• Water for future
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• v.54 no.2
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• pp.46-51
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• 2021

2021년도부터 제3차 비점오염원관리종합대책이 시행되고, 정부 부처 물환경관리 대책도 유역관리중심 강우유출수관리 중심을 전환되고 있다. 이러한 비점오염관리에 대한 정책 변화 발 맞추어 원주지방환경청에서는 지역거점형 「비점오염관리 연구·지원센터」를 설립하고, 강원지역 한강 상류 수계에 분포하고 있는 고랭지밭에서 배출되는 흙탕물 발생 저감을 위한 다양한 발생원 관리 비점오염 저감사업을 추진하고 있다. 그 외에도 강원도 지자체 및 이해관계기관에서는 흙탕물 저감 교육 및 거버넌스 활성화 프로그램 개발 및 운영에 힘쓰고 있다. 이러한 강원지역 비점오염저감을 위한 다양한 노력을 통해 향후 유역단위 흙탕물 저감 방안 마련과 상하류간 이해 증진, 민원 해결, 그리고 비용·경제적 실효성 있는 문제 해결을 기대해 본다.

• 공원문화
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• s.41
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• pp.23-27
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• 1988

1967년 우리나라에 국립공원제도가 도입실시된 이래 20년동안 전국의 국립공원은 주무부처인 건설장관으로부터 각시.도지사가 관리권을 위임받아 해당 시장.군수에 의해 실질적으로 관리돼 왔었다. 1970.9.9 설악산, 1980.8.8. 내장산 그밖의 자연공원에 케이블카가 시설된것도 잘아는 일, 또한 탐방객이 많은 공원일수록, 심지어 대가람의 코밑에까지 집단시설등 용도지구가 설계되고 용돼 왔다. 내장산의 내장사 지구의 경우는 12년전 관리소에서 2.7km 떨어진 아래로 집단시설지역을 변경, 강제이주시킨후 그자리에 "케블카" 를 시설했고, 철거된 잔디녹지가 음성적인 상가로 둔갑되어가도 관리소로선 잡상근절책을 세우지 못한채 작년 8월 국립공원관리공단에 인도됐다. 이와 같이 대부분의 공단관리소들은 지자단분가 물려준 어려운 숙제를 넘겨받아 큰시련을 겪고 있다. 그당시는 심묵또는 양해가 됐던 똑 같은 문제도 공단이 관리를 맡은이후 부터는 몹시 따갑게 비판해 오고 있다. 사사건건제동을 걸고 있는듯 하기고 하고 어차피 해결해야할 문제들도 많아 노출된 것부터 하나하나 단편적일지라도 파고들어 소리의 진의를 듣고 냉정한 대비책을 세워야 한다고 본다.

• Journal of the Korean Society for Railway
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• v.15 no.3
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• pp.300-305
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• 2012

The saving of time, which is defined as the demand from passengers and the supply from the urban railway, must be balanced. The selected factors influencing on the balance are the traffic, customer contact facilities, the number of failures, customer complaints(VOC), passenger moving time and transfer stations. Also, the overall ratio of SMRT's 4 lines is generated by differentiating the rate of each attribute in each factor. This is not only to differentiate the stations with peculiar factors but also to standardize criteria of the personalized services. Furthermore, as part of standardization, standard drawings of facility management are prepared for the improvement on the management of human resource and material. The drawings include passenger moving lines, location of safety incidents and also indicate the rating of the factors in each station and overall evaluation rating. In conclusion, this thesis aims to improve customer satisfaction constantly by reducing passenger moving time, through the differentiated management of each station.

• Smart Media Journal
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• v.12 no.11
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• pp.27-35
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• 2023

Fourth Industrial Revolution and COVID-19 pandemic have boosted the use of Government 24 app for public service complaints in the era of non-face-to-face interactions. there has been a growing influx of complaints and improvement demands from users of public apps. Furthermore, systematic management of public apps is deemed necessary. The aim of this study is to analyze the grievances of Government 24 app users, understand the current dissatisfaction among citizens, and propose potential improvements. Data were collected from the Google Play Store from May 2, 2013, to June 30, 2023, comprising a total of 6,344 records. Among these, 1,199 records with a rating of 1 and at least one 'thumbs-up' were used for topic modeling analysis. The analysis revealed seven topics: 'Issues with certificate issuance,' 'Website functionality and UI problems,' 'User ID-related issues,' 'Update problems,' 'Government employee app management issues,' 'Budget wastage concerns ((It's not worth even a single star) or (It's a waste of taxpayers' money)),' and 'Password-related problems.' Furthermore, the overall trend of these topics showed an increase until 2021, a slight decrease in 2022, but a resurgence in 2023, underscoring the urgency of updates and management. We hope that the results of this study will contribute to the development and management of public apps that satisfy citizens in the future.

• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.35-52
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• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.

• Journal of the Korean Institute of Landscape Architecture
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• v.36 no.6
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• pp.126-133
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• 2009

This study aimed to propose the base data to promote the green belt(thereafter GB) regulations and management in Korea. The research took the methods of analysis of citizen's official petitions to the once, of interviews and questionnaire to the of officials of Seoul Metropolitan City who is under the job of managing the GB. The conclusions were as follows. The officials did understand function and necessity of GB well. They especially, put the importance of the purpose of GB on the prevention of the environment of the city and prevention of concentration of population, They recognized that they suffered from the overloaded job on the management of GB in quantity and quality. The seriousness of illegal action of the change of land use, piling-up of materials and productions on the forbidden land, using exclusively of warehouses for agriculture as for commerce and enlarging the area of warehouse with application of leased land for agriculture instead of the agricultural land in law were detected in the officials' cognition. The officials proposed some ideas to prevent above mentioned illegal actions including forcing a person who did illegal actions to punish money to restore environment etc..

• Korean Journal of Construction Engineering and Management
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• v.11 no.3
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• pp.55-63
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• 2010

Although the environmental conflicts regarding noise and vibration are continually increasing during construction, noise and vibration occurring in construction are only managed in construction phase. Noise and Vibration occurring in construction are considered to be insufficient, so we find that noise and vibration management in design phase has to be operated for reducing. The objective of this paper is to present noise and vibration management lists to consider in design phase for enhancing efficiency in noise and vibration management and to develop the appraisal sheets for designers to evaluate and the manuals to easily use management lists. To achieve this, we identify the noise and vibration management lists to consider in design phase through analyzing the previous literatures and confirm the 9 lists through conducting a research with experts in environmental area for verifying the propriety of lists. Also, this study applies to AHP technique to identify the priority and the weight evaluation among the lists. Through this study, we identify the most efficient lists, including from the low noise and low vibration methods, the noise and vibration reduction by blasting works, the installment and the arrangement of noise and vibration control equipments, for noise and vibration management in design phase. The achievement of this study will help to prevent the environmental disputes and conflicts in advance and will consider utilizing for the successful construction project.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2022.10a
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• pp.259-260
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• 2022

현대사회에서 인터넷 그리고 스마트폰을 비롯한 각종 모바일기기는 이제 국민 모두가 사용하는 필수품이 되었다. 통신은 의사전달 수단과 단순한 소통의 개념을 넘어서 교통, 문화, 산업 그리고 소셜미디어의 활용 등을 통해서 국민 개개인의 주요한 생활 일부분이 되었다. 또한 정부는 디지털정부 구현을 위해 각종 민원서류 및 정부 업무를 통신망을 통한 원격 서비스로 수행가능할 수 있도록 운영계획을 발표하였다. 이러한 계획이 실현되고 현재 우리가 이용하고 있는 모든 유무선 통신서비스가 안정적으로 구현되기 위해서는 통신망의 안전성 확보가 가장 중요한 핵심적 요소이다. 따라서, 본 연구는 통신 분야 국가핵심기반 영역을 관리하는 주요통신사업자의 통신망과 서비스의 안전성 확보를 위해 기능연속성계획(COOP)수립 방향을 도출하고자 한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6495-6503
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• 2013

This paper presents a study on the development of a web-based system for the road occupation permit information management. For the development of this system, the survey of information system related to a road occupation permit, an analysis of road occupation business process, the definition of the road occupation permit data, the development of the system, and the application of the system to the work-related to road occupation permit were conducted consecutively. In an analysis of the road occupation business process, the statutes, such as the road act were investigated, work examples of the road management agent were reviewed, and a survey targeting staff and citizens was carried out. The information classification code to represent the attributes of the data was developed to manage the information in each road occupation permit process, and the metadata was defined considering the hierarchy relationship of the information. The road occupation and access system was developed based on the information classification code and metadata to reflect the user requirements. The System was applied to the Regional Construction and Management Administration and Branch Office belonging to the Ministry of Land, Infrastructure and Transport Affairs. By replacing the business process based on paper documents to the business process based on the information system, it is expected that the service of the civil petition be upgraded and the business process of the road occupation permit be reformed.

• Journal of the Korea Institute of Building Construction
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• v.10 no.2
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• pp.81-88
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• 2010

Under the law of Management of Apartment Complexes, the Apartment Supplier should satisfy the demands of residents for the repair of defects found in Apartment Housing. But in the cost of defect repair, the expense of resident complaints is not included, and only the actual defect repair expense is counted. So in this study, the actual use state of defect deposits for 3 years after moving in is analyzed based on the actual use data of 39 apartment complexes. The study shows that more than 50% of defect repair deposits are spent to satisfy expenses arising from complaints by residents. This is not only caused by irrational demands of residents, but also by the adoption of a stopgap policy by Apartment Suppliers.