• Journal of Digital Convergence
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• v.16 no.6
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• pp.325-333
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• 2018

The quality of indoor air quality is facing a very serious situation due to the impact of the quality of the atmosphere in the atmosphere and the surrounding environment. While awareness of the danger of these populations is increasing, there is no way to detect the quality of the indoor air quality as well as the measures to detect the quality of indoor air quality as well as the countermeasures. The study drew a general problem with the design of the service design, the general purpose of the general office, and the use of the public facilities for the purpose of measuring the usage of indoor air quality, the general purpose of public facilities, and the interpretation of the current law. Based on this research, most of the general users' perception of the seriousness of the disease is not reflected in the perception that the dust and indoor air are accumulated in the eyes of the general public.

• Journal of Digital Convergence
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• v.15 no.7
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• pp.367-373
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• 2017

The study aims to suggests mobile application service that helps to reduce physical and mental suffering after surgery for breast cancer patients constantly increasing. At first, I analyze literature research to understand the breast cancer and similar services for achieving study purposes. After I finally design a mobile application that offers to customed one-to-one specialist coaching service focused on post-treatment management by using a double diamond design process model. In detail, first, I analyze the current program and comprehend user needs through interviews with the person such as breast patient, protector, nurse, salesperson in cancer center. Second, I specify the entire scenario, concept and keyword based on the persona and the customer journey map representing user. Third, I propose the mobile application for the ultimate goal by producing prototype to effectively communicate with specific functional descriptions. I hope this service will improve the quality of their lives.

• Journal of the Korea Convergence Society
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• v.12 no.5
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• pp.157-166
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• 2021

With the rising of the middle-class in China, the garage reserve has become an important element considered by the high-end community in improving user's experience. Taking Oak Bay, China as an example, this study aims to present a new system of storage service that can help companies achieve sustainable development of storage services. In order to achieve this goal, a customized service process is made by investigating user's need with sample visits and in-depth interviews, and finding user's key points with journey maps. The final analysis shows that this storage service system helps to expand the space and improve user's satisfaction. Therefore, this paper provides theoretical support and practical basis of garage services for other construction companies, and greatly improves the service system of community.

• Smart Media Journal
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• v.10 no.2
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• pp.61-69
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• 2021

Wayfinding is a 'Process solving problem to find destination', and it is important to select spatial data for optimal way. Recently, due to the complexity of space and the expansion of the medium of the wayfinding service, it is necessary to the approach on the information design for them. Therefore, the purpose of this study is to propose a meta guideline on the information design for the design of orientation sign, which is an important cognitive clue in the wayfinding. It was conducted in 3 stages, First, a design process was proposed and design elements were derived for each step by literature research related to information and sign design, and analysis of manual for signage design. Second, a meta guideline for information organization and visualization in the three-stage design process was proposed by FGI and analysis. Third, the meta guideline was applied to the sign design on an area for user evaluation to inspect the applicability of the meta guideline. Through the user questionnaire, the possibility of applying the guideline for visualization of directions and spaces, information hierarchy according to spatial characteristics and information priority was identified. It is meaningful in that necessary element for signage design are systematized centering on the process and that it presents a macroscopic methodology according to spatial characteristics.

• International Commerce and Information Review
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• v.17 no.3
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• pp.279-298
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• 2015

This study is intended to grope for a way of strengthening the independent competitiveness of Korean design industry by deducing objective value evaluation factors in design and by closely examining what relation these factors have with the competitiveness of design-specialized company in global markets in order to reinforce the qualitative value system of design, and in order to strengthen the industrial competitiveness of design. First of all, this study defined the objective evaluation factors in design as the quantification of measurement evaluation, the consistency of process, the compatibility of project, and logical persuasiveness, and defined the competitiveness factor in design-specialized company as the reliability and service quality of company, and established a research model. According to the results of test, most of hypotheses were accepted. However, it was understood that the quantification of evaluation didn't have direction effect on the service quality of design-specialized company.

• Journal of Digital Convergence
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• v.17 no.1
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• pp.63-71
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• 2019

The purpose of this study is to reduce the barriers to entry into the government- supported startups and to contribute to the improvement of public policy services of the government. To do this, we identify the difficulties and problems that pre-founders are experiencing through startup cases of young entrepreneurs established in 2018, and provide practical help for pre-founders to experience their utility in preparation for government-supported startups, the need for public services to do so. And to propose a mentoring service to help the successful startup of policy-oriented user. This study is effective to adopt and apply the public service design process and methodology to the development of public policy service for the pre-founder who is preparing for government support centered startup. This study is meaningful that it presents one approach that can be considered when the government wants to develop and improve public policy services.

• The Journal of the Korea Contents Association
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• v.18 no.4
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• pp.314-322
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• 2018

In recent times, increasing is the number of civic participation government policy decision models through the application of the service design process. It's because the effect of a policy is cut in half due to the low acceptance will for police execution, which could occur in the supplier-oriented policy-decision process in the past. For solving out such a problem, civic participation policy service design has been under way in the name of 'National Design Group' led by the Ministry of Government Administration and Home Affairs starting 2014. A sharing village is a village community in a broad sense for the purpose of giving effect to sharing economy, aiming to maintain sustainability through sharing consciousness raising between village members, coexistence and cooperation. This study presented a solution to the 3 sorts of city problems, i.e. sharing village, urban generation and youth employment settlement in combination by grasping the problems of the existing sharing village, and using service design method Toolkit However, there needs to be a follow-up research through continuous verification, and improvement of problems for the time to come because the casual relationship between research subjects is extensive, and this study has limitations in the satisfaction survey for verifying the result satisfaction, which individual subjects have, consequent on the suggestion of the way of solution, and the research period as well.

• Journal of Digital Convergence
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• v.15 no.6
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• pp.407-414
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• 2017

With an increase in urban crimes in various forms, this study is intended to analyze the effectiveness of the service design that presented a new model resolving crime risks through differentiated thinking paradigm and problem approaches. The empirical case addressed in this study is 'the project to create resident-driven safe community in Duryu-dong, Dalseo-gu, Deagu though service design'. This project is evaluated as having prepared a prevention-oriented local safety system through a preemptive and resident-centered process. The project was promoted as a 'natural monitoring capacity building program' for residents to prevent local crimes, a 'social role expansion program' for local safety, and 'crime prevention environment design', which provides comprehensive solutions for residents' safety. Here, designers act as exerts in designing a task-based platform that can be driven by residents rather than a visual environment improver, and reorganizing the local ecosystem by expanding the opportunities for residents to interact. This case identifies the role of service design as binding the solidarity of local residents beyond the improvement of the crime environment and giving them the potential capacity to maintain a safe living space in relation to a safety issues of community.

• 한국HCI학회:학술대회논문집
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• 2006.02b
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• pp.474-479
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• 2006

교수학습 사이트는 교과 교육 지원이라는 특성상 그 서비스 개선에 있어서 사용자 중심적 디자인이 특히 요구된다. 기존 웹사이트 개선 연구는 단순히 웹사이트와 사용자 간의 인터랙션에서 발생하는 문제점에 초점을 맞추어 왔는데 사용자의 근본적인 니즈를 발견하고 만족시키기 위해서는 웹사이트 사용 정황의 이해라는 보다 확대된 개념에서의 접근이 필요하다. 따라서 본 연구에서는 웹사이트의 문제점 발견 및 사용자의 근본적 니즈 파악을 위하여 오프라인과 온라인 환경에 걸친 사용자 경험 관찰 프로세스를 기획하고 교수학습 사이트 서비스 개선을 위해 이를 적용하였다. 사이트 비지팅(Site Visiting), 비디오 에쓰노그라피(Video Ethnography), 사용자 다이어리 및 셀프카메라(User diary and Self camera), 그리고 인터뷰 기법이 현장 조사에서 이용되었으며 원격 사용성 평가 소프트웨어를 활용한 사용성 평가 및 카드소팅 테스트가 온라인 환경에서 진행되었다. 관찰 후 분석을 통해 교수학습 사이트의 새로운 컨텐츠 및 서비스 방향을 도출할 수 있었으며 웹사이트 사용자 경험 관찰 방법론 정립에의 가능성을 제시하였다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.160-165
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• 2004

최근 각 기업에는 6시그마, PI등 여러 가지 혁신 활동이 차별화 되지 않고 도입되는 경향이 있으며, 기업 내부에서도 바람직한 혁신활동 연계방안에 대해서 많은 고민을 하고 있는 실 정 임. 따라서 이러한 혁신활동을 잘 이해하고 통합할 수 있는 방안이 필요 할 것이며, 여기에서는 이것들을 연계한 경영 전략을 제시하고자 한다. 6시그마와 PI의 특징을 살펴보면, 비즈니스 리엔지니어링은 급격하게 변화하는 프로세스의 구성을 의미하는 것으로 볼 수 있으나 PI는 보다 포괄적인 개념이다. 즉, 새로운 작업전략(Work Strategy)의 비전설정과 실질적인 프로세스 디자인 활동을 포함한다. 또한 기술적 차원, 인간적 차원, 조직적 차원등 다차원적 변화의 추진과 실행을 의미한다. 반면에 6시그마는 고객의 요구(Customer Requirement)를 명확히 이해하고 이에 대응하는 기업의 모든 활동을 Top Down시각에서 합리적인 전사 표준을 통해 측정, 평가 후 도출되는 문제점 및 개선 사항에 대해 개선 프로세스에 따라 TFT(Task Force Team) 활동을 지속적으로 전개함으로써 총체적 고객만족을 구현하는데 궁극적인 목적을 둔다. 이러한 경영혁신 활동은 구성원의 참여를 기반으로 하며, 이에 대한 권한 위임과 더불어 지속적인 지원을 바탕으로 제품 및 서비스에 영향을 미치는 모든 부문에 걸쳐 영역 제한 없이 실시하는 것을 의미한다. 따라서 6시그마는 결코 PI를 대체할 수 없으며 상호 보완적 관계로 연계시켜 추진하는 것이 바람직하다.