• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.1
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• pp.486-496
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• 2018

Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.68-77
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• 2018

The purpose of this study was to investigate the relationships between behavioral inhibition, ambivalence over emotional expressiveness and social anxiety among Korean middle school students. In addition, we examined whether ambivalence over emotional expressiveness mediated the relationship between behavioral inhibition and social anxiety. For this aim, we conducted a survey of 357 first-third grade students from 6 middle schools located in the cities of Wonju, Seoul, Suwon, Suncheon, and Kwangju. Survey data was analyzed through descriptive statistics, correlation analysis, multiple regression analysis, and Sobel test using the SPSS/WIN 19.0 program. Results were as follows: First, there was a positive correlation between behavioral inhibition and social anxiety on ambivalence over emotional expressiveness. Second, ambivalence over emotional expressiveness was found to partially mediate the relationships between behavioral inhibition and interpersonal anxiety as well as performance anxiety. In other words, while behavioral inhibition tends to affect interpersonal anxiety and performance anxiety in a very direct way, it also influences them indirectly by increasing the ambivalence over emotional expressiveness. These results suggest that counseling of middle school students with social anxiety due to innate behavioral inhibition should seek to reduce their social anxiety by decreasing their ambivalence over emotional expressiveness.

• Korean Journal of Child Studies
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• v.36 no.3
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• pp.59-75
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• 2015

The purpose of this research is to understand the relationship between children's affective empathy, their mother's cognitive and affective empathy, and children's prosocial behavior; as well as to examine ways of enhancing children's prosocial behavior by analyzing the factors affecting its development. The results of this study may be summarized as follows. First, girls generally had higher levels of empathetic ability and pro-social behavior than boys. Secondly, there was not to be no significant correlation between the children's affective empathetic ability and the mothers' cognitive and affective empathetic abilities. However, there was a significant association between the affective empathy of the children and the mothers' cognitive empathetic abilities with the children's prosocial behavior. Thirdly, both the affective empathy of the children and the mothers' cognitive empathy predicted the level of the children's prosocial behavior.

• Proceedings of the KAIS Fall Conference
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• 2011.05b
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• pp.769-772
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• 2011

본 연구는 조직시민행동의 선행요인으로 조직관리 차원에서 주요하게 고려되고 있는 인사관리 공정성, 경영자 행동특성, 윤리경영 같은 원인(외생, 독립)변수가 매개변수인 경영자 신뢰 및 조직냉소주의를 매개하여, 이들이 결과(내생, 종속)변수인 직무태도 및 행동(조직시민행동, 직무만족, 정서적몰입)과 어떠한 인과관계를 갖고 있는지 이들의 관계를 규명하는데 주력하였다. 이에 본 연구는 포괄적인 모형을 통해 직무태도 및 행동에 영향을 미치는 변수들의 경로를 확인함으로써, 단편적인 분석에서는 알수 없었던, 직무태도 및 행동에 영향을 미치는 원인변수, 매개변수, 결과변수를 분명하게 확정짓는 실증적인 틀을 제공하고 있다. 즉 사회복지행정 분야에서 이제까지 접목하지 않았던 경영자 행동특성, 윤리경영 등 전반적인 사회복지조직관리와 관련된 변수들을 포괄하였으며, 이는 추 후 사회복지조직 혹은 사회복지사를 대상으로 진행되는 연구의 이론적인 기반을 구축하는데 기여한 논문이라는 점에서 연구의 의의가 있다.

• Journal of the Korea Convergence Society
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• v.13 no.3
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• pp.147-161
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• 2022

The purpose of the study was to investigate mothers' beliefs and executions in the social relations area of the 2019 revised Nuri curriculum, and to investigate the effects of beliefs and executions on the emotional intelligence and prosocial behavior of young children. For this purpose, data were collected by distributing questionnaire packets to 268 mothers of children aged 3-5 years who were enrolled in 7 early childhood education institutions in Gyeonggi-do. The collected data were analyzed using the SPSS 25.0 program. As a result of the study, first, there was a statistically significant difference in the overall belief according to the mother's personal characteristic, the educational level, and a significant difference in the sub-factor, living together, in the execution. Second, it was found that there was a significant positive correlation between all variables except for the relationship between social relation execution and the ability to regulate others, which is a sub-factor of emotional intelligence. Third, beliefs and executions in social relation were found to affect all emotional intelligence and pro-social behavior, except for the effect of social relation execution on the ability to regulate others. This study is expected to provide basic data to improve parents' interest in the improvement of young children's social ability and practical interaction in child rearing.

• Journal of Korea Entertainment Industry Association
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• v.13 no.7
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• pp.173-181
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• 2019

This study was to investigate the effect of career decision-making self-efficacy and social support of university students majoring dance on career preparation behavior. For the study, 300 students from universities in capital area were selected to measure their career decision-making self-efficacy, social support and career preparation behavior. Correlation analysis and multiple regression analysis have been conducted to analyze research question using SPSS Ver. 24.0. The conclusion from results and discussion are as follows. First, there were positive relationships between career decision-making self-efficacy and social support and career preparation behavior. Second, career decision-making self-efficacy influenced career preparation behavior. Third, appraisal support a sub-factors of social support effected on career preparation behavior but emotional support, material support and informational support did not effect on career preparation behavior. Forth, career decision-making self-efficacy effected more than social support on career preparation behavior. Shortly, this study explored that career decision-making self-efficacy influenced career preparation behavior.

• Korean Journal of Culture and Social Issue
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• v.21 no.4
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• pp.575-594
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• 2015

This purposed of this study was to investigate the effect of empathy on social justice commitment from a social-cognitive perspective. Specifically, we examined how cognitive and affective empathy affect social justice commitment through social justice self-efficacy, social justice outcome expectation, and social justice interest which represent a social-cognitive path of behavior. Based on the self-report survey sample of 537 people in their twenties, we first controlled social desirability, and then analyzed the measurement and structure model using Structure Estimate Modeling(SEM). As a result, it turned out that both cognitive and affective empathy indirectly affected social justice commitment through the path of the social-cognitive model. However, affective empathy had a larger effect size compared to cognitive empathy. Results suggest that empathy competence has an effect on not only general altruistic behavior as known before but also social justice behavior which include the value of equality and anti-discrimination. Finally, ways for facilitating social justice commitment in terms of cognitive and affective empathy were suggested.

• Journal of the Korea Society of Computer and Information
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• v.15 no.6
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• pp.129-138
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• 2010

The purpose of this study was to analyze the difference between Exercise addiction and Affect, and addiction-related potential was investigated. In addition, exercise addiction prevention and positive exercise was to identify. The participants of the study included 312 tennis club member who were more than 20 years old and lived in seoul city. The survey was analyzed by SPSS PC+ for window (version 12.0) which is a statistical analysis program to produce the computational results of this study. Based on the survey, this study could draw such results as follows: First, exercise addiction, gender and age on partial variables were statistically significant differences. A male positive addictions, exercise desire were higher than in female. 50s in the withdrawal symptoms of the variables that showed statistically significant difference participation, and period, frequency, time of exercise addiction showed that in withdrawal symptoms, positive addictions domain in a statistically meaningful differences. Second, social demographic domain in the presence of gender showed significant correlation exercise desire were and exercise participation time in the positive addictions showed significant correlation. Participation frequency and the time involved in retaining all the positive affect and negative affect have found a high correlation. Third, the influence of relation between exercise addiction and affect of tennis participants, exercise desire, positive addiction, showed in a statistically positive affect and negative affect meaningful influence on it.

• Korean Journal of Culture and Social Issue
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• v.22 no.1
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• pp.87-118
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• 2016

The purpose of this present study was to investigate the influence of abusive supervision on strain-based work interference with family and interpersonal deviance. In addition, this study examined the mediating effect of subordinates' emotional labor toward supervisors and the moderating effect of hierarchical organizational climates on emotional labor, perceived organizational family support on strain-based work-family conflict, and social network on interpersonal deviance. The results are summarized as follows: (1) abusive supervision was positively related to subordinates' emotional labor toward supervisors. (2) Emotional labor was positively related to strain-based work-family conflict and interpersonal deviance. (3) Subordinates' emotional labor mediated the relationship between abusive supervision and the two outcome variables. (4) Hierarchical organizational climates moderated the relationship between abusive supervision and emotional labor. (5) Perceived organizational family did not have moderating effect between emotional labor and strain-based work-family conflict. (6) Social network had moderating effect but it did not influence interpersonal deviance as predicted by the hypothesis. Based on the results, implications of findings, limitations, and suggestions for future research were discussed.

• Korean Journal of Child Studies
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• v.33 no.6
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• pp.1-19
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• 2012

The purpose of this study was to develop an intervention program for the improvement of the emotion regulation of 5-year-olds and to analyze the effects of this program on their emotion regulation and social behavior. The participants consisted of 56 5-year-olds from two day care center located in a metropolitan area of Korea. The experimental group (n=28) participated in the intervention program, and the comparative group (n=28) did not. This intervention program was developed to deal with peer relationships, and consists of activities designed to cover all domains of the Korean National Early Education Standard. The emotion regulation and social behavior were measured before and after the experiment. The data were analyzed making use of ANCOVA. Our results indicate that this program had the effect of improving the emotion regulation and social behavior on the part of 5-year-olds.