• Title/Summary/Keyword: 대량고객화전략

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Exploring Case Study on Mass Customization of Domestic Company (국내 기업의 대량 맞춤화 사례연구)

  • Shin, Hyun-Am;Jeon, Ho-Ki;Lee, Won-Jun;Kang, Youn-Jung
    • Journal of Digital Convergence
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    • v.10 no.6
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    • pp.111-131
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    • 2012
  • Mass Customization combines the advantages of mass production and customization. Mass customization has been praised as an innovative approach that would result in changes in business paradigm. However, there is no consensus on the concept of mass customization, but only a generally accepted framework exists to explain successful practices. Prior cases in mass customization are those of the small-medium sized or Internet-based companies. We in this paper explore the mass customization cases of market-leading manufacturers. Although those traditional organizations may be not for swift change, the cases of those companies are important because they target mass markets. Lampel and Mintzberg[35] proposed a continuum of strategies ranging from pure standardization to pure customization. This study investigates mass customization strategies of three companies. In this paper, the cases of cosmetics and sports shoe can be described as tailored customization, and the household appliances case can be classified as customized standardization. These three cases are compared with each other from the customers' decoupling point. Findings and implications of this research are discussed.

세미나3-1 정보화시대 인쇄문화산업 경영전략1

  • Kim, Ju-Yong
    • 프린팅코리아
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    • s.16
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    • pp.146-151
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    • 2003
  • 디지털경제는 고객의 시대라 말할 수 있으며 그 사업방식은 기업에서 고객 중심으로 이동하고 있다. 원가와 규모의 경제, 원자재 확보가 주요 중심사였던 대량생산 시대를 넘어 규격과 신뢰성, 내구성, 사후서비스를 강조하며 ISO14000, TQM, QS9000, ISO9000 등의 국제 인증이 강조되던 품질시대도 뒤로하고 글로벌시대를 맞아 차별화 된 제품, 빠른 회전과 신속배달, 개인화 서비스, 편리성, 사용의 용이성을 내용으로 하는 가상고객시대로 치닫는 것이다.

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Product Family Design based on Analytic Network Process (Analytic Network Process에 기초한 제품가족 디자인)

  • Kim, Tai-Oun
    • Journal of Intelligence and Information Systems
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    • v.17 no.4
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    • pp.1-17
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    • 2011
  • In order to maintain customer satisfaction and to remain productive and efficient in today's global competition, mass customization is adopted in many leading companies. Mass customization through product family and product platform enables companies to develop new products with flexibility, efficiency and quick responsiveness. Thus, product family strategy based on product platform is well suited to realize the mass customization. Product family is defined as a group of related products that share common features, components, and subsystems; and satisfy a variety of market niches. The objective is to propose a product family design strategy that provides priority weights among product components by satisfying customer requirements. The decision making process for a new product development requires a multiple criteria decision making technique with feedback. An analytical network process is adopted for the decision making modeling and procedure. For the implementation, a netbook product known as a small PC which is appropriate for the product family model is adopted. According to the proposed architecture, the priority weight of each component for each product family is derived. The relationship between the customer requirement and product component is analyzed and evaluated using QFD model.

A Study On Customized Products and Services in Smart Environments (스마트환경에 따른 고객 맞춤 제품 및 서비스에 관한 연구)

  • Chang, Seog-Ju
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.10 no.1
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    • pp.167-174
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    • 2015
  • This study examines the Personalized Oriented Customized and services in smart environments. In addition to The structure of industry is currently smart environment shifting from the manufacturing industry focusing on goods production to service industry merging and combining service and marketing. The companies are placing a higher value on the customer needs to gain a competitive edge with creation of new business model. The key dilemma in mass customization and service, though, is how product customization can be realized without increasing production cost significantly. The purpose of this study is to explore new product development strategies that facilitate mass customization and service. Specifically, we propose Crowdsourcing marketing, Digital experience technology, Recommender Systems, 3D printing technology, Flexible manufacturing systems and UX based PSS(Product-Service Systems) in new product development processes as enabling strategies for mass customization and service in smart environments.

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ISO/TC 51의 파렛트 관련 국제규격의 제 $\cdot$ 개정 추진현황과 전망

  • 엄재균
    • Pallet News
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    • s.28
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    • pp.15-19
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    • 2002
  • 최근의 기업환경은 과거의 소품종 대량생산체계에서 벗어나 소비자의 다양한 요구에 부응하기 위해 다품종소량의 제품을 소비자에게 제공함으로써 기업의 경쟁력을 키워나가야 한다. 이를 위해서는 물류에서의 효율적인 관리가 제품의 비용을 줄이고 고객서비스를 개선하는 것이 기업의 생존전략이 되고 있는 실정이다. 물류의 효율화를 위해서는 물류 공동화와 단순화를 통한 물류비용을 절감할 수 있는데 공동화와 단순화를 하기 위한 전제조건으로서 물류 표준화가 절대적인 역할을 한다. 이러한 물류 표준화의 출발점으로서 파렛트의 표준화를 정착하여 관련된 포장, 물류설비의 표준화를 동시에 병행하여 추진을 하여야 할 것이다. 이 논고에서는 국제표준기구인 ISO (International Standard Organization)/TC(Technical Committee) 51 기술위원회에서 추진 중인 파렛트의 국제규격을 중심으로 그와 관련된 성능시험 등의 제 $\cdot$ 개정 현황을 소개하고 앞으로의 전망을 살펴보기로 한다.

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Forecasting of Customer's Purchasing Intention Using Support Vector Machine (Support Vector Machine 기법을 이용한 고객의 구매의도 예측)

  • Kim, Jin-Hwa;Nam, Ki-Chan;Lee, Sang-Jong
    • Information Systems Review
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    • v.10 no.2
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    • pp.137-158
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    • 2008
  • Rapid development of various information technologies creates new opportunities in online and offline markets. In this changing market environment, customers have various demands on new products and services. Therefore, their power and influence on the markets grow stronger each year. Companies have paid great attention to customer relationship management. Especially, personalized product recommendation systems, which recommend products and services based on customer's private information or purchasing behaviors in stores, is an important asset to most companies. CRM is one of the important business processes where reliable information is mined from customer database. Data mining techniques such as artificial intelligence are popular tools used to extract useful information and knowledge from these customer databases. In this research, we propose a recommendation system that predicts customer's purchase intention. Then, customer's purchasing intention of specific product is predicted by using data mining techniques using receipt data set. The performance of this suggested method is compared with that of other data mining technologies.

A Study on the Operation Strategy of Physical Distribution System of a Low Inventory Turnover Item (저회전 품목의 물적분배시스템 운용전략에 관한 연구)

  • Kim, Byeong-Chan;Yang, Hyo-Seok;Yang, Dae-Yong
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2008.06a
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    • pp.99-103
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    • 2008
  • An operational strategy for inventory control on finished goods in the distribution system has been given attention to many enterprises and many studies regarding this field have been done and is also on-going currently. It handling large scale of smallness type are so the requisition of customer which is various that over it continues more full scale merit. therefore, It is a tendency that many of enterprise is handling small scale of smallness type for environment change confrontation. but It is not easy for the enterprise to In customer demand diversification suiting because too need many cost. In addition, at enterprise charge extra weight because remainder inventory is causes of defective stock for a inefficient problem solution. this paper is rationalization of stock cost decrease for comparison evaluation of small scale quantity handling of singleness type and small scale quantity handling of largeness type.

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미래 지식정보사회의 정보보호 전략 프레임워크

  • Hwang, Jung-Yeon
    • Information and Communications Magazine
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    • v.26 no.1
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    • pp.31-37
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    • 2009
  • 우리나라는 세계 최고 수준의 IT 인프라를 기반으로 네트워크 및 서비스 융합, RFID 등 u-IT 서비스 확산 등을 통해 유비쿼터스 사회로 빠르게 진입하고 있다. 향후 디지털 융합이 가속화됨에 따라 시간과 공간의 제약 없이 원하는 정보의 획득 활용이 증가하고, u-Health, u-learning 등 IT가 타산업과 융합되면서 높은 부가가치를 창출할 것으로 전망 된다. 그러나 정보화의 급속한 진전에 따른 사회 전반의 편의성과 효율성이 향상하였으나, 해킹 바이러스, 개인정보 유출사고, 스팸 등 역기능으로 인한 피해도 확산되고 있다. 최근에는 네트워크 방어체계를 무력화시키는 지능화된 해킹, 대량의 고객정보 유출, 사회공학 기법을 활용한 피싱 등 이용자의 자산과 프라이버시를 침해하는 사이버범죄 증가 등으로 이용자자산과 권리 보호관점에서의 정보보호의 중요성이 부각되고 있다. 향후 시간과 장소에 상관없이 지식정보를 활용하여 편리하고 쾌적한 생활을 누리게 하는 지식정보사회는 예측 불가능한 위험이 곳곳에 산재한 정보위험사회로의 진입을 의미 할 수도 있다. 그러므로 미래사회에서 예상되는 위협을 예측하여 효과적으로 사전에 예방할 수 있는 체계를 마련하는 것은 안전하고 신뢰할 수 있는 지식정보사회를 향유하기 위한 전제조건으로 작용한다. 이에 본고에서는 미래 지식정보사회에 대비한 정보보호 전략으로 안전한 u-사회 청사진 설계 및 환경조성 선도와 국제화, 사이버위협 예방 및 대응체계의 입체적 조화와 융합, 정보보호 기술 제품 산업간 선순환 촉진과 성장 등 3대 전략을 설정하고 실행방안을 제시한다.

A Study on the operation cost of physical distribution system with operation strategy of inventory control (재고통제 운용전략이 물적분배시스템 운용비용에 미치는 영향에 관한 연구)

  • Kim Phoung-Chan;Yang Dae-Yong
    • Journal of the Korea Society of Computer and Information
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    • v.11 no.2 s.40
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    • pp.295-301
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    • 2006
  • An operational strategy for inventory control on finished goods in the distribution system has been given attention to many enterprises and many studies regarding this field have been done and is also on-going currently. It handling large scale of smallness type are so the requisition of customer which is various that over it continues more full scale merit. therefore, It is a tendency that many of enterprise is handling small scale of smallness type for environment change confrontation. but It is not easy for the enterprise to In customer demand diversification suiting because too need many cost. In addition, at enterprise charge extra weight because remainder inventory is causes of defective stock for a inefficient problem solution. this paper is rationalization of stock cost decrease for comparison evaluation of small scale quantify handling of singleness type and small scale quantity handling of largeness type.

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