• Journal of Internet Computing and Services
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• v.25 no.2
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• pp.79-92
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• 2024

ChatGPT, as a representative chatbot leveraging generative artificial intelligence technology, is used valuable not only in scientific and technological domains but also across diverse sectors such as society, economy, industry, and culture. This study conducts an explorative analysis of user sentiments and needs for ChatGPT by examining global social media discourse on Reddit. We collected 10,796 comments on Reddit from December 2022 to August 2023 and then employed keyword analysis, sentiment analysis, and need-mining-based topic modeling to derive insights. The analysis reveals several key findings. The most frequently mentioned term in ChatGPT-related comments is "time," indicative of users' emphasis on prompt responses, time efficiency, and enhanced productivity. Users express sentiments of trust and anticipation in ChatGPT, yet simultaneously articulate concerns and frustrations regarding its societal impact, including fears and anger. In addition, the topic modeling analysis identifies 14 topics, shedding light on potential user needs. Notably, users exhibit a keen interest in the educational applications of ChatGPT and its societal implications. Moreover, our investigation uncovers various user-driven topics related to ChatGPT, encompassing language models, jobs, information retrieval, healthcare applications, services, gaming, regulations, energy, and ethical concerns. In conclusion, this analysis provides insights into user perspectives, emphasizing the significance of understanding and addressing user needs. The identified application directions offer valuable guidance for enhancing existing products and services or planning the development of new service platforms.

• Annual Conference of KIPS
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• 2022.11a
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• pp.341-343
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• 2022

온실가스 배출 문제가 세계적인 현안으로 부각되면서 수소를 에너지원으로 사용하는 수소경제가 주목받고 있다. 수소연료전지는 수소경제의 구성요소 중 하나로, 수소를 활용해 열과 전기를 생산하며 에너지 변환 효율이 높이는데 장점이 있다. 본 연구는 세계적인 온라인 커뮤니티인 레딧(Reddit)에서 수집한 수소연료전지와 관련된 소셜 데이터를 텍스트마이닝과 감성분석 기법으로 분석하였다. 분석 결과 9,211건의 댓글을 LDA(Latent Dirichlet Allocation)을 이용해 4개의 토픽 그룹으로 분류할 수 있었다. 이 중 수소연료전지와 관련이 높은 그룹을 선정해 STM(Structural Topic Model) 분석으로 10개 토픽을 추출하였고, 기후 환경, 수소 산업, 수소 차와 관련 있는 토픽 3개를 발견할 수 있었다. 이 연구 결과를 통해 수소연료전지의 세계적으로 실제적인 내용을 빠르고 효과적으로 파악하여 수소연료전지에 대한 예측하고, 우리나라의 수소연료전지 관련 국가R&D의 정책적 방향을 제시하고자 한다.

• KIPS Transactions on Computer and Communication Systems
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• v.12 no.12
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• pp.347-356
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• 2023

In the recent war between Ukraine and Russia, low-orbit satellite communication played a major role, and Korea laid a foothold for low-orbit satellite communication services with the successful launch of Nuri in May 2023 and entered a full-scale civilian space age competition. In order to create an ecosystem for ICT digital transformation and data convergence in the field of low-orbit satellite communication, this paper conducts user sentiment analysis by importing posts from Reddit, one of the world's SNS, and extracts need-related sentences through need mining to identify user needs, performs topic modeling to classify topics, and prepares an action plan according to these topics. We hope that this study will be used as a policy resource for the development and innovation of new business models in the field of low-orbit satellite communication, bridging the digital information gap and solving social problems, contributing to sustainable digital transformation and enhancing soft power.

• The Journal of the Korea Contents Association
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• v.22 no.10
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• pp.11-21
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• 2022

All-solid-state batteries are one of the promising candidates for next-generation batteries and are drawing attention as a key component that will lead the future electric vehicle industry. This study analyzes 10,280 comments on Reddit, which is a global social media, in order to identify policy issues and public interest related to all-solid-state batteries from 2016 to 2021. Text mining such as frequency analysis, association rule analysis, and topic modeling, and sentiment analysis are applied to the collected global data to grasp global trends, compare them with the South Korean government's all-solid-state battery development strategy, and suggest policy directions for its national research and development. As a result, the overall sentiment toward all-solid-state battery issues was positive with 50.5% positive and 39.5% negative comments. In addition, as a result of analyzing detailed emotions, it was found that the public had trust and expectation for all-solid-state batteries. However, feelings of concern about unresolved problems coexisted. This study has an academic and practical contribution in that it presented a text mining analysis method for deriving key issues related to all-solid-state batteries, and a more comprehensive trend analysis by employing both a top-down approach based on government policy analysis and a bottom-up approach that analyzes public perception.