• Title/Summary/Keyword: 고객요구

Search Result 1,367, Processing Time 0.031 seconds

A Study on the Product differentiation Process by the Structuring of Design Factors (디자인 인자의 구조화에 의한 제품 차별화 프로세스 연구)

  • Kim, Hyun
    • Archives of design research
    • /
    • v.13 no.2
    • /
    • pp.73-80
    • /
    • 2000
  • In this study design information was separately defined form general product information and thus factors reflected in product design ion the basis of values and roles were extracted. The following is a classification of 5 different types of design factors divided according to their disposition. ·Innovation factor - element which previously did not exist or element related with explicit reformation ·Open factor - active element which not only improves current performance but also induces new functions through understanding of usage situations and new possibilities. ·Anterior factor - element which prolongs and develops the early development requirements of products through C.I. and P.I. related elements and characteristics of previous models and design strategy. Self-evidence factor - element related with function visualization through product structure which may make possible the consolidation of shape and function. Rigid factor - element, based on the human factors engineering, related with the safety and efficiency of users. This classification was obtained by defining major characteristics of products considering the target consumer and market characteristics. In this classification factor structuring design process which efficiently deducted a differentiated final product by synthesizing factors of higher importance as dominant factors was proposed. With this kind of factor structuring process, product differentiation may be achieved by bestowing individual characteristics to each product by combining design dominant factors associated with the product for a specific purpose from the stages of product concept development. Moreover, this may be used as an approach to actively correspond to the various and specific demands of the comsumer.

  • PDF

An Effects of 3PL Service Quality and Relationship Quality on the Logistics Performance (3PL 서비스품질과 관계품질이 물류성과에 미치는 영향)

  • Kwon, Young-Sik;Kwon, Min-Taek
    • Journal of Distribution Research
    • /
    • v.15 no.5
    • /
    • pp.19-35
    • /
    • 2010
  • In recently, the globalization of business and the competitive pressure have led to the growing strategic importance of the logistics function within the organization. All organizations are approaching 3PL(Third party logistics : 3PL) services to manage their logistics activities to gain competitive advantages. This has placed a number of demands on the logistics system and has become a rapidly developing area of investigation. Thus the research objective is to examine the effects of 3PL service qualities, trust and commitment on logistics performance. The results shows that visibility and expertise of the 3PL service quality elements positively affected shipper's trust. And availability, visibility and communication of the 3PL service quality elements positively affected shipper's commitment. In addition, the trust and commitment of shipper's company on the 3PL corporation positively affected logistics performance.

  • PDF

Survey on Status of Operation of After-School Science Activities in Elementary School - Focus on Elementary School Parents' Perception in Gyeonggi Province (초등학교 방과후 과학관련 특기적성 운영 실태 조사 - 경기지역 초등학교 학부모 인식을 중심으로)

  • Park, ChulSun;Kwon, Nanjoo
    • Journal of Science Education
    • /
    • v.38 no.3
    • /
    • pp.490-508
    • /
    • 2014
  • The objective of this study is to describe the status of operation of after-school science activities in elementary school and offer suggestions for the activation of such programs by targeting parents who participated in an open class, and examining their recognition of the program. To achieve this, announcement sheets for after-school science activities in 809 elementary schools in Gyeonggi-do were collected to examine the class names, class fees, material costs, and management status of class hours. In addition, 36 parents who participated in an open class were targeted, and their recognition of the program was analyzed using the results of a questionnaire. A draft of the questionnaire was developed by revising and complementing the 2013 customer satisfaction survey of the living science class of the Korea Foundation for the Advancement of Science & Creativity. The final questionnaire was completed by consulting 1 science education professor and 12 Master's candidates in science education for advice on the validity of the questionnaire content and terminology. The collected data were analyzed using a statistical program. Based on the results of the study, the following suggestions are proposed for the activation of after-school science activities in elementary school. First, the needs of education consumers (parents) should be identified and reflected persistently to activate after-school science activities in elementary school. Second, a science program that reflects the demand and choice of education consumers (parents) needs to be developed for the continuous activation of after-school science activities in elementary school.

  • PDF

Curriculum Development Direction through Content Analysis of the safety security guard (경호·경비분야 연구의 내용분석에 따른 교육과정 개선을 위한 개발방향 탐색)

  • Park, Young-Man
    • Korean Security Journal
    • /
    • no.51
    • /
    • pp.253-272
    • /
    • 2017
  • This study analyzes the contents of 1,279 articles related to administrative, management, marketing, and service for private clients among the scholarly research results in the field of security and security, and categorizes the main topic security, private security, The results of this study are as follows. First, the main academic achievements of the security and security sciences were first identified by finding 32 subordinate or related subjects in each category. The situation of the curriculum and the environment which is insufficient compared to the needs of academia and the age was confirmed. The task of improving security and security science analyzed through this study is the expansion of education and training courses related to management and service, which are suitable for the major course of the major. And the analysis of socio-scientific disciplines and job types in the field of security and security In this study, firstly, it is necessary to develop a management and marketing measurement tool suggesting the specificity of security and security business. Second, it is necessary to reconsider learning units of management skill related to management and marketing. Third, In order to improve the curriculum of security related departments, we proposed the necessary preconditions and improvement directions.

  • PDF

The Effects of Relational Characteristics on the Performance of Business-to-Business Electronic Commerce (거래의 관계특성이 기업간 전자상거래 성과에 미치는 영향에 관한 연구)

  • 진영배
    • Journal of the Korea Society of Computer and Information
    • /
    • v.5 no.4
    • /
    • pp.28-40
    • /
    • 2000
  • As the surrounding of companies is more complicated and intensive. many companies attempt managerial innovations by using information technology(IT) strategically. Recently, information technology, especially Electronic Data Interchange(EDI), is highlighted in the surrounding of companies, because it is regarded as a core technology. EDI is the direct computer-to-computer exchange of business documents in standard formats. EDI brings many benefits to the organization such as reduced costs, faster turnaround, better customer service, and strategic advantage. The Purpose of this study is to identify the effects of relational characteristics-communication, trust, conflict, and commitment- on the performance of Business-to-Business EC. In other words, this study examine the relationships between each characteristics and the effects of these characteristics on the organizational performance. The results of empirical analysis revealed that communications between parties have positive influence on the trust and commitment, and high label of commitment on the EDI is improved the organizational performance. In addition, trust in parties indirectly affects characteristics has unexpectedly positive influence on the trust, commitment, and performance.

  • PDF

A Study for how a CEO's moral management influences on his employees' absorbing into their business in a Stock company (증권회사 CEO의 윤리경영이 조직몰입에 미치는 영향 연구)

  • Kang, Chang-Won
    • Journal of Distribution Science
    • /
    • v.6 no.1
    • /
    • pp.63-77
    • /
    • 2008
  • The source of a business competition is man and the core of a business success depends on people's ability, efforts and cooperation. Therefore, modern managers are making varied efforts to perform the ethical management for the organization immersion and job satisfaction of the employees. The managers of the financial agencies including the enterprises competing in the global market, face numerous ethical issues and problems. Considering the reality that financial institutions are actively asked to perform the responsibility and duties sincerely, the tasks how the head of financial agency will accept the social study of the level of ethics and change the level of recognition, and how he will settle it as the natural feature in the institution, become an important management target. In addition, it is necessary to figure out how the ethical management of the head of the financial agency will affect the organizational immersion of the employees. Based on the objective of this study, we attempted to confirm how the ethical management will of the head of the financial institution would affect the organizational immersion, the employees' mental result variables. Through this study, it became necessary for the directors of the financial institutions to search for the methods to improve the system of management and enhance the observance will of the business ethics so that they may not cause the disposition of the violation of the business ethics owing to the enforcement to achieve the target of the results of the business or the error recognition of the norm. Further, the heads of banks will have to set a management policy focused on the democratic management and the ethical justice based on the participating methods to induce the cooperative commitment of the stock company employees not to be shifted from the globalization and the competitive society.

  • PDF

Building a Data Model of the River Thematic Maps (하천주제도 데이터모델 설계에 관한 연구)

  • Kim, Han-Guck;Song, Yonh-Cheol;Kim, Kye-Hyun
    • Journal of Korean Society for Geospatial Information Science
    • /
    • v.11 no.4 s.27
    • /
    • pp.35-43
    • /
    • 2003
  • Currently, the government has been driving numerous projects to build the e-government which can enable limitless access and utilization of the information through the accomplishment of the real time based various administrative services. In water resource field, a project to generate digital river thematic maps has been undergoing as a part of the computerization projects. As a partial results, the RIMGIS project has been completed and generation of the various river thematic maps has been required to fully utilize the DB built from RIMGIS project. For the effective generation of the thematic maps, a data model needs to be developed. A data model has been developed in this study to provide more efficient method to generate the thematic maps utilizing existing DB. The data model proposed from this study has defined the relationships between core feature data and framework Data along with relationships among data elements to represent the rivers in the real world more accurately. The core feature data and framework layers have been defined based on the survey of the domestic and foreign case studies along with requirement analysis of the users in the water resource field. The proposed core feature data has been defined based on the minimum unit of 'class', and the relationship between classes has been established based on the ArcGIS Hydro Data Model for the integrated processing of the river information. The proposed spatial data model can be judged to contribute establishing more efficient generation methodology of the river thematic maps.

  • PDF

The Representative Technology Field Analysis of Domestic Defense Companies in Communication-electronics based on Patent Information Data (특허 자료 정보 기반 국내 통신전자 방산업체 대표 기술 분야 분석)

  • Kim, Jang-Eun;Cho, Yu-Seup
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.18 no.4
    • /
    • pp.446-458
    • /
    • 2017
  • In order to make a decision about the acquisition of command control communication weapon systems considering the client's technology level requirements, the improvement of the domestic technology level and security of core technology, the person in charge can perform technology evaluation/analysis based on command control communication weapon system patent data. As a method of collecting such patent data, we can collect the patent data of government-designated (Defense Acquisition Program Act Article 35) companies (11 Major defense companies/9 General defense companies) through the Korea Intellectual Property Rights Information System (KIPRIS) of the Korean Intellectual Property Office (KIPO) In this way, we collected 1,526 patents and 134 International Patent Classification (IPC) types through the KIPRIS of the KIPO. Based on these data, we performed three types of analysis, General information analysis, Principal Components Analysis (PCA) and Network analysis, and extracted 27, 19 and 13 IPC types from them, respectively. Based on the above three analysis results, we confirmed 8 IPC types (F41A, F41G, G06F, G01S, H04B, H04L, H04M and H04W) as the key technologies and representative technology fields of domestic communication-electronics defense companies.

Agile Framework for SOA-based Application Development (SOA 기반 애플리케이션 개발을 위한 Agile 프레임워크)

  • Shin, Seung-Woo;Kim, Haeng-Kon
    • The KIPS Transactions:PartD
    • /
    • v.16D no.1
    • /
    • pp.55-64
    • /
    • 2009
  • Various business model and computing environments are currently merged into web services and many web related application products are also develop. Most of IT enterprises in Korea use the Service-oriented architecture (SOA) whenever they develop the web applications. SOA is an approach to loosely coupled, protocol independent, standards-based distributed computing where software resources available on the network are considered as Services. SOA is believed to become the future enterprise technology solution that promises the agility and flexibility the business users have been looking for by leveraging the integration process through composition of the services spanning multiple enterprises. But, There are no specific development methodology to apply into SOA standard model until now. The developer uses the currently existing methodology to develop the application with SOA. The users have some limitations to use it. In this paper, we suggest a Frameworks for applying agile methodology into SOA to address the productivity and quality of small web related project. We design and implement a frameworks architecture for applying the agile method into SOA and describe the process model to implement it. We finally evaluate the frameworks with productivity, flexibility and maintainability.

Emotional Labor between Service Job vs. Non-Service Job and Effect of Emotional Labor on Depression and quality of Life (서비스직과 비서비스직의 감정노동 및 감정노동이 우울과 삶의 질에 미치는 영향)

  • Kim, Hwan;Han, Sumi;Choi, Hyera
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.20 no.4
    • /
    • pp.177-188
    • /
    • 2019
  • Emotional labor is the process of regulating feelings or emotions and expressing them in the way that fulfill job requirement. There have been many studies about characteristics or related variables of service workers' emotional labor, but are few studies comparing emotional labor between service workers and non-service workers. Therefore we are to examine the differences of emotional labor among the different types of workers. And as depression and lowered quality of life are well known negative consequences of emotional labor, we also intend to study the relationship between depression, quality of life, and emotional labor. Data were collected from 125 sales workers, and 186 cyber university full time students. And as to assure the student participants to be non-service workers, we limited the participant job as administrator, soldier or housewife. To compare differences of groups, one-way ANOVA was performed with Fisher's LSD as post hoc comparison. On overload in customer reception, service workers showed significantly higher scores, and on demand of emotional regulation/emotional dissonance/depression, both service workers and housewives showed significantly higher scores. Also analysis of multiple regression was performed, and the result showed that, emotional dissonance increased depression but decreased quality of life, while support/care increased quality of life, but decreased depression. With the result, implications and limitations of this study were discussed.