• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.71-92
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• 2016

Service design is a process and methodology for innovating or creating service. This study analyzed library case that applied service design method to library service innovation and creation. The object of this case studies include 7 library such as Copenhagen's municipal library, State Library of Victoria, Carnegie Library of Pittsburgh, Georgia institute of technology library, North carolina state university library. This study analyzed separately to service design requirements, stake-holders, period, process, tools, result and main feature. The implications obtained through this case study are as follows: (1) The design of the library service are focused on user-centered services, future service creation. (2) The service design for library is designed by the collaboration of all stake-holder. (3) From the point of view of period, the service design is continuous, and it has a nature of the project. (4) The service design in library focus on user experience, processes and prototypes development and application. (5) The service design in library are applied to the new tool such as blue print, customer journey map, touch-point, shadow, persona. (6) The purpose of the service design in library is improved and created services, and is has holistic approach.

• Journal of the Korea Convergence Society
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• v.11 no.1
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• pp.97-108
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• 2020

Nowadays, '1+N' is the operation model of compound bookstores. This study firstly investigated the general information and needs of customers and analyzed 4 basic behaviors of customers in 10 functional space of bookstore. Secondly, a preliminary analysis framework of interior design of compound bookstore was established, by applying 3 research tools of service design to 3 design elements of interior design. Thirdly, the case was analyzed in the preliminary analysis framework to find out the detailed process of the interaction between the customer and the bookstore, the touchpoint and the interior design project, to find out the blind spots in design, and put forward the solutions. Finally, after being refined, a compound bookstore interior design model based on the concept of service design was established. This model can be used to test the design content and service quality of the interior functional area of the compound bookstore, and to find out the design blank points.

• Journal of the Korea Society of Computer and Information
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• v.18 no.2
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• pp.165-174
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• 2013

Depending on point of view, a service can be defined as interactions between customers and service providers or service delivery processes or customer's experiences. To develop and design a new service, the most of approaches presented in the previous researches represent a service mainly by the interactive activities or functions between customers and providers. The critical features of services which differentiate services from physical products are the inseparability that production and consumption occur at the same time and the heterogeneity that each customer ask their requirements to providers. To reflect the characteristics on the service model, we have to include contextual features in the service model. For the purpose, we define a service as the process of solving the customer's problems and a service is structured into three components: contacts, informations, and activities. We suggest the job mapping diagram to model a service process by the three components and then apply it to a hotel service process and compare the result with it of a blueprint.

• KIPS Transactions on Software and Data Engineering
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• v.2 no.4
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• pp.227-238
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• 2013

The business based existing BPMN model is a lack of service oriented modeling techniques. Therefore, it requires a layered technique of service oriented business modeling so that can meet the design for a complex application system, developing a system based on SOA. In order to enhance reusability and modularity of BPMN business model, this paper proposes a metamodel and business modeling process based on this metamodel that can hierarchically build a BPMN model. Towards this end, the XL-BPMN metamodel hierarchically established based on MDA and MVS styles are first defined. Then a BPMN service modeling process is constructed based on modeling elements of this metamodel according to the modeling phases. Finally, the result of a case study in which the proposed method is applied to an online shopping mall system is discussed. With the use of well-defined metamodel and modeling process, it is hoped that it can be shown that a service dominated and layered BPMN business model can be established, and that the modularity and reusability of the constructed BPMN business model can be maximized.

• 한국IT서비스학회:학술대회논문집
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• 2010.05a
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• pp.525-528
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• 2010

웹 서비스에 대한 증가하는 데이터 수요를 감당하기 위해서 많은 웹 서버들이 이용되고 있다. 현재의 웹 서비스 분야에서 클러스터와 대용량 데이터 처리의 중요성이 높아지고 있다. 또한 웹 서버의 설정이 서비스 제공자의 필요에 따라 유기적으로 변경이 가능해야한다. 하지만 현재 서비스 개발자들은 UML 등의 언어를 이용해서 비즈니스 프로세스를 디자인한다. 하지만 빠르게 변화하는 비즈니스 프로세스를 웹 서버에 적용하는 보편화된 방법은 존재하지 않는다. 본 논문에서는 웹 서버 시장에서 쓰이고 있는 Apache 서버와 웹서버의 실질적인 동작을 묘사하는 FMC (Fundamental Modeling Concepts)의 Apache Modeling Language를 이용해서 Apache 웹 서버에 대한 설정 작업을 수행하는 방법에 대해 제안한다.

• Journal of the Society of Disaster Information
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• v.16 no.3
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• pp.526-541
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• 2020

Purpose: The purpose of this paper is to identify and analyze the needs and complaints of the victims through the service design methodology and provide customized living services in indoor temporary residential facilities that can improve them. Method: The paper proceeded on the double diamond process. In the discovery phase, prior research analysis and surveys identified the needs and complaints of the victims. In the definition phase, persona and scenario were used to further clarify the problems of living service for indoor temporary residential facilities. In the development phase, wrote a service blueprint and found a section where problems occur during the service delivery process. In the delivery phase, compared the improved service with the existing service and proposed improvement plan. Result: Proposed service solutions that can improve privacy guarantee service, senior care service, and meal and laundry service problems. Conclusion: The proposed improvements are considered to provide improved living services in indoor temporary residential facilities.

• Proceedings of the Korea Information Processing Society Conference
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• 2001.04a
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• pp.461-464
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• 2001

최근 컴퓨터관련 모든 분야에서 '실시간(Real-Tine)' 기술이 각광을 받고 있으며 그에 따라 각 분야에 따른 요구사항에 맞춰 변형되어 연구, 응용되고 있다. 그 중에서도 운영체제 레벨에서 실시간 프로세스를 지원할 수 있는 실시간 어플리케이션 분야 연구가 활발해지고 있다. 이러한 실시간 어플리케이션 분야에서 디자인 효율성과 시스템 신뢰도를 높이기 위해 일반화된 형태의 디자인 스타일과 디자인 단계 적시성 서비스 기능 보장 등의 실시간 컴퓨팅 패러다임을 실현하기 위한 연구가 주목받고 있다. 이에 따라 본 논문에서는 최근 인기가 급증하고 있는 LINUX 시스템에서 일반화된 형태의 디자인 스타일을 지원하고 디자인 단계 적시성 서비스를 보장하는 실시간 객체 모델로서 뛰어난 TMO 모델의 실행 엔진을 개발하는 연구에 대해 소개한다.

• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.399-410
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• 2018

This study is a methodological approach to the study of a customer experience-based Tuberculosis(TB) management service design for a local public medical institution, with the application of the service design process by the Design Council in the UK. This study designed a TB management service for a local public medical institution using the service design method which identifies and resolves TB management-related problems based on experiences of medical personnel of TB facilities as well as of TB patients. To design a TB management service for the whole process from hospitalization to discharge and then to cooperation with local communities, a team was formed with 12 TB management-related personnel. The team went through the four phases of service design process: Discover, Define, Develop and Deliver. In addition, the TB management service based on customer experience was developed that included eight services related to processes from hospitalization to discharge and cooperation with local communities. According to the study results, a service design methodology was found to be considerably effective in developing a service program that takes into account an overall circumstance of various relevant personnel as well as patients. It is suggested that further studies use a service design methodology in developing various health management service programs in need of improvement of work efficiency among relevant personnel as well as providing the best satisfaction for customers by identifying hidden needs based on their experiences.

• Journal of Digital Convergence
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• v.19 no.3
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• pp.353-361
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• 2021

As demands for health and wellbeing in the ageing society have grown, complex problems involving diverse stakeholders arise in the healthcare environment. The objective of this study is to identify roles and abilities of designers in a healthcare setting where professionals from different disciplines collaborate to achieve a common goal. Case studies on healthcare design projects adapting interdisciplinary approach were explored to find which methods and processes were implemented effectively. Results are based on three research questions that lead to analyzing multifaceted roles of designers regarding process facilitation, manage relations, visualization, and imagination.

• Proceedings of the Korea Information Processing Society Conference
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• 2007.05a
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• pp.225-228
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• 2007

차세대 보험시스템에서 지향하는 실시간 기업(RTE: Real Time Enterprise) 서비스가 오픈 프레임 플랫폼 기반의 다운사이징으로 구체화됨에 따라 서비스 지향 아키텍처(SOA: Service Oriented Architecture)와 이벤트 기반 아키텍처(EDA: Event Driven Architecture)가 비즈니스 어플리케이션을 변화시키는 주요한 설계 스타일로 등장하게 되었다. 이에 따라 엔터프라이즈 서비스 버스를 통한 서비스 흐름이 업무 서비스간 유연한 결합이 되도록 프로세스 관리 목적에 부합하는 연계성 방안이 필요하게 되었다. 본 연구에서는 이러한 설계 스타일의 SOA 구현방식에 있어서 비즈니스 프로세스관리(BPM: Business Process Management)에 대한 비즈니스 측면과 IT 측면의 연계성 방안을 마련하였다. 이 방안을 도출하기 위하여 관련 디자인 패턴을 연구한 후 BPM 솔루션을 활용하여 연계테스트를 통한 검증을 수행하였고, 이러한 분석결과는 향후 SOA 로 차세대프로젝트를 진행하려는 이용자들에게 아키텍처 수립 및 시스템 개발에 필요한 효율적인 방안을 제공할 수 있을 것이다.