• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.59-76
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• 2014

The purpose of this study is to recommend on the public library service for older adults through the analysis of the perceptions of older adults and librarians. To achieve the study purpose, interview method was employed. The interview questions are composed based on the ALA guidelines. According to the study results, the following ten factors were recommended by older adults: 1) various customized life long learning programs for older adults, 2) highly qualified staff for the public library life long learning programs and regular evaluation for the staff, 3) provision of various and new information resources, 4) promotion of public library services and programs, 5) public library staff's kindness and professionalism, 6) regular reeducation of the public library staff, 7) library user education, 8) customized resources, facilities, and equipments for older adults, 9) provision of the library space, and 10) customized library services for older adults. In addition, the following four factors were mentioned by librarians: 1) customized services and programs for older adults, 2) customized collection, facilities, and equipments, 3) adequate budget for public library service for older adults, 4) professionals for the public library service for older adults. The followings were recommended by both the older adults and librarians: 1) Customized library services, programs, collection, equipments, facilities for older adults, 2) Professionals for the public library service for older adults and Regular reeducation for them.

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.3
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• pp.155-170
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• 2021

This study attempted to find ways to recognize public libraries as social institutions with spatial functions to integrate generations for older adults in the face of Korea's entry into a super-aged society. In particular, the goal of this study is to find out the implications and strategies for the design of libraries and facilities for older adults. And to this end, major guidelines related to senior citizens' service spaces and facilities were analyzed to derive implications for senior citizens' services. In addition, an in-depth interview survey was conducted on elderly users with experience in using library services to identify the priorities of creating spaces and facilities for the elderly. As a result, "Open elderly service space" and "Integrated elderly service space" were proposed as a way to organize the elderly service space in public libraries.

• Proceedings of the Korean Society for Information Management Conference
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• 2015.08a
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• pp.93-98
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• 2015

대구지역 도서관에서 발간한 "도서관보(圖書館報)"를 활용하여 대구 소재 17개 시립 및 구립 공공도서관을 선정했다. 이들 도서관에서 노인 이용자를 위해 제공하고 있는 서비스 현황을 조사하여 분석하였다. 연구 대상서비스 분야는 시설, 자료이용 보조기구, 대활자본 자료, 2009년부터 2014년까지 6년간 시행한 평생교육강좌 프로그램 등 4가지이다. 이에 대한 현황을 살피고, 앞으로 꾸준히 증가할 것으로 예상되는 노인 이용자 수요에 대비하여 도서관이 보강해야 할 취약점에 대해 분석하였다.

• Journal of Korean Library and Information Science Society
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• v.34 no.3
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• pp.111-124
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• 2003

The number of elderly people is increasing rapidly in Korea. A large part of their information seeking behaviors are changed form a few conventional types of media such as letters to computers and Internet. Their use of computers and Internet, however, was difficult due to various problems including the interface especially. This work has examined and analysed the basic elements and components of interface design for the elderly people into the previous papers. The result of the study would be applied to the public libraries for the elderly and the interface design within the institution.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.1
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• pp.75-96
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• 2023

The purpose of this study is to prepare and present a plan for the elderly service, in which the elderly become service providers and beneficiaries for the elderly who have emerged as the main library users in the face of a post-aged society. As a result of a survey of 119 elderly users of public libraries in the Busan area and an interview with a focus group of librarians at G Library, it was confirmed that the elderly service was needed. The most necessary services in terms of the beneficiaries of the Elderly Services by Elderly were surveyed in the order of computer information search help service, library usage guide service, book search method guide service, and recommended or popular book guide service. In terms of 'Elderly Services by Elderly' providers, the willingness to participate was the highest among those in their 60s, and the preferred method of participation was paid volunteer work three times a week, within four hours a day. Accordingly, it was analyzed that participants were recruited in connection with the social contribution activities of the government employment program for the elderly and prior training was necessary. In addition, the need for the creation of a community space for the elderly and the participation of retired librarians was raised.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.115-142
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• 2023

The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.2
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• pp.323-348
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• 2020

The purpose of this study is to suggest a plan to establishment and management for a library for old adults. Therefore, the library for old adults defined to the concept of providing a specialized service by providing the necessary material with an elderly user over 65 focus. And presenting the basic direction and specific direction, organizational plan, and ordinance on establishment and management of a library for older adults. In addition, after conducting a semi-structured interview based on a pre-prepared questionnaire targeting 30 elderly people aged 65 or older who had experiences using public libraries, the results were analyzed, and 20 responses indicated that the purpose of using the library was a way to participate in the program as an essential service for the elderly. 12 respondents stated that the purpose of using the library was possibly a necessity for such things as writing autobiographies and reflections of historical events. Lastly, investigating the operational cases of two public libraries that already utilize elderly learning and health information rooms, it was concluded that the operation of the elderly library also needs to reflect the regional differences and characteristics unique to older adults.

• Journal of the Korean Society for information Management
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• v.38 no.3
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• pp.199-214
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• 2021

This study was conducted with the aim of identifying the current state and improvements of the public library services for older adult in Korea. According to the online survey of public libraries in urban areas across the country, a total of 172 libraries responded. Research shows that public libraries generally recognize the importance of elderly users, but there are limitations in active efforts. The priority area for library collection and space/facilities was to be strengthened by the expansion of large type and voice books/periodical books, as well as the need to ask librarians for help to find books in high bookshelves. In the case of library services/programs, the areas that need to be strengthened first were analyzed as social participation programs and humanities programs. The librarians in charge of information services expressed their opinions that more specialized services and programs should be planned and subdivided for the elderly generation in order to provide older adults' services unique to other older adults' service institutions.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.375-396
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• 2007

This study examined the demographic characteristics of the elderly who use public libraries in Daejoen Metropolitan City. Their tendencies in using the library level of satisfaction about the library and how the library affects their life were also evaluated. The survey revealed there were more man than woman users. And most users being relatively healthy sixties, highly educated and belonging to the middle class were indicated. They have been using the library frequently and regularly for a long time and were highly satisfied with the services from librarians and other staffs. Also the Public library services had a positive effect on the quality of the life of the elderly. As a result, an effective program for servicing potential visitors who are in poor health, over 70 years old, having lower level of education, living in below standard conditions, and living far from the library were suggested. Elderly women also will be the potential visitors.