• Title/Summary/Keyword: 민원요인

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A Study on the trend of change in the number of elementary school students in Korea (우리나라 초등학교 학생수 변화 패턴에 대한 조사 연구)

  • Yoon, Yong-Gi;Choi, Ki-Seok
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.20 no.2
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    • pp.1-10
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    • 2021
  • The results of research and analysis are as follows: First, there were 108 types of change patterns in the number of elementary school students. Second, based on the similarity of 108 types of change patterns in the number of students, a type system diagram was presented. Third, in the case of a total of 18 types of change patterns in the number of students, the number of students decreased significantly due to the establishment of additional schools on top of the existing schools. The result of a a long-term survey and analysis on the trend of increase and decrease in the number of students across the country shows an urgent need todevelop policy tasks across the entire school accommodation plan, such as the establishment of differentiated schools suitable for regional characteristics, relocation, consolidation, reorganization of school districts, remodeling, and appropriatization projects.

Effects of Elderly Characteristics and Service Characteristics on the Use Intention of Government 24 (고령자 특성 및 서비스 특성이 정부24 이용 의도에 미치는 영향)

  • Lee, Jung-jae;Lee, Gi-dong
    • Journal of Venture Innovation
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    • v.6 no.1
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    • pp.75-93
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    • 2023
  • As non-face-to-face contact was activated due to the progress of the 4th Industrial Revolution and COVID-19, the government's civil service was also rapidly reflecting this phenomenon. However, there were cases in which it was quite burdensome and rather uncomfortable for the elderly who were relatively alienated from the digital culture. Therefore, in this study, we tried to empirically analyze the factors that affect the use of government 24(a government civil integration service) by the elderly. For this purpose, the characteristics of the elderly and the characteristics of services were paid attention. As the characteristic factors of the elderly, cognitive characteristics, psychological characteristics, and physical characteristics were derived, and as service characteristics, usefulness, ease of use, security, and government support were derived when using government 24. The effect of these factors on the intention to use Government 24 was empirically analyzed. For empirical analysis, a survey was conducted targeting the elderly in their 60s and older, and 250 valid sample were used for analysis. The analysis results were as follows. Among the characteristics of the elderly, cognitive characteristics, psychological characteristics, and physical characteristics were all found to had a significant negative (-) effect on the intention to use Government 24. On the other hand, usefulness, ease of use, and government support were found to had a significant positive (+) effect on the intention to use government 24. On the other hand, security was not tested for a significant relationship with government 24 use intention. Among the variables that have a significant impact, the psychological characteristics of the elderly had the greatest impact on the intention to use Government 24. Usefulness, cognitive characteristics, physical characteristics, ease of use, and government support were in order. The fact that this study conducted an empirical analysis by combining the characteristics of the elderly and the characteristics of services was meaningful at the academic level. In addition, considering that psychological characteristics appeared to be the most important factor, it seemed necessary to consider these points to promote the use of Government 24 by the elderly.

The effect of job stress on organizational commitment for senior welfare facility staffs suffering from emotional labor (노인복지시설 종사자의 감정노동으로 인한 직무스트레스가 조직몰입에 미치는 영향)

  • Cho, Jong-hyeon
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.129-143
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    • 2018
  • When consulting with senior service user or his or her family members, employees of senior welfare facilities face a vertical relationship due to age rather than a horizontal relationship. Despite few cases reported, service users and the families afflict physical and mental pain on the employees through irrational demands, physical abuses, and verbal abuses. In particular, the Korean society has advocated the notion of respecting elders and thus emphasized members of society to provide unconditional support to those of old age. In reality, however, people who work at senior welfare facilities report the difficulty of providing supports to heavy demands in selfish complaints that are often impossible to fulfill. Starting from May 2018, there has been a petition to the Korean Blue House, seeking protective measures for 'Senior welfare facility professions who are exposed to violence'. The study conduct researches on the effect of job stress on the organizational commitment for senior welfare facility employees from suffering emotional labor. Furthermore, it also aims to point the difficulties that the professions face and the solutions that alleviate the conflicts between the rights of services users of senior welfare facilities and its staffs. The study surveyed 178 staffs who work in senior welfare facilities in Seoul and Gyeonggi Province as its research method. The collected data was analyzed by using IBM SPSS Statistics 24.0 to derive the general characteristics of the sample, reliability, feasibility analysis, correlation analysis, and verification of the research hypothesis. The study was able to conclude the following: First, the frequency of emotional expression of senior welfare facility staffs had negative(-) influences on job stress. Second, the incongruity of emotions of senior welfare facility staffs had negative(-) influences on job stress. Third, the incongruity of emotions of senior welfare facility staffs had negative (-) influences on job stress. Fourth, the job stress showed mediating effects between emotional labor factors and organizational commitment

A Comparative Study on Travelers' Online Travel Agency(OTA) selection attributes and revisit selection attributes (여행자의 온라인여행사(OTA) 선택속성과 재방문 시 선택속성에 관한 비교연구)

  • Yang, Chan-Yeol
    • Management & Information Systems Review
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    • v.37 no.4
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    • pp.175-193
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    • 2018
  • As a new type of business model in the market competition situation of tour companies, this study has developed to the online form of the travel industry to the business form which is the combination of the electronic commerce function and the mobile service process in the provision of the simple web-site, This study explores the difficulties of change for the development of the travel industry from the point of view that recognition is not a simple marketing strategy diversification means but a change of recognition as a business model for expanding new markets or creating new markets. The factors affecting the choice of online travel agent (OTA) and the factors that influence the choice of online travel agency were analyzed. Were used for the empirical survey. The purpose of this study is to investigate the factors influencing the choice of online travel agents who have experience with or experience using online travel agency (OTA), what factors are important to them, and how they differ in importance when visiting again. The results of this study are as follows: First, there was a significant difference between the first and second visitors of online travel agencies. The results of this study were as follows: Attitude toward resolving complaints, convenience of change and cancellation, delivery of tickets and documents, convenience of complaints, The emphasis should be on establishing and strengthening service environments such as the speed of updating the latest information, the simplicity of the booking procedure, the degree of satisfaction of the past, the ability of employees to handle their work, the safety of various payment methods and settlement, The results of this study are as follows: First, the satisfaction of the online travel agency is influenced by the selection factors of the selected online tour agency, and the A/S such as the convenience of prompt delivery, Environmental factors contributed to satisfaction. It is suggested that the systematic service structure such as customer satisfaction and ease of use is a necessary marketing strategy for survival and development of online travel agencies. It is suggested that the marketing concentration strategy with the first visitors as the target market is effective and this is a part of the marketing strategy for the survival of online travel agencies.

A Study on the Influential Factors to Power Plant Construction Project Quality Control : Focused on Collective Civil Complaints of Nuclear Power Plant Construction (발전소 건설프로젝트 품질관리에 영향을 미치는 요인에 관한 연구 : 원전 건설 집단민원 사례를 중심으로)

  • Ahn, Seong-Shik;Chung, Jay-M
    • Journal of Korean Society for Quality Management
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    • v.46 no.2
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    • pp.351-374
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    • 2018
  • Purpose: The collective civil complaint problem is considered as important obstructive factor of the nuclear power plant construction project's success and quality. Therefore, this study demonstrate the factors which can affect the settling collective civil complaints, and also suggest the improvement of the resolution. Methods: This study collected the data of Kori Nuclear Power Division staff, local residents and Hanul Nuclear Power Division staff, local residents, and use them for analysis. Results: The results are twofold in the study: First, the 'Situation Recognition' and 'Mutual Cooperation' which are independent variables for solving collective civil complaints have proved to give positive influence on both the nuclear staff and the local residents about the complaint resolution outcome of the dependent variable. Second, the moderation variable 'Expected Benefit' on the influential relationship between the collective civil complaint resolution factor and the civil complaints resolution outcome proved to have a moderating effect only on the nuclear staff. On the other hand, moderation variables 'Time of SOC Business Implementation' and 'Time of Compensation' proved to have a moderating effect only for the local residents. Conclusion: According to the results, the staff have a positive opinion on the benefits of the nuclear power plant construction, while residents feel strongly that they do not get any benefit from the construction despite of tremendous investment and expected benefit in local area. As this results, policy implementation which is superable different understanding is required.

A Study on the Cognition of University Students about Insurance Industry (보험에 대한 대학생들의 인식수준에 관한 연구)

  • Jeong, Jung-Young;Kang, Jung-Chul
    • The Korean Journal of Applied Statistics
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    • v.22 no.1
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    • pp.163-170
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    • 2009
  • The purpose of this article is to measure the level of insurance industry's social cognition based on the university students' survey questionnaire. For this, this study analyzes the cognition of students on the level of social reliability, the causes of low reliability, and the measures of enhancing the reliability level about insurance industry. For the analysis of survey questionnaire, partially ranked data analysis was employed. The results show that most students recognize that the reliability of insurance industry is lower than that of other financial industry such as banks and securities firms. The main reason for this low reliability is the lack of sales forces' specialty, the complexity of insurance products and contracts, and negative media release about insurance industry. To enhance the social reliability level of insurance, establishment of the future insurance image is essential, and that can be achieved through strengthening the insurance education and public relations and simplifying insurance products and contracts.

Conceptual Design of Self-Weighing Support Structure for Offshore Wind Turbines and Self-Floating Field Test (자중조절형 해상풍력 지지구조 개념설계 및 부유이송 현장시험)

  • Kim, Seoktae;Kim, Donghyun;Kang, Keumseok;Jung, Minuk
    • KEPCO Journal on Electric Power and Energy
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    • v.2 no.4
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    • pp.631-638
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    • 2016
  • Offshore wind power can be an alternative for onshore wind power which suffers from not only civil complaints regarding to landscape damage and noise but also wind power siting due to lack of onshore site candidates. Compared to onshore wind power, offshore wind power is free from these problems considering that generally the sites are far enough from the coast. And more electricity is generated in offshore wind turbines due to abundant offshore wind resources. However high installation costs of offshore turbines could deteriorate the economical efficiency. The main cause of the high installation costs comes from a long-term lease of the heavy marine equipment and the consequential high rental cost. In this paper, the conceptual design of the support structure for offshore wind turbines will be suggested for the installation of them with less heavy marine equipment.

Improvement of a Potential Integrity on Korean Police (우리나라 경찰의 잠재청렴도 향상방안)

  • Cho, Ho-Dae
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.268-275
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    • 2009
  • Today, in order to cope with the changing security environments and the citizen demand actively and efficiently, the Korean police is attempting a great change inside and outside such as the practical application of decentralized police system. Police's corruption is serious in various statistical data that present from lower part that is show. compares to continuous upright improvement effort and evaluation of the inside of the police system. the citizens recognition against it is evaluated lowly. The difference of recognition on police potential integrity between members of the police organization, the citizen and the external agency points the insufficiency of police improvement, deficiency of effective system and policy, organization culture as causes.

The effect of customer incivility on emotional exhaustion through negative affectivity (고객 무례행동의 부정적 정서를 통한 감정소지에 미치는 영향)

  • Han, Su Jin;Choe, Min Seok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.1
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    • pp.486-496
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    • 2018
  • Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

The improvement of a potential integrity on Korean Police (우리나라 경찰의 잠재청렴도 향상방안)

  • Cho, ho-dae;Han, sang-am
    • Proceedings of the Korea Contents Association Conference
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    • 2007.11a
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    • pp.315-318
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    • 2007
  • Today, in order to cope with the changing security enviornments and the citizen demand actively and efficiently, the Korean police is attemting a great change inside and outside such as the practical application of decentralized police system and investigation structure regulation. Compares to continuous upright improvement effoer and evaluation of the inside of the police system, the citizens recognition against it is evaluated lowly. The difference of recognition on police potential integrity between members of the police organization, the citizen and the external agency points the insufficiency of police improvement, deficiency of effetive system and policy, organization culture as causes.

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