• Proceedings of the Korea Technology Innovation Society Conference
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• 2001.11a
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• pp.141-168
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• 2001

본 연구는 초고속인터넷 접속서비스에서 $\ulcorner$서비스 품질$\longrightarrow$고객만족$\longrightarrow$재구매의도(고객충성도)$\lrcorner$의 일반적인 인과관계가 적용되는지를 규명하고, 고객만족, 재구매의도와 고객충성도에 영향을 미치는 서비스 품질속성을 살펴보면서, 궁극적으로 품질속성 중 고객유지와 충성도를 향상시키는 핵심 품질요소를 도출하기 위한 모형을 이론적으로 제시하고, 그 모형의 유효성을 설문조사와 이에 대한 실증분석을 통해 평가하는데 목적이 있다. 모형을 검증하기 위하여 세 단계의 분석과정을 수행하였다. 첫째, 전반적 서비스 품질과 고객만족, 재구매의도(또는 고객충성도), 그러고 고객만족과 재구매의도 및 고객충성도의 상호관계를 검증하였다. 둘째, 고객만족, 재구매의도 및 고객충성도에 영향을 미치는 선행변수인 품질속성(서비스 성능, 서비스 지원, 부가서비스, 이용요금, 과금, 절차 편리성)들의 영향력을 검증하였다. 마지막으로 공통적 개념으로 분류된 품질속성이 개별적인 품질요소의 미세한 차이를 제대로 반영하지 못하는 단점을 극복하고, 고객유지와 충성도 향상을 위한 핵심 품질요소를 도출하기 위하여 품질속성을 대표하는 품질요소들과 재구매의도와 고객충성도의 상관관계를 살펴보았다. 초고속인터넷 접속서비스 이용자를 대상으로 웹설문조사를 실시하여 총 551 개의 표본을 분석에 사용하였으며, 분석결과는 다음과 같다. 첫째, 서비스 품질은 재구매의도와 고객충성도에 비해 고객만족에 높은 설명력을 갖고 있으며, 재구매의도에 대한 서비스 품질과 고객만족의 설명력은 미미한 것으로 나타나, 고객만족이 더 높은 설명력을 갖는다는 기존의 연구와 차이를 보여 향후 추가적인 연구의 필요성이 제기되었다. 둘째, 여섯 가지의 품질속성들 중 서비스 이용과정에서 1, 2 회의 적은 경험을 하게 되는 서비스 이용절차의 편리성을 제외하곤 나머지 속성 모두 고객만족, 재구매의도 및 고객충성도의 선행변수로써 영향을 미치고 있는 것으로 나타났다. 그러나 절차 편리성은 고객충성도에 유의한 영향을 미치는 것으로 나타나, 충성도는 고객이 서비스를 총체적인 관점에서 평가하고 나타나는 행동이라는 시사점을 얻었다. 셋째, 재구매의도와 고객충성도를 결정하는 품질요소로서는 서비스 안정성, 불만사항 처리결과, 회사의 이미지, 다양한 부가서비스가 도출되었다. 본 연구의 결과는 초고속인터넷 접속서비스의 품질 및 결과변수들에 대한 인과관계를 분석하였다. 그리고 경쟁이 치열해지는 시장 환경에서 미래의 재무적 성과와 수익성을 보장하는 충성스런 고객을 확보하기 위하여 필수적으로 관리되어야 할 핵심 품질요소의 제시와 이에 따른 제언을 하였기 때문에 사업자들이 품질 및 마케팅 전략을 수립함에 있어서 이론적, 실무적 근거를 제공하여 준다.

• The Journal of Society for e-Business Studies
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• v.25 no.1
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• pp.123-134
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• 2020

Although the rights of data subjects are defined through laws such as the Personal Information Protection Act, the consent process for collecting personal information by financial institutions is only formal and does not guarantee the right of self-determination of personal information. Therefore, it is necessary to analyze the problem by information provision items of the current model, and to improve by changing the structure such as replacing the current method provided with the text with pictures and videos, and mandatory to provide the information subjects with personal information flow related images from the signing up stage. The improvement model is presented as a way to add a procedure to the current model. The effect was verified through a survey. It is hoped that the proposed model is actually reflected through the review to create an environment that can be a true meaning agreement that reflects the information subject's right to self-determination.

• Journal of the Korean GEO-environmental Society
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• v.10 no.6
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• pp.5-18
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• 2009

In construction of buildings in Korea, the buildings are frequently founded on the weathered ground (weathered soil/rock, fractured rock). In this case, to make a full use of a bearing capacity of a weathered ground for economic design, the shallow mat foundation system could be used. In this study, we have researched three cases of mat foundations on the weathered ground in Korea, and analyzed and considered the design procedures and the reinforcing methods. That is, we have considered the detail design, analysis proceedings, the ground settlement evaluation proceedings, the rock face mapping evaluations after excavation and reinforcing methods of the mat foundation on the weathered ground. And large scale plate load tests on the weathered ground supporting the mat foundation were performed and also load bearing capacity and settlement of actual mat foundation, considering the scale effect, were evaluated.

• Fire Science and Engineering
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• v.30 no.1
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• pp.86-95
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• 2016

Weight-bearing building materials are substantially weakened under high temperatures, and this is evident through the collapse of structures once engulfed by fire. Currently, there is no scientific or technological process of evaluating the real-time structural stability of a building whcih is engulfed by flame. There are many building design specifications which aim to reduce the risk of fire, but little consideration given to fire officer safety while operating in a dangerous building. This paper aims to provide direction within building policy in order to ensure the safe evacuation of fire-fighters in case of an impending building collapse. This paper suggests evaluation criteria for buildings which are damaged due to fire, autilizing current information on fire-resistant building design and a fire-resistant capacity.

• Journal of Digital Convergence
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• v.11 no.4
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• pp.251-258
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• 2013

Recently companies are confronted with a much more sophisticated business environment than before and at the same time have to be able to adapt to rapid changes. Accordingly, the need for selecting among alternatives and managing systematic decision-making has been steadily increasing to respond to a more diverse customer needs and keep up with the fierce competition. In this study, we propose a framework that consist of problem solving procedures and techniques and knowledge structure built on processes to support strategic decision making. and discuss how to utilize simulation tools as the knowledge-based problem solving tools. In addition we discuss how to build and advance the knowledge structure to implement the proposed architecture. Management decision support systems architecture consist of three key factors. The first is Problem Solving Approach which is used as reference. The second is knowledge structure on business processes that includes standard and reference business processes. The third is simulators that are able to generate and analyze alternatives using problem solving techniques and knowledge base. In sum, the proposed framework of decision-making support systems facilitates knowledge-intensive consulting processes to promote the development and application of consulting knowledge and techniques and increase the efficiency of consulting firms and industry.

• Journal of the Korean Geotechnical Society
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• v.15 no.2
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• pp.105-127
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• 1999

Application of the soil nailing method is continuously extended in maintaining stable excavations and slopes. Occasionally, however, ground anchor support system may not be used because of space limitations in urban excavation sites nearby the existing structures. In this case, soil nailing system with relatively short length of nails could be efficiently adopted as an alternative method. The general soil nailing support system, however, may result in excessive deformations particularly in an excavation zone of the existing weak subsoils. Pretensioning the soil nails then, could play important roles in reducing deformations mainly in an upper part of the nailed-soil excavation system as well as improving local stability. In the present study, the analytical procedure and design technique are proposed to evaluate maximum pretension force and stability of the pretensioned soil nailing system. Also proposed are techniques to determine the required thickness of a shotcrete facing and to estimate probability of a failure against the punching shear. The predicted results are compared with the limited measurements obtained from the excavation site constructed by using the pretensioned soil nails. Based on the proposed procedure and technique, effects of the radius of a influence circle and dilatancy angle on the thickness of a shotcrete facing, bonded length and safety factors are analyzed. In addition, effects of the reduction of deformations expected by pretensioning of the soil nails are examined in detail throughout an illustrative example and FLAC$^{2D}$ program analysis.s.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.1
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• pp.1-8
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• 2011

To visualize a strategic plan including resource allocations and standardization schedules, it is important to set priorities among information and communication technologies(ICTs) standardization work areas(SWAs). This ranking process involves decision making process with multiple criteria which results a complex selection problem. In this study, analytic hierarchy process(AHP) is employed and applied to solve this decision making problem. The processes and results are illustrated for an effective strategic plan in standardization decision processes.

• Korean Journal of Construction Engineering and Management
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• v.8 no.4
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• pp.167-175
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• 2007

A renovation project of apartment housing is generally divided into four stages: Project inquiry stage, planning and feasibility stage, design stage and construction stage. Currently, procedure and managerial technique for a remodeling project has not been systematically established so that many companies have difficulty in doing their business. In particular, the design stage in participant which a project managers, designers, residents and engineers is more complicate than the other stages in terms of roles and working procedure. The design documents can be found trial and error if it is not well managed. The insufficient design caused by lack of ability to efficiently utilize information obtained during the stage and inappropriate decision-making not only results in diverse problems in the construction stage but also makes people suspect satisfaction and reliability on the remodeling improvements. Therefore the design stage is very significant issue on the renovation project. As the consequence, the design stage of a remodeling project is so important that it should be carefully managed, and composite understanding of the process to be executed. To do this, we provide roles and responsibility of each participant in the design stage and analyze the process where information is utilized in design stage. The information is analyzed in terms of input, tool and output.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.5 no.4
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• pp.57-64
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• 1985

An optimization model is presented that can be used in the determination of a loss rate function and conceptual runoff models using observed rainfall and runoff data. In order to estimate the lumped parameters and to control inputs of the model, the differential equations, linear for underground flow and non-linear for overland flow, are transformed into state equations. Parameters of a loss rate function and runoff model under stationary assumption can be determined by the following procedures: optimization technique, linear control and non-linear curve fitting theory using several multiperiod storms simultaneously or using individual multiperiod storms. An infiltration equation that includes rainful intensity is used to dtermine the effective rainfall for a given rain of varying. The optimization model is applied to storms in Hyong Song watershed of Wonju area. The results of the new model are compared with earlier one.

• The Journal of Korean Institute for Practical Engineering Education
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• v.4 no.1
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• pp.57-64
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• 2012

For design of a electrical Machine it is used conventional design methode to determine size with considering of magnetical circuit and windings. After this process, Flux density and Torque are calculated with FEM program. But most electrical machines are complicated in their configuration, therefore it is not easy to understand the design process and analyzing methode. We need to develop a educational material. In this paper using Linear force motor, which is relatively not complicated in their configuration and easy to understand the relationship between electro magnetics and force, will be explained the design process and calculating process with Finite element methode. And with FEM program will be calculated and illustrated flux density in each part and Force of the Linear force motor easy to understand.