• Title/Summary/Keyword: 도서관 만족도

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Information Technology and Social Science Information Services (정보기술과 사회과학 정보봉사)

  • Jeong Dong-Youl
    • Journal of the Korean Society for Library and Information Science
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    • v.25
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    • pp.295-324
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    • 1993
  • 최근 정보기술의 급속한 발달 따라 사회 전반적인 체제의 정보화 현상으로 개인이나 조직의 활동이 정보와 밀접한 관련성을 가지게 됨으로써 이용자의 정보 수요에 적합한 정보원을 제공하는 매개자의 기능을 수행하고 있는 정보전문가의 역할이 한층 더 부각되고 있다. 이러한 영향이 도서관이나 정보센터의 모든 활동에 파급됨에 따라 정보를 수집, 가공, 분석. 저장 및 전달을 담당하고 있는 정보 전문가는 종래의 문헌중심봉사(book-based service)에서 정보중심봉사(information-based service) 형태로 역할 변환이 요구되고 있다. 특히 주제전문 봉사를 담당하고 있는 사서나 정보전문가는 이러한 정보기술의 파급효과를 더욱 실감하고 있는 실정이다. 이러한 상황에서 본 연구는 첫째, 정보기술의 발달이 사회과학 분야의 정보봉사에 미치는 영향과 효과를 살펴보고. 둘째로 사회과학 분야 정보제공을 위한 정보시스템의 특성 분석과 정보기술을 매체로 이용하고 있는 정보전문가의 정보기술에 대한 인식을 실증적으로 분석하고 있으며, 마지막으로 정보사회에서 다양한 정보제공을 담당할 사회과학 정보전문가의 새로운 역할 모델을 제시하고 있다. 사회과학 분야의 정보제공을 효율적으로 수행하기 위한 정보시스템의 구축은 학제적 성을 지니고 있는 사회과학 전반에 대한 이해와 특성을 파악함으로써 가능하다. 사회과학의 연구대상은 인간 상호작용에 관한 지식의 전반적인 분야를 포괄하고 있어 많은 주제분야가 서로 중복되거나 상호 호환적인 성격을 지니고 있기에. 사회과학 정보시스템이 이용자의 정보요구에 만족을 주기 위해서는 이용자의 유형, 정보요구의 형태 및 그 해결방안에 일차적 관심을 가져야한다. 사회과학 분야의 정보유통 체제를 살펴보면, 대부분 통계자료나 단편적인 데이타로 시작되는 원자료가 사회과학자나 연구자에 의해 "지적 변환(intellectual transformation)" 과정을 거쳐 논문이나 저서 등과 같은 정형화된 문헌의 형태로 나타나게 된다. 정형화된 문헌이 다른 이용자의 요구에 효율적으로 이용되기 위하여 다시 "서지적 변형(bibliographic transformation)" 과정이 수반됨으로써 도서관이나 정보센터의 정보시스템에서 문헌검색이 가능하게 된다. 정보기술의 발달과 보급 이전에는 서지적 변형 단계에서 대부분 정보제공시스템의 역할이 종결되었으나, 최근 정보기술의 활용으로 서지적 변형 후 각종 정보자료의 색인과 초록 및 네트웍 화를 통한 자동화 과정이 이루어짐으로써 이용자의 정보요구에 최대의 만족을 제공할 수 있는 정보자료의 체계적인 분석과 효율적인 통제로 포괄적인 정보관리 차원으로 이전되고 있음을 알 수 있다. 사회과학 분야를 담당하고 있는 사서를 대상으로 실시한 설문조사에서 새로운 정보기술의 활용에 따른 정보전문가의 인지적 혹은 업무 적 변화가 매우 긍정적인 방향으로 뚜렷이 나타나고 있음을 알 수 있다. 정보기술을 이용하고 있는 대부분의 사서들은 정보기술이 그들의 정보봉사 업무를 쉽게, 빠르게. 그리고 정확하게 처리하고 있으며, 새로운 정보기술 습득에 호의적인 반응을 보이고 있다. 아울러 정보기술의 이용에 따른 추가적인 책임이나 의무가 수반되고 있는 것으로 나타나고 있으며, 정보기술이 정보전문가의 역할을 완전히 대체할 정도로 위협을 느끼고 있지는 않는 것으로 조사되고 있다. 종합적인 반응은 대부분의 사서들이 정보 봉사 업무에 정보기술의 활용을 매우 바람직한 것으로 보고 있으며. 이용자 요구를 극대화하기 위한 정보관리에 필수불가결 한 도구로 인식하고 있다. 과거의 유능한 사서나 정보전문가는 자관의 정보원에 대한 철저한 이해로 이용자의 요구에 봉사하는 것으로 간주되었으나, 현재 그리고 미래의 유능한 정보전문가는 자관은 물론 국가적 혹은 세계적인 정보원에 접근할 수 있는 정보원 관리 능력은 물론 정보기술의 활용과 이용자에 대한 교육적 능력을 동시에 지녀야 할 것으로 여겨진다. 이러한 관점에서 사회과학 분야의 정보제공을 담당하고 있는 정보전문가의 새로운 역할을 크게 이용자 보조 역할, 주제전문가 역할. 시스템 전문가 역할, 그리고 정보원 관리자 역할로 구분할 수 있다.

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A Study on Motivations and Determinants of College Students' On-line Bookstore Utilization (대학생의 인터넷 서점 이용동기 및 결정요인에 관한 연구)

  • Jung Huyn-Wook;Kang Hyu-Young
    • Journal of Korean Library and Information Science Society
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    • v.37 no.3
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    • pp.59-73
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    • 2006
  • The purpose of this paper was to empirically examine college students' on-line bookstore utilization status. The focus of this study was placed on three major issues. First. what are the college students' motivations in using on -line' bookstore. Second. what are the major determinants of college students' on -line bookstore utilization. Third. how book genres are related to students' on -line bookstore utilization behavior. Data were collected from 215 college students during October 10, 2005 to October 17, 2005. The analyses showed following results: First, the college students' on -line bookstore utilization motivations were grouped into three areas-convenience motivation, interaction motivation, and information collecting motivation. Second. college students who were oriented toward convenience motivation, who were more interested in on-line bookstores, and who were more satisfied with on-line services, made more frequent visits to on-line bookstore sites. Third, college students who allocated less time to book readings showed a tendency of buying books through on-line bookstores. Finally, college students who were more interested in on -line bookstores showed more satisfaction and bought such various books as literature, hobby or practical books, foreign novels, and general readings. This finding suggests that in order to activate on-line bookstore business. book industries, especially the publishers and/or distributors, have to develop new ideas which can make an appeal to college students who are believed to be critical book readers.

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A Research on the Implementation and Estimation of an Integrated System for Information Management in the Field of Nuclear Science and Engineering (원자력분야 학술정보 통합정보관리시스템 구현에 관한 연구)

  • Chun, Young-Choon
    • Journal of Information Management
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    • v.34 no.4
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    • pp.63-84
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    • 2003
  • This research is a case study that describes the NUCLIS21(Nuclear Information System 21), an integrated web-based information management system of KAERI(Korea Atomic Energy Research Institute), implemented to carry out the role of a national nuclear information center with government support as an information infra implementation programme. Through its user-centered single interface, the system aims at building an infrastructure for the national nuclear information center, as well as improving the information management system of the TID(Technical Information Department) within the institute. The system consists of two major parts which are an integrated module of the MIS and six different kinds of system. These include the Integral search system with OPAC, My Library, the Acquisition system, the Catalogue system, the Information Supply system, and the Serial Publication system. The DB is composed of Bibliographical DB, Original text DB and Abstract DB. A special feature of this system was designed as a unified network system through connection to MIS(Management Integration System) of the institute, so users can get research information for projects. Therefore, they have access to available information easily and access to the ongoing service of this system. Furthermore, users can share information by using our system. The survey has it that 75.7%(200 persons), 62.1%(164 persons) and 78.4%(207 persons) of the respondents are satisfied with the fidelity, speediness, and convenience of the system respectively, and the overall satisfaction of the respondents is comparably high.

A Study on Improving of Access to School Library Collection through Elementary School Students' DLS Search Behavior Analysis (초등학생의 학교도서관 자료 검색 행태 분석을 통한 독서로DLS의 자료 접근성 향상 방안 고찰)

  • Bongsuk Kang;Jeonghoon Lim
    • Journal of the Korean Society for Library and Information Science
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    • v.58 no.2
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    • pp.317-342
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    • 2024
  • The purpose of this study is to explore ways to improve accessibility to school library materials through analysis of elementary school students' information search behavior in DLS. Accordingly, the DLS search process was recorded for 26 students attempting a DLS search in the school library, and data was collected through a pre-search questionnaire on overall information needs and a post-search questionnaire on the search process and results. As a result of the analysis, satisfaction was found to be low when the main purpose of DLS use was simple leisure reading, when the search time and number of search words were long, and when there were too many search results. Accordingly, it was emphasized that curriculum subject-related metadata elements should be developed and a curriculum subject-specific thesaurus should be built and used to build lists and support user searches. In addition, it was suggested that the basic functions provided in external searches should be included, and a foundation should be laid in terms of resources and curriculum to systematically provide information utilization education to elementary school students who lack the ability to select search terms and judge the suitability of results after the search. It was proposed to provide an integrated search service with external resources and a personalized book recommendation service.

Study on Performance Evaluation of Academic Information Distribution Project in Scientific Technology Field (과학기술분야 학술정보 유통사업 성과평가에 관한 연구)

  • Kwak, Seung-Jin;Kim, Jeong-Taek;Park, Yong-Jae
    • Journal of Korean Library and Information Science Society
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    • v.38 no.4
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    • pp.441-462
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    • 2007
  • As country try expand R&D investment and enhance its efficiency to improve the national competitiveness, research is needed to conduct qualitative enhancement and derive progressive future strategy in relation to the academic information distribution project in scientific technology field. In this study, BSC-based performance indicators were applied to an institute that is the representative of domestic academic information distribution institutes in the field of scientific technology to evaluate project performance, and then to analyze portfolio of using such evaluation results. As for the items of evaluation for the performance indicators of academic information distribution project in the scientific technology field, 12 items that includes information resource quality, information service quality, user satisfaction and economically useful value of academic information from four(4) viewpoints such as information resource, information service, user and economic viewpoints. In the portfolio analysis, it was conducted by performance indicators and by elements of the individual performance indicators as well. Based on the results of performance evaluation and portfolio analysis, the improvement method by viewpoints on academic information distribution project of an institute was suggested.

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A Comparative Study of XML and HTML: Focusing on Their Characteristics and Retrieval Functions (디지털도서관 문서양식으로서의 XML과 HTML의 특성 및 검색 기능 비교 연구)

  • 김현희;장혜원
    • Journal of the Korean Society for information Management
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    • v.16 no.2
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    • pp.105-134
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    • 1999
  • For efficient and precise searches in the Web environment, resources should be coded in a structured way. HTML does not cover semantic structure because of its fixed tagging. XML, which has emerged as an alternative standard markuplanguage, uses custom tags that allow structural searching. Therefore, this study aims to compare XML with HTML in terms of their characteristics and retrieval functions. In order to test retrieval functions of XML- and HTML-based systems, we constructed an experimental XML-based system. The XML-based system has several advantages over the HTML system. However, some improvements are needed to make the XML system more comprehensive and effective. First, XML document search engines with user-friendly interfaces are needed. Second, popular Web browsers such as Explorer and Communicator need to support XML 1.0 specification completely. Third, Open DTD format, which will allow information retrieval systems to retrieve documents and compress them into one single format, is also needed to control Web documents more efficiently.

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A Study on the Design and Implementation of Metadata for Archival and Manuscripts Control (기록물정보 관리를 위한 메타데이터 설계와 구현에 관한 연구)

  • 김현희
    • Journal of the Korean Society for information Management
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    • v.18 no.4
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    • pp.57-79
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    • 2001
  • The study designs and implements a metadata management system for archival and manuscripts control. It has two purposes. First purpose is to organize the collection that the Institution of Korean Church History holds by using the proposed metadata format. Second purpose is to suggest the model and framework for managing the collection. The proposed metadata is designed based on ISAD(G), USMARC AMC, EAD and Ebind, By using the proposed metadata, the collection management system, which allows an integrated retrieval, is implemented. In order to evaluate the efficiency of the proposed system as well as to gain the basic data for the improvement of the proposed system, a questionnaire survey through e-mail is conducted. The evaluation results will be utilized for improving and upgrading the proposed system, and the phrased implementation of applying the system to digital libraries is suggested.

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A study on user Satisfaction of the Junior College Library based on its Characteristics of Space Composition (전문대학도서관의 공간구성 특성에 따른 이용만족도 연구)

  • Lee, Su-Young
    • Journal of the Korean Institute of Educational Facilities
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    • v.24 no.6
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    • pp.37-44
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    • 2017
  • This study is about user satisfaction of the Junior College Library based on its characteristics of space composition. For this, we studied characteristics of space composition targeting the libraries in colleges in Seoul and Gyeonggi-do. First, in case of study of characteristics of space composition for books and library data, student satisfaction for traditional and normal library areas was high. It means that the service based on library areas should start from normal library areas as well as there is a change about space as the type of data in libraries change to electric data and multimedia. Second, If we look at the space for a reader and a user, satisfaction for a normal reading room was high. we can also see that satisfaction for a computer room and a multimedia reading room was not higher but still high. Also, the reason why satisfaction for a multimedia reading room that provides various activities was high was that the complex of a library space is needed to provide users with various activities. Third, in case of space for programme function and meeting, satisfaction for the room of video information and the group study room was high. we can see that user satisfaction for the space got high basically when a user is satisfied with the proper information technology based on interaction Fourth, as a result of variance analysis of 3 spaces of Junior College Library and the services, the size of the space of service does not influence user satisfaction directly. Even the space is small, if it decorates variously like with a lighting for a user, a window seat to meet the nature of users and has specific factors such as space reservation using internet, user satisfaction is high. If we summarise the result of this study, to make user satisfaction for speace in a Junior College Library higher, not just we need to try to make it extend as a educational, a cultural place but we also need to accept the student's requirement that the space also needs to be extend as a complex cultural space.

A Study on the Factors Affecting Unanswered Reference/Information Service in University Libraries (대학도서관 정보조사제공에서의 응답 실패 요인에 관한 연구)

  • Lee Sook-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.31 no.2
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    • pp.95-119
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    • 1997
  • The purpose of this study is to examine the relationships among the factors affecting unanswered reference/information service and to suggest alternative steps which would overcome the unsatisfactory outcome in reference/information service policy. A questionnaire on the quality of reference/information service was developed to survey librarians and users in 10 different private and national university libraries. About half of 500 responses indicated dissatisfaction with the reference/information service and 10 variables were eventually identified as the primary factors which have significant relationships with users's satisfaction. Collection variables were identified as major factors associated with the unanswered service but the analysis of each factor's influence on a reference/information transaction has shown that there exist significant relationships among variables of librarian and environmental variables and the users' satisfaction. Tiered or non-tiered reference/information service showed positive relationships with collection and environmental factors.

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A Study on Evaluation of Usefulness of the Automated Cataloging Systems (편목시스템의 유용성 평가에 관한 연구)

  • Lee, You-Jeong
    • Journal of the Korean Society for Library and Information Science
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    • v.40 no.1
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    • pp.77-94
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    • 2006
  • The purpose of this study intends to evaluate the usefulness of the automated cataloging systems. For the purpose. this study investigated theoretical methods for the quality criteria and developed 4 evaluation criteria. Also developed were indicators to measure the value of each criteria And the catalogers of academic libraries using three major LAS were carefully chosen to conduct the usefulness tests. The proposed model was verified reliability and validity. This study is suggested guidelines to evaluate and improve the automated cataloging systems.