• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.4
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• pp.1-8
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• 2012

The purpose of research is to reveal the basic factors which innovation behaviors is motivated in the small-and-medium sized company for strengthening the competitiveness. This study empirically investigates and I was able to obtain participations of 114 questionnaire, and derived statistics by means of SPSS/PC version 18.0. In this study I found that strategic approach of organization and educational supports are significant to effective shop-floor process control. Also, results of process control are significant to customer satisfaction and business performance.

• 한국정보통신설비학회:학술대회논문집
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• 2008.08a
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• pp.300-303
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• 2008

KT는 기업대상 전국대표번호서비스(예: 1588, 1577 등)와 기업이 보유하고 운용중인 콜센타 서비스를 통합한 새로운 부가서비스를 기업고객에게 제공하여 기업 콜센타의 인바운드 및 아웃바운드 호처리를 효율화하고, 고객사에게 일원화된 고객 접점 센터 구축을 통한 One-Contact, One-Stop서비스 구현 가능하게 함은 물론 기업고객측 회선, 장비 등에 대한 투자 및 운용비용을 절감할 수 있게 하고 있다. 이를 위해 KT에서는 기업 콜센타 구축시 다양한 구축환경(예: 고객사 CTI 미들웨어)과 고객사가 보유한 멀티사이트 콜센타에 적합하도록 지능망 개선 및 효율적인 시스템간 접속환경 제공으로 변화하는 기업 콜센타 고객의 니즈에 맞는 유연하고 강력한 서비스를 제공하고 있다. 본 논문에서는 기업형 콜센타 솔루션에 관한 통신사업자별 제공 기술 및 현황, KT에서 제공중인 콜센타 제공 구조에서의 지능망 제공 요소와 고객사 콜센타와의 망간 시스템 연동관계를 분석하고, KT에서 콜센타 부가서비스기반 호 제어하에서 제공하고 있는 기업의 콜센타 유형별 구축방안을 실제 적용 사례를 기반으로 제시하고 이에 따른 최적의 콜센타 구축방안을 제시한다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.05a
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• pp.897-899
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• 2015

우리나라는 높은 R&D 투자에 비해 기술사업화 성과가 낮다. 이로 인해 공공연구기관의 R&D결과물의 성과확산에 대한 관심이 높아지고 있으며 이는 궁극적으로 기술사업화의 중요성이 보다 부각되고 있다. 본 논문에서는 기술수요자인 기업고객을 대상으로 심층인터뷰 및 시장조사를 통해 기술사업화 추진과정에서의 애로사항 및 개선 니즈를 분석함으로써 향후 국내 기술사업화 활성화를 위한 시사점을 제시하고자 한다.

• Journal of Digital Policy
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• v.2 no.1
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• pp.21-30
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• 2023

Current research and practice have increasingly sought to focus on approaches to facilitate innovation due to its expanding growth of the experience economy over the past decade. Normally, customer experience design aims to maximize the effectiveness of positive experience with a brand or company's touchpoints when customers make a purchase as well as use a certain product or service. In order to design a product or service that can provide varying levels of experiences, there needs more beneficial design process strategies to help resolve the changing nature of customer experience. Design process is one such approach that provides designers as well as researchers across various academic disciplines as an integral source of creativity, driving innovation and growth. In this regard, this study aims to look specifically at the nature of customer experience and attempts to understand what extent that design process in both practice and theoretical perspective can assist in customer experience improvement. As a further consequence, this study will focus on implementing the idea of circular design into the customer experience process, namely the Circular CX Design Process-which is expected to increase effectiveness and efficiency in addressing customer needs and demands as well as delivering positive experiences at various touchpoints along the customer journey.

• Journal of Service Research and Studies
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• v.6 no.3
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• pp.91-105
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• 2016

Today the beauty industry has reached a point of saturation, and competition has become fiercer than ever. Furthermore, customer needs and expectations have become increasingly sophisticated and diversified. In particular, it has become more difficult for small beauty salons to maintain customer loyalty by staying competitive and satisfying customer needs and demand. In fact, beauty salon customers want to get individualized services as well as a wide variety of hairstyles. Therefore, this study attempted to analyze the sustainability management of beauty salons. It looked at how an increase in sales and in customer loyalty can be achieved by enhancing awareness of the fact that small beauty salons' competitiveness stems from strenuous efforts for the best customer service, individualized hairstyling services, professional skills and customer trust. The study results found that beauty salons need to keep promoting development and improvement for the following: advanced skills, excellent services, reasonable price, convenient locations, advertisement and PR, development of an exclusive manual, intensive staff training and character education plan, complaint management and follow-up and decrease in customer migration.

• Design Convergence Study
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• v.13 no.5
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• pp.131-145
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• 2014

Considering the number of population commuting from Gyeonggi to Seoul, the development of the bus system is relatively slow. There are many problems to be solved but it has been overlooked, leaving the users in discomfort. The goal of this research is to improve the current system to satisfy the unmet needs, using HCI methods, which is composed of five steps, including Define, Find, Analyze & Synthesize, Ideation, Develop. In Define, we recruited the interviewees using the extreme user method to find their needs. In Find, we proceeded 'be the customer', shadowing for background research and in-depth interview. In Analyze & Synthesis, we analyzed the customer needs and clustered to similar needs to draw useful ideas. After that we suggested sophisticated ideas based on design principles from previous stage and visualized in user scenarios and mock-ups. Overall, the research suggests with text message service, informative light service and mobile application to improve the existing bus station.

• Journal of Digital Contents Society
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• v.15 no.2
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• pp.219-225
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• 2014

Competition between corporations is getting more intense, so they need customer feedback in order to fulfill an effective management. Recently, SNS (Social Network Service) such as Twitter and Facebook has grown dramatically because of smart phones. Social media like Twitter and Facebook let customers to express their needs, and using big data such as data on SNS is a very effective method for getting customer's feedback. Collecting and analyzing social big data are operated by Buzz monitoring system. This research suggests how to utilize big data for getting customer's feedback on hotel CRM(Customer Relationship Management), which considers customer itself as asset of business. This paper demonstrates the research of buzz monitoring system that analyzes big data, and presents results of hotel customer reputation using buzz monitoring system. It would analyze the result from the hotel customer reputation, and research the implication in this paper.

• Life and Agrochemicals
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• s.277
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• pp.41-43
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• 2012

지난 4월 1일 농촌진흥청 국립농업과학원 농산물안정성부 수장으로 임명된 이영자 부장은 향후 부의 운영방향에 대해 "업무 효율성 제고를 위한 멘토링 제도 운영과, 고객의 니즈 분석을 통한 현장중심 및 정책지원 과제를 발굴과, 외부환경에 대한 선제적 대응 및 협력 강화를 위해 갈등해소 전략수립과, 이해관계자 등과 협력네트워크를 구축해 나갈 것이다"라고 밝혔다.

• Digital Contents
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• no.12 s.115
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• pp.40-43
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• 2002

XML 기반 e-비즈니스 토탈 솔루션 업체인 씨오텍은 4년이란 짧은 시간에 'XML 전문기업'으로 자리를 공고히 했다. 이렇게 놀라운 성장을 거둘 수 있었던 것은 XML 전문기업으로서 '고객의 니즈'에 맞는 제품군을 공급한데서 비롯된다고 할 수 있다. 특히 기능 중심의 단순 패키지 제품이 아닌 XML에 관련된 모든 솔루션을 보유, 문서입력기관인 '에디터'에서부터 기업간(B2B) 전자상거래 솔루션까지 통합제품군을 갖추고 있다. 최근에는 전자정부(G4C), 국세청, 관세청 등 주요 프로젝트를 잇따라 성공적으로 수행하여 주목받고 있는 '씨오텍'을 찾아가 보았다.

• 프린팅코리아
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• v.14 no.7
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• pp.96-97
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• 2015

리코코리아는 지난 5월 29일 호텔PJ에서 리코 프로 C7100s 론칭 행사 및 기자간담회를 개최했다. 이날 행사에서 리코코리아는 뛰어난 재현성과 인쇄정밀도로 포스터나 카탈로그, 봉투, 포토북에 이르기까지 고객의 니즈에 부응할 수 있는 부가가치 높은 인쇄물들을 뛰어난 품질로 출력할 수 있는 리코 프로 C7100S 시리즈를 공개했다. C7100S 시리즈는 화이트나 클리어 인쇄를 가능하게 하는 5번째 별색 토너를 활용해 기존의 CMYK로는 표현할 수 없었던 투명지나 짙은 색상의 종이에도 다품종 소량 제작이 가능하다.