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A Study on customer experience centered innovation model for culture and arts organizations - Centered on museum service - (문화예술 기관의 고객경험 중심 혁신모형 연구 - 박물관 서비스를 중심으로 -)

  • Ahn, Jinho;Kim, Yeunhee
    • Journal of Service Research and Studies
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    • v.11 no.1
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    • pp.21-30
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    • 2021
  • This study examined methodologies for establishing a customer experience-focused innovation strategy, which is essential to transforming existing collection and preservation-oriented museum service into a visitor-oriented service. To this end, a review of studies examining good customer experience and bad customer experience was conducted, focusing on change in museum environments and customer experience from the service science and customer experience management perspectives. Research was conducted to present and prove. Implementing a customer experience-oriented innovation strategy in a museum requires exploring the various approaches that can be used to reach the target state from the present state, focusing on the customer, and selecting the most appropriate transformation plan. This study found that effective approaches are distinguished by the fact that they generate positive emotions in customers and use customer experience data to make important decisions regarding the establishment of practical resources in museums. This innovation model was developed and validated by analyzing how it differed from existing evaluation methods. Finally, a regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and museum performance as variables revealed a significant causal relationship.

A Preliminary Study on Domestic Embracement and Development Plan Regarding UNESCO World Heritage Programme (유네스코 세계유산 제도의 우리나라 문화재 정책에의 수용과 발전방안에 대한 시론적 연구)

  • Kang, Kyung Hwan;Kim, Chung Dong
    • Korean Journal of Heritage: History & Science
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    • v.43 no.1
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    • pp.56-85
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    • 2010
  • UNESCO World Heritage Programme was introduced following the adoption of Convention Concerning the Protection of the World Cultural and Natural Heritage by the General Conference of UNESCO in 1972 in order to protect cultural and natural heritage with superb value for all mankind. Despite its short history of less than 40 years, it has been evaluated as one of the most successful of the cultural area projects of UNESCO with 890 world heritage registered worldwide. For systematic protection management of World Heritage, UNESCO, through systemization of registration, emphasis on the importance of preservation management plan, institutionalization of monitoring, and operation of World Heritage Fund, has utilized World Heritage Programme not just as a means of listing excellent cultural properties, but as a preservation planning tool, and accordingly, such policies have had a significant influence on the cultural heritage protection legislations of numerous nations. Korea has ratified World Heritage Convention in 1988, and with the registration of the Royal Tombs of the Joseon Dynasty in 2009, it has 9 World Heritage Sites. Twenty years have passed since Korea joined the World Heritage Programme. While World Heritage registration contributed to publicity of the uniqueness and excellence of Korean cultural properties and improvement of Korea's national culture status, it is now time to devise various legislative/systematic improvement means to reconsider the World Heritage registration strategy and establish a systematic preservation management system. While up until now, the Cultural Properties Protection Law has been amended to arrange for basic rules regarding registration and protection of World Heritage Sites, and some local governments have founded bodies exclusive for World Heritage Site management, a more fundamental and macroscopic plan for World Heritage policy improvement must be sought. Projects and programs in each area for reinforcement of World Heritage policy capacity such as: 1) Enactment of a special law for World Heritage Site preservation management; 2) enactment of ordinances for protection of World Heritage Sites per each local government; 3) reinforcement of policies and management functionality of Cultural Heritage Administration and local governments; 4) dramatic increase in the finances of World Heritage Site protection; 5) requirement to establish plan for World Heritage Site preservation protection; 6) increased support for utilization of World Heritage Sites; 7) substantiation and diversification of World Heritage registration; 8) sharing of information and experiences of World Heritage Sites management among local governments; 9) installation of World Heritage Sites integral archive; 10) revitalization of citizen cooperation and resident participation; 11) training specialized resources for World Heritage Sites protection; 12) revitalization of sustainable World Heritage Sites tourism, must be selected and promoted systematically. Regarding how World Heritage Programme should be domestically accepted and developed, the methods for systemization, scientific approach, and specialization of World Heritage policies were suggested per type. In the future, in-depth and specialized researches and studies should follow.

Investigating the Effect of Value-Oriented Promotion for Media Contents: The Moderating Role of Self Construal (미디어 콘텐츠에 대한 가치 지향적 프로모션의 효과 분석 : 자기해석수준의 차이 를 중심으로)

  • Cho, Hyong-Oh;Nam, Chul-Woo
    • Journal of Digital Contents Society
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    • v.18 no.3
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    • pp.475-483
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    • 2017
  • This study attempted to investigate how the effectiveness of value-oriented promotion for media contents depends on self-construal and incorporated Schwartz' value system theory(1992) and Gutman's means-end chain theory(1982) into the development of hypotheses. It was expected that media content promotion emphasizing "openness to change" value would be more appealing to those with independent self-construal, whereas media content promotion emphasizing "conservation" value would be more appealing to those with interdependent self-construal. These hypotheses were generally supported in a series of experiments. Also, the dynamic relationship among the four primary value dimensions proposed by Schwartz (i.e., openness to change, conservation, self-enhancement, self-transcendence) was clearly validated in this study.

The Flora and Rare Plants in Mt. Myoungji (명지산의 식물상 및 희귀식물)

  • 이유미;김성식
    • Korean Journal of Environment and Ecology
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    • v.11 no.3
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    • pp.366-386
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    • 1997
  • This study was conducted to investigate the flora of Mt. Myongji and also to find the distribution characteristecs of rare and endangered plants in this mountain. Field surveys were carride out 21 times from 1991 to 1997. Main results obtained from this study were as follows; 1. Mt. Myougji was covered with Pinus koraiensis and Sarix leptolepis stands at the altitude lower than 600m, and deciduous forests which were consisted of Quercus mongolica, Carpinus sp., Acer sp., Cornus sp., Fracinus sp., etc. occupied at the altitude higher than 600m. Dicentra spectabilis population and Anemone population were remardable, and Adenophora grandiflora and Astilbe chinensis var. davidii with white flowers were found. 2. The vascular plants in Mt. Myoungji were recorded as 677 taxa such as 19 families, 358 genera 576 species 90 varieties 11 forma. Among them. 19 families 31 genera 32 taxa were endemic plants and 27 taxa were naturalized plants. 3. 26 taxa of rare and endangered plants protected by Forestry Administration were found in Mt. Myonfji. Among them, Asarum maculatum. Hanabusaya asiatica, Lilum cernum. Jeffersonia dubia, and Cypripedium japonica populations could be regarded as very important in a biogeraphical aspect. So it is necessary to monitor this area in a long term and to establish the conservation strategies.

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Analyses of Landscape and Vegetation and Ecological Suggestion for The Conservation of Mt. Songnisan National Park, Central Korea (속리산 국립공원의 경관 및 식생 분석과 그 보존을 위한 생태학적 제안)

  • 엄안흠;조용찬;신현철;이창석
    • The Korean Journal of Ecology
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    • v.27 no.3
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    • pp.185-192
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    • 2004
  • Vegetation established through the natural process, such as Quercus mongolica, Pinus densiflora, Q. variabilis, Q. acutissima, Carpinus laxiflora, Q. aliena and Q. serrata communities and artificially introduced vegetation, which are composed of Larix leptolepis and P. rigida plantations, are established in the mountainous land of the Mt. Songnisan National Park. On the other hand, the developed lands, which are consisted of agricultural folds, residential areas, commercial areas related to tourism, etc. appear in the lowland around streams. Based on the spatial distribution of vegetation, the southern district, which is attributed to Naesongni-myun by administrative system, showed higher natural degree and vegetation diversity. However, most of the other districts, which are attributed to Cheongcheon- and Chilseong-myuns, are covered with the Korean red pine forest, a product of artificial influence, and plantation also occupied higher percentage. Thereby both vegetation diversity and natural degree are lowering. A result of ordination by DCA showed that sands tended to be arranged by depending on the topographic condition. Species diversity of plant communities was higher in broad-leaved stands rather than in coniferous ones and in stands of the early stage than in ones of the late stage. The result of analysis on vegetation dynamics implied that vegetation of this region would be dominated by Carpinus laxiflora, Quercus mongolica and Pinus densiflora communities in the future. However, considered occurrence the of disturbance and response of vegetation on that, this estimation may different somewhat from an actual situation. Conservation strategies of the Mt. Songnisan National Park were discussed in viewpoints of landscape ecology, and conservation of major plant communities and biodiversity.

A Node Relocation Strategy of Trajectory Indexes for Efficient Processing of Spatiotemporal Range Queries (효율적인 시공간 영역 질의 처리를 위한 궤적 색인의 노드 재배치 전략)

  • Lim Duksung;Cho Daesoo;Hong Bonghee
    • Journal of KIISE:Databases
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    • v.31 no.6
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    • pp.664-674
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    • 2004
  • The trajectory preservation property that stores only one trajectory in a leaf node is the most important feature of an index structure, such as the TB-tree for retrieving object's moving paths in the spatio-temporal space. It performs well in trajectory-related queries such as navigational queries and combined queries. But, the MBR of non-leaf nodes in the TB-tree have large amounts of dead space because trajectory preservation is achieved at the sacrifice of the spatial locality of trajectories. As dead space increases, the overlap between nodes also increases, and, thus, the classical range query cost increases. We present a new split policy and entry relocation policies, which have no deterioration of the performance for trajectory-related queries, for improving the performance of range queries. To maximally reduce the dead space of a non-leaf node's MBR, the Maximal Area Reduction (MAR) policy is used as a split policy for non-leaf nodes. The entry relocation policy induces entries in non-leaf nodes to exchange each other for the purpose of reducing dead spaces in these nodes. We propose two algorithms for the entry relocation policy, and evaluate the performance studies of new algorithms comparing to the TB-tree under a varying set of spatio-temporal queries.

A Study on the Landscape Design for the Namyangju Gugjip House Complex (남양주 궁집(宮집) 외부공간 기본계획에 관한 연구)

  • Min, Byoung-Wook;Kim, Mi-Yeun
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.38 no.4
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    • pp.86-100
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    • 2020
  • This study is the result of a design proposal to create a history and culture complex for the "Gungjip," an Important Folklore Cultural Heritage, and its surroundings located in Namyangju, Gyeonggi Province. In particular, the purpose is to introduce a new design approach to a historical and cultural complex consisting of the Gungjip House and Hanok annexes to be opened to the public in the future; and to provide its implications for future study. Although the architectural condition of Gungjip House is well preserved, several problems have been found in the use of the site as a public space due to the lack of a plan for systematic space experience, lack of specific spatial programs, and the too much shade due to uncontrolled green areas, etc. Therefore, the plan presented in this study largely sought to respect the meaning of historical landscape as a public space and to balance with the contemporary needs. The design strategies derived through basic research are to strengthen the sense of place as a cultural heritage; to respect the ecological characteristics of the site and visual harmony with the surrounding environment; and to suggest spatial programs suitable for the contemporary needs. Based on these strategies, the framework for the entire space is conceptually composed of four spaces; Oewon, Ganjeong, Jujeong, and Huwon, and proposes systematical land use and landscape experience. The main feature of this plan is the landscape approach, which aims to preserve the architectural cultural assets in their original form, but to create a reasonable land use and meaningful landscape experience based on the sense of place.

A Study to Improve the Trustworthiness of Data Repositories by Obtaining CoreTrustSeal Certification (CoreTrustSeal 인증 획득을 통한 데이터 리포지토리의 신뢰성 향상을 위한 연구)

  • Hea Lim Rhee;Jung-Ho Um;Youngho Shin;Hyung-jun Yim;Na-eun Han
    • Journal of the Korean Society for information Management
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    • v.41 no.2
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    • pp.245-268
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    • 2024
  • As the recognition of data's value increases, the role of data repositories in managing, preserving, and utilizing data is becoming increasingly important. This study investigates ways to enhance the trustworthiness of data repositories through obtaining CoreTrustSeal (CTS) certification. Trust in data repositories is critical not only for data protection but also for building and maintaining trust between the repository and stakeholders, which in turn affects researchers' decisions on depositing and utilizing data. The study examines the CoreTrustSeal, an international certification for trustworthy data repositories, analyzing its impact on the trustworthiness and efficiency of repositories. Using the example of DataON, Korea's first CTS-certified repository operated by the Korea Institute of Science and Technology Information (KISTI), the study compares and analyzes four repositories that have obtained CTS certification. These include DataON, the Physical Oceanography Distributed Active Archive Center (PO.DAAC) from NASA, Yareta from the University of Geneva, and the DARIAH-DE repository from Germany. The research assesses how these repositories meet the mandatory requirements set by CTS and proposes strategies for improving the trustworthiness of data repositories. Key findings indicate that obtaining CTS certification involves rigorous evaluation of organizational infrastructure, digital object management, and technological aspects. The study highlights the importance of transparent data processes, robust data quality assurance, enhanced accessibility and usability, sustainability, security measures, and compliance with legal and ethical standards. By implementing these strategies, data repositories can enhance their reliability and efficiency, ultimately promoting wider data sharing and utilization in the scientific community.

Development and Application of Learning Materials for the Law of Planetary Motion using the Kepler's Abductive Reasoning (행성운동법칙에 관한 케플러의 귀추적 사고를 도입한 학습자료의 개발 및 적용)

  • Park, Su-Gyeong
    • Journal of the Korean earth science society
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    • v.33 no.2
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    • pp.170-182
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    • 2012
  • The purpose of this study was to develop learning materials based on the Kepler's abductive reasoning and to identify high school students' rule-inferring strategies on the law of planetary motion. The learning materials including the concepts of solar magnetic field, conservation of figure skater's angular momentum and Kepler's polyhedral theory were developed and the questions about Kepler's 2nd and 3rd law of planetary motion were also created. The participants were 79science high school students and 83general high school students. The patterns and properties of their abductive inference were analyzed. The findings revealed that the students showed 'incomplete analogy abduction', 'analogy abduction' and 'reconstruction' to generate the hypotheses concerning the Mars' motion related to the solar magnetic field. There were more general high school students who showed the incomplete analogy abduction than science high school students. On the other hand, there were more science high school students who showed the analogy abduction and reconstruction strategy than general high school students. Also, they showed 'incomplete analogy abduction', 'analogy abduction' and 'model construction and manipulation' to generate the hypotheses concerning Kepler's second law. A number of general high school students showed the incomplete analogy. It is suggested that because the analogy of figure skater cause the students' alternative framework to use, more detailed demonstration is necessary in class. In addition, students combined Kepler's polyhedral theory with their prior knowledge to infer Kepler's third law.

A Case Study on Building a System Dynamics Model for Strategic Knowledge Management (전략적 지식경영을 위한 시스템 다이내믹스 모델 구축 사례 연구)

  • Park, Sang-Hyun;Yeon, Seung-Jun;Kim, Dong-Ho;Kim, Sang-Wook
    • Information Systems Review
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    • v.7 no.2
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    • pp.101-115
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    • 2005
  • IT companies make a lot of effort to share and utilize the experiences of their members and transform them into organizational knowledge as a competitive core. However they face a dilemma in that they have to spend time and financial resources to perform activities around knowledge management for the long-term gains, while carrying at field-work for making short-term profits. As an initial attempt to tackle this managerial problem, this paper tries to investigate the mechanism of knowledge management in a small IT company in Korea with a synthetic view-point using system dynamics simulation model. It depicts the dynamic behaviors of knowledge management and presents some findings of political leverage. Although this model has to be further replenished, the scheme for the dynamism of knowledge management and the findings presented in the paper could be useful for the decision makers, especially of knowledge-intensive organizations.