search for various alternatives that can reach the target state from the present state, focusing on the customer, and select the most appropriate transformation plan among them. As an effect of application, it was found that it is a source of differentiation by generating positive emotions to customers, and that customer experience data is highly helpful in making important decisions for the actual resource input of the parent company. This innovation model was presented, and its value was firstly proved by analyzing the difference from the existing evaluation method. Finally, as a result of analyzing the causal relationship through regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and cooperative company's performance as variables, the relationship proved to be significant.

• Journal of Service Research and Studies
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• v.11 no.1
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• pp.21-30
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• 2021

This study examined methodologies for establishing a customer experience-focused innovation strategy, which is essential to transforming existing collection and preservation-oriented museum service into a visitor-oriented service. To this end, a review of studies examining good customer experience and bad customer experience was conducted, focusing on change in museum environments and customer experience from the service science and customer experience management perspectives. Research was conducted to present and prove. Implementing a customer experience-oriented innovation strategy in a museum requires exploring the various approaches that can be used to reach the target state from the present state, focusing on the customer, and selecting the most appropriate transformation plan. This study found that effective approaches are distinguished by the fact that they generate positive emotions in customers and use customer experience data to make important decisions regarding the establishment of practical resources in museums. This innovation model was developed and validated by analyzing how it differed from existing evaluation methods. Finally, a regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and museum performance as variables revealed a significant causal relationship.

• Journal of Service Research and Studies
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• v.1 no.1
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• pp.81-90
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• 2011

The unemployed graduates who got a higher education aggravate unstable employment in our society. However, the existing College of education in employment guidance course still get the effect of students' direct employment and the stale, simply an information delivery functionality of college students after graduation could not serve the needs of industries.. Thus, this paper suggests a mentoring service, which will be proceeding for career guidance and college life guidance. The expert and field evaluation were frequently executed so that the systematic and continuous mentoring activities to occur. These mentoring service model for work guidance are expected to improve the employment rate of University as well as to decline the rate of jobless.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.11a
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• pp.111-114
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• 2012

R&D에서 IPR(Intellectual Property Right)의 비중이 점차 늘어가는 시점에서 특허를 이해하고 이용할 수 있는 능력의 배양은 무엇보다 중요하다. 컴퓨터 사이언스 분야에서 차후 유망한 기술 중 하나로 대두되는 클라우드 컴퓨팅(Cloud Computing)에 관한 주요 기술들의 특허 지도를 작성해봄으로서 해당 기술의 현재 특허 상황을 알아보고 향후 대책을 모색한다.

• Journal of Service Research and Studies
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• v.11 no.3
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• pp.1-16
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• 2021

Recently, crowdfunding has been receiving increased attention due to the variety of novel ways it provides for connecting funders and fundraisers. Concurrently, however, it has been criticized on the grounds of information asymmetry. We are interested in whether information collected from an asymmetric information source significantly influences crowdfunding success. Through this study, we would like to establish a social field of convergence pursued by Serve Science and to conduct practical research and practice together. First, we investigated the importance of interaction between funders and fundraisers within the crowdfunding platform. In the "comments" section, communication between funders and fundraisers reduces the degree of asymmetric information. In the aspect of presumable funders, they should make the best of the "comments" section to collect more solid information without losing return on their investment. Second, we analyze sentiment-based optimistic and pessimistic information from the "story" (asymmetric source) and "comments" sections. In conclusion, it shows that the optimistic and pessimistic information of the "comments" section has a great impact on crowdfunding success and that the influence of the "story" section is limited to pessimistic information under certain conditions. The crowdfunding platform is an innovative and productive way for startups and entrepreneurs to start a business, and since information an important role in the success of crowdfunding, It can be seen that it is essential to focus on establishing the best communication methods.

• Journal of Service Research and Studies
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• v.5 no.2
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• pp.149-159
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• 2015

This paper proposes a making study model using Ajzen's Theory of planned behavior (TPB) and established hypothesis and then analysed propensity of conflict resolution according to the types of SNS users, usages and conflicts. The results of study, active users of SNS have propensity of resolution for their own conflicts through SNS. The users having conflicts between person and person are same with active users. The results of this study could be referenced to other researches for resolving conflicts in or between people in the future.

• Proceedings of the Korea Information Processing Society Conference
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• 2018.10a
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• pp.557-559
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• 2018

최근 오픈 사이언스를 위한 플랫폼 개발이 국내외적으로 이루어지고 있다. 현행 S&T 지식정보 인프라는 개별 정보서비스를 통해 서비스 결과 전달이 사용자에게 제한적으로 제공됨으로써 정보섬(information island) 문제를 가질 수 있다. 이로 인해 과학기술 지식 인프라의 데이터 처리 및 서비스 운영에 대한 시스템 통합이 필요하며, 성과확산을 위한 시스템 개발에 대한 요구가 증가하고 있다. 본 논문에서는 이를 해결하기 위해 ebXML을 이용한 융합서비스를 효율적으로 개발하기 위한 방법론을 제안한다. ebXML은 일관성있고 보편적으로 이용될 수 있는 XML기빈의 개방형 기술 프레임워크로써 과학기술 지식 인프라의 각 조직들의 상호운용성을 높여줄 수 있다. 본 논문에서 제안하는 방법으로 인해 과학기술 인프라 서비스의 융합서비스 지원 소프트웨어 아키텍처 설계 및 개발을 위한 주요 가이드라인이 될 것으로 기대한다.

• Journal of Service Research and Studies
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• v.8 no.1
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• pp.1-12
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• 2018

The current research investigates an optimal design for the service system, which refers to the entire process of implementing, providing, and utilizing wisdom assets. We analyzed the intrinsic commonality of wisdom assets and services, and carried out research based on optimality in fidelity to service essence. The essential characteristics of service are horizontality, interactivity, harmonization, and relationship. It is suggested that the operating process can be implemented in the best condition when the wisdom asset service system is designed based on the four essential characteristics of services. It has been demonstrated that the entire process of production, delivery, marketing and quality control of wisdom contents can be designed on the basis of the essence of wisdom and service. After designing a basic service model, detailed service models are presented. The purpose of this study was to solve the problems of the material civilization society which is suffering mentally and to design the social service model which is high in productivity but mentally healthy. By supplementing and deepening the results of this study, it will be possible to develop and implement desirable social service model in which all societies live a happy life.

• Journal of Service Research and Studies
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• v.5 no.1
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• pp.45-55
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• 2015

Spatial Augmented Reality (SAR) technology perceives real world objects, and their contexts and augments appropriate information and user interfaces on or around the surface of the objects is a technique of projecting. A SAR device typically consists of a small projector and a camera and a processor, and this technology is becoming more widespread along with the advent of subminiature project In this paper, as the spatial augmented reality technology is being magnified as a new IT paradigm, we introduce our stand-type installation of projector-camera-processor components, discuss our implementation of smart projection service system, and present its use cases.