• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.35-52
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• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.

• Korean Journal of Environment and Ecology
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• v.38 no.3
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• pp.230-245
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• 2024

Amphibians, sensitive to external environmental changes, serve as bioindicator species for assessing alterations or disturbances in local ecosystems. It is known that one-third of amphibian species within the order Anura are at risk of extinction due to anthropogenic threats such as habitat destruction and fragmentation caused by urbanization. To develop effective protection and conservation strategies for anuran amphibians, species surveys that account for population characteristics are essential. This study aimed to investigate the potential for citizen participation in ecological monitoring using the mating calls of anura species. We also proposed suitable quality control measures to mitigate errors and biases, ensuring the extraction of reliable species occurrence data. The Citizen Science project was carried out nationwide from April 1 to August 31, 2022, targeting 12 species of anura amphibians in Korea. Citizens voluntarily participated in voice signal monitoring, where they listened to anura species' mating calls and recorded them using a mobile application. Additionally, we established a quality control process to extract reliable species occurrence data, categorizing errors and biases from citizen-collected data into three levels: omission, commission, and incorrect identification. A total of 6,808 observations were collected during the citizen participation in anura species vocalization monitoring. Through the quality control process, errors and biases were identified in 1,944 (28.55%) of the 6,808 data. The most common type of error was omission, accounting for 922 cases (47.43%), followed by incorrect identification with 540 cases (27.78%), and commission with 482 cases (24.79%). During the Citizen Science project, we successfully recorded the mating calls of 10 out of the 12 anuran amphibian species in Korea, excluding the Asian toads (Bufo gargarizans Cantor), Korean brown frog (Rana coreana). Difficulties in collecting mating calls were primarily attributed to challenges in observing due to population decline or discrepancies between the breeding season of non-emergent individuals and the timing of the citizen science project. This study represents the first investigation of distribution status and species emergence data collection through mating calls of anura species in Korea based on citizen participation. It can serve as a foundation for designing future bioacoustic monitoring that incorporates citizen science and quality control measures for citizen science data.

• Korean Journal of Construction Engineering and Management
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• v.14 no.5
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• pp.35-43
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• 2013

Nowadays the widely used media in architecture include visualizations, animations and three-dimensional models. 3D digital methods using active CAM(Computer Aided Manufacturing) and CNC(Computerized Numerical Control) imaging have been developed for accurate shape and 3D measurements in freeform buildings. In contrast to a conventional building using auto CAD system and others, the proposed digital optimization method is based on a combination of 3D numerical data and parametric 3D model for design and construction. The objective of this paper is therefore to present digital optimization process for constructability of freeform building. The method can be useful in the effective implementation of an error-proofing process of freeform building during design and construction phase. 3D digital coordinate data can be used effectively to identify correct size of structural and finish members and installation location of each members in construction field. In addition, architects, engineers and contractors can evaluate design, materials, constructability and identify error-proofing opportunities. Other project participants can also include representatives from all levels of management, departments as well as workers and key subcontractors' personnel, if necessary. The 3D digital optimization process is therefore appropriate to serious variations in freeform shape. For future study, the developed digital optimization method is necessary to be carried out to verify the robustness and accuracy for constructability in construction field.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.494-499
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• 2004

본 연구는 경영품질의 일반적인 평가 기준인 리더십, 전략기획, 고객과 시장중시, 정보와 분석, 인적자원중시, 프로세스관리, 사업 성과들에 대한 국내 기업의 사례에 대한 연구이다. 국내의 대기업 및 중소기업들 중에서 임의로 선정한 78개 회사에 대하여 평가를 실시하고, 도출된 결과 데이터들을 크기 별로 A, B, C 3개의 그룹으로 구분하여 기업의 순이익과 한국생산성본부에서 주관하는 생산성대상의 경영생산성대상 심사기준에 근거하여 부여한 경영생산성 점수와의 상호 연관 관계 및 기업의 일반적인 성향을 분석하여 한국 기업들의 특성을 고찰한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.1
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• pp.691-696
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• 2015

The interest in software defects is growing. Companies are working on reducing them by various ways with a software development part, customer service part and quality management part. The defect data collected from them will be analyzed according to the condition and purpose to minimize the defect, and it will contribute to improving the quality of products. This study analyzed the software defect progress for companies based on the test maturity model, and set up the defect preventing process. They were applied to the project, and the number of defects decreased from 106 to 16. This study focused on the existing defect, which is a basic requirement for software quality management, and have importance by presenting a way to improve the software product quality with minimum resources.

• Korean Journal of Construction Engineering and Management
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• v.4 no.1 s.13
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• pp.106-113
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• 2003

In this study, The matrix method was used with common category concept according to the construction project control system. For the purpose of systematic resource management planning, it should be established on accomplished EVM data for clearing the ordering point according to the attribute procurement analysis. Resource management was presented by connecting the material requirement calculation method and the attribute of procurement method based on the EVM, suggested through analyzing process-data modeling using integrated schedule, cost and material.

• The Transactions of the Korea Information Processing Society
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• v.4 no.2
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• pp.409-429
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• 1997

Problems encountered during software development or pteration nay result from defects in the software,ghrdware,or their oterations.Because of their diversity,the determination of the sources of a problem and its corrective adtion requires a centrally controlled system for monitoring provlems and detemining systematiccauses. In the paper,the SPR/SCR management system was developed and applied for the collection and analysis of the error data,process data and product data delected by each phasd in SDLC.There are four objectibes in the SPR/SCR management system.The first is to assure that software errors are documented,corrected,and vot forgottem. The second is to assure that SPR.are assessed for their validity.The third is to provide feedback on SPR status to the developer and the user.The fourth is ot prvide data for measuring and prediciting sofware quality and reliability.These goals could be satisfied by the application of the SPR/SCR mangement system.Also,the accomplishment rate of software reliability,criterion of test completion,estimation of release time, efficient development and management can be reflected by applying the SPR/SCR management system.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.8
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• pp.370-378
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• 2020

The Construction Operations Building Information Exchange (COBie) collects and documents a large amount of information from different paths in one place during design and construction projects. This documented information is readily available as a means of continuously transferring data to the facility management systems used by building engineers. In this process, the COBie Worksheet, an open standard form, is used to input the information by simplifying the list required by the user. As a result, COBie was developed to improve dramatically how relevant information is obtained and updated to support operations, maintenance, and asset management at the design and construction stages. On the other hand, to use COBie, a great deal of manual work is required for information linkage and quality inspection with heterogeneous data models. These issues become obstacles to COBie-based facility management system development. This study analyzed the COBie information system and defined the framework for simpler operating maintenance information from BIM (Building Information Modeling). Moreover, the rules for facility management information submission, quality inspection, role definition of framework components, and information linkage were derived. COBie DB schema and support data linkages could be generated effectively based on the proposed framework in prototype development.

• Annual Conference of KIPS
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• 2005.11a
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• pp.289-292
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• 2005

체계적이고 지속적인 소프트웨어 개발 프로세스 측정 및 분석 활동은 프로젝트 관리에 있어서 중요한 요소 중의 하나로 알려져 있다. 하지만 측정 및 분석 활동에 요구되는 높은 비용과 신뢰성 있는 메트릭 데이터 획득의 어려움으로 인해 측정 및 분석 활동을 수행하는 데에는 많은 어려움이 존재한다. 본 논문에서는 메트릭 자동 수집 및 분석 도구와 이 도구를 기반하여 소프트웨어 프로젝트 관련 문제 인식과 문제 해결을 할 수 있게 하는 방법을 제안한다. 도구와 방법을 통해 메트릭 수집에 대한 오버헤드를 없애 측정 및 분석 활동의 수행을 쉽게 할 수 있고 수집된 메트릭의 분석을 통해 객관적으로 이슈를 파악하고 해결 할 수 있다. 또한 프로젝트 중에 메트릭의 지속적인 수집이 가능하고 수집과 동시에 수집된 메트릭에 대한 분석을 할 수 있기 때문에 잠재적인 위험 요소의 조기 식별과 해결을 가능케 하여 소프트웨어 제품의 품질향상과 문제해결에 드는 비용의 절감 효과를 얻을 수 있다.

• KIPS Transactions on Software and Data Engineering
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• v.3 no.10
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• pp.389-396
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• 2014

There are many defects when we're working on a project. Especially, if we don't have experience in similar field, defects have a strong influence on the system entirely. Therefore, management of risk such like defects is important the factor for success of project. Finally, efficient management of risk can guarantee handling problems such like fault tolerancy, unexpected quality and delay of schedule. In this paper, we propose checkpoint for improvement of reliability and are willing to improve the reliability of an entire system using it.