• 월간산업보건
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• s.77
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• pp.54-58
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• 1994

협회는 직원들의 직무와 창의적인 제안과 고안사항 등을 적극 개발토록 하여 산업보건업무의 발전적인 개선과 연구 분위기를 조성해 나가고자, 과장급이하 전직원을 대상으로 직무연구발표를 갖도록 하였었다. 이 계획에 따라 지난 '93.5.1-12.31까지의 기간동안에 연구했던 제안들 중에서 채택된 내용을 소개하고자 한다.

• 월간산업보건
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• s.367
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• pp.40-43
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• 2018

대한산업보건협회는 유방 건강에 대한 정보와 유방암에 대한 인식을 높이기 위해 마련된 핑크런 마라톤대회에 올해부터 동참하고 있다. 임직원들은 노사가 함께하는 사회공헌활동으로 기부문화의 정착을 위해 자발적으로 참여하고 있으며, 암진단을 받은 직원들이 치료에만 전념할 수 있도록 복지에도 앞장서 큰 의미를 더하고 있다.

• 월간산업보건
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• s.387
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• pp.62-63
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• 2020

망하기 일보 직전의 동물원을 살려라! 영화 <해치지않아>는 동물원 '동산파크'에 야심차게 원장으로 부임하게 된 변호사 '태수(안재홍 분)'와 동물 탈을 쓰고 동물로 위장근무하게 된 직원들의 기상천외한 미션을 그린 이야기다. 영화 속 인물들처럼 10kg 안팎의 무게에 달하는 탈을 쓰고 일하는 건 쉽지 않다. 특히나 한여름에는 온열질환에 시달리기 십상이다.

• Management & Information Systems Review
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• v.36 no.4
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• pp.187-209
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• 2017

Service industry performance and competitive advantage depend on the attitudes and behavior of customer service employees who produce and deliver services through contact with customers. Most studies on customer service employees so far have concentrated on kindness, attitudes, or benefits. This study focuses on the increasing importance of customer service employees and intends to study them from the viewpoint of human brands that recognize customer service employees as a brand. In addition to the role of the employee at the service contact point, the customer participation behavior affects the interaction process with the customer service employee. Ultimately, customers could no longer be excluded from control to improve service quality. This study based on theory that the human brand characteristics of the customer service employees lead the customer's participation, which has a positive effect on the relationship with the service brand and the service brand attitude surveyed and analyzed customers who use service brand. This study is summarized as follows. First, the relationship between the service brand and the customer is examined. Second, this study also expands prior studies by examining the human brand characteristics of customer service employees and customers' willingness to participate in providing information on the impact of the consumer-brand relationship. The results of the study indicate that among the customer service employees' human brand characteristics reliability, familiarity, and empathy were found to affect the relationship between customers, the service brand, and the attitude toward the service brand the most. This study provides important implications for theoretical and practical strategies by examining the qualities and characteristics of customer service employees, which are the most important agents of marketing.

• KOREAN ASSOCIATION OF OCCUPATIONAL HEALTH NURSES
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• v.19 no.1
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• pp.63-65
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• 2012

'많이 바쁘셔서일까? 인터뷰에 대한 부담감?' 화제의 인물이나 기관탐방을 의뢰해 드렸을 때 어려움을 표하시면 편집자 입장에서는 여러 가지 상상을 하게 된다. 그러나 이는 누구나 갖는 어려움이고 부담감이리라.. 그럼에도 불구하고 다양한 곳에서 근무하시는 많은 보건관리자분들의 활동 상황을 싣고 싶은것이 또한 편집자의 욕심이기에 여러 번 사양하셨음에도 불구하고 어렵게 또 부탁을 드리고 말았다.

• Korea Petroleum Association Journal
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• no.1 s.131
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• pp.35-39
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• 1992

이 자료는 지난해 12월 31일 필자가 석유협회 직원들에게 경제교육 내용을 옮긴 것이다. <편집자 주>

• Proceedings of the Turfgrass Society of Korea Conference
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• 2004.12a
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• pp.7-16
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• 2004

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.1
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• pp.304-312
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• 2019

Service companies are making constant efforts to gain positive business performance such as customer satisfaction, quality improvement, and valuable management. Compared to other industries, service companies are highly dependent on workers for responding to customers and satisfying various customer needs in terms of business content and type. Thus, the attitude, given, environment, and capacity of the workers who supply service and serve customers are important factors that directly and indirectly influence customer satisfaction and performance. To enhance the performance of organizations and gain competitive advantage, it is important to provide the various forms of social support for workers as service suppliers. In this sense, active interests including the development of personal competence, support for working environment, and providing chances for the development of new services are significant. This study is a follow-up study on the influence of social support for positive psychological capital, creativity, and work performance of service workers. Among the service process matrix, this study targets the workers involved in mass service fields and seeks to examine how support for co-worker influences the performance through self-efficacy. No empirical analysis has examined workers involved in mass service fields. Thus, this study aims to take an approach different from that of previous studies and to suggest more effective human resource management strategies for enhancing the competitiveness of service companies and provide related implications.

• The Korean Journal of Coaching Psychology
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• v.6 no.1
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• pp.57-93
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• 2022

The purpose of this study is to verify the effect of the civil servant superior's coaching leadership on the innovation behavior and cooperative behavior of organizational members of public institutions. And it examines the mediating roles of subordinates' cognitive flexibility and belief of the colleague's potential growth in the relationship between coaching leadership and subordinates' innovative and cooperative behaviors. As a result of the study, first, it was confirmed that the coaching leadership of civil servant superior had a significant positive effect on the innovative and cooperative behaviors of subordinates. Second, it was verified that the superior's coaching leadership had a positive effect on the cognitive flexibility of subordinates and the belief of the colleague's potential growth. Third, it was confirmed that cognitive flexibility mediates between the superior's coaching leadership and innovative behavior. Fourth, it was not significant that the belief of the colleague's growth potential mediates between the superior's coaching leadership and cooperative behavior.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.01a
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• pp.231-232
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• 2018

최근 항공 산업 발전으로 여행객들의 수가 증가하고 있으며, 호텔 이용객 수도 더불어 증가하는 추세이다. 호텔 이용객의 증가로 시설 이용 시 서비스 지연과 혼잡 그리고 서비스 품질 저하 등이 발생하게 되면서 호텔 이용객들의 시설 이용 만족도가 하락하게 되고 또한 호텔 근무 직원들의 업무 피로도가 높아지고 누적되면서 직업 만족도가 떨어지는 연쇄적인 문제점들이 발생하고 있다. 본 연구는 호텔에 방문하는 이용객들에게 캐리어 운반과 객실 안내 및 호출 서비스 등 각종 서비스 업무를 직원 대신 수행하게 되면서 현 문제점들을 어느 정도 경감시키고 이에 따라 고객 만족도 및 호텔 직원들의 업무 만족도를 증가시킬 수 있을 것으로 사료된다.