• Journal of dental hygiene science
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• v.7 no.3
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• pp.147-152
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• 2007

The purpose of this study was to examine how dental-care institutions responded to discontented customers and how much they provided grievance service and tried not to displease customers. After a survey was conducted on dental-care institutions from January 20 through February 20, 2007, the answer sheets from 206 respondents were analyzed with SPSS WIN 12.0 program, except four incomplete ones. The findings of the study were as follows: 1. 32.5 percent of the respondents were aware of grievance service, and 64.6 percent actually provided no grievance service. 94.7 percent had ever met customers who made a complaint. 2. The most common grievance of medical consumers was that it took long time to receive treatment and to wait for it. The second most dominant complaint was that the treatment they received was beyond the coverage of health-care insurance(30.6%). An insufficient medical explanation was the third most common grievance(6.3%), followed by excessive medical bills(5.8%). The most dominant number of monthly grievance case was one to ten(91.3%). As for how customers voiced their complaints, the largest number of customers talked employees about that in person(88.2%), and dental hygienists were mainly identified as a person who handled their grievance(56.8%). Concerning how the dental-care institutions responded to complaining customers, the largest number of the institutions took an immediate action(34.5%), and the second largest group took a measure after investigating the disposition of discontented patients(30.0%). The third greatest group just made an excuse(11.1%), and the fourth greatest group directed active efforts into taking care of complaining customers by offering grievance service (7.0%). 3. The dental-care institutions got a mean of 3.02 in grievance handling. The institutions that dental hygienists were in charge of grievance handling statistically significantly better responded to discontented customers than the others that receptionists were in charge of that(p < .01). The institutions that had no monthly grievance cases took care of discontented customers statistically significantly better than the institutions that faced one to ten grievance cases or 11 or more cases (p < .05). 4. The dental-care institutions got a mean of 2.59 in providing service of preventing customers from being dissatisfied. The institutions located in Seoul, Incheon and Gyeonggi province provided statistically significantly better service of that kind than the others located in the other regions(p < .01). And the dental-care institutions that dental hygienists were in charge of grievance handling offered statistically significantly better service of that kind than the dental-care institutions that receptionists were in charge of it(p < .05).

• Proceedings of the Korea Information Processing Society Conference
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• 2017.04a
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• pp.869-872
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• 2017

정보검색(Information retrieval) 및 텍스트 분석을 위해 수집하는 비정형 데이터 즉, 자연어를 전처리하는 과정 중 하나인 불용어(Stopword) 제거는 모델의 품질을 높일 수 있는 쉽고, 효과적인 방법 중에 하나이다. 특히 다양한 텍스트 문서에 잠재된 주제를 추출하는 기법인 토픽모델링의 경우, 너무 오래되거나, 수집된 문서의 도메인이나 성격과 무관한 불용어의 제거로 인해, 해당 토픽 모델에서 학습되어 생성된 주제 관련 단어들의 일관성이 떨어지게 된다. 따라서 분석가가 분류된 주제를 올바르게 해석하는데 있어 많은 어려움이 따르게 된다. 본 논문에서는 이러한 문제점을 해결하기 위해 일반적으로 사용되는 표준 불용어 대신 관련 도메인 문서로부터 추출되는 점별 상호정보량(PMI: Pointwise Mutual Information)을 이용하여 불용어를 자동으로 생성해주는 기법을 제안한다. 생성된 불용어와 표준 불용어를 통해 토픽 모델의 품질을 혼잡도(Perplexity)로써 측정한 결과, 본 논문에서 제안한 기법으로 생성한 30개의 불용어가 421개의 표준 불용어보다 더 높은 모델 성능을 보였다.

• Journal of Distribution Research
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• v.11 no.2
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• pp.59-79
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• 2006

The purpose of this study is two folds; first. to identify the negative effect of customer dissatisfaction on trust and commitment. and second to examine the moderating effect of consumers' perceived equity created by various ways in which a company deals with his/her complaints. Our proposed model is empirically tested by a survey data collected from Internet shopping mall consumers who raised complaints. The simultaneous regression model is used to test the negative effect of customer dissatisfaction. To examine the moderating effect of equity, our study employs the group analysis of LISREL. The empirical result shows that customers' dissatisfaction. unless it is concerned with merchandise related dissatisfaction, influences on trust and commitment. Also, we find that consumers' perceived equity has a moderating effect on the relationship variables dissatisfaction and customer relationship variables including trust and commitment.

• 건강소식
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• v.34 no.9
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• pp.26-27
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• 2010

결혼 후 불임으로 인해서 마음고생이 이만저만이 아닌 부부들이 늘고 있는 추세이다. 불임의 원인으로는 과도한 흡연, 음주, 무정자증, 배란장애, 조기폐경, 각종질환, 환경적인 요인 등 다양하며, 비만도 불임의 한 원인이 된다. 외국의 한 통계자료에 의하면 불임 환자의 6%는 비만이 원인인 것으로 나타났다. 혹시 불임으로 고생하고 있다면 비만이 원인은 아닌지 진단해 보자.

• Journal of the Korean hospital association
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• v.31 no.3 s.277
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• pp.14-19
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• 2002

우리 국민의 의료서비스에 대한 불만은 매우 높다. 더더욱 최근 건강보험의 통합과 관련한 정치권과 행정부의 정책혼선과 의약분업 정책에 의해 야기된 불안과 불만은 정권자체의 불신을 초래하는 단계에까지 이르고 있다. 혼선과 불만이 야기된 근본적 원인은 정책담당자들의 무지, 일부 학자들의 잘못된 이념적 선동, 그리고 일반국민의 허황된 기대에서 찾아진다. 이 과정에서 얻는 중요한 교훈은 어떠한 정책이든 뜨거운 가슴으로 되지 않으며 무엇보다도 냉철한 머리가 정책의 중심을 차지하여야 한다는 것이다.

• Management & Information Systems Review
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• v.37 no.2
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• pp.23-42
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• 2018

As the development of the Internet in China has led to the active shopping of the internet, the number of Chinese internet users and online shopping malls is increasing rapidly. Chinese internet shopping malls are experiencing satisfaction and discontent with their websites. Research has focused on the satisfaction of customers using internet shopping malls and internet shopping malls reported complaints to users as complaints about products and websites. The study looked at seven area Chinese internet users (Beijing, Harbin, Shenyang, Ganssu, Xian, Shanghai and Henan). The effect of product complaints and site complaints on shopping attitudes and behaviors of internet shopping users was studied, and economic benefits were studied as a control variable. As a result, There was no effect on controlling the economic benefits of the complaint against the product, but the controlling the economic benefits of the complaint on the site was effect. About 83 percent of those surveyed were in their 20s and 30s who had experience shopping online and in internet. And It is intended to present theoretical reviews and guidelines for Korean internet shopping malls operating here, as they plan to expand to China by analyzing their internet shopping mall users.

• Journal of the Korean Applied Science and Technology
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• v.37 no.3
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• pp.526-542
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• 2020

The purpose of this study was to examine contents through inductive analytic method and make systematic improvement method on satisfaction & dissatisfaction of university students participating in stipulated PGA pro-golf competitions as volunteers. The objects of this study were university students participating in 2019 The CJ Cup@Nine Bridges as volunteers. Excluding 76 copies judged to be disloyal out of 300 collected copies, the researcher analyzed the contents of 224 copies. To begin with, the contents were categorized in 10 detailed areas & 5 general areas by implementing the 2nd inductive categoric analysis mainly on the basis of 408 raw materials, the overall detailed areas of satisfaction on participation. Checking specifically, first, "satisfaction on experience in golf competition" was divided into golf competition, golf information, golf course. Second, "satisfaction on player" was divided into direct watching and famous player. Third, "satisfaction on environment" was divided into satisfaction on place & satisfaction on facilities. Fourth, "satisfaction on participation" was divided into satisfaction on service & satisfaction on competence. Finally, "satisfaction on interpersonal relation" was divided with application same to that of detailed area. In the case of dissatisfaction on participation, the contents were categorized in 10 detailed areas & 3 general areas by implementing the 2nd inductive categoric analysis mainly on the basis of 369 raw materials, the overall detailed areas. Checking specifically, first, dissatisfaction on competition operating system was detailedly divided into dissatisfaction on job system, dissatisfaction on operating system, dissatisfaction on delivery system. Second, dissatisfaction on treatment for volunteers was divided into dissatisfaction on treatment for volunteers & dissatisfaction on work hours. Third, dissatisfaction on welfare for volunteers was divided into dissatisfaction on food & beverage, dissatisfaction on costumes and dissatisfaction on incidental facilities.

• Journal of Korea Game Society
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• v.7 no.3
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• pp.77-88
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• 2007

In this paper, we present a new fire animation and visualization scheme. The most difficult problem in creating fire animation is how to simulate the mechanism of emitting lighting and heat of fire. We attack the difficulty by presenting a hybrid scheme that combines the simulation scheme and the combustion process in voxelized space where the numerical solution of the classical fluid equations is implemented. Therefore, the combustion process is simulated at each voxel and the amount of heat generated at the voxel is estimated. The generated heat will increase the temperature at the voxel, where results in the increase of turbulent motion of fire. We also propose a visualization scheme that modifies the photon mapping algorithm in order to render fire and various lighting effects of fire to the environments.

• Journal of the Korea Computer Graphics Society
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• v.28 no.4
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• pp.23-30
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• 2022

In this paper, we propose an algorithm that can accurately segment a fire even when it is surrounded by smoke of a similar color. Existing fire area segmentation algorithms have a problem in that they cannot separate fire and smoke from fire images. In this paper, the fire was successfully separated from the smoke by applying the color compensation method and the fog removal method as a preprocessing process before applying the fire area segmentation algorithm. In fact, it was confirmed that it segments fire more effectively than the existing methods in the image of the fire scene covered with smoke. In addition, we propose a method that can use the proposed fire segmentation algorithm for efficient fire detection in factories and homes.

• Korean Educational Research Journal
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• v.38 no.1
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• pp.61-77
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• 2017

This study intends to capture the characteristics of the students and farmers who participated in the March $1^{st}$ Movement, by focusing on their statements in the interrogatories retrieved from the Source Book on the History of the Korean Liberation Movements, published by the National Institute of Korean History. First, this study examines the interrogatories in order to identify the people subject to the investigation. Through this research, this study confirms that the majority of those who were investigated were students in Seoul and farmers in Gyeonggi-do. Then, this study traces why they participated in the March $1^{st}$ Movement. This study compiles their complaints and checked how their "discontent" could be connected to "liberation." While students were mostly interested in "education," and clearly expressed their discontent, the farmers were discontent with their livelihoods and tax under the rule of the Governor-general of Joseon and were not as clear at expressing their discontent. The interrogatories also confirms that some Koreans had no complaints but thought that liberation was needed. It is difficult to classify such people, but some people cried out for liberation without knowing the meaning of the term, only to understand its meaning later in prison. The significance of the March $1^{st}$ movement was at times imparted after the movement ex post facto.