• Journal of the Korean Society for Library and Information Science
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• v.58 no.2
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• pp.289-316
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• 2024

This study aimed to develop and validate a research model to investigate how the service quality of public libraries, where a 3-dimensional service quality model was applied, impacts user satisfaction and loyalty. We collected 353 valid responses through a survey targeting public library users across 21 locations, considering various regional and library-specific characteristics. Our analysis revealed that physical environment quality (PQ), interaction quality (IQ), and outcome quality (OQ) of service quality influence user satisfaction (US). Additionally, outcome quality (OQ) of service quality impacts user loyalty (UL), and user satisfaction (US) affects user loyalty (UL). We also found that quality improvement is a leading factor for user satisfaction, user satisfaction is the primary factor of user loyalty, and the perception of service quality directly and indirectly affects user satisfaction and loyalty. We concluded that continuous research should be actively conducted to respond to the evolving needs of public library users.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.425-447
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• 2022

The purpose of this study is to introduce the Theory of Information Worlds which analyzes information behaviors in the social perspective. This study analyzed dissertations using the theory to provide the understanding of the theory and suggest theoretical implications. The theory was developed by Burnett and Jeager in 2008, and since then it was applied in 14 dissertations. Key concepts of the theory include social norms, social types, information value, information behavior, and boundaries. These concepts are intervened in the process of creation and control of behavior through interaction each other. Qualitative research was adopted in more research rather than quantitative research; especially interview and content analysis were applied. It is expected that the spectrum of information behavior research in Korea is broaden and deeper through this study.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.89-103
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• 2010

Study on users which was done centering information approach, acquisition and interoperability between users and information systems need to be studied in the perspective of information behavior including information acquisition and sharing behavior in the changing information environment. In order to analyze users' information acquisition and sharing behavior's demands, motives and processes in libraries and internet environments, integrated approach of both qualitative and quantitative study were tried by applying Wilson's information behavior concept. Plans for the improvement of information services were suggested on the basis of integrative analysis.

• Journal of the Korean Society for information Management
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• v.17 no.3
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• pp.71-91
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• 2000

The purpose of this study is to analyze user needs of university libraries for design of user-centered information retrieval system. To do this, 6 kinds of basic system design factors necessary for user-centered information retrieval system design of the university libraries are used. The user needs which should be considered for system design are examined and analyzed through the questionnaires made by user-centered approach according to the design factors.

• Journal of Korean Library and Information Science Society
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• v.43 no.3
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• pp.313-332
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• 2012

This study looked at various definitions of reading and examined multiple aspects of reading from the perspective of related disciplines. The study also attempted to isolate specific factors of reading-author, reader, text, and context-and investigated the nature of each factor. The study focused on the communicational aspect of reading, especially on the interaction between the reader and the context.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.193-209
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• 2010

It is library service innovation that leading change as cultural leader in advance of original technology of knowledge information, sharing and forming a new system, creating a new knowledge in feedback relationship, and constructing a specified unique library in active interaction. The purpose of this study is to provide public library a new vision based on pubic library 2.0 service model through library service innovation in digital knowledge information age. This study aims to improvement community knowledge information system of conceptual design based on public library 2.0. It is summarized as follows: First, library 2.0 service model is proposed with library 2.0 definition, principle and essential factor through literal and e-journal search. Second, application case is searched centering around library 2.0 cooperating technology of blogs, wiki, instant messaging, podcast, social networking, flickr. Third, public library new vision is proposed by definition and principle of public library 2.0. This study is conceptual design for next generation public library and is needed follow research for system implementation and test.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.81-92
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• 2009

I studied in this paper on the comparative study between the constructivism and the structuralism as the educational methods. On the constructivism in educational methods they say that knowledge is constructed subjectively by person individually(cognitive constructivism) or by persons reciprocally in the society(social constructivism). On the structuralism in educational methods they say that knowledge(structure) is in the closed-end text objectively and person pursue and identify this objective knowledge in the closed-end text. But on the post-structuralism(neostructuralism) they say that the text is not closed-ended but open-ended. So constructivism is consistent with post-structuralism. Education include application of knowledge and awareness of knowledge on my opinion. Education on application of knowledge is more important in this knowledge based society. Constructivism connote the application of knowledge in the education. School library media center and media specialist(teather-librarian) are essential elements of this application of knowledge in the education.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.35-59
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• 2013

The aim of this study is to investigate the role of information service failure severity within existing framework of service recovery justice research and analyse the effects of the attribution of service recoveries on recovered user satisfaction and revisit. For empirical analysis, A total of 452 valid questionnaires were used to analyse the data gathered from university students who experienced the information service failures of university library. Some findings of the research are as follows: First, service failure severity has negative effect on service recovery justice. Second, procedural and interactional recovery justice has positive effect on recovered user satisfaction. Third, service recovery justice has significant influence on procedural and interactional justice. Finally, recovered user satisfaction has positive effect on user revisit and mouth of word.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.4
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• pp.289-315
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• 2015

The Fixed book price policy, a portion of publication and printing promotion act applied from February 2003 in the South Korea, is a system of fixed book prices that administered by a government body. The publishing industries had been attempted to lower the discount rate and to extend the application scope. The amendment for the attempts was passed in April 2014, and implemented from November 2014. From the library point of view, this amendment caused a reduction of buying library materials. For this reason, the agenda about expansion of material budget in libraries has been recognized as the alternative. The purpose of this study is to analyze the stance and role of libraries as actors in the policy process. Based on this, this study also attempt to identify usefulness and improvement point of Policy Network Model. For this purpose, this study identifies actor's internal characteristics as an improvement point that previous studies did not identified.

• Journal of Korean Society of Archives and Records Management
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• v.22 no.1
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• pp.61-82
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• 2022

This study aims to investigate the factors influencing the learning satisfaction of records management cyber education that is opened and operated by the National Archives of Korea, as well as to improve the quality of cyber education program. Cyber education consisted of an introductory course, an intensive course, and a liberal arts course. As the major factors for learning satisfaction, "validity of content structure, interaction between professors and learners, learning motivation, active learning attitude, ease of use environment, and level of organizational support" were set. An online survey was conducted on the learning satisfaction according to the curriculum of each course. The survey was conducted to 107 institutions with specialized records management personnel, and additional in-depth interviews were also conducted. The survey analysis consisted of factor analysis, independent sample T-test, analysis of variance (ANOVA), correlation analysis, and multiple regression analysis. As a result of the study, the factors influencing learning satisfaction were found in the order of interaction between professors and learners, learning motivation, and validity of content structure.