• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.321-339
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• 2004

The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials fur future public library evaluation.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.371-397
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• 2012

This research works out a design for the assessment model of intellectual capital of the public library based the intellectual capital and assessment index. The public library is created by the intellectual & social capital through knowledge & information service. This study presented core competencies and index and was examined on applicability the assessment model in the public libraries. The result of this research was looked forward to help to index of quantitative and qualitative assessment in values and competencies for libraries' environment.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.49-72
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• 2020

In a rapidly changing environment, public libraries need performance measures that can comprehensively represent their activities in order to respond to various changes, demonstrate social value, and justify input resources. However, most of the performance evaluations have been focused on specific areas or specific analysis methods. Therefore, this study looked at the efforts of advanced countries of overseas libraries to develop performance evaluation tools for public libraries in order to develop performance management tools for domestic public libraries. The implications were derived by reviewing and analyzing the direction, evaluation system, and major performance evaluation areas of public library performance evaluation. The main result was that the perspective of public library performance evaluation was shifting from input-output-oriented to outcome or impact, and the performance evaluation area was linked to the development strategy of public libraries or the role of the library. And, the government and institutions were working together to establish an evaluation system for performance management of public libraries.

• Journal of the Korean Society for Library and Information Science
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• v.39 no.2
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• pp.237-258
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• 2005

Internet Website has become part of daily life. The public library tends to use the website for the information service and the public relations as well. This study aims to evaluate the Web Accessibility for improving universal services in five public libraries website, Seoul Area. Accessibility testing are used two method, that is A-Prompt analysis and HTML Validation Evaluation. The results of evaluation showed that they have been in error. Finally this study well be used for web accessibility in library website.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.73-87
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• 2002

Public library statistics can be a useful tool for measuring public library resources and services and also supporting management process including planning and policy development. This study attempts to present an advanced national public library statistics system to report accurate description of public library situation. Main user groups and useful areas of public library statistics were identified through literature review, and the emerging trends of public library statistics systems at the national and international levels were summarized. Current public library statistics system, annually collected and published by the Korean Library Association, was analyzed and ways for the improvement were suggested particularly in the aspects of validity, reliability, consistency, currency, and utility.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.4
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• pp.107-122
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• 2020

In this Analysis using the evaluation data of public libraries located in Chungcheongnam-do, we compared and analyzed whether there was a difference in the average between the evaluation groups according to the size and institution of the public library, and analyzed the factors influencing the number of visitors to public libraries. The research data used public library evaluation data conducted in Chungcheongnam-do in 2020, and four areas of quantitative evaluation and nine detailed items were set as independent variables. Statistical analysis methods were T-test, ANOVA, and Regreesion. As a result of the analysis, it was found that there was a significant difference in the average of the evaluation group according to the affiliated organization and size. In addition, the factors affecting the number of visitors to public libraries were analyzed and presented. Implications were derived based on the analysis results, and can be used as a basis for establishing public library policies in the future.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.365-385
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• 2007

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.4
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• pp.101-127
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• 2022

Article 31(1) of the Libraries Act(Act No. 18547), which was completely revised on December 7, 2021, stipulates that "the head of a local government or the superintendent of a city/provincial office of education must formulate a plan for the establishment and operation of a public library in advance and obtain the pre-evaluation of the feasibility of establishing a public library from the Minister of Culture, Sports and Tourism." Through the preliminary feasibility evaluation at the construction stage of the public library, it is possible to adjust distribution to improve the adequacy of scale and resolve regional imbalances and gaps. In addition, it is expected to increase service satisfaction and operational enhancement by inducing faithful securing of core infrastructure (librarians, collection, facilities, systems, etc.) in terms of balanced regional development and public library construction. The purpose of this study is to develop and present the basic direction and feasibility evaluation model for establishment of public libraries. The proposed evaluation model is expected to secure the legal basis and institutional legitimacy of the pre-evaluation system for public library establishment and to prevent waste of tax due to poor construction and operation of public libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.1
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• pp.69-89
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• 2004

The purposes of this research are to grasp the actual conditions regarding management of Korean public libraries and to develop the rationalized guidelines for future-oriented policy which should be realized by the government authorities. According to the result of evaluation, it is analyzed that the regional differences of evaluation scores has grown worse, and a chronic problems such as staff shortage, old facilities, lack of budget has been continued repeatedly for 6-years. Moreover the result of evaluation was utilized as a guideline of the policy development on public libraries in the knowledge-based society, based in the evaluation for the management of public libraries in general.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.4
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• pp.311-328
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• 2003

Outcome indicators measuring public libraries´ impact on the community and individual community members have a great utility on the accountability improvement better management and role enhancement. This study identifies such areas of demonstrating public library impacts as economic value, social contribution, and information literacy, by literature review. A framework pertinent to develop public library outcome indicators is suggested for implementing outcome based evaluation in an individual public library´s environment.