• Journal of Distribution Science
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• v.8 no.4
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• pp.17-23
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• 2010

The Banking industry is expanding rapidly. To keep the competitive advantages, participating companies concentrate their resource to provide the distinguishable services by increasing the service quality. This study is to find that how three kinds of service quality(process, output, and service environment) affect on the customer satisfaction. In this paper, WPCSI (Weighted Potential Customer Satisfaction Index) was developed using Kano model and PCSI. Kano's model of service quality classification was used to improve customer satisfaction, customer satisfaction index was calculated. Customer satisfaction index was calculated using the existing potential for improving customer satisfaction index (PCSI Index) to complement the limitations of the weighted potential improve customer satisfaction index (WPCSI) were used. Analysis using PCSI improve the quality of service levels may be useful in assessing. However, this figure is a marginal degree of importance on customers and quality characteristics have been overlooked but has its problems. A service provided to customers with some important differences depending on the interpretation of the scope for improvement is to be classified. In other words, the level of customer satisfaction and the satisfaction of the current difference between the comparison factor for the company to provide information about the priority of the improvement was not significant. Companies are also considered important that the customer does not consider the uniform quality of service provided can be fallible. In this study, the weighted potential to improve it improve customer satisfaction index (WPCSI) proposed a new customer satisfaction index. This is for customers to recognize the importance of quality characteristics by weighting factors, to identify practical and improved priority to provide more useful information than has been. Weighted potentially improve customer satisfaction index (WPCSI) presented in this study by the customers aware of the importance of considering the quality factor is an exponent. The results, 'Employees' working ability', 'provided the desired service level', 'staff to handle this task quickly enough' to the customer of the factors had significant effects on satisfaction are met. On the other hand 'aggressiveness on the product description of employees', 'service environment as a whole, beautiful enough to' meet and shows no significant difference between satisfaction. But 'aggressiveness on the product description of employees' and reverse (逆) were attributable to the quality. Small dogs and overly aggressive products that encourage the customer dissatisfaction that can result in widening should be careful because the quality factor can be said. As a result, WPCSI is more effect to find critical factors which can affect customer satisfaction than PCSI. After that, we discuss effects and advantages of customer satisfaction using WPCSI. This study, along with these positive aspects, the limitations are implied. First, this study directly to the bank so that I could visit any other way for customers, utilizing the Internet or mobile to take advantage of the respondents were excluded from the analysis. Second, in survey questionnaires can help improve understanding of the measures will be taken. In addition to the survey targeted mainly focused on Seoul, according to a sample, so sampling can cause problems is the viscosity revealed intends.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.3
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• pp.370-379
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• 2020

This study examined the growth characteristics and competitive advantages of Korea's tourism industry compared to other Northeast Asian countries using the Balassa Indices and Shift-Share method. The analysis results showed that the growth of Korea's tourism industry over the past decade was due mainly to external factors, such as the growth of the global economy and the expansion of the tourism sector, while the role of growth momentum of the tourism industry itself was insignificant. Employment in Korea's tourism industry has shown relatively higher increasing rates compared to the rates of the total amount of sales and value-adding. This appears to be caused by the decreased absorption of the labor force in the tourism industry due to the overall capacity of job creation. (Ed note: This sentence was unclear. Please check the edits.)The competitive advantage of Korea's tourism industry has been strengthened over the past decade, but it is still inferior to other countries. The travel account balance showed that the economic size of the Chinese tourism sector had grown rapidly over the past decade, but the competitive advantage of the sector has been weakened. On the other hand, the economic size of the Japanese tourism sector has shown sluggish growth, while its competitive advantage has been strengthened significantly.

• Journal of Korea Port Economic Association
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• v.32 no.1
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• pp.1-16
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• 2016

In this study, we explore the characteristics of directors' network structure and investigate the relationship among the network of board directors in the Korean logistics industry. Social network analysis reveals hidden patterns of the interlocking directors' network. We construct a directors' network index using social network analysis of the Korean logistics industry. Empirical results have showed that of the 23 companies analyzed, the network index of Korean Air is the highest. The interlocking network index of Korean Air, Hanjin and Hanjin Logistics Company is 0.4, 0.32 and 0.24 respectively. Korean Air has a strong central interlocking network that can create social power through the logistics industry. Our paper contributes to the broad literature in two ways. First, unlike the existing literature on director structure, this paper concentrates on the relationship among interlocking directors. Second, logistics firms need to be aware of the importance of networks and recognize the occurrence of power.

• Applied Chemistry for Engineering
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• v.4 no.2
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• pp.365-372
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• 1993

$CO_2$ methanation was performed over Ni supported on cation-exchanged Y zeolites under atmospheric pressure at $250{\sim}550^{\circ}C$ and $H_2/CO_2$ mole ratio of 4. Adsorption strength between carbon dioxide and nickel was found to be Influenced by the cation exchanged in the zeolite. TPD(Temperature-programmed desorption) results show that the adsorption strength decreases in the order of Ni/NaY>Ni/MaY>Ni/HY. TPSR(Temperature-programmed surface reaction) results indicate that enhanced methanation activity is obtained when the adsorption strength between carbon dioxide and nickel is stroing. As the reduction temperature increases, the methantion activity of the catalyst increase. From this result the larger size nickel particle seems advantageous for $CO_2$ methanation reaction. The maximum activity is obtained when nickel loading is 3.3wt%. Carbon monoxide is produced as a by-product throughout the reaction temperature range, and as the contact time increases, the selectivity to methane increases and the selectivity to carbon monoxide decreases steadily. Thus methane seems to be produced from $CO_2$ via CO as an intermediate species. In the temperature range of $410{\sim}450^{\circ}C$, the methane production rate is found to be dependent on the orders of 3.3~-0.5 and 1.4~3.6 with respect to $CO_2$ and $H_2$ partial pressures, respectively. This clearly shows that $CO_2$ and $H_2$ are competing for adsorption sites and as the reaction temperature increases, it becomes increasingly difficult for $H_2$ to be adsorbed on the catalyst surface.

• Journal of The Korean Association of Information Education
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• v.18 no.1
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• pp.65-74
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• 2014

The STEAM education and the computer science education have become increasingly important with the advert of science technology that enhances the national competitiveness. The purpose of the research is to develop the STEAM education program focused on programming education. I introduced a programming activity utilizing a sensor that can trigger students' interest with relation to other school subject factors. I applied the education program to grade 4-5 students, then compared and analyzed effects of the education program by conducting pretest and posttest regarding the creativity, reasoning skills, and the affective domain in science learning. Overall, the analysis reveals that the STEAM education program developed in this study improved fluency, originality and creativity index of the students' creativity, reasoning skills and scientific attitudes.

• International Commerce and Information Review
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• v.16 no.4
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• pp.55-75
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• 2014

Non-parametric method such as technology efficiency, DEA/Window model and Malmquist Productivity Index (MPI) are used to measure efficiency and productivity of ICT (Information and Communication Technology) manufacturing industry and service industry over the period 2007-2011. The results of this paper indicate following: (1) Technology efficiency of the ICT manufacturing industry were found as the range of 0.34 and 0.39 over the sample period. Technology efficiency of the ICT service industry were found as the range of 0.16 and 0.20 over the sample period. (2) The geometric average of the Malmquist TFP indexes on ICT manufacturing industry indicated the productivity improvement an average of 8.3 percent. The geometric average of the Malmquist TFP indexes on ICT service industry indicated the productivity improvement an average of 1.6 percent. (3) TIER analysis result on ICT manufacturing industry showed that optimal bench marking made by storage devices${\rightarrow}$wireless communication equipment${\rightarrow}$broadcasting equipment${\rightarrow}$radio, recording and playback devices${\rightarrow}$computers, printers, video and audio-visual equipment path. TIER analysis result on ICT service industry indicated that optimal bench marking made by computers and packaged software${\rightarrow}$wired communication${\rightarrow}$communication, information, detection equipment${\rightarrow}$consulting and construction for computer systems integration${\rightarrow}$industrial machinery and equipment rental${\rightarrow}$telecommunications reseller${\rightarrow}$system software development and delivery${\rightarrow}$hosting path.

• Journal of the Korean Institute of Intelligent Systems
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• v.26 no.2
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• pp.141-146
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• 2016

By occasion of propagation of 3D TV, technology of glassless 3D display is increasingly important. Currently, there was no lead technology In this technology. Thus it is important to develop differentiated technology for secure competitiveness. In this paper, We analyze patents for R&D strategy about glassless 3D display. Through Company-Technology matrix analysis and Patent trend analysis, We extract promising technology field and core technology. Lastly We suggest R&D strategy by using patent road map.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.38 no.7
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• pp.817-822
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• 2014

Since the opening of the double-track railway for the Gyeongchun local electric train and the semi-high speed train ITX, floating population between Seoul and Chuncheon has rapidly increased. This is attributable to the competitiveness of the railway service in terms of punctuality and safety of operation, mass transportation and low fare. However, many passengers have expressed strong dissatisfaction and displeasure towards the interior noise and its high rate of increase, particularly in tunnel sections. In this study, the interior noise characteristics of Gyeongchun local electric train and ITX were analyzed and compared. Noise levels, frequency spectrum and sound quality indices were compared for the open land, tunnel and bridge. Finally, from the noise levels depending on the location in the vehicle compartment, the noise transmission path was determined and a basic strategy for reducing the interior noise was developed.

• Korean Journal of Construction Engineering and Management
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• v.11 no.6
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• pp.78-88
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• 2010

Since the larger and complex construction projects are performed, project performance measurement is highlighting the importance to eliminate inefficiencies and plan to reasonable management practices. So many researchers are conducting research about the project critical sucess factor. But, these factors are mixed both management practices to improve performance and native project characteristics. Therefore performance measurement data couldn't apply to another project successfully. And the project characteristics affect project performance. But contractor couldn't change characteristics. This study provides a project characteristics's definition and classification. This study provides a quantitative level of performance improvement difficulty through out project manager survey. The contractor can estimate a level of performance difficulty through initial project information. With this, project contractor can more efficiently manage project.

• Journal of Convergence for Information Technology
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• v.10 no.6
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• pp.35-40
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• 2020

As we enter the society of the future, efforts to increase healthy living are a major area of concern for modern people. In particular, the development of technology for a healthy life that combines ICT technology with a competitive healthcare industry environment is becoming the next growth engine. Therefore, in this paper, artificial intelligence-based data analysis of the examination results was applied in the health examination process. Through this, a research was conducted to build a knowledge base modeling that can improve the reliability of the overall judgment. To this end, an algorithm was designed through deep learning analysis to calculate and verify the test result index. Then, the modeling that provides comprehensive examination information through judgment knowledge was studied. Through the application of the proposed modeling, it is possible to analyze and utilize big data on national health, so it can be expected to reduce medical expenses and increase health.