• 한국프랜차이즈경영연구
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• 제13권1호
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• pp.47-57
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• 2022

Purpose: Recently, it is common to see cases where an amount similar to the cost of a meal is spent on dessert, or an amount greater than the cost of a meal is spent on dessert. The generation MZ is showing a tendency of 'value consumption' by consuming values and beliefs in consideration of the recent impact on society and the environment. Therefore, this study aims to analyze the effect of dessert cafe quality and eco-friendly behavior on customer trust and loyalty targeting the generation MZ who have visited desert cafés. This study examined the mediating role of customer trust in the relationships between desert café quality, eco-friendly behavior and customer loyalty, and also the moderating effect of and eco-friendly behavior on customer trust and customer loyalty. Research design, data, and methodology: To achieve purposes of this study, 229 data were collected from respondents who visited desert café and analyzed using measurement model (reliability test and correlation analysis), Fornell-Larcker Criterion and Heterotrait-Monotrait Ratio (HTMT) assessment, and structural equation model (PLS-SEM) with SPSS 22.0 and SmartPLS 3.3.7. Results: The research results are as follows. First, desert cafes' quality positively influenced customer trust but did not customer loyalty. Second, desert cafes' eco-friendly behavior positively influenced customer trust and customer loyalty. Fourth, the interaction term of dessert cafe quality and eco-friendly behavior did not influence customer trust and customer loyalty. Conclusions: This study emphasized the necessity of service quality and eco-friendly behavior of dessert cafes by examining the relationship between the quality of dessert cafes and eco-friendly behaviors, customer trust and loyalty. It also found the importance of the role of trust in securing loyal customers. In order to secure and retain loyal customers, the owners of dessert cafes should make effortsto improve the quality of the cafes' products and services so that customers can feel a sense of trust, and actively publicize that they are practicing eco-friendly management. As a result of this study, it is intended to provide practical implications for the management of dessert cafes by understand ing the effects of product and service quality and eco-friendly behaviors of companies to bakery industry workers and start-ups.

• 한국조리학회지
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• 제23권5호
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• pp.140-150
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• 2017

The purpose of the study was to provide useful implications for management of dessert cafe by discovering selection attributes for product satisfaction and long-term orientation. Using SPSS 22.0 and AMOS 220 Version, the collected data from customers of dessert cafe in Seoul and metropolitan areas were analyzed for frequency analysis, exploratory factor analysis, confirmatory factor analysis, reliability analysis, and covariance structure analysis. As results of hypothesis verification, firstly, service standard and product diversity had a significant effect on product satisfaction of dessert cafe. Secondly, tastes and nutrients influenced positively long-term orientation of dessert cafe. Meanwhile, service standard, mood, and product diversity did not have a significant effect on long-term orientation. Thirdly, product satisfaction affected positively long-term orientation. The results of the study provided useful implications for management of dessert cafe.

• 한국조리학회지
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• 제24권3호
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• pp.71-82
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• 2018

The purpose of this study was to investigate relationship between eating out consumption propensity, dessert $caf{\acute{e}}$ satisfaction, psychological well-being, and quality of life. The objective of this study was reached by verifying a hypothesis through empirical analysis. Data collection was conducted from November 10, 2017 to December 10, 2015, and 250 copies of the questionnaires were distributed. Of these, 243 valid copies of the data were used for the analysis except for the questionnaires that did not meet the research purpose. The results of the analysis were as follows. First, only health pursuit type and quick & convenience pursuit type had a significant influence on satisfaction of dessert cafe. On the other hand, economic value pursuit type, eating out enjoyment pursuit type, and atmosphere pursuit type did not significantly affect dessert cafe satisfaction. Second, among the eating out consumption propensity, there were significant influences on psychological well-being in order of atmosphere pursuit type, eating out enjoyment pursuit type, economic value pursuit type. On the other hand, the health pursuit type and the quick & convenience pursuit type did not significantly affect psychological well-being. Third, satisfaction of dessert cafe had a significant effect on psychological well-being. Fourth, psychological well-being has a significant effect on the quality of life compared to dessert cafe satisfaction. The result of this study is supposed to be utilized as an instrumental data for establishing a strategy for differentiating dessert cafe to improve the quality of life through grasping the eating out consumption propensity to increase satisfaction and psychological well-being in dessert cafe.

• 한국조리학회지
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• 제24권1호
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• pp.82-95
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• 2018

The purpose of this study is to investigate the relationship between experiential value, customer loyalty and eating out tendency of dessert $caf{\acute{e}}$ in college students. This survey was conducted for college students who have used dessert $caf{\acute{e}}$ mainly in college areas where dessert cafes are concentrated in Seoul. The survey was conducted on August 17, 2017 to 28 August. A total of 250 copies of the questionnaires were distributed and 208 copies of valid data were used for the analysis. The results of the analysis are as follows. First, emotional experience value and service experience value were found to affect customer loyalty, and cognitive experience value did not affect customer loyalty. Second, the economic and health seeking type showed a positive(+) moderating effect between emotional experience value and customer loyalty, and negative(-) moderating effect between cognitive experiential value and customer loyalty. Next, atmosphere seeking type showed a moderating effect between service experience value and customer loyalty, and the eating out seeking type showed a moderating effect between emotional experience value and customer loyalty. Finally, convenience seeking type showed positive(+) moderating effect between cognitive experiential value and customer loyalty, and negative(-) moderating effect between service experience value and customer loyalty. Based on the results of this study, the dessert cafe operator can grasp the experience value of college students in order to secure college students who are using dessert cafe as loyal customers. In particular, the relationship between experience value and customer loyalty, it is expected to provide useful data for constructing a specific positioning strategy according to each segment market.

• 한국조리학회지
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• 제24권1호
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• pp.1-12
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• 2018

This study tried to understand what emotional consumption value of dessert cafe is and to examine the difference between satisfaction and subjective well - being concept. In addition, this study tried to test hypotheses through empirical analysis by establishing research hypotheses on how affective consumption value affects satisfaction and subjective well - being, and how satisfaction and subjective well - being influence loyalty. Data collection was conducted from September 10, to October 10, 2017, and 210 questionnaires were distributed. 200 valid data were used for the analysis except the questionnaires that did not meet the research purpose. The results of the analysis were as follows. First, only the hedonic consumption value of the dessert cafe had a significant effect on satisfaction, whereas the aesthetic consumption value and symbolic consumption value had no significant effect on satisfaction. Second, the hedonic consumption value and symbolic consumption value had a significant effect on subjective well - being. On the other hand, aesthetic consumption value did not had a significant effect on subjective well - being. Third, the satisfaction and subjective well-being of dessert cafe had a significant effect on loyalty. The result of this study is meaningful in establishing a strategy of differentiating dessert cafe to grasp the satisfaction of dessert cafe and emotional consumption value which increases subjective well-being and thereby maintain loyal customers.

• 한국조리학회지
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• 제23권5호
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• pp.48-57
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• 2017

This study aims to analyze the relationships among brand value, brand trust, and brand loyalty of dessert cafes and to verify the mediating effect of brand trust in the relationship between brand value and loyalty. This study targeted eight dessert cafes located in Seoul, and a survey with customers aged 20 or over was conducted over 11 days from April 10th to 21th, 2017. A total of 230 self-administered questionnaires were distributed, and 205 questionnaires (89.13%) were included for the data analysis after the exclusion of 25 incomplete and unreliable responses. Every data used for analysis went through frequency analysis, reliability test, exploratory factor analysis, simple regression analysis, multiple regression analysis, mediator effect analysis, and Sobel test using the SPSS 18.0 analysis program. The study results revealed that brand value had a significant positive relationship to brand trust, and brand trust had a significant positive relationship to brand loyalty. Also, brand value had a significant positive relationship to brand loyalty, and brand trust mediated the relationship between brand value and loyalty. Based on these findings, the discussion to enhance brand loyalty of dessert cafes were suggested.

• 한국조리학회지
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• 제23권7호
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• pp.31-41
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• 2017

The purpose of this study was to verify the relationship of eating-out consumption propensity and selection attributes by consumers have been used dessert cafe and to provide the useful data for efficient establishing marketing strategies to dessert cafe managers. This survey was conducted from 7th to 22th on April, 2017 and a total of 250 responses were distributed, of which 232 were used for analysis, after excluding responses containing missing data. The results from this study are as follows. First, it was found that eating out enjoyment pursuit type and health pursuit type had significant effects on menu and service factor of selection attributes for dessert cafe. Second, only eating out enjoyment pursuit type had significant effects on visual factor of selection attributes for dessert cafe. Third, only health pursuit type had significant effects on health menu factor of selection attributes for dessert cafe. Fourth, economic value pursuit type and atmosphere pursuit type had significant effects on price factor of selection attributes for dessert cafe. This study contributes to useful results for establishing efficient marketing strategies to dessert cafe marketers by examining selection attribution of dessert cafe as recognizing eating-out consumption propensity.

• 한국포장학회지
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• 제29권2호
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• pp.87-94
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• 2023

최근 베이커리 시장 규모가 커지면서 케이크나 디저트 등을 개별 포장하여 디저트 카페나 편의점 등과 같은 소매점에 유통 판매되고 있다. 그러나 베이커리 제품은 외부 환경 조건과 미생물에 취약하여 유통 및 저장에 어려움이 있다. 본 연구에서는 독일 베이커리 제품인 '바움쿠헨' 케이크에 치즈 크림이 삽입된 제품에 변형기체포장 처리를 통해 저장기간 동안 미생물 억제와 제품의 품질 유지 효과를 검토하고자 하였다. 일반 대기 조건을 대조구로 하고 100%, 70%, 30%, 0% 농도별로 이산화탄소를 치환한 포장을 처리구로 하여 30℃에 5일간 저장하면서 중량감소율, 경도, 색도, pH, 일반균과 곰팡이/효모의 총균수를 확인하였다. 중량감소율은 대조구에서 5일차에 1.70%로 가장 높은 감소율을 보여주었으며, 저장기간 동안 모든 처리구에서 2% 이내에 중량감소율을 보였다. 이는 제품 내부 수분함량이 감소하면서 발생한 것으로 보인다. 경도 변화 또한 대조구에서 5일차에 2.28 N으로 가장 높은 경도를 보여주었으며, 저장기간 동안 모든 실험구에서 증가하는 중량감소와 유사한 결과를 보여주었다. 이는 저장기간 동안 제품의 수분함량 감소와 전분 노화로 인해 전분 조직에 결정화가 이루어져 경도가 증가한 것으로 판단하였다. 색도 변화는 빵과 크림을 분류하여 확인하였으며, 빵 부분은 저장기간에 따라 b^* 값이 증가하여 황색으로 변하는 모습을 보였으나 육안으로는 큰 차이를 보이지 않았다. 크림 부분은 저장기간 동안 L^* 값은 감소, a^* 값은 증가하는 모습을 확인하였다. pH 변화는 저장기간 동안 감소하였으나 처리구 간의 뚜렷한 차이는 없었다. 대조구에서 일반균 총균수는 초기 2.09 log CFU/g에서 저장 5일차 6.94 log CFU/g로 증가하였고, 100% CO₂와 70% CO₂ 처리구에서 각각 6.20 log CFU/g, 6.02 log CFU/g로 낮은 총균수 농도를 보였다. 효모 및 곰팡이 총균수는 저장 2일차에 100% CO₂ 처리구에서 2.66 log CFU/g, 70% CO₂ 처리구는 2.64 log CFU/g, 30% CO₂ 처리구 2.86 log CFU/g으로 대조구와 0% CO₂ 처리구에 비해 낮은 총균수를 보여주었다. 그러나 3일차부터 처리구 모두 비슷한 값을 보여주어 일반균에 비해 곰팡이 성장 억제효과는 낮은 모습을 보여주었다. 또한 이산화탄소 처리 포장은 이산화탄소가 시료 내부로 용해되어 포장 부피가 감소하는 모습을 보였으며 이로 인해 제품의 형태가 무너지는 모습을 보여주었다. '바움쿠헨' 케이크에 이산화탄소 포장 처리 후 저장기간에 따른 품질변화를 평가한 결과 일반균의 성장 억제에 효과를 보여주었으나 다른 품질 변화에는 크게 영향을 미치지 않은 것을 보여주었다. 이러한 연구 결과는 크림을 포함하는 베이커리 제품에서는 복합적인 영향으로 인해 선행연구와 다른 결과를 보여준 것으로 판단되며, 이러한 크림을 포함하는 베이커리 제품에 대한 연구가 아직 미비하여 계속적인 연구가 필요할 것으로 판단된다. 또한 이사화탄소 처리는 포장재의 부피가 감소하는 문제가 있어 이를 보완하기 위해 부피 감소를 방지할 수 있는 이산화탄소 농도 조절 또는 포장 지지대 적용이 필요할 것으로 판단된다.