• Title/Summary/Keyword: 고객 자산

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A Study on the Influential Factor of the Formation of Psychological Ownership on Personal Information (개인정보 소유감을 형성하는 영향 요인에 관한 연구)

  • Minjung Park;Sangmi Chai
    • Information Systems Review
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    • v.20 no.3
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    • pp.33-49
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    • 2018
  • Since there are growing concerns regarding personal information, users have perceived the importance of it. It makes users try to manage and control personal information by their own intentions. Therefore, we assume users now have begun to perceive psychological ownership on personal information. A main objective of this study is to identitythe relationship between accountability, self-identity, self-efficacy and sense of belongingness and psychological ownership on personal information. We conduct an online-basedsurvey and establish a structural equation model for testing hypothesis. The results show that users' accountability, self-identity and sense of belongingness positively influence to psychological ownership on personal information. Additionally, users' perceived psychological ownership on personal information increase their concern for information privacy. This study suggests a new concept as 'perceived psychological ownership on personal information' to explain for intentions of their psychological possessions toward personal information. The findings of this study can provide a way for how firms have to require clients' personal information with increasing their satisfactions.

Audit Method for Personal Information Protection in On-line Games (온라인게임에서 개인정보보호 감리 모형)

  • Kim, Hee-Wan;Shin, Joong-Won;Kim, Dong-Soo
    • Journal of Digital Convergence
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    • v.10 no.3
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    • pp.23-37
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    • 2012
  • Illegal game players' hacking and propagation of malignant code in online game exposes privacy of online game customers. So, online game companies have to support the standardized systems and operations of customers' privacies. Since online game companies implement authentication of information protection, which focuses on assets or physical, systemic security, they need a more professional system that is related to protection of individual privacy. We analyzed the individual information protection system, which includes ISO27001, ISMS of KISA, GMITS, ePrivacy, online game privacy protection guide, and BS10012. Using the suggested systems, we proposed the systemic tools that measure the level of individual information protection, which includes process and check items of each phase.

Composition and Policy Direction of Compensation Insurance Against Customer Information Infringements in Financial Transactions (금융거래 고객정보 침해사고 보상보험의 구성 및 정책방향)

  • Kim, Jong Hwan;Lim, Jong In
    • The Journal of Society for e-Business Studies
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    • v.19 no.3
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    • pp.1-21
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    • 2014
  • Personal information is a requisite for financial transactions as well as a core asset of financial companies. However, as a side effect of the information society, personal information infringements have emerged as significant social risks, causing realized loss to individuals and companies. This study analyzes results of financial and emotional loss in terms of consumer loss and also presents usefulness of insurance in order to minimize such actual damages as a means of risk transfer. In addition, this study investigates components and premium calculation principles of compensation insurance against personal information invasion and finally presents policies to activate these insurance product. As a method of risk management, insurance not only is a useful tool to guarantee consumer protection and companies' financial soundness simultaneously but also provides a basis of quantitative measurement of IT risks.

Image Types and Experience Factor for Local Identity Brand (지역 아이덴티티 브랜드 형성을 위한 이미지 유형과 경험요인)

  • Lim, Seo-Kyung;Cho, Yong-Jae
    • The Journal of the Korea Contents Association
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    • v.9 no.12
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    • pp.637-646
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    • 2009
  • This study aims at granting maximum high values to local brand images as megatrend in global markets by monitoring local differentiations which local images in each area are classified in abstraction on the side of cognitive aspects of consumers and finally achieving the redefinition of domestic markets with differentiation strategies for revitalizing cultural communication tools in terms of the creation of future local marketing strategies. This study newly classifies the cognitive aspects of domestic consumers into 4 distinguished patterns for creating an image of each local area and analyzes image creation factors for each local image in 5 aspects affecting the image creation of local brands.

Technique of Range Query in Encrypted Database (암호화 데이터베이스에서 영역 질의를 위한 기술)

  • Kim, Cheon-Shik;Kim, Hyoung-Joong;Hong, You-Sik
    • Journal of the Institute of Electronics Engineers of Korea CI
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    • v.45 no.3
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    • pp.22-30
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    • 2008
  • Recently, protection of personal information is getting more important. Many countries have legislated about the protection of personal information. Now, the protection of relevant personal information is required not for a simple image of enterprises but law obligation. Most databases in enterprises used to store customers' names, addresses and credit card numbers with no exceptions. The personal information about a person is sensitive, and this asset is strategic. Therefore, most enterprises make an effort to preserve personal information safely. If someone, however, hacks password information of DBMS manager, no one can trust this system. Therefore, encryption is required based in order to protect data in the database. Because of database encryption, however, it is the problem of database performance in terms of computation time and the limited SQL query. Thus, we proposed an efficient query method to solve the problem of encrypted data in this paper.

The Effectiveness of Image and Attitude on Extension Brand Loyalty in the Foodservice Industry (확장된 외식브랜드이미지와 브랜드태도가 브랜드충성도에 미치는 영향에 관한 연구)

  • Kwon, Kum-Tack
    • Management & Information Systems Review
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    • v.28 no.2
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    • pp.1-19
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    • 2009
  • In the severely competitive market, brand extension strategy has become a key strategy to the companies that are trying to expand in the new market and to cut down the marketing cost. In conclusion, following results are deduced. First, hypothesis 1(H-1) refers to the relationship between image of extension brand and attitude of extension brand, and it shows path-coefficients value of 0.43, and t-value of 4.21 which supports the hypothesis statistically. Second, H-2 is the result of the analysis of relationship between attitude of extension brand and loyalty of extension brand and consequently the hypothesis is supported by the path-coefficients value of 0.29 and t-value of 3.08. The results of this study provided very useful information for both foodservice industry and academics. At first, in the theocratical point of view, this study suggests a new concept the foodservice brand extension. Consequently in marketing point of view, the results of this study recommend several strategies of foodservice brand extension using foodservice image, attitude and loyalty.

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Development of Value-Added Service Systems based on AMR Data in the Power Industry (원격검침 데이터를 활용한 전력부가서비스 시스템 개발)

  • Kim, Sun-Ic;Jang, Moon-Jong;Oh, Do-Eun;Ko, Jong-Min;Yu, In-Hyeob;Lee, Jin-Kee;Cho, Seon-Ku;Yang, Won-Cheol;Kim, Jin-Cheol
    • Annual Conference of KIPS
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    • 2005.05a
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    • pp.695-698
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    • 2005
  • 최근 국외의 전력회사들은 미래 디지털 사회의 기반이 되는 신전력시스템을 구현하는데 필요한 핵심기술중의 하나로서 IT(Information Technology)기반 전력부가서비스 기술의 중요성에 대해 강조하고 있으며, 이를 위해 원격검침 데이터를 기반으로 하는 다양한 전력부가서비스를 개발하여 적용하고 있다. 한편 국내의 경우 원격검침 데이터는 전력요금 산출용도로 활용되고 있는 수준이다. 전력회사는 원격검침 데이터가 고객과의 관계에서 부가가치를 높일 수 있는 무한한 잠재력을 지닌 전략적인 자산으로 보고, 원격검침 데이터 가공 및 활용기술의 선진화를 통하여 전력회사와 전력소비자 모두에게 필요한 전력부가서비스의 적용이 필요하다. 본 논문에서는 국내 전력산업 환경에 적합한 새로운 전력부가서비스 적용방안으로 제안한 전력 에너지 컨설팅 서비스에 대해 소개하고자 한다. 본 논문에서 제안한 전력부가서비스의 적용은 전력소비자 측면에서는 요금절감 효과가 전력회사 측면에서는 부하 수요관리 및 투자비 절감 효과가 예상된다.

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Consumer Confidence, Identification, and a Brand Attitude according to the On-line Brand Community Type (온라인 브랜드 커뮤니티 유형에 따른 소비자신뢰, 동일시 및 브랜드 태도)

  • Kim, Kyung-Min;Kim, Kyung-Hee;Wang, Zhong-Qi
    • The Journal of the Korea Contents Association
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    • v.9 no.3
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    • pp.241-249
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    • 2009
  • With the recent growth of the Internet, the on-line brand community has been a major vehicle for building a corporate brand asset. This study aimed to identify the effective relationship between confidence, identification, and a brand attitude according to the on-line brand community type. As a result of an empirical analysis, first, the customer-driven community showed higher confidence and identification than those of the corporate-held community. Also, the customer-driven community was assessed more favorable also in the brand attitude. Second, the interactive effect between the community type and community activities was found to be significant in the confidence of the community confidence, and it was also the same for the identification of the community. Therefore, it would be necessary for companies to prepare strategies for improving the level of confidence and the identification of consumers in consideration of the community type for effective brand management on-line.

The Analysis on Management Consulting Effect of a Bank on Client firms: Empirical Case Study Focused on Ante-Post Bank Consulting Effect Comparison (은행 경영컨설팅의 효과에 관한 실증연구 -A은행 사례를 이용한 컨설팅 전후 효과 비교 중심-)

  • Yang, Yong-Hyeon;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.12 no.11
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    • pp.215-223
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    • 2014
  • To provide evidence of bank's management consulting effect on client firms' performance and contribution to the bank, this study adopts Matching Sample Design and OLS regression using financial and consulting data from A Bank, which allowed us for empirically testing bank's management consulting effect on client firms. Specifically, We examine difference between ante-post performance of consulting client firms and difference between performance of consulting client firms and the other client firms. Empirical results show that management consulting by a Bank can increase interdependency, while It does not cause significant improvement of growth, activity, and profitability. This result provides further understanding of effect of management consulting by a bank on consulting client firms and some implication which banks should consider for management consulting.

Value Model for Applications of Big Data Analytics in Logistics (물류에서 빅데이터 분석의 활용을 위한 가치 모델)

  • Kim, Seung-Wook
    • Journal of Digital Convergence
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    • v.15 no.9
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    • pp.167-178
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    • 2017
  • Big Data is a key asset for the company and a key factor in boosting its competitiveness in the logistics sector. However, there is still a lack of research on how to collect, analyze and utilize Big Data in logistics. In this context, this study has developed a value model applicable to logistics companies based on the results of analysis and application of Big Data in the logistics of previous studies and DHL. The purpose of this study is to improve the operational efficiency and customer experience maximization level of logistics companies through utilization of big data analysis in logistics, to improve competitiveness of big data utilization and to develop new business opportunities. This study has a significance to newly create a value model for utilization of big data analysis in logistics sector and can provide implications for other industries as well as logistics sector in the future.