• The Journal of Society for e-Business Studies
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• v.13 no.2
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• pp.83-100
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• 2008

It is becoming more essential than ever for office professionals to become competent in information processing through fast response to the stimuli and needs coming from the current global business society which is controlled by the speed of improvement of information technology. Office professionals' success in business today depends on the level of job competency and the professional development that are required for problem solving in a global business environment. The main purpose of this research is to design a database for office professionals according to the recent result of DACUM job analysis for office administrators and implement a prototype with various kinds of services in five major categories such as human relationship management, event management, project management, special occasion management, and office knowledge management. The result of this study can be utilized to enhance the levels of both productivity and professionals.

• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.178-198
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• 2018

This study examines the effects of transformational leadership on helping behavior for the secretary workers. We also demonstrate comprehensively the moderating effects of job resources(LMX) and job demands(utilization of mobile devices after work) on the relationship between transformational leadership and helping behavior. The results of this study targeted 140 incumbent secretaries are as follows: First, transformational leadership has a significant positive effect on the helping behaviors of members. Second, the interaction effect of LMX(synergistic effect) was verified in the positive relationship between transformational leadership and helping behavior. Finally, interaction effects of utilization of mobile devices after work(buffering effect) were confirmed in the relationship between transformational leadership and helping behavior. The results of this study are that transformational leadership of middle managers is important to strengthen worker's helping behavior, but it is also important to understand the contextual factors such as social support(LMX) and work environment(utilization of mobile devices after work) that affect the will and autonomy of members in accepting leadership. Finally, we suggest the theoretical and practical implications of this study, present limitations and future research directions.

• The Journal of Society for e-Business Studies
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• v.20 no.2
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• pp.37-71
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• 2015

At present, the importance of organizational effectiveness is highlighted even more as business environment enters into a new type of work setting, the smartwork environment. This new type of work environment could be significantly influential in promoting organizational effectiveness of office administrators who carry out atypical types of tasks in general and are exposed to emotional labor excessively. Organizational effectiveness of office administrators could also be controlled by their concerns at work, their personal values and the increasing demand for work-life balance. The main purpose of this research is to investigate how smartwork environment perceived by office administrators is related with organizational effectiveness. In addition, this research places the focus on how concerns and work-life balance moderate the relationship between smartwork environment and organizational effectiveness. The survey was conducted among 102 office administrators, and data were analyzed by moderated multiple regression analysis method. Job autonomy of smartwork environment showed positive effect on job satisfaction, organizational commitment, and innovative behavior. IT dependence of smartwork environment showed negative effect on job satisfaction and organizational commitment and positive effect innovative behavior. It was found that concerns with impact positively moderate the effects of job autonomy on job satisfaction and innovative behavior; concerns with self negatively moderate the effects of job autonomy on organizational commitment and innovative behavior. Also, it was found that work-life balance moderates the effects of job autonomy on organizational commitment and the effects of IT dependence on innovative behavior. The result of this research can be taken into consideration when a strategic human resource development plan is prepared for office administrators in smartwork environment.

• The Journal of the Korea Contents Association
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• v.10 no.2
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• pp.295-305
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• 2010

The occupational socialization process of security and secretary service goes through four stages of preparation, adaptation, conflicts, and maturity and dynamic and incessant changes. The preparation stage includes the preparation to become a security and secretary service, the importance of what to prepare, usefulness of college education, required courses, and certificates. The adaptation stage includes the percentage of bodyguard and secretary, systematic nature of work, stagnation of the job, abilities required for a security and secretary service, elements to work on, job satisfaction, information sources, professionalism of the job, and future of the job. In the conflicts stage includes conflicts at work, difficulty of security and secretary service, problem-solving efforts, advice and consultation, satisfaction with workload, job stress, perceptions of others for security and secretary service, experience of trying to get another job, and supplements. And the maturity stage includes the changes to the roles and capabilities of a security and secretary service, autonomy of business management, degree of others' recognition of one's abilities, methods to evaluate job performance, salary, social status and pride, and efforts for self-development.