• Journal of the Korean BIBLIA Society for library and Information Science
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• v.13 no.1
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• pp.59-75
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• 2002

This study tried to evaluate the usability of web-based academic library services delivered to users in terms of effectiveness, efficiency, and user satisfaction. 13 subjects were randomly selected on the voluntary basis in Duksung Women's University Library from Dec. 15, 2001 to Feb. 27, 2002. They were given six kinds of tasks related to the use of library services through the library website. 3.6 tasks out of 6 were given right answers by subjects, with success rate of 60% and average spent time of 2 minutes and 22 seconds. The most effective library services on the website was a book search with success rate of 100%. However the least effective service was journal article search with success rate of 23.1% . The most efficient library service on the web was a book search. 100% of subjects found the answer in 42.2 seconds, while the least efficient library service was journal article search in which 23.1% of subjects found the answer in 271.7 seconds. Subjects were highly satisfied with the book request service on the web since it is the easiest to understand and the most convenient to use.

• Journal of the Korean Society for Library and Information Science
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• v.39 no.3
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• pp.245-261
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• 2005

The purpose of this study is to provide directions for more effective and efficient service for library user by evaluating and analyzing library service access points on university library homepages. 69 national/public and private university libraries throughout the country are selected by stratified sampling method. The items used for evaluation are composed of 4 areas and 23 questions, and SPSS 12.0 is used for statistical analysis. The results are elicited through the hypothesis testing, and some suggestions are made for the effective university library homepage service.

• Proceedings of the Korean Library and Information Science Society Conference
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• 2008.11a
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• pp.201-217
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• 2008

• Journal of the Korean Society for Library and Information Science
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• v.33 no.1
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• pp.23-48
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• 1999

The purposes of this study were to define the current status of information infrastructures and electronic information retrieval systems in university libraries in Korea, to assess the impact of information technology on library collection development in Korea universities, and to determine the relationship between electronic information retrieval service and library collection development. Data was collected by a mail survey. Questionnaires were mail in December, 1997 to all 134 4-year university libraries. Approximately 78 percent of the questionnaires was returned. The data taken from the survey instruments were analyzed with the analysis of variance(ANOVA) test of SAS program.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.117-136
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• 2001

학술연구자들의 이용이 가장 빈번한 해외 고급 학술정보는 인터넷을 통하여 데이터베이스로 제공되고 있으며 이를 이용하고자 하는 학술연구자들의 수요도 날로 급증하고 있는 추세이다. 그러나 국내 대학도서관의 자료 구입 예산 비율이 매년 감소하고 있고 데이터베이스 도입에 따른 대학도서관의 조사 . 선정 . 협상을 위한 전문인력의 부재로 효율적인 학술 정보서비스의 제공을 저해하는 결과를 초래하고 있다. 본 연구는 해외학술 데이터베이스를 효율적으로 도입하기 위한 국내 대학도서관간 협동 체제를 확립하고 정보 수용기관인 대학도서관과 정보 공급기관인 데이터베이스 출판사 및 정보서비스 대행사의 요구를 조정하여 대학도서관이 필요로 하는 학술정보서비스를 효율적으로 지원할 수 있는 국가 주도적인 컨소시엄 모델을 개발, 제시하고자 한다.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.229-254
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• 2023

The university library's service strategy needs to be established based on users, who are actual service consumers, including an outlook on changes in the social environment. Accordingly, in this study, college and graduate students, instructors, and researchers who are university library users were identified to understand users' perceptions of the university library functions and services currently provided, and the demand for services that need to be improved or developed. Data was collected through an online survey, with 1,216 responses from the student group and 433 responses from the researcher group. The survey results were organized by each group, and implications were drawn from common results. First, it was found that both groups had a continuous demand for strengthening the collection and access to information resources. Second, there was a need to expand information provision services, such as strengthening the sharing of information resources through cooperation with other organizations and wishing to use overseas academic materials in various ways. Third, although the library was recognized as an important institution, it was found that satisfactory use was not achieved due to lack of publicity. Fourth, it was found that university libraries recognize that they must provide open services to everyone without discrimination. The results of this study can be used as basic data when establishing strategies to develop and improve university library services optimized for users.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.131-154
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• 2015

Users tend to perceive differently the service quality of library depending on the advance of digital information technologies. It is necessary to analyze the cumulative results of LibQUAL+ in order to identify the suggestions for improvement of library services. This study aims to comparatively analyze the results of LibQUAL+ and demonstrate the trends and changes for the services of university library. To achieve the purpose of this study, two university libraries were selected for analysis. The library of McGill University in Canada was selected with the six years' results of LibQUAL+. Another library located in Seoul was selected with the 2012 result of LibQUAL+ and a new LibQUAL+ in 20015 was conducted for this study. The results were analyzed with three dimensions and 22 items in terms of circular chart, bar chart, and graph. Findings of this study indicated that there were substantial differences in terms of years of LibQUAL+ survey and user groups with undergraduate/graduate students in three dimensions. In particular, the results of A library showed that users were likely to expect more from the university library, but they perceived low service quality. In addition, there was found considerable differences among users groups in terms of undergraduate and graduate students. The improvements for library services need to focus on three dimensions such as staff, resources, and facilities as well as customized services for individual user groups.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.11 no.2
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• pp.157-173
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• 2000

The purpose of this study is to examine the user interface of digital information service in university libraries. Twenty-eight university libraries are analyzed by five characteristics； access point, operational characteristics, interface listing items. user help function, search types. The result of this study shows that both functions and interface design of digital information service in university libraries need to be Improved.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.1
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• pp.113-133
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• 2009

This study suggests a scheme to activate an e-book service through the analysis on the cause of low usage of the services in academic libraries. The data analysis of e-book circulation records was performed for the purpose of preparing the scheme. Frequency analysis and descriptive statistics were used for basic data analysis. Also, t-test, ANOVA, non-parametric chi-square, and correlation analysis were used to examine whether there are any significant differences between treatment groups divided by gender and major.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.2
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• pp.137-155
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• 2017

Many university libraries, facing financial difficulties, have been forced to operate on a tighter budget. Such trend has created the need for an objective standard that will prioritize current library services. This study derives service quality factor via open coding from internet postings posted in the last five years on the Korean National Open University's library website, and also calculates the customer satisfaction quotient and dissatisfaction quotient using the Kano Model and Timko's Customer Satisfaction Coefficient. The result draws 25 service quality factors across 3 categories consisting of: (i) 8 attractive qualities, (ii) 15 one-dimensional qualities and (iii) 2 reverse qualities. The study, through the calculation of Timko's Customer Satisfaction Coefficient per service quality, proposes an intensive service that can prioritize the efficient use of library budget.