• Design Convergence Study
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• v.16 no.3
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• pp.69-84
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• 2017

Service blueprint is used to show the interaction between each service element at a glance and to understand the flow of the whole service centering on the customer at the stage of proposing a new service system. It was proposed in the 1980s before online business was developed. However, current services are changing in a way that provides various forms and channels, and the service blueprint seems to be not enough. To reflect this problem consciousness, we selected PSS among diversified service business models and propose a service blueprint type optimized for each business. After collecting 137 PSS cases to be used in the research, we made a business matrix and classified the cases and selected two representative cases to conduct two experiments. As a result, six types of service blueprint corresponding to the matrix could be derived: online service type, online remote support type, self rental type, online order type, traditional type, and offline support type. The validity of the proposed types of service blueprint was verified to confirm the suitability of those types.

• Proceedings of the Korea Contents Association Conference
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• 2015.05a
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• pp.333-334
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• 2015

최근 시장 환경이 제품을 판매하여 이익을 추구하던 것에서 제품의 사용을 파는 쪽으로 빠르게 변하고 있으나, 이에 대한 대책없이 기본적인 PSS 유형분류도 제대로 이루어지지 않고 있는 상황이다. 이 연구에서는 소비자 행동 싸이클에 기반한 새로운 PSS 블루프린트를 제안하고 이에 따라 PSS 유형을 새롭게 분류하였다. 이 블루프린트는 고객의 행동 관점에서 제품과 서비스의 기능을 분석하고 표현하기 때문에 제품과 서비스가 융합된 디자인을 하는데 보다 효과적일 것으로 기대된다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.191-195
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• 2006

본 논문은 '블루프린트 혁신' 개념을 소개한다. 목표 가시화를 통해서 혁신의 성과와 몰입력을 극대화시키는 혁신방식을 정리한 것으로서 새로운 혁신개념을 정립하는 것을 목적으로 한다. 여기서는 블루프린트 혁신의 개념, 비전경영과의 차이점, BPI의 전개방식 등을 사례를 통해서 제시한다.

• The Journal of the Korea Contents Association
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• v.11 no.1
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• pp.123-133
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• 2011

Rapid development of life sciences about human cloning in real world is reflected alternately ahead and behind in the movies and it brings up the conversation topics about the scenario of diverse human life in the near future. This study is the consideration of the characteristic of the human cloning motif in movies, focused on the feature film which consider human cloning a philosophical point of view. The emergence and evolution of somatic cell cloning conclude the problem of philosophical anthropology. And identity and un-naturality of human clone boils down to desire and dilemma of character in . The dramatize to the exclusion of genre's attribution and the setting of twofold relationship between original and clone as well as real mother and daughter prove the critical mind of as stated above. This study also reported it reinforces the characteristic of the human cloning motif in movies that plotting with parallel narrative and the consistent attitudes with various cinematic expression and techniques.

• Journal of Digital Convergence
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• v.17 no.2
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• pp.389-397
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• 2019

The purpose of this study is to present guidelines for service design for efficient operation of Maker Space due to the proliferation of Maker Movement. First, we investigate the literature survey and prior research on the definition and status of Maker space. Second, we performed video ethnography, participant observation and in-depth interview on maker space service by qualitative survey method. Third, we analyze the surveyed contents and present guidelines such as Persona or Blueprint for maker space. We classify Maker space into general lab and professional lab, derive Persona from each Maker space, and establish Blueprint to provide guidelines for design and operation. It is expected that the Maker space service design presented in this study can be used as a guideline to help the service improvement of the existing Maker space and the planning, design and operation of the new Maker space.

• 프린팅코리아
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• v.12 no.2
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• pp.46-59
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• 2013

차이나프린트2013 조직위원회가 지난 1월 8일부터 9일까지 우리나라를 비롯해 영국, 독일, 이탈리아, UAE, 대만, 홍콩, 러시아, 인도, 말레이시아, 필리핀, 미얀마 등 세계 20여 개 국의 미디어 대표와 정부 관료 및 업계 대표 150여명을 초청해 중국 북경 라디슨 블루 호텔에서 '차이나프린트2013 국제미디어위크' 행사를 개최했다. 국제미디어위크 기간 동안에는 '차이나프린트2013'의 사전 설명회, 참가 브랜드들의 전시회 전략 발표 등이 이뤄졌으며, 중국 후가공 기기 산업의 대표주자인 마스터워크와 천진 국가산업단지의 탐방 등도 진행됐다. 이에 본지는 북경과 천진에서 이뤄진 '차이나프린트2013 국제미디어위크'를 현지 보도한다.

• Journal of the Korea Society of Computer and Information
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• v.25 no.11
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• pp.75-82
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• 2020

In this paper, we propose a training method to efficiently create prototypes using 'core mechanical diagram' to make game design easier and 'BluePrint', a visual scripting tool of Unreal that enables relatively easy functionality without programming knowledge. With the development of game engines, game development is becoming faster and easier, and using this, non-programmers without knowledge of game development are clearly showing a tendency to participate in game development. However, existing game development methodologies and game implementation methods require complex design processes and specialized knowledge. In order to make it easier for non-programming experts to develop games, they will simplify the complexity of existing game development methodologies, and propose educational methods that can focus on and implement the essence of game design based on cases where non-programmers have implemented prototypes themselves.

• Journal of the Korea Society of Computer and Information
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• v.18 no.2
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• pp.165-174
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• 2013

Depending on point of view, a service can be defined as interactions between customers and service providers or service delivery processes or customer's experiences. To develop and design a new service, the most of approaches presented in the previous researches represent a service mainly by the interactive activities or functions between customers and providers. The critical features of services which differentiate services from physical products are the inseparability that production and consumption occur at the same time and the heterogeneity that each customer ask their requirements to providers. To reflect the characteristics on the service model, we have to include contextual features in the service model. For the purpose, we define a service as the process of solving the customer's problems and a service is structured into three components: contacts, informations, and activities. We suggest the job mapping diagram to model a service process by the three components and then apply it to a hotel service process and compare the result with it of a blueprint.

• Journal of Digital Contents Society
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• v.18 no.2
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• pp.319-327
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• 2017

This study was conducted with preliminary to develop the game contents for designing of sexual violence prevention serious game for school teachers. It is proposed to use of sexual violence prevention serious game with the analysis of the audience and a new approach. For this purpose, Gordon method and Service Blueprint method were applied in design thinking. The results from analyzing the audiences were to reflect the components of corresponding with the goal of the serious game, and interest and motivation for continuing education. Also, it was proposed to give the certificate of education participation to teachers attended in the serious game in-service education.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.4
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• pp.194-201
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• 2012

Because the difference between products and services are getting less and less, service and manufacturing companies' efforts are increasingly focused on utilizing services to satisfy customers' needs under today's competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.