• Proceedings of the Korean Society of Computer Information Conference
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• 2019.01a
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• pp.423-426
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• 2019

본 연구의 목적은 서로 다른 지역의 공항서비스품질이 고객만족도에 어떤 영향을 미치는지를 규명하고자 하는 것이다. 서로 다른 지역에 있는 공항의 서비스만족도를 고찰하는 것이다. 더 좋은 공항서비스 제고방안을 제시하려고 하는 것이다. 본 연구는 설문조사를 통해 SPSS와AMOS를 사용해 신뢰도분석, 타당성분석 그리고 구조방정식모형을 통해 통계분석을 실시하였다. 분석결과, 한국 인천공항 측에서 모든 가설 다 유익한 결과가 나타났고, 중국 수도공학 측에서 공항서비스 품질이 고객감지품질에 정의 영향과 감지품질이 고객충성도에 정의 영향을 유의하지 않은 결과를 얻었다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.4
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• pp.133-139
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• 2015

1983년에 중국 정부가 자국민의 해외 여행을 허가한 이래, 중국의 아웃바운드 해외 관광 시장은 비약적으로 발전하였다. 대한민국은 이러한 현상의 최대 수혜 국가 중 하나가 되었으며, 항공운송 분야에 있어 특히 혜택을 보았다. 현재 인천국제공항의 전체 이용객 중 23.9%가 중국인이며, 추후에도 중국여객들이 인천국제공항의 주요한 고객으로 남을 것으로 전망된다. 중국의 광활한 영토와 13억이 넘는 인구를 고려할 때, 중국을 하나의 시장으로만 보는 것이 아니라 여러 지역들이 모인 집합체로 바라볼 필요성이 제기된다. 이렇게 할 시, 각 지역마다 다른 중국여객들이 공항 이용에 있어 보이는 태도와 행동양상의 차이점을 파악하여, 차별화된 서비스 제공의 밑바탕이 될 수 있다. 이를 통하여 중국여객들의 인천국제공항 이용 시 고객 가치와 만족도의 향상에 기여할 수 있다. 본 연구는 중국 정부가 경제, 사회 등의 요소를 고려하여 공인한 방식대로 중국 전체를 다섯 개의 권역으로 분할하여 중국여객들이 인천국제공항 이용에 있어 느끼는 만족도를 조사하고자 한다. 특별히 면세점 이용과 관련된 만족도에 중점을 두고자 한다. 권역별로 지니는 차이점을 분석하여, 권역별로 상이한 서비스 전략을 추진하기 위한 전략적 방향성을 제시한다.

• Proceedings of the Korea Contents Association Conference
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• 2013.05a
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• pp.87-88
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• 2013

세계 및 한국경제의 성장과 함께 항공운송 시장의 급속한 확대에 따라 대한민국에서의 국제항공 운송 수요는 꾸준히 증가하게 됨에 따라 한국의 관문 역할을 담당하던 김포국제공항의 수용능력은 한계에 이르게 되었다. 따라서 정부는 김포국제공항을 대체할 인천국제공항을 건설하여 운영하는 한편 김포국제공항에는 한국 중국 일본의 수도를 포함한 몇몇 도시를 연결하는 근거리 중심의 국제선이 취항하게 되면서 공항운영에 대한 새로운 패러다임을 형성하게 되었다. 대한민국의 수도 서울의 항공교통을 위한 공항이 제한적이지만 복수공항 체계로 운영되면서 인천공항과 김포공항을 이용하는 항공여객은 공항 이용 시 선택의 기회가 주어지면서 공항운영자는 여객의 공항선택에 영향을 주는 요소에 관심이 점차 증대되고 있는 현실이다. 그러나 현재 국내에서는 항공여객의 항공사 선택에 관한 연구는 많이 이루지고 있으나 항공여객의 공항선택에 관한 연구는 상대적으로 미흡한 실정임을 부인할 수 없다. 따라서 본 연구는 항공여객의 공항선택에 미치는 속성이 무엇이고 속성에 따른 중요도와 만족도를 측정하여 공항운영자의 공항운영과 활성화 전략수립에 대한 정보를 제공하는데 목적이 있다. 본 연구에서는 김포공항 국제선 이용객을 표본으로 선정하여 설문조사를 실시하여 IPA 분석과 GAP분석 및 경로분석 기법을 사용하여 분석하였다.

• Journal of the Korea Society of Computer and Information
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• v.25 no.11
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• pp.211-218
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• 2020

Gwangju Airport and Muan International Airport are planned to merge in 2021 while the aviation market is suffering an unprecedented prolonged crisis due to COVID-19 and therefore it is necessary to revitalize the airport to keep up with the passenger's demands. The study conducts an empirical research survey on the passengers of both airports regarding the importance, satisfaction, and overall satisfaction to derive a strategic marketing direction. The results show that to establish a strategic marketing direction, an urgent improvement is required for all "Commercial Facility and Diversity," "Rest Facility and Comfort," "Facilities for the Transportation Vulnerable," "Latest Facility" factors, and "Air Route Diversity." On the other hand, it is required to stop further investing and improving in "Publicity and Marketing" and "Flight Schedule". The results of this study demonstrate academic and practical importance through the comparison of two IPA models, based on Gwangju Airport and Muan International Airport before their integration, to provide substantive and meaningful marketing strategies.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.779-784
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• 2008

In modern society the population of disabled goes on increasing rapidly not only in congenital deformities but also in acquired handicapped persons due to various factors such as car accidents and industrial disaster. And the number of disabled passengers in airports is growing every year with economic growth and globalization in Korea as well. That is the reason why the effort to the convenient facilities for the disabled in airports is needed more. The real situation in airports which are the public buildings is that the effort to install the facilities for the disabled is only perfunctory to meet the legal standard and cannot answer to the expectation of the facilities for e disabled. In this investigation I would like to give the airport operators the guide line to expand the facilities and the disabled an opportunity to use airports more freely and conveniently through the presentation on the problems and solutions with the current situation of the facilities for the disabled and the satisfaction of users in all airports in Korea.

• Korean Journal of Construction Engineering and Management
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• v.10 no.6
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• pp.99-106
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• 2009

In modern society the population of disabled goes on increasing rapidly not only in congenital deformities but also in acquired handicapped persons due to various factors such as car accidents and industrial disaster. And the number of disabled passengers in airports is growing every year with economic growth and globalization in Korea as well. That is the reason why the effort to the convenient facilities for the disabled in airports is needed more. The real situation in airports which are the public buildings is that the effort to install the facilities for the disabled is only perfunctory to meet the legal standard and cannot answer to the expectation of the facilities for the disabled. In this study I would like to give the airport operators the guide line to expand the facilities and the disabled an opportunity to use airports more freely and conveniently through the presentation on the problems and solutions with the current situation of the facilities for the disabled and the satisfaction of users in all airports in Korea.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.394-403
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• 2019

This research focuses on the perception of security screeners using a full body scanner at airport which had been newly introduced to terminal 2 of Incheon Int'l airport. To accomplish the purpose of research, this paper used UTAUT (Unified Theory of Acceptance and Use of Technology) model. Through an empirical analysis, it was proven the factors consisting of technological acceptance and how those factors affect both organizational innovation at airport and job satisfaction of security screeners. According to an empirical analysis, it was found out all the factors of technological acceptance have a significant effect on both organizational innovation and job satisfaction. However, only the effort expectation was shown to have a significant negative effect on the two dependant variables contrary to the other variables (performance expectation, behavioral intention and self efficacy. It was also proven organizational innovation had a moderating effect between technological acceptance and job satisfaction. Such results suggested organizational innovation at airport security division is necessary to enhance job satisfaction using a newly introduced full body scanner.

• Journal of Korean Society of Transportation
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• v.25 no.1 s.94
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• pp.81-91
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• 2007

Incheon International Airport (IIAC) has been named "best airport worldwide" according to the AETRA Passenger survey Program that was jointly administered by Airports Council International (ACI) and the International Air Transport Association (IATA) in 2005. This paper identifies eight dimensions underlying the overall service qualify in passenger terminals. These eight elements were found from literature reviews through relevant documents. The research explains the linkage between the overall satisfaction with IIAC and five services that influence that satisfaction. The five services are the following: service quality of passenger terminals, commercial facility services, easy access by transportation, service quality of the airlines, and contributions to the community by IIAC. The data envelopment analysis (DEA) designed by Cook and Kress (CK Model) was used to maximize the efficiency of commercial facility services, easy access by transportation, service qualify of the airlines, and contributions to the community by IIAC because the model best provided practical plans for a more competitive airport. This paper has three significant results. First, it includes research of passenger terminal-oriented service quality. Second, the author researches service qualify focusing on a three-cornered relation among passengers, airline employees, and IIAC. Third, the paper contains research of service quality focusing on IIAC's employees.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.325-327
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• 2009

This research seeks to investigate transfer passengers' service evaluations of an airport. Transfer passengers are important for many airlines and hub airports because the needs of transfer passengers are quite different from O&D passengers. Despite the increasing importance of transfer passengers for airport operations, little research has been done to analyze their needs toward airport services. The data are collected from Japanese and Chinese transfer passengers to investigate airport services at Incheon International Airport. Through the survey, this research investigates the effects of important airport service attributes on customer satisfaction and behavioral intentions.

• Journal of Advanced Navigation Technology
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• v.18 no.6
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• pp.533-540
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• 2014

We propose an age estimation-based smart digital signage for the next-generation airport service. The proposed system can recognize the face of the customer so that it can display the selective information. Using a webcam, the system captures the face of the customer and estimates the age of the customer by calculating the wrinkle density of the face and applying bayesian classifier. The developed age estimation method is tested with a face database for the performance evaluation. We expect the new digital signage may improve the satisfaction of customers of the airport business.