• Corrugated packaging logistics
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• v.6 no.30
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• pp.155-164
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• 1999

• Corrugated packaging logistics
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• v.7 no.31
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• pp.160-173
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• 2000

• Proceedings of the Korea Port Economic Association Conference
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• 2007.07a
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• pp.373-389
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• 2007

본 논문은 인천항과 청도항, 천진항, 대련항을 대상으로 항만별 서비스품질 구성요인들 각각이 고객만족에 미치는 영향정도가 어떻게 다른지와 항만별 서비스품질 차원 및 만족도에 대한 고객의 지각 수준을 비교하였다. 연구결과 항만서비스의 품질차원은 '내적품질', '외적환경품질', '상호작용품질'로 구분됨을 확인하였고, 이들 항만서비스 품질 3차원은 대련항의 '외적환경품질'을 제외하곤 모두 고객만족에 유의한 영향을 미치는 것으로 나타났다. 또한 항만간 서비스품질 차원에 대한 고객의 지각 수준을 그룹비교를 통해 살펴 본 결과 인천항은 '내적품질'에서 청도항, 천진항, 대련항에 비해 낮게 평가되었으며, '외적환경품질'의 경우도 청도항, 천진항에 비해 낮았지만, '상호작용품질'은 천진항과 대련항에 비해 높게 평가되었다. 그러나 항만에 대한 고객의 만족은 인천항이 청도항, 천진항, 대련항에 비해 부족한 것으로 나타났다.

• Journal of Korean Society for Quality Management
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• v.37 no.3
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• pp.102-122
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• 2009

In this study, we will conduct an empirical study to see how the 3PL firm's logistics service quality and relationship orientation affects the supply chain performance. To examine the research model and hypotheses, we have used an empirical method based on the field survey in which most of measurements used and verified in previous studies are selected as measurements. The results of our empirical study can be summarized as follows: First, it can be shown that higher level of logistics service quality not only affects satisfaction and relationship orientation positively, but also improves supply chain performance. Second, it can be also shown that satisfaction for logistics service quality affects relationship orientation between shipper and 3PL firm positively. Finally, it can be shown that relationship orientation affects supply chain performance positively. This paper presents much implications both theoretical and practical side.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.05a
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• pp.287-290
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• 2014

The Large-scale Agricultural & Livestock Products consists largely of distribution at The nation's of school and military foods. but false information on the Agricultural & Livestock Products in a safe food supply has become a social issue. The food suppliers deliver food resource in a school-large food establishments such as Change to domestic high-quality Livestock products from low-quality foreign Livestock products, Change to eco-friendly agricultural produce from normal agricultural produce, Change to fresh vegetables from contaminated vegetables. In this paper, e-Discovery system applies to the methods and security of incorrect logistics information and evidential data about illegal products of agriculture & livestock, it is necessary as studies about compensation and liability.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1989.10a
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• pp.151-153
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• 1989

이 글에서는 다음의 내용을 다루었다. 1. 목표 : 가. 수송비용 절감, 나. 대 고객 서비스(품질, 납기, cost)수준 향상 2. 목적 : 가. 종합물류 cost및 대고객 서비스 수준을 평가기준으로 한 종합물류 simulation모델의 개발과 운영, 나. 신규투자의 타당성검토를 위한 의사결정지원 모델의 개발과 운영, 다. 모든 관련 시스템 정보의 획득과 이용을 위한 정보망 유지 3. 기능구성 : (1) 자료관리, (2) 종합물류 최적화 모델, 가. 소비지 물량 배정 최적화 모델, 나. 생산 및 재고계획수립 모델, 다. 제품 수급계획수립 모델, (3) Presentation, 가. 통계분석 및 그래프 작성, 나. 보고서 작성, (4)외부시스템과의 interface 4. 특성 : Three OR/MS model approach

• Proceedings of the KAIS Fall Conference
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• 2000.10a
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• pp.128-133
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• 2000

본 논문은 현재 발전하고 있는 전자상거래의 겉모습만을 보고 있는 사람들에게 그 내부의 모습을 보여주는 한편, 물류수송의 문제점을 파악하여 그에 따른 물류비용의 증가를 막아보자는데 있다. 전자상거래의 힘은 신속정확한 배달과 품질보증이다. 이에 따라 시간이 걸리는 배달일 경우에는 소비자의 기다림을 달래주는 위치 추적 정보 서비스가 필요하다 종합물류 관리시스템의 하나인 CVO의 기술을 분석하고 화물위치 추적 시스템에 대하여 연구하였다. 특히 현재 우리나라의 쇼핑몰이나 기업의 상황을 분석하고, 전자 상거래의 배달, 운송에 관한 연구와 고찰로써 전자강거래 시대에 있어서 모든 기업들의 발전방안을 연구하였다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.05a
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• pp.853-854
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• 2012

Recent logistics environment is changing rapidly. A wide variety of customer requirements, IT skills development and the globalization of enterprise management is a major factor. In particular, Logistics cost savings is an important factor in ensuring the competitiveness of enterprises. As a result, companies gain competitive advantage for logistics distributed within the organization to manage resources efficiently integrate ERP enterprise resource management program, a new tool for companies to be competitive, attention was given. In this paper, work orders, purchasing, production management and quality management to provide a systematic and efficient logistics of ERP implementation strategy is proposed.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2022.06a
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• pp.371-372
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• 2022

Korean customers purcahse some products directoly from overseas for saving the money. However, in refunding or exchanging the products from overseas, customers may complain due to different regulations and language barriers. Mutual purchasing relationships is a prerequisite for establishing trust with customers and online retailers need various activities to gain the trust of consumers. This research has a purpose of investigating the relationship between trust and satisfaction according to the quality of reverse logistics service.

• Journal of Korea Society of Industrial Information Systems
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• v.21 no.6
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• pp.109-123
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• 2016

This study investigates the importance of government's support for logistics security assurance through certification programs. First, the study analyzed priorities among the requirements of logistics firms through Analytic Hierarchy Process(AHP) and Quality Function Deployment(QFD) approaches. For this process we invited 21 logistics experts to assess the relationships between logistic firms' requirements and government policies regarding logistics security using the house of quality, a set of matrices of QFD. The results of this phase of the study revealed the priorities of logistics firms' goals regarding the diffusion of the government security certification program as follows: integrated logistics security systems(40.3%), strengthening government support systems(32.4%), and operational effectiveness of logistics security certification(27.2%). Second, a relative weights applied QFD method based on AHP was applied to determined the expected outcome of the logistics security certification program. The results indicated as follows: productivity improvement(28.4%), improved level of service(26.7%), logistics cost reduction(21.6%), advanced information systems(19.7%), and improved environmental protection(3.6%). The results of this study provide new insights concerning logistics firms' requirements for supply chain security and the importance of government's support policies through logistics security certification programs.