• Title/Summary/Keyword: 부정적 감정조절

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Effects of Risk Information Seeking and Processing on MERS Preventive Behaviors and Moderating Roles of SNS Use during 2015 MERS Outbreak in Korea (메르스 관련 위험정보 탐색과 처리가 메르스 예방행동에 미치는 영향 위험정보 탐색처리 모형의 확장과 SNS 이용 정도에 따른 조절효과를 중심으로)

  • Seo, Mihye
    • Korean journal of communication and information
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    • v.78
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    • pp.116-140
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    • 2016
  • The present study examined the factors influencing individuals' risk information seeking and processing using the case of 2015 MERS outbreak in Korea. Analyses of two-wave online panel data demonstrated that perceived risk, negative affect, subjective norm, and information insufficiency predicted the risk information seeking/avoiding as well as information processing mode, which validates the Risk Information Seeking and Processing(RISP) model. More importantly, this study found new evidence that information seeking and systematic processing promoted MERS preventive behaviors. In addition, active SNS use moderated the link between perceived risk and negative affects about MERS crisis as well as the relationship between social normative pressure and to seek the risk related information.

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The Impact of Service Recovery Justice on Customers' Residual Emotions: Focusing on the Moderating Role of Brand Relationship Quality (서비스회복 공정성이 고객의 잔여감정에 미치는 영향: 브랜드관계품질의 조절효과)

  • Sang Hee Kim
    • Journal of Industrial Convergence
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    • v.21 no.12
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    • pp.11-23
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    • 2023
  • This study aims to investigate the relationship between service recovery justice, residual emotions, and customer behavior. It empirically verifies that low justice in service recovery affects residual emotions and, in turn, has an impact on customers' negative behaviors. Furthermore, this research distinguishes customer-brand relationship quality into emotional relationship quality and cognitive relationship quality and seeks to validate that the type of relationship quality may influence the extent to which the justice of recovery processes affects residual emotions. Data was collected through surveys, and hypotheses were tested using structural equation modeling. The research findings indicate that among the dimensions of service recovery justice, procedural justice and interactional justice significantly influence residual emotions. Moreover, residual emotions have a significant impact on both the intention to revisit and the intention to engage in negative word-of-mouth. In addition, the impact of distributive justice and procedural justice on residual emotions was found to be higher for cognitive relationship quality than emotional relationship quality, and the impact of interactional justice on residual emotions was found to be higher for emotional relationship quality than cognitive relationship quality.

Factors Affecting Emotional Labor among Physical Therapists and Occupational Therapists (물리치료사 및 작업치료사의 감정노동 수준에 미치는 요인)

  • Hur, Yoon-Jung;Lee, Suk-Min
    • Journal of the Korea Convergence Society
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    • v.10 no.9
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    • pp.237-247
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    • 2019
  • The purpose of this study was to evaluate the level and intensity of emotional labor of physical therapists and occupational therapists, and to identify the factors affecting them. Cross-sectional study was conducted on physical therapists and occupational therapists across the country using self-populated questionnaire. A total of 2,000 questionnaires were distributed to retrieve 1,500 questionnaires(75%), of which 1,374 questionnaires(68.7%) were finally analyzed, excluding 126 that answered duplicates or were missing answers. Multi-linear regression was performed to identify factors on the strength of emotional labor. According to the analysis results, high-risk groups in the areas under 'Emotional demand and regulation' and 'Overload and conflict in customer service' and 'Emotional disharmony and hurt' were 29.4%, 19.0% and 22.0% respectively, especially in 'Emotional demand and regulation', 'Overload and conflict in customer service', 'Emotional disharmony and hurt' for women working days, and 49% of daily work hours. Accordingly, we will be able to regularly screen physical therapists and occupational therapists for dangerous groups, and manage the intensity of emotional labor through the creation of a therapist's working environment, such as limiting overtime hours and assigning appropriate number of patients. Through this study, the grounds and methods for mitigating the negative effects of emotional labor and mediating emotional labor should be provided.

The Effect of Curiosity and Need for Uniqueness on Emotional Responses to Art Collaborated Products including Moderating Effect of Gender (독특성 추구성향과 호기심이 아트 콜라보레이션 제품에 대한 소비자의 감정에 미치는 영향: 성별에 따른 조절효과)

  • Ju, Seon Hee;Koo, Dong-Mo
    • Asia Marketing Journal
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    • v.14 no.2
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    • pp.97-125
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    • 2012
  • Companies recently introduce art collaborated products incorporating culture into a product. Art collaborated products include incorporating famous movies and/or design of an artist into a newly launched product. The introduction of art collaborated products are gradually increasing. However, research for this trend is relatively scarce. Although research concerning design has discussed a number of different factors as playing a role in influencing responses to design including culture, fashion, innate preferences, etc.), only limited attention has been paid to the processes by which consumers generate responses to product designs. People with different characteristics may respond differently. When people encounter these art products, they may become curious, may think that these products are unique, novel and innovative. People tend to show different levels of curiosity when they encounter new and novel objects, which they have rarely seen or experienced. Curiosity is defined as a desire for acquiring new knowledge and new sensory experience. Previous studies demonstrated that curiosity motivates individuals to engage in exploratory behaviors. People also show different levels of need for uniqueness, which is defined as being different from others or becoming distinctive among a larger group. Individual's need for uniqueness results from signals conveyed by the material objects that individuals choose to display. Recently, researcher have developed the need for uniqueness with three distinct constructs. These three concepts include creative choice, unpopular choice, and avoidance of similarity. Creative choice is a trait tendency of an individual by expressing or differentiating himself from others through consumptions of unique products. Unpopular choice is related to an individual's tendency to consume products, which deviates from group norms. Avoidance of similarity is linked to the avoidance of consumption behavior of products that are not famous. Past research implies that people with different levels of need for uniqueness show different motivational processes. Previous research also demonstrates that different customer emotions may be derived when consumers are exposed to these art collaborated products. Research tradition has been investigated three different emotional responses such as pleasure, arousal, and dominance. Pleasure is defined as the degree to which a person feels good, joyful, happy, or satisfied in a situation. Arousal is defined as the extent to which a person feels stimulated, active, or excited. Dominance is defined as the extent that a person feels powerful vis-a-vis the environment that surrounds him/her. Previous research show that complex, speedy, and surprising stimuli may excite consumers and thus make them more pleased and engaged in their approach behavior. However, the current study identified these emotional responses as positive emotion, negative emotion, and arousal. These derived emotions may lead consumers to approach and/or avoidance behaviors. In addition, males and females tend to respond differently when they are exposed to art collaboration products. Building on this research tradition, the current study aims to investigate the inter-relationships between individual traits such as curiosity and need for uniqueness and individual's emotional responses including positive and negative emotion and arousal when people encounter various art collaborated products. Emotional responses are proposed to influence purchase intention. Additionally, previous studies show that male and females respond differently to similar stimuli. Accordingly, gender difference are proposed to moderate the links between individual traits and emotional responses. These research aims of the current study may contribute to extending our knowledge in terms of (1) which individual characteristics are related to different emotions, and (2) how these different emotional responses inter-connected to future purchase intention of arts collaborated products. In addition, (3) the different responses to these arts collaborated products by males and females will guide managers how to concoct different strategies to these segments. The questionnaire for the present study was adopted from the previous literature and validated with a pilot test. The survey was conducted in Daegu, a third largest city in South Korea, for three weeks during June and July 2011. Most respondents were in their twenties and thirties. 350 questionnaires were distributed and among them 300 were proved to be valid (valid response rate of 85.7%). Survey questionnaires from valid 300 respondents are used to test hypotheses proposed. The structural equation model (SEM) was used to validate the research model. The measurement and structural model was tested using LISREL 8.7. The measurement model test demonstrated that consistency, convergent validity, and discriminat validity of the measurement items were acceptable. The results from the structural model demonstrate that curiosity has a positive impact on positive emotion, but not on negative emotion and arousal. Need for uniqueness has three different sub-concepts such as creative choice, unpopular choice, and avoidance of similarity. The results show that creative choice has a positive effect on arousal and positive emotion, but has a negative impact on negative emotion. Unpopular choice has a positive effect on arousal, but on neither positive nor negative emotions. Avoidance of similarity has no impact on neither emotions nor arousal. The results also demonstrated that gender has a moderating influence. Males show more negative emotion to creative and unpopular choices. Implications and future research directions are discussed in conclusion.

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The Mediation Effect of Emotional Regulation Ability on the Relationship between Social Anxiety and Relational Aggression of Higher Grade Elementary School Girls (초등학교 고학년 여학생의 사회불안이 관계적 공격성에 미치는 영향: 정서조절능력의 매개효과)

  • Lee, Hwa-Mok;Kim, Hyun-Ah
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.8
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    • pp.352-361
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    • 2019
  • The purpose of this research is to verify the mediation effect of emotional regulation on the relationship between social anxiety and relational aggression in higher-grade elementary school girls. The research was conducted with 177 female students in grades 4, 5, and 6 attending an elementary school in Inchon, South Korea, and the results were used as a social anxiety scale, an emotional regulation ability scale, and a relational aggression scale. From using the data for multiple regression analysis, the results of this study are as follows. First, social anxiety showed a significant negative correlation with emotional regulation, and showed a significant positive correlation with relational aggression. Emotional regulation and social anxiety showed a significant negative correlation with relational aggression. Second, emotional regulation was fully mediated from the effect of social anxiety on relational aggression. Third, as a result of verifying the mediating effects from subordinate factors of emotional regulation on the relationship between social anxiety and relational aggression, positive emotional regulation, such as problem-centered coping support seeking was found to be partially mediated, whereas negative emotional regulation, such as emotional divergence, aggressive expression, and avoidance, was found to be fully mediated. Finally, the implications and limitations of this study are discussed.

Emotional Labor between Service Job vs. Non-Service Job and Effect of Emotional Labor on Depression and quality of Life (서비스직과 비서비스직의 감정노동 및 감정노동이 우울과 삶의 질에 미치는 영향)

  • Kim, Hwan;Han, Sumi;Choi, Hyera
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.4
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    • pp.177-188
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    • 2019
  • Emotional labor is the process of regulating feelings or emotions and expressing them in the way that fulfill job requirement. There have been many studies about characteristics or related variables of service workers' emotional labor, but are few studies comparing emotional labor between service workers and non-service workers. Therefore we are to examine the differences of emotional labor among the different types of workers. And as depression and lowered quality of life are well known negative consequences of emotional labor, we also intend to study the relationship between depression, quality of life, and emotional labor. Data were collected from 125 sales workers, and 186 cyber university full time students. And as to assure the student participants to be non-service workers, we limited the participant job as administrator, soldier or housewife. To compare differences of groups, one-way ANOVA was performed with Fisher's LSD as post hoc comparison. On overload in customer reception, service workers showed significantly higher scores, and on demand of emotional regulation/emotional dissonance/depression, both service workers and housewives showed significantly higher scores. Also analysis of multiple regression was performed, and the result showed that, emotional dissonance increased depression but decreased quality of life, while support/care increased quality of life, but decreased depression. With the result, implications and limitations of this study were discussed.

Fathers' and Mothers' Socialization Beliefs Regarding Prosocial Behaviors of Boys and Girls (남·여 유아의 친사회적 행동에 대한 아버지와 어머니의 사회화 양육신념)

  • Kim, Yae Bin;Park, Sung Yun
    • Korean Journal of Child Studies
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    • v.26 no.6
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    • pp.145-160
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    • 2005
  • The purpose of this study was to examine mother's and father's socialization beliefs regarding prosocial behaviors of boys and girls. The subjects were mothers and fathers of 60 children in Seoul. Data were gathered through questionnaires; both mothers and fathers responded to the Social Skills Questionnaire. Results showed that: 1) There are no differences in parents' socialization beliefs regarding children's prosocial behaviors: the importance of prosocial behavior, reasons for the importance of prasocial behaviors, attribution, and socialization strategy. 2)There are a few sex differences between boys and girls in parents' socialization beliefs.

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Perceived Conspicuous Consumption and Brand Evaluation: Mediation Effect of Power Distance Belief (타인의 과시소비가 브랜드 평가에 미치는 영향 :권력거리신념의 매개효과 중심으로)

  • Yan, Jinzhe;Kim, Yeonggil;Kim, Soowook
    • Journal of Service Research and Studies
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    • v.7 no.4
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    • pp.1-14
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    • 2017
  • Little empirical consumer research has focused on perceived conspicuous consumption in the respect of negative emotion. This research aims to prove the perceived conspicuous consumption's negative effect on consumers' attitude toward brand. In this research, two experiments were designed to test hypothesis. The results of analysis confirm that perceived conspicuous consumption affects the attitude towards brand, Consumer's temporal power distance belief mediates the relation between perceived conspicuous consumption and brand evaluation, in line with our assumption. The level of perceived group norm towards conspicuous consumption (high vs. low) moderates the relation between perceived conspicuous consumption and brand evaluation. In further research, the group norm scale should be improved and additional experiment adopting variety priming or manipulation method should be conducted for robustness of causality.

The Relationship between Cultural Self-construal of Korean and Alexithymia: A Serial Mediation Process Model of Ambivalence over Emotion Expression and Emotion Suppression Moderated by Generation (한국인의 문화적 자기관과 감정표현불능증의 관계: 세대에 의해 조절된 정서표현양가성 및 정서억제 연속매개과정 모형)

  • Haejin Kim;Soyoung Kwon;Sunho Jung;Donghoon Lee
    • Korean Journal of Culture and Social Issue
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    • v.29 no.2
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    • pp.171-197
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    • 2023
  • The traditional Korean society has been classified as an Eastern collectivist culture, but in the flow of globalization and digitalization along with the post-Cold War era of the 1970s, Western individualistic culture and values quickly permeated the Korean younger generation. Since rapid changes occurred within a short period of time, there may be differences in cultural self-construal between generations living in the same era. Due to this, psychological problems related to emotional expression and suppression may appear differently depending on generations. Therefore, in the current study, 1,000 Korean adult men and women from their 20s to 60s were investigated for their level of independent and interdependent self-construal, alexithymia, ambivalence over emotional expression(AEE) and emotional suppression(ES). Then the relationship between the variables(self-construal and alexithymia,) and the mediating process of AEE and ES were examined. The generation of participants were divided into the industrialization cohort (birth year < 1970) and the digitalization cohort (birth year starting from 1970). Using the PROCESS macro(Hayes, 2022), we tested a serial mediation model of AEE and ES between the relative independent self-construal(RIS) and alexithymia. The results indicate that the level of alexithymia increases by the serial increase of AEE and ES when RIS decreases. Next, we examined a moderation effect of generatione on the mediation process of AEE and ES, and found that generation moderates the relationship between ES and alexithymia. That is, the effect of ES on alexithymia is significant for the digitalization cohort, while it is not significant for the industrialization cohort. The current results imply that emotion regulation strategies of Koreans have been differently developed according to prevailing cultural values in each generation, and that the negative influence of emotion suppression could be different according to the cultural background of each generation.

The Effects of Regulatory Focus and Donees' Facial Expression on Intention of Doing a Charitable Deed (기부자의 조절초점과 기부수혜자의 표정제시방식이 기부의도에 미치는영향)

  • Park, Kikyoung;O, Min-Jeong;park, jong chul
    • (The) Korean Journal of Advertising
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    • v.28 no.2
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    • pp.7-25
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    • 2017
  • The previous studies regarding prosocial behavior have been researched based on donors' personal traits and the effects of donees emotions. However, studies in identifying the effects of regulatory focus as motivational traits and the emotions resulting from donees' expression on prosocial behaviors have not been researched as much thoroughly. Specifically, consumers with prevention-focus perceive fit as the goal attainability process by avoiding negative factors. Thus, it is expected that the intentions of doing a charitable deed greater will more increase when the donees look sad than when they look happy. On the other hand, consumers with promotion-focus perceive fit as the consequential benefits of goal attainability when they are in the condition of a positive emotion. As a result, the intention of doing a charitable deed is expected to be increased greater when the donees have happier faces than sad faces. According to the experimental results, consumers with prevention focus more intended to do a charitable deed when the donees' expression was presented with a sad expression by mediating sadness. On the contrary, consumers with promotion focus show higher intention of doing a charitable deed when the donees looked happier by mediating happy feelings. This study has a theoretical meaningfulness in respect to expanding previous research concerning regulatory focus into donation contexts. Furthermore, this study has practical implications by presenting the donation strategies on information presentations of donees.