• Asia Marketing Journal
• /
• v.4 no.1
• /
• pp.77-100
• /
• 2002

본 연구는 대학 환경특성이 전반적 서비스품질, 서비스가치와 학생만족에 어떠한 영향을 미치는가에 대한 구조적 관계를 설정하고 이를 실증적으로 검증하였다. 저자들은 선행연구와 학생들과의 토의를 통하여 학생만족을 결정짓는 변수들을 24개로 선정하였다. 요인분석 결과, 교수/교육과정, 교육시설, 학내외 활동/위치, 교육지원서비스, 편의시설, 수업료의 6개 요인이 도출되었다. C 대학교의 463명의 학생으로부터 수집된 자료는 Lisrel 8.3을 이용하여 분석되었다. 실증분석 결과, 요약과 시사점은 다음과 같다. 첫째, 교육시설 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 둘째, 학내외 활동/위치 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 셋째, 교육지원서비스 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 넷째, 교수/교육과정 요인이 전반적 서비스품질에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 다섯째, 전반적 서비스품질이 지각된 서비스가치에 정(+)의 유의적 영향을 미치는 것으로 나타났다, 여섯째, 전반적 서비스품질이 학생만족에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 일곱째, 지각된 서비스가치가 학생만족에 정(+)의 유의적 영향을 미치는 것으로 나타났다. 이러한 본 연구의 결과는 대학환경특성과 학생만족 간의 관계에 있어서 전반적 서비스품질과 서비스가치가 매개역할을 한다는 것을 의미하는 것이다. 연구의 마지막에서는 관리적 시사점과 미래의 연구방향이 제시되었다.

• Journal of Korea Multimedia Society
• /
• v.9 no.11
• /
• pp.1496-1502
• /
• 2006

Researches, studies, and most administration services at the universities are currently carried out through computers. So the IT infrastructure and. the information system of the university are becoming complicated. When a user has problems in using the information system, it is very difficult to get solution for that problem even a computer center or a help desk exists. In this paper we propose a method to establish a service desk based on the ITIL(Information Technology Infrastructure Library) to support efficient learning at the universities. The proposed method in this paper can be used to establish a systematic learning support system when errors of computation happen in learning, researches, and administrative tasks at the universities.

• Journal of the Korean Society for information Management
• /
• v.27 no.1
• /
• pp.229-248
• /
• 2010

Research has taken priority of many activities in universities and it has eventually brought the heat on research support services of libraries to meet high expectation of university researchers. To identify the major content areas and service methods of research guides serviced through digital libraries of universities, this study investigated research guides of 60 university libraries in North America and Korea. As a result, 13 categories for research guide contents were identified and 5 crucial areas for the contents development were suggested. It also analyzed providing methods of online research guides and communicating methods between librarians and users. Librarians were identified as the prime human resource to develope and manage research guides, which will play an important role in expanding diversity of librarians' roles in the future.

• KSCI Review
• /
• v.10 no.2
• /
• pp.55-72
• /
• 2003

• Journal of the Korean Society for Library and Information Science
• /
• v.57 no.3
• /
• pp.279-301
• /
• 2023

The data-driven research environment is rapidly changing. Accordingly, domestic university libraries are also preparing to establish and operate research data management services to support university researchers. This study was designed to propose a research data management service to support researchers in science and technology specialized university libraries. In order to propose the service, 11 universities specializing in science and technology were selected from overseas and domestic universities and their research data management services were analyzed. Key categories were derived from analysis results, research data management, electronic research notebooks, and RDM training. In particular, the 'research data management' category included DMP, data collection, data management, data preservation, data sharing and publishing, data reuse, infrastructure and tools. And it consists of RDM guides and policies. The results of this study will be helpful in introducing and operating research data management services in science and technology specialized university libraries.

• 대학교육
• /
• s.142
• /
• pp.43-48
• /
• 2006

대교협은 올바른 임무 수행을 위해 회원대학의 회비에 상응하는 서비스 만족도를 측정해 보아야 하며 전국 대학교 협의체로서의 역할을 재정립해야 한다. 아울러 대학이 가장 크게 관심을 가지는 대학평가 사업에 대한 자체평가를 시도하고, 대학에 대한 전문 지원 조직을 구성해 정보화, 세계화, 특성화를 추진하는 데 있어 발생하는 대학들의 갈증을 해소해줄 수 있어야 한다.

• Journal of Korean Library and Information Science Society
• /
• v.53 no.3
• /
• pp.287-314
• /
• 2022

The purpose of this study was to present a content curation strategy of the university library to support user learning and research. As a method to achieve the purpose of the study, first, the concept of content curation was examined through literature research. After that, implications were found by analyzing the cases of content curation services such as university libraries, national libraries, and content companies. As a result of the study, five strategies for successful content curation of university libraries were proposed: providing high quality contents, performing preemptive information service roles, keep content up to date, securing interactivity through user participation, and developing personalization algorithms.

• Journal of Korean Library and Information Science Society
• /
• v.50 no.4
• /
• pp.359-379
• /
• 2019

This study aims to suggest the ways to reinforce academic library's supports for users' class·learning activities. For this purpose, this study collected the development plans of academic libraries in Korea, and analysed the plans for supporting class·learning activities. As a result, it is shown that the most libraries emphasized 'expansion of learning material' and marked it on development plan. As subsequent plans, libraries provided the action plans of 'expansion of reading education and reading programs', 'expansion of electronic materials', 'expansion of characterized materials' one after another. This study suggests 'user-centered collection development and expansion of learning materials', 'activation of library services making use of big data', 'enlargement of engagement services for handicapped and foreign students' as ways to strengthen the services of academic libraries to support class·learning activities of users.

• Journal of the Korean Society for Library and Information Science
• /
• v.50 no.3
• /
• pp.293-308
• /
• 2016

Many universities are offering some of their offline courses for anyone to learn free online as an MOOC format. University libraries In response to changing university conditions, foreign university libraries are struggling to redefine their roles and provide new services. This study aimed to find the trends and models to support MOOCs in foreign libraries and Library and information science domain by conducting a systematic review of studies on foreign library and information journals which have been published from 2012 to 2015. A total of 34 out of 348 studies were included in the final analysis. This study also aimed to present the limits and the future models of MOOC support direction. The relevant articles could be identified, two criteria: 24 MOOCs studies relating to Libraries and 10 MOOCs studies related to LIS. The selected articles were summarized and analyzed yearly. The study identifies elements of library MOOC support models in 5 areas including MOOC design (copyright clearance and consulting, content licensing, open content), production support (course production, video editing, librarian MOOC production), management support (instructional design and content creation, students support), evaluation (MOOC data collection, analysis), reuse (MOOC metadata management, archive structure). Based on these findings, this study suggested the models of library MOOC support and set the theoretical fundamentals.

• Journal of the Korean Society for Library and Information Science
• /
• v.54 no.1
• /
• pp.175-195
• /
• 2020

The purpose of this study is to propose a data curation service to support teaching and learning activities of university libraries. To this end, the concept of data curation has been summarized, and how to understand information services and teaching-learning information data curation of university libraries. As a traditional extension of library information services, the use of university library data curation services has been proposed. As a result of research, data curation suggests that it is appropriate to understand the data by focusing more on the utilization of data. The university library emphasized that the data curation service is needed through the establishment of an institutional repository of teaching-learning activity materials for the visible effects that contribute to the educational service of the parent university. Finally, the research was completed by presenting five levels of teaching and learning information data curation framework.