• Title/Summary/Keyword: 만족도분석

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Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty (과학기술 정보서비스품질에 대한 만족도와 중요도 인식이 이용자 충성도에 미치는 영향)

  • Lee, Seon-Hee;Kim, Wan-Jong
    • Journal of Korean Library and Information Science Society
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    • v.47 no.3
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    • pp.365-382
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    • 2016
  • In this paper, impact of science and technology information service quality satisfaction and perceived importance on the user loyalty was studied to find the way of improvement of information service quality. To analyze the impact among service quality variables, the research questions and hypothesis are set and statistical analysis on 641 survey answers was conducted. The correlation between satisfaction and perceived importance regarding each service quality item was high. Relationship between satisfaction of every item of the service quality and overall satisfaction was verified by multiple regression analysis. As a result, the five out of seven independent variables are statistically significant influence to the dependent variable. Relationship between the perceived importance and loyalty for each item was verified by multiple regression analysis was confirmed that the four out of seven independent variables are statistically significant influence to the dependent variable. The overall satisfaction is having an effect on loyalty verified through simple regression analysis.

Study on Clinical Practice Satisfaction by Students in Department of Radiologic Science (방사선(학)과 학생들의 임상실습만족도에 관한 연구)

  • Ko, Seong-Jin;Kang, Se-Sik;Kim, Chang-Soo;Choi, Seok-Yoon;Kim, Jung-Hoon
    • Journal of radiological science and technology
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    • v.34 no.4
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    • pp.287-296
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    • 2011
  • Students enrolled in Department of Radiologic Science were surveyed on satisfaction of clinical practice. Purpose of the survey was to cultivate field-oriented talents capable of changing medical environment. Total 302 students in three-year and four-year school system were surveyed withSPSS/PC+ Win 13 version. Firstly, frequency analysis was used for distribution of general characteristics and clinical practice characteristics. Secondly, one-way analysis of variance was used to identify difference in the level of satisfaction based on variables. Thirdly, simple product-moment co-relation was used to analyze relations between variables. Among other variables, which include support to clinical practice class, instructors' expertise, practice subjects, practice environment, practice time, evaluation after practice and overall practice, students were most satisfied with overall practice, which was followed by practice subjects and time. This indicates high co-relation between factors affecting satisfaction of clinical practice education.

An Analysis of customer satisfaction for shopping mall using multi LS-SVM : Focused on the Perception of Chinese Students in Korea (다중 LS-SVM을 이용한 중국유학생들의 쇼핑몰 고객만족도 분석)

  • Pi, Su-Young;Park, Hye-Jung;Kwon, Young-Jik
    • Journal of the Korea Society of Computer and Information
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    • v.18 no.6
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    • pp.81-89
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    • 2013
  • Currently Internet shopping (or shopping online) is becoming the common consumption channel for Chinese, and it is more likely to continue to grow. Although E-tailers (or the Internet shopping mall) in China is rapidly growing, there are not very many shopping malls that can meet customer satisfaction. E-tailers in Korea analyze the quality evaluation and customer satisfaction of shopping malls. If the Internet shopping that is suitable for Chinese students studying in Korea is built, it is expected to strengthen international competitive power. In this paper, the comparative analysis of Customer satisfaction for Internet shopping between Chinese students studying in Korea and Korean university students is provided. Furthermore, we analyze the customer satisfaction model of Chinese students studying in Korea by using the multi lease square support vector machine that obtains the global optimal solution. Analysis of customer satisfaction of Chinese students studying in Korea are not only used for E-tailers in Korea, but it can strengthen international competitive power.

Importance Performance Analysis of personal assistants education for the disabled : Focused on management in Pyeongtaek, H university (장애인 활동보조인 교육의 IPA 분석 : 평택 H대학 운영사례를 중심으로)

  • Jeong, Soyoung
    • Korean Journal of Social Welfare Studies
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    • v.47 no.4
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    • pp.71-92
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    • 2016
  • The purpose of this study is to analyze importance and satisfaction of management and curriculum of personal assistants education. This study analyzed exploratory factor of importance and satisfaction questions in personal assistants education, correlation and a difference of importance and satisfaction according to factors, and investigates improvement plan through IPA analysis. The targets of this research are 231 personal assistants participating in personal assistants education managed in South Gyeonggi-do. As a result, it is shown that the sub-factors of personal assistants education mostly have a correlation, and two factors such as 'education management' and 'curriculum' are investigated. As a result of IPA analysis, it is drawn that 'education period' needs intensive improvement in education management, and 'practice class' and 'theory class' need intensive improvement in curriculum. This research is significant because the importance and satisfaction of personal assistants education are investigated and the improvement plan is provided.

Mediation Analysis of Sense of Community between Adolescent's Experience Activity and Life Satisfaction (청소년 체험활동 만족도가 삶의 만족감에 미치는 영향과 공동체의식의 매개효과)

  • Son, In-Bong;Kim, Tae-Hyeong
    • The Journal of the Korea Contents Association
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    • v.21 no.6
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    • pp.359-368
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    • 2021
  • The purpose of this study is to identify the effects of adolescents' experience activity satisfaction on their life satisfaction, and verify the mediating effects of sense of community between the two factors. For this, analysis has been conducted using Korean Children and Youth Panel Study (KCYPS, Ed. 6). Analysis were performed using the SPSS 24.0 program to verify the mediating effect, and the Sobel test was performed to analyze the statistical significance of the mediating effect. First, it was analyzed that the experience activity satisfaction had a statistically significant positive (+) effect on sense of community. Second, it was found that the adolescents' experience activity satisfaction had a significant positive (+) effect on the life satisfaction. Third, it was confirmed that snse of community had a positive (+) effect on life satisfaction, and at the same time, it was found that adolescents' experience activity satisfaction had a significant positive (+) effect on life satisfaction, so sense of community had a partial mediating effect.

Analysis of Instruction Satisfaction by Online Class Types - Focusing on the English Class in Elementary - (온라인 수업 운영 방법에 따른 수업만족도 분석 - 초등 영어과 과목을 중심으로 -)

  • Lee, Jaeho;Lee, Seunghoon
    • Journal of Creative Information Culture
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    • v.6 no.3
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    • pp.169-177
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    • 2020
  • In this study, the satisfaction level of the class between 'Content utilization and task performance class' and 'real-time interactive class' was compared and analyzed among the types of online classes conducted in elementary schools. The researchers conducted a study to compare and analyze the satisfaction level of classes in 'Content utilization and task performance class' and 'Real-time interactive class', and the research group selected 98 elementary school students in Hwaseong. As a result of the analysis, the satisfaction level of classes for "real-time interactive classes" was high. The satisfaction level of students' characteristics was analyzed, students who were not good at performing their task and those who were not good at concentrating on their classes were more satisfied with 'content utilization and task performance classes.'

Change in Life Satisfaction of Korean Elderly: Comparisons of 1994, 2004, 2008 National Survey Results on the Elderly Life Conditions and Welfare Need (노인 삶의 만족도 변화: 전국노인생활실태 및 복지욕구조사 3개년도(1994, 2004, 2008년) 결과비교)

  • Chung, Soondool;Lee, Sun-Hee
    • 한국노년학
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    • v.31 no.4
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    • pp.1229-1246
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    • 2011
  • The objectives of this study were to analyze change in life satisfaction of Korean elderly, to find determinants of it in an aging society, and to suggest ways of improving their life satisfaction. Data used in this study were from 1994, 2004, 2008 national survey results on the elderly life conditions and welfare need conducted by the Korea Institute for Health Social Affairs and Keimyung University, which were collected from 1,371, 3,278, 3,009 elderly people aged 65 and over who answered regarding their life satisfaction each year. Data were analyzed by multiple regression method. The results of analysis showed that the general life satisfaction of Koreans elderly is higher than average and is decreasing year after year. Determinants of life satisfaction for Korean elderly can be divided in two factors: common factors(i.e. subjective economic and health conditions) and flexible factors(i.e. marital status, employment status, perceptions of aging). Implications for designing services and service systems for elderly families were discussed.

An Influence on Dental Care Satisfaction in College Women of Some Areas (일부지역 여대생의 치과의료 서비스 만족도에 미치는 영향)

  • Lee, Jae-Ra;Han, Ok-Sung;Kim, Seo-Yeon
    • Journal of dental hygiene science
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    • v.15 no.3
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    • pp.301-307
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    • 2015
  • The purpose of this study was to examine factors related to the satisfaction of dental service in college women. This survey was conducted between March 14, 2014 and April 21, 2014 to investigate the influence on dental care satisfaction in college women. Data were obtained from 412 college women of some areas. At the conclusion of this investigation, as for the correlation analysis between variables affecting college women satisfaction, every variables showed significantly positive relation, and the relation between satisfaction of dental hygienist and satisfaction of hospital environment had the strongest positive relation (p<0.01). To increase the satisfaction in dental clinic, it is necessary to provide the continuing education programs for dental service to dental clinic worker.

A Study on the Effect of Small and Medium Enterprise Workers' Welfare Environment on Job Satisfaction (중소기업 근로자의 복지환경이 직무 만족도에 미치는 영향)

  • Kwak, No-Hag;Kim, Moon-Jun
    • Industry Promotion Research
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    • v.1 no.1
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    • pp.19-25
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    • 2016
  • This study is to determine the status of satisfaction and well-being and work environment aimed at SME workers, deficiencies is to improve the overall satisfaction improvement. As a result of the confidence analysis to verify the reliability of the measurement tool, all of the factors is somewhat higher reliability coefficient was found to less than 0.6. Job factors, relationship factors, compensating factors are subjected to multiple regression analysis as job satisfaction and welfare duties factors to determine the impact on satisfaction, relationship factors, the compensation factor as an independent variable and dependent of each job satisfaction and welfare satisfaction variable result of three factors, job factors and compensation factors, two factors had significant influence on job satisfaction. When the job factor ${\beta}$ value(0.584), the compensation factor(0.369) showed a net impact on job satisfaction big. By improving the business environment and well-being through improved employee satisfaction, it came to a positive attitude to business is expected to have a positive impact on the satisfaction of external customers.

The Effect of Perceived Educational Services among the High School Students Majoring in Culinary Arts on School Satisfaction and Recommendation Intention (조리전공 고등학생들의 인지된 교육서비스가 학교만족도와 추천의도에 미치는 영향)

  • Song, Min-Kyung;Jung, Hee-Sun;Yoon, Hye-Hyun
    • Culinary science and hospitality research
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    • v.17 no.4
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    • pp.1-12
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    • 2011
  • The purpose of this study is to understand the influence of perceived educational services among the high school students majoring in culinary arts on school satisfaction and recommendation intention. A self-administrated questionnaire was completed by 282 subjects, and frequency, factor, reliability, regression analyses with SPSS 12.0 were conducted on the data. The main results were as follows. According to the multiple regression analysis, the educational services had some significant effects on school satisfaction, 'Specialized subjects service' and 'Facilities service' in the educational service factors had significant positive(+) influence on school satisfaction. The influence of the school satisfaction on the school recommendation intention showed that school recommendation intention increased when the students were satisfied with their school activities. Limitations and future research directions were also discussed.

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