• Journal of the Korea Computer Industry Society
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• v.3 no.1
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• pp.9-18
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• 2002

Under the quickly changing health care environment in our society competitions among hospitals are getting harder and accordingly the hospital authorities do their best efforts to renovate their hospital management and let directors of food and nutrition services in hospital be seeking the drastic changes in their clinic-support operations. To attain this end it is essential to build an information system in food and nutrition services in hospital for practicing those operational changes efficiently. By building an information system we can totally manage a number of information about hospital food and nutrition services. This kind of information system can not only relieve dieticians and food-service workers from their repetitively routine jobs, but also connect with hospital management information systems organically. Resultantly productivity in this service area can be improved and the efficiency of hospital management will be increased. And accordingly the competitive advantage of the hospital can be greater than ever and that brings patients' and hospital employees' satisfaction. I would like to name this kind of information system for hospital food and nutrition services "TASTY", abbreviated from "Time-based Advanced Service Technology for Yong-Dong Severance Hospital, Nutrition Department" There are one basic information management area and five business management areas in TASTY. Five specific business areas are divided by menu, procurement, clinical nutrition service, production(including distribution and meal service), and financial management.inancial management.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.3
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• pp.1146-1152
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• 2010

The Korean healthcare industry is rapidly changing along with the competition among hospitals. In the past, hospitals could make profit without designing competitive management strategies. Thus, they did not find importance in listening to customers' voices and identifying their wants. However, nowadays, the increasingly intense competition is encouraging hospitals to seriously consider competitive management strategies and Customer Relationship Management (CRM) activities to gain a competitive advantage and prosper. It tries to compare the expected satisfaction with the satisfaction of out-patient and in-patient and analysis of VOC(Voice of Customer). This survey was done from 27th, April, 2009 to 8th May and each 100 in-patients and out-patients. The paired t-test and descriptive analysis was used to analysis between before and after satisfaction. The result, the replied out-patients were the highest of I.M department, 43% and in-patients, surgery and other department are the highest each 22.0%. Nurses kindness is statistical significant in out-patients. Doctor, Nurse and staff's kindness and rounding service was statistical significant in in-patients. Totally, the satisfaction was lower than expected satisfaction, so the medical care institutions should analyst detailed the patient's satisfaction by VOC.

• The Journal of the Korea Contents Association
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• v.17 no.9
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• pp.597-605
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• 2017

Although the medicine is developed to support the quality of treatment, if we do not increase the quality of health care for customer satisfaction, customer satisfaction does not rise any more. The competitiveness of the hospital slows down since the visitor to the hospital is reduced. It is medical reason that the focus of the medical information moves from doctors to customers. This study analyzed websites, the private hospital located in Busan. The websites provide contact information; web-based information from health services is increasing. Statistical analysis was carried out cross analysis using available variables on websites by using the SPSS 21.0 for Version. Departments were also significant, depending on the health services by the external contact elements and contact elements designed to study the problem in analyzing the results presented in this study. This means the contact is different by departments. The results of this study is to better consider the Departments website when making specific characteristics we expect the increase of health care quality and patient satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.11
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• pp.4207-4211
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• 2010

The goal of this paper is to set up the order list of performance measurement factors according to the its weights. For this purpose the AHP method were implied. The research of this paper is carried out in two steps. At first step, the performance measurement factors are crystallized through review of the korean and foreign researches. In second step, the weights and order list of critical success factors of Hospital Information System were complete. The AHP method were performed in second step. The order list of all CSFs will be determined according to their weights and priorities. This order list shows which factors have the most useful influence on the performance of HIS. This result could play the role as milestone for the effective management of Hospital Information System in Korea.

• Proceedings of the KSCN Conference
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• 2003.05a
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• pp.133-133
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• 2003

최근 의료환경의 변화에 적극적으로 대처하기 위해 병원이 당면한 과제는 환자들의 요구를 충족시킬 수 있는 양질의 의료서비스를 제공하여 경쟁력을 확보하는 것과 내부 경영의 효율성을 증대시키는 것이라 할 수 있다. 이에 본 연구의 목적은 급식환경의 개선에 따른 급식서비스의 변화가 환자식 만족도에 미치는 영향에 대하여 평가하고자 하였다. (중략)

• Monthly Korean Chicken
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• v.4 no.12 s.42
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• pp.2-6
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• 1998

98년도 도계량 전년 대비 10.6${%}\$감소 - 종란등급제도입 필요 - 농림부, 가금인플루엔자 고병원성 살처분 조치 - 농림부, 내년 경쟁력제고 사업 폐지 - 브로일러의 사료효율을 높이려면? - 미국 닭고기 생산 둔화 경향 - 일본, 수입닭고기에서 슈퍼세균 발견 - 홍콩, 1인당 닭고기 소비량 1위 - 카자흐, 닭고기 인기 상승 - 신선 ${\cdot}$ 위생적인 닭고기는 바로 이런${\cdots}$ - 도계폐기물 사료와해 일본수출

• The Journal of the Korea Contents Association
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• v.16 no.5
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• pp.509-519
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• 2016

For the purpose of providing valuable marketing data to improve hospital management an assessment of customer friendly image towards local general hospitals in a city near from Seoul was carried out. The results are as follows. First, it was possible to measure & record the level of customer friendly image towards general hospitals & different regions. Second, a multiple regression analysis and AHP analysis showed that the expertise, continuity affected the customer friendly image of the hospitals but the reputation and economics showed relatively low score. This study contributes to make hospital strategy for local hospital marketing specialist showing that hospital should improve expertise and continuity to enhance medical customer friendly image of the hospital. In conclusion. this study results present primary data for correct decision making for authorities of local general hospitals who have concerns about increasing customer friendly image to improve hospital management.

• Journal of Digital Convergence
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• v.11 no.11
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• pp.603-611
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• 2013

This study examines the impact of job stress on customer-oriented boundary-spanning behavior with the mediating effects of organizational commitment. The survey data was collected from 147 employees working at a hospital and analyzed statistically by using SPSS 18.0 and AMOS 18.0. The result of this study are as follows. Hypothesis 1, Job stress has a negative influence on organizational commitment. Hypothesis 2, Organizational commitment has a positive influence on customer-oriented boundary-spanning behavior. Hypothesis 3, Job stress has a negatively significant impact on customer-oriented boundary-spanning behavior. Accordingly, Organizational commitment has the role of partially mediating the effect between job stress and customer-oriented boundary-spanning behavior. This means that employees working at the point of meeting customers must reduce their job stress in order to improve the service quality of a hospital and creating solutions to reduce job stress of hospital employees can increase customer-oriented boundary-spanning behavior.

• Journal of the Korea Convergence Society
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• v.10 no.10
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• pp.259-266
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• 2019

The purpose of this study was to examine the need for changes in the administration strategies of hospitals which would be vital for building up competitiveness of hospitals amid the changes in medical market. For that, 20 experts with doctoral degree in public administration and business administration related to the field of hospital administration were selected as the sampling group in the survey. Regarding the method of AHP survey as in this survey. The results showed that the factors were important in the order of medical staff factor(ranked first), overall facility factor(ranked second), staff service factor(ranked third), and access factor(ranked fourth). Second, the relative importance was in the order of medical staff specialization(ranked first), medical staff diversity(ranked second), and medical equipment level(ranked third), regarding the relative importance for general hospital development strategy and the complex weighted value for relative importance.

• Proceedings of the Korean Information Science Society Conference
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• 2008.06c
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• pp.184-188
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• 2008

최근 국내 디지털 병원들이 점차 기업화 되면서 각 지역별 분산 및 독립 운영되는 의료통계 정보 활용의 중요성이 증대되고 있다. 또한 각종 연구목적 및 의료 서비스 경쟁력 향상 등을 위해 신속 정확한 의사결정지원 시스템인 데이터 웨어하우스(DW; Data Warehouse) 구축의 필요성이 대두되고 있다. 본 논문에서는 단일 병원 내의 데이터 웨어하우스가 아닌, 전국적으로 분산 운영되고 있는 병원의 다양한 의료정보를 통합하고자 한다. 따라서 Staging 영역을 활용한 분산된 의료정보시스템 통합 방안을 제시한다.