• Proceedings of the KAIS Fall Conference
• /
• 2008.05a
• /
• pp.68-72
• /
• 2008

최근 들어서 병원에서도 일반 기업에서와 같이 CRM시스템의 구축 및 운용 사례가 늘고 있다. 이런 환경에서 병원의 CRM 시스템의 구축 및 운용 현황에 관심을 갖는 것은 당연하다 할 것이다. 본 논문에서는 이와 같이 구축 운영 중인 병원 CRM 시스템의 성과를 측정하기 위한 분석 방법에 대해서 연구하였다. 이를 위해 선행 연구를 통한 CRM의 성공 요인을 도출하고, 실증분석을 통해 요인 분석의 타당성을 분석하였다. 요인 분석 결과 도출된 요인의 중요성의 측정을 위해서는 요인 간 중요도를 측정할 수 있는 AHP 기법을 적용하였다. 이는 요인의 분류 외에는 측정변수의 가중치 등의 주요 정보를 제공하지 못한다는 요인 분석방법론의 단점을 보완하기 위함이다. 결과적으로 본 연구를 통해서 병원의 CRM시스템의 운용 성과를 측정하기 위한 주요요인 도출과 가중치 분석을 통해 병원의 고객관리시스템의 운용 성과를 합리적으로 측정할 수 있는 지표를 제공하였다.

• The Journal of Society for e-Business Studies
• /
• v.16 no.3
• /
• pp.113-127
• /
• 2011

An RFID system has been widely applied in many areas over the initial SCM application. In the literature enormous RFID applications in healthcare are documented to improve patient safety, patient/provider logistics, and the efficiency of collecting data. Based on the proposed 4-layered RFID system architecture, we introduce a case that implemented an UHF passive RFID-based tracking system in an outpatient clinic. Particularly, we propose a method to process RFID data that contains noise and missing reads. The proposed method for processing unreliable RFID data is capable to locate the tag accurately and provide additional business information. We finally conclude the paper with identifying obstacles and what is necessary to ensure system reliability.

• Information Systems Review
• /
• v.19 no.2
• /
• pp.57-70
• /
• 2017

Researchers and industry managers highlight the emergence of mobile healthcare market given the rapid development of IT and the expansion of average life expectancy. Medical institutions, such as university hospitals, are aiming to achieve convenience and effectiveness of treatment by providing patient education through a mobile device. This study examines a case related to the development and usage of a mobile application based on Lean Canvas, namely, the Smart Explanation Service released by Samsung Medical Center. This application comprehensively analyzes the usage status of mobile application-based patient education and its application in clinical settings. This study also examines the level of satisfaction of patients and medical workers toward this application. The result of this study is expected to provide meaningful implication to medical institutions and related industries and enable them to create and offer prepare mobile healthcare services.

• 월간낙농육우
• /
• v.31 no.6
• /
• pp.106-110
• /
• 2011

• Proceedings of the Korean Society of Applied Entomolohy Conference
• /
• 2003.10a
• /
• pp.59-59
• /
• 2003

• Journal of Korea Society of Industrial Information Systems
• /
• v.2 no.1
• /
• pp.35-51
• /
• 1997

• Korean Business Review
• /
• v.20 no.2
• /
• pp.119-133
• /
• 2007

The present study purposed to examine whether BSC, a management renovation method, is as effective in university hospitals, which are non-profit institutions, as it is in profit-making corporations. In order to determine causal relations among the BSC performance measurement indexes, we analyzed a case of university hospital using a structural equation model. The results of analyzing the causal relations among the BSC performance measurement indexes were all statistically significant, and therefore the research hypotheses were all accepted. Future research needs to study causal relations among the BSC performance measurement indexes from the viewpoint of the learning of financial data, growth, internal processes, and customers.

• Journal of Digital Convergence
• /
• v.10 no.8
• /
• pp.149-157
• /
• 2012

Recently, many corporations and public institutions are busy preparing and providing measures in dealing with new privacy information law. This study reviews privacy impact assessments in order to perform preventing and diagnosis against potential threats focus on the K-hospital case. The quality of protection in K-hospital shows that the corporations itself is 79.0, the system is 97.0, the life cycle of the privacy is 67.4 and CCTV is 90.0. The lowest levels are saving and keeping 50.0, usage and offer 64.1 and destruction 66.7 among the life cycle of the privacy. The result of risk analysis shows that the highest levels are controlling for privacy 11.0, saving and keeping 12.5 and destruction 13.0. From the result, dangerous duplications are saving and keeping and destructions.

• Korea Journal of Hospital Management
• /
• v.20 no.4
• /
• pp.78-88
• /
• 2015

Disruptive innovations have brought convenience and affordability in a variety of industries. The innovations that will eventually turn it around are ready. However, health care remains expensive and unsustainable to many because of the lack of innovations. Health care may be the most entrenched, change-averse industry in the united states. The aim of this article is to describes the innovations of Cleveland Clinic. The author present innovation activities in Cleveland Clinic, followed by a discussion of some of the reasons how disruptive innovations in Cleveland Clinic has been achieved.

• Journal of The Korea Institute of Healthcare Architecture
• /
• v.13 no.1
• /
• pp.37-44
• /
• 2007

With the rapid changes in healthcare system, the impact on healthcare design is significant and constantly changed. Because of emergence of new technology, far-advanced methods of healthcare delivery, and changing social and environmental issues, the healthcare planners and architects have to make sure that future expansion are taken into consideration when they design the hospitals. This thesis aims to investigate the hospital remodeling cases in Korea and USA and find the solutions for the vertical expansion of the hospitals in the metropolitan area where the buildings may be limited to be horizontally expanded. The M Cancer center in Manhattan, NY is selected to be carefully investigated and analyzed. Based on this analysis, the strategy for the vertical expansion of the hospital will be suggested.