• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.348-353
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• 2009

The present study attempted to identify the relationship among cognition of service quality, cognition of contribution, and satisfaction in the international film festival context. A sample survey of 1,897 visitors of eight major international festivals held in Korea was administered throughout the year 2008. The factor analysis identified four factors of service quality. The structural modeling confirmed that all the four service quality factors and cognition of contribution positively affected the satisfaction. The study revealed the constructs of service quality, contribution, and satisfaction in the international film festival context.

• Proceedings of the KIPE Conference
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• 2008.10a
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• pp.68-70
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• 2008

레이저 빔 프린터의 인쇄 품질은 화상 인쇄 과정에 직접적으로 관계되는 OPC 드럼(Organic Photoconductive Drum) 및 PTB(Paper Transfer Belt)의 운전 속도 특성과 관계 있는 것으로 알려져 있다. 그러나 그 관계가 정량적으로 연구된 바는 없었다. 본 논문에서는 인쇄 동작중인 OPC 드럼 및 PTB의 실제 속도를 측정하고, 속도 측정 결과에 나타나는 특성이 실제 인쇄 결과에 미치는 영향을 정량적으로 분석한다. 또한 위의 속도 측정 및 분석 결과를 바탕으로 하여 레이저 빔 프린터의 인쇄 품질을 향상시킬 수 있는 방법을 제안하고, 실험을 통해 그 타당성을 검토한다. 제안 된 방법에의해 인쇄 품질의 정도(Accuracy)가 5배이상 개선됨을 확인하였다.

• Computational Structural Engineering
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• v.8 no.2
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• pp.6-11
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• 1995

우리나라 원전의 건설품질보증활동은 원자력법령으로부터 품질보증계획서.절차서에 이르기까지 엄격한 규제체계 아래에서 계획, 수행되고 감시되기 때문에 일반 건설공사시 야기될 수도 있는 문제점들이 사전에 방지가 가능하다고 할 수 있다. 그러나 품질보증활동은 결코 강요될 수 없으며, 품질보증요원의 노력만으로는 성취될 수 없기 때문에 관계자 전원에 의해서만 확보될 수 있다는 점을 강조하고자 한다.

• International Area Studies Review
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• v.15 no.2
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• pp.199-223
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• 2011

This research would research about discount store's service quality of Korean and Chinese consumers' recognition and importance of commitment dimensions. Also, research about differences between word of mouth intention and relationship retention intention. Results of hypothesis are as follow. First, for service quality dimension that has effect on normative commitment, service quality dimension has positive effect over normative commitment especially in tangibility, reliability and responsiveness. Second, for service quality dimension that has effect on affective commitment, among dimensions, except tangibility, reliability, responsiveness, assurance and empathy have positive effect over affective commitment. Third, for service quality dimension that has effect on continuous commitment, among dimensions, tangibility and reliability have positive effect over continuous commitment. Fourth, for relationship between dimensions of commitment, affective commitment has positive effect over normative commitment while continuous commitment has positive effect over affective commitment. Fifth, dimensions of commitment has effect over relationship performance variables that are relationship retention intention and word of mouth intention.

• Journal of Digital Convergence
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• v.18 no.7
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• pp.101-110
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• 2020

Devices that add emotion-specific services or various functions are appearing in AI speakers and related devices. To this end, this study performed topic modeling analysis on the topics of post-purchase texts written by AI speaker users, and compared them with the data collected via survey questionnaires. Furthermore, data on the emotional intelligence of AI speakers and relationship quality were collected from 600 users and analyzed using structural equation modeling. The findings of the study are as follows: First, the analysis results of topic modeling showed that most of the articles mainly mention the functional aspects of AI speakers. Second, emotional intelligence of AI speaker perceived by consumer affected relationship quality, and relationship quality had a positive effect on customer satisfaction. Therefore, this study expands the area of AI research by integrating the concept of emotional intelligence and relationship quality to provide new theoretical and practical implications.

• Journal of Industrial Convergence
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• v.20 no.2
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• pp.87-94
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• 2022

The purpose of this study verified the relationship between parents' perception of program value, service quality, and service satisfaction who participate in special sports activities. For this a survey was conducted with parents participating in the program at welfare facilities and private institutions in the metropolitan area. The survey was directly visited by the researcher, and 236 copies of data were collected and used for analysis. For the collected data, the causal relationship was verified through descriptive statistics, factor analysis and reliability analysis, correlation analysis and regression analysis. As a result of the analysis, the following conclusions were obtained. First, it showed a significant influence in tangibility, reliability, empathy, and guarantee in the relationship between program value perception and service quality. Second, in the relationship between program value perception and service satisfaction, significant influence was shown on user satisfaction and performance satisfaction. Third, in the relationship between service quality and service satisfaction, it showed a significant influence on user satisfaction and performance satisfaction.

• Journal of Digital Convergence
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• v.13 no.11
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• pp.277-289
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• 2015

This study was designed to shed light on the influence of CRM strategies on relationship quality and customer loyalty in Convergence-type Kumdo training clubs. The survey tool used for this research are questionnaires. The lead-time was achieved over a period of 23 days from 7 July 2014 to July 30th. The resulting data were processed by means of frequency analysis, exploratory factor analysis, correlation analysis using SPSS 20.0 program. The findings acquired based on the aforementioned research methods and data analysis are as follows: First, CRM strategies had significant influences on satisfaction. Second, CRM strategies had significant influences on some of belief. Third, CRM strategies had not significant influences on commitment. Fourth, satisfaction and belief had significant influences on attitudinal loyalty and behavioral loyalty. Fifth, Convergence-type CRM strategies had significant influences on attitudinal loyalty and behavioral loyalty.

• Journal of Korea Society of Industrial Information Systems
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• v.10 no.3
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• pp.64-73
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• 2005

This paper is purposed to investigate the relationship among web characteristics, service quality and customer satisfaction. After analyzing the data collected from 137 customers, it was proved that web service did not affect on the customer satisfaction directly, but affected indirectly through service quality. Therefore we conclude that customer satisfaction efforts through web site are important as a competitive weapon in an airline industry.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2009.11a
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• pp.115-118
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• 2009

영상기술의 발전으로 영상의 품질측정에 관한 연구가 많이 진행되어왔다. 이를 통해 새로운 영상처리, 영상통신등에 사람의 시각적 인지 특성을 고려한 품질측정이 가능해졌다. 무기준법 영상측정방법은 전달된 영상의 정보만을 이용해 품질을 측정하기 때문에, 방송이나 실시간 전송에 주로 이용되어왔다. 이 논문에서 우리는 세가지 비트스트림 정보를 이용한 새로운 무기준법 영상 품질평가 방법을 제안한다. 화면갱신비율, 움직임지수, 양자화계수의 관계를 정립하고, 회기분석을 통해 각각 요소의 가중치를 계산하여냈다. 제안하는 기법을 평가하기 위해, ITU-T P.910에 따라 250개의 영상에 대한 주관적인 영상품질을 측정하였다. 실험결과, 제안하는 화질평가 기법이 기존의 다른 방법들에 비해 주관적인 화질평가와 상관관계가 높게 나타났다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.203-209
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• 2006

온라인 관계 커뮤너티로서 최근 각광을 받고 있는 것은 미니 홈피를 포함한 블로그를 들 수 있다. 장단기적으로 잠재고객 세분화와 시장기회 창출에 블로그서비스가 활용될 수 있기에 많은 인터넷 기업들이 경쟁적으로 블로그 사업에 진출하고 있다. 본 연구목적은 블로그 고유의 서비스품질을 발견하여 서비스가치, 고객만족, 충성의도 사이의 인과관계를 밝혀서 서비스가치의 매개적 역할과 효과성 그리고 블로그서비스품질 전략에 대한 시사점을 제시 하고자 하였다. 결론적으로 고객가치 관점에서 고객유지를 위해 오락성, 고객화, 신뢰성에 중점을 두어야 하고 상호작용성과 편리성은 최소요건으로써 기본적인 유지전략이 필요하다. 본 연구의 한계는 사용연령에 따른 조사대상의 한계와 블로그서비스의 역동성으로 인한 서비스품질요인의 한계로 요약될 수 있다.