• Title/Summary/Keyword: 사용자 반응 평가

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A Study on Kiosk Satisfaction Level Improvement: Focusing on Kano, Timko, and PCSI Methodology (키오스크 소비자의 만족수준 연구: Kano, Timko, PCSI 방법론을 중심으로)

  • Choi, Jaehoon;Kim, Pansoo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.4
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    • pp.193-204
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    • 2022
  • This study analyzed the degree of influence of measurement and improvement of customer satisfaction level targeting kiosk users. In modern times, due to the development of technology and the improvement of the online environment, the probability that simple labor tasks will disappear after 10 years is close to 90%. Even in domestic research, it is predicted that 'simple labor jobs' will disappear due to the influence of advanced technology with a probability of about 36%. there is. In particular, as the demand for non-face-to-face services increases due to the Corona 19 virus, which is recently spreading globally, the trend of introducing kiosks has accelerated, and the global market will grow to 83.5 billion won in 2021, showing an average annual growth rate of 8.9%. there is. However, due to the unmanned nature of these kiosks, some consumers still have difficulties in using them, and consumers who are not familiar with the use of these technologies have a negative attitude towards service co-producers due to rejection of non-face-to-face services and anxiety about service errors. Lack of understanding leads to role conflicts between sales clerks and consumers, or inequality is being created in terms of service provision and generations accustomed to using technology. In addition, since kiosk is a representative technology-based self-service industry, if the user feels uncomfortable or requires additional labor, the overall service value decreases and the growth of the kiosk industry itself can be suppressed. It is important. Therefore, interviews were conducted on the main points of direct use with actual users centered on display color scheme, text size, device design, device size, internal UI (interface), amount of information, recognition sensor (barcode, NFC, etc.), Display brightness, self-event, and reaction speed items were extracted. Afterwards, using the questionnaire, the Kano model quality attribute classification of each expected evaluation item was carried out, and Timko's customer satisfaction coefficient, which can be calculated with accurate numerical values The PCSI Index analysis was additionally performed to determine the improvement priorities by finally classifying the improvement impact of the kiosk expected evaluation items through research. As a result, the impact of improvement appears in the order of internal UI (interface), text size, recognition sensor (barcode, NFC, etc.), reaction speed, self-event, display brightness, amount of information, device size, device design, and display color scheme. Through this, we intend to contribute to a comprehensive comparison of kiosk-based research in each field and to set the direction for improvement in the venture industry.

Revisiting the e-Government Maturity Model: Significance, Limitations, and Suggestions (전자정부 성숙도 모델의 재검토: 모델의 의의와 한계, 실증분석을 통한 제언)

  • SUNG, WOOKJOON
    • Informatization Policy
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    • v.30 no.3
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    • pp.3-28
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    • 2023
  • This study aims to analyze the usage behavior of e-government service users based on the e-government maturity model and provide suggestions for advancement of the e-government services. The changes in Korea's e-government services were analyzed as follows; 1) Proportion of use of e-government services in Korean public services, 2) E-government service types/stages use, 3) Service use by platform 4) User response to e-government service 5) Users' requests for future e-government service usage methods. For the analysis, this study used data from Korea's 2012-2020 e-government usage behavior survey data. As a result of the analysis, first, the proportion of e-government service has been continuously increasing, and second, the use of the e-participation stage is relatively low compared to the presenting information, interaction, and transaction stages. Third, by platform, e-government service has been expanded to various access platforms such as mobile, kiosk, and SNS centering on the web. Fourth, users' satisfaction with e-government service is very high. However, to vitalize e-government services, users requested improvements such as providing one-stop integrated services and simplifying authentication procedures. Based on the analysis results, this study 1) reflects the user's point of view in the maturity model of e-government, 2) considers access to various platforms according to the development of digital technology, 3) improves the e-government maturity model through data-based analysis such as user usage behavior suggested the need.

A Study on the Emotional Reaction to the Interior Design - Focusing on the Worship Space in the Church Buildings - (실내공간 구성요소에 의한 감성반응 연구 - 기독교 예배공간 강단부를 중심으로 -)

  • Lee, Hyun-Jeong;Lee, Gyoo-Baek
    • Archives of design research
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    • v.18 no.4 s.62
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    • pp.257-266
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    • 2005
  • The purpose of this study is to investigate the psychological reaction to the image of the worship space in the church buildings and to quantify its contribution of the stimulation elements causing such reaction, and finally to suggest basic data for realizing emotional worship space of the church architecture. For this, 143 christians were surveyed to analyze the relationship between 23 emotional expressions extracted from the worship space and 32 images of the worship space. The combined data was described with the two dimensional dispersion using the quantification theory III. The analysis found out that 'simplicity-complexity' of the image consisted of the horizontal axis (the x-axis) and 'creativity' of the image the vertical axis(the y-axis). In addition, to extract the causal relationship between the value of emotional reaction and its stimulation elements quantitatively, the author indicated 4 emotional word groups such as simple, sublime for x-axis and typical creative for y-axis based on its similarity by the cluster analysis, The quantification theory I was also used with total value of equivalent emotional words as the standard variance and the emotional stimulation elements of the worship space as the independent variance. 9 specific examples of the emotional stimulation elements were selected including colors and shapes of the wall and the ceiling, shapes and finish of the floor materials, window shapes, and the use of the symbolic elements. Furthermore, 31 subcategories were also chosen to analyse their contribution on the emotional reaction. As a result, the color and finish of the wall found to be the most effective element on the subjects' emotional reaction, while the symbolic elements and the color of the wall found to be the least effective. It is estimated that the present study would be helpful to increase the emotional satisfaction of the users and to approach a spatial design through satisfying the types and purposes of the space.

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Realistic Expression Factors According to Visual Presence in Terms of Iris color and Pupil Accommodation of Virtual Avatar (가상 아바타의 홍채색과 동공 조절에 따른 시각적 실재감에 대한 실감표현요소)

  • Won, Myoung Ju;Park, Sang-In;Lee, Eui Chul;Whang, Min-Cheol
    • The Journal of the Korea Contents Association
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    • v.14 no.4
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    • pp.1-8
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    • 2014
  • The virtual avatar is a principal way as media for communicating language and affective feelings in virtual environment. As similar purpose, this study evaluates user's visual feeling according to the changes of iris color and pupil size of virtual avatar which is considered as new factors for representing realistic avatar. Virtual avatars were configured by pupil accommodation and iris color(green, brown). After presenting above image to 32 participants, a questionnaire(18 items) based on previous studies was created, and reported as a 5-point scale. Experimental result showed that the case of adopting pupil accommodation induced more realistic visual feeling of subjects. This result can be regarded as a basis for designing realistic virtual avatar by confirming the effectiveness of pupil accommodation of avatar in terms of representing visual presence.

Smart LED Push Notification System based on Android (안드로이드 기반 스마트 LED 푸시 알람 시스템)

  • Hyeong, Jae-Ho;Jeon, Ho-Seok;Shin, Chang-Hoon;Chang, Min-Ho;An, Beongku
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.16 no.1
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    • pp.97-102
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    • 2016
  • In this paper, we propose an Android-based smart LED push notification system. The main feature and contribution of the proposed system are as follows. First, because it notifies messages using LED lights, it is possible to check anywhere in the house without carrying the smartphone. Second, the external control using Web2py can not only manages simple LED control but one can also add notification system indicating various conditions inside the house such as motion recognition sensor, temperature sensor. Performance evaluation of the proposed system is executed by two kinds of view point as: First, how to response instantly according to the incoming signal of LED control and notification in the given networks. Second, how to recognize the change of LED light. The results of experiment show that the efficiency and convenience of the proposed system is verified from the user's point of view.

The Effective Blog Search Algorithm based on the Structural Features in the Blogspace (블로그의 구조적 특성을 고려한 효율적인 블로그 검색 알고리즘)

  • Kim, Jung-Hoon;Yoon, Tae-Bok;Lee, Jee-Hyong
    • Journal of KIISE:Software and Applications
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    • v.36 no.7
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    • pp.580-589
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    • 2009
  • Today, most web pages are being created in the blogspace or evolving into the blogspace. A blog entry (blog page) includes non-traditional features of Web pages, such as trackback links, bloggers' authority, tags, and comments. Thus, the traditional rank algorithms are not proper to evaluate blog entries because those algorithms do not consider the blog specific features. In this paper, a new algorithm called "Blog-Rank" is proposed. This algorithm ranks blog entries by calculating bloggers' reputation scores, trackback scores, and comment scores based on the features of the blog entries. This algorithm is also applied to searching for information related to the users' queries in the blogspace. The experiment shows that it finds the much more relevant information than the traditional ranking algorithms.

Realistic Expression Factor to Visual Presence of Virtual Avatar in Eye Reflection (가상 아바타의 각막면에 비친 반사영상의 시각적 실재감에 대한 실감표현 요소)

  • Won, Myoung Ju;Lee, Eui Chul;Whang, Min-Cheol
    • The Journal of the Korea Contents Association
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    • v.13 no.7
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    • pp.9-15
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    • 2013
  • In the VnR (Virtual and Real Worlds) of recent virtual reality convergence, the modelling of realistic human face is focused on the facial appearance such as the shape of facial parts and muscle movement. However, the facial changing parameters caused by environmental factors beyond the facial appearance factors can be regarded as important ones in terms of effectively representing virtual avatar. Therefore, this study evaluates user's visual feeling response according to the opacity variation of eye reflection of virtual avatar which is considered as a new parameter for reprenting realistic avatar. Experimental result showed that more clear eye reflection induced more realistic visual feeling of subjects. This result can be regarded as a basis for designing realistic virtual avatar by supporting a new visual realistic representing factor (eye reflection) and its degree of representation (reflectance ratio).

Fabrication of EEG Measuring System with High Precision Characteristics (고정밀도의 뇌파측정시스템 개발 연구)

  • 도영수;장호경;한병국
    • Progress in Medical Physics
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    • v.13 no.3
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    • pp.156-162
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    • 2002
  • In this study, we attempted in preparing high precision EEG measuring equipment. To measure EEG in high efficiency, pre-amplifier should get high performance common mode rejection ratio. Also, separation amplifier is essential to eliminate common line noise. So, our study were pointed at elevating the efficiency of eliminating noise, user safety and low noise characteristics. Prepared high precision pre-amplifier for EEG was A/D converted to automatically classify $\alpha$ wave, $\beta$ wave and $\theta$ wave. And converted data were Fast Fourier Transformed with real time DSP (Digital Signal Processing). Clinical demonstrations were carried out with healthy students, aged between 20 to 26 who has no histories of illness. To recognize the efficiency of the EEG, prepared EEG were used with MS equipment in low stimulated state and high stimulated state. Then, we studied at the effect of sensitivity on brain wave. From this study, it is known that our EEG equipment is efficient in sensitivity evaluation and suitable stimulations for each psychological state are required.

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Introduction of Wastewater Reuse Project in Jeju Island (제주 하수처리장 재이용사업 소개(판포))

  • Lee, Kwang-Ya;Kim, Hae-Do;Joo, Jin-Hun;Kim, Young-Jin;Kang, Su-Man
    • Proceedings of the Korea Water Resources Association Conference
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    • 2012.05a
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    • pp.469-469
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    • 2012
  • 제주 지역은 대부분 지하수를 이용하고 있으며, 제주 서부지역의 경우, 지하수의 과다한 취수로 인해 지하수 하강은 물론 해수침투현상도 나타나고 있다.(제주미디어 2009.10) 제주지역의 지하수 적정 개발량은 약 97%에 이르고 있어 국지적으로는 지하수 개발이 한계에 이른 것으로 평가된다. 따라서, 농촌용수 공급을 위한 사업이 필요하며, 농업 환경 피해를 최소화할 수 있는 방안이 필요하다. 또한 농촌지역의 도시화에 따라 하수처리장의 농촌지역에도 늘어가고 있으며 이제는 농촌지역과 도시지역이 구분되지 않고 혼합되어 있는 형태로 발전하고 있기 때문에 과거의 농업활동도 변화되고 있으며, 하천에서 취수하는 용수중에서 농업용수로의 사용이 부적합한 용수가 취수되고 있다. 따라서 하수처리수의 농업용수 재이용시스템과 같이 수처리를 이용한 농업용수의 공급방안이 확대될 것으로 판단된다. 한국농어촌공사 농어촌연구원에서는 (주)필로스, (주)블루인바이로먼트엔텍과 함께 글로벌탑 환경기술개발사업의 과제를 수행하고 있으며, 본 연구를 통하여, 고내구성 고기능성의 복합막 기능이 부여된 UF/NF 분리막 소재 및 모듈을 개발하고 전기분해/오존조합에 의한 에너지 절약형 재이용수 공정기술을 개발하여, 판포하수처리장을 Test-bed로 선정하여 개발 기술을 적용하고자 한다. 제주도 한경면 판포리에 위치한 판포하수처리장은 하수재이용 사업을 통해 수처리 및 용수 공급 관로가 설치되어 있으며, 개발한 재이용수를 현지에서 공급 활용할 수 있어, 연구개발에 국한되지 않고 실증 플랜트에서 용수 사용자까지 연결이 가능하여 최적의 입지 연건을 가지고 있다. 개발될 시스템은, 유입조, ECR 반응조, AOPs, 나노버블을 이용한 막세정 시스템, UF/NF 시스템으로 공정이 설계되며, 제염처리는 물론 제주지역의 농업용수로써 안정적인 용수를 확보할 수 있는 시스템을 구축하고 있다. 본 연구개발을 통한 최종 목표는 하수처리장의 방류수 고도처리를 통해 도시, 농촌지역에 필요한 고품질 맞춤형 재이용수로 공급하고, 국내 외 하수 재이용시장으로 진출하는데 있다.

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Theoretical Reflections on the Calculation of Development Impact Fees (도시개발부담금 산정에 관한 이론적 고찰)

  • Yeon-Taek Ryu
    • Journal of the Economic Geographical Society of Korea
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    • v.26 no.1
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    • pp.55-71
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    • 2023
  • This paper theoretically explores the calculation of development impact fees focusing on urban growth, new urban development, developer, urban planner, housing, real estate market, community planning, community financing, local government, land use planning, public facilities, and development cost. Many questions related to who bears the burden of paying impact fees beg for answers based on empirical analysis. Those questions involve the extent to which landowners bear the burden, the effect of different levels of impact fees on the socioeconomic mix of communities, the distribution of fiscal benefits within a region where urban communities assess different levels of impact fees, and the preparedness of urban communities to accommodate development displaced by impact fees. Broader questions also relate to how urban and regional form is affected by differential application of impact fees throughout an area and whether money gained from the impact fees makes regional growth more or less efficient. Who ultimately pays development impact fees? There has been little empirical evaluation of how the market responds to development impact fees, but there is considerable information to suggest that, on the whole, the occupants - residents and users - pay the majority of the development impact fees.