• Korean Architects
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• no.5 s.397
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• pp.102-109
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• 2002

사회적 변화에 따른 대중에게 열린 문화 공간이라는 현대 박물관의 사회적 역할과 기능에 대한 개념은 이미 보편화되어 있다. 다원화, 대중의 열린 교육 공간, 커뮤니티를 위한 공간 등 대중을 위한 지적ㆍ문화적 욕구를 충족시켜 주는 일상과 연계된 열린 공간으로의 변화가 세계적인 추세인 것이다. 하지만 대 사회적 역할을 수행해야 할 국내의 대규모 국ㆍ공립 박물관은 지속적으로 논의되어지고 있는 공공박물관의 역할을 수행하기에는 프로그램의 내용과 이를 수용하는 건축적 대응이 선진 외국박물관들에 비해 많은 면에서 미흡한 것이 사실이다. 따라서 본 글에서는 현대 박물관들이 관람객과 지역주민들을 위해 마련하고 있는 다양한 프로그램의 유형과 그 운영실태를 파악하고 이와 대응하는 공공서비스영역의 건축적 고려에 대한 사항을 분석하여 공공박물관(Public Museum)개념의 적용에 있어 도움이 되는 방법을 제안해본다.

• Korean Architects
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• no.4 s.360
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• pp.58-69
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• 1999

WTO 세계무역기구의 발족과 더불어 국가간의 개방과 정책에 따라 건설시장은 물론 사회 전 분야에 걸쳐 새로운 시도가 이루어지고 있다. 건축 관련 부분은 민간사업뿐 아니고 정부 조달시장까지도 개방되어 정부부처나 지방 자치단체에서 구매하는 물품(설계 및 시공 포함)에 외국업체가 참여하고 있는 실정이다. 그러나 건축 설계의 경우 "서비스 무역에 관한 일반 협정"에 의해 원칙적인 기준만 체결되어 있을 뿐 상호인증에 관한 세부사항은 서로의 제도가 동일하거나 합의한 나라를 제외하고는 당사국간의 상이한 제도와 운영체제로 인하여 실용화되고 있지 않고 있다. 국내에서는 지난 4년간 "국가를 상대로 하는 계약에 관한 법률"을 제정하고 건설제도 기획단을 운영하여 시장개방에 대처해 왔으나 국제적인 건축 설계 관련 단체인 UIA와는 의견 교환이 없었다. 특히 상호인증에 따른 기본 요건으로 대두되고 있는 건축교육, 실습 및 훈련, 건축사 자격 등에 대한 우리의 입장을 정리하여 국제적으로 대응할 필요성이 요구되고 있으며 건축설계 관련자들에게 매우 중요한 관심사의 하나로 되어 있다. 따라서 이러한 문제를 논의하기 위해 국제건축가연맹(UIA)에서는 용역실무협의회를 설치하여 이미 2년여에 걸쳐 인정방법에 대한 세부사항을 검토하고 있으며, 올해(6월) 북경 총회에서 상호인정 표준안을 공포할 예정이다. 이와 관련하여 건축3단체(대한건축사협회, 대한건축학회, 한국건축가협회)주관으로 건축사자격 상호인정에 대한 공동 대응책을 논의하고자 건축계와 정부가 함께 참석하여 토론회를 개최한 바 있으며, 또한 본협회 국제위원회에서 한국측을 대표하여 지난 98년 12월에 열린 UIA 용역실무위원회(PPC)에 참석하여 상호인정에 대한 우리측 입장을 개진한 바 있다. 이에 본지에서는 문호 개방에 따른 한국건축의 현안에 대한 현실적이고 구체적인 문제점이 검토되고 아울러 우리 건축계의 입장 정리와 실질적인 의견을 수렴하고자 UIA 국제 표준안 전문에 이어 부록을 정리하여 게재한다.

• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.35-52
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• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.

• Journal of The Korea Institute of Healthcare Architecture
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• v.19 no.2
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• pp.41-49
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• 2013

Purpose: Economic and social pressures are driving Korea to reform its mental health services. However, it is not easy for the governments to find to the proper method for the mental health service network. This study is to find the mental health service network in Japan. Methods: The survey was conducted by researches and field studies. 1) Researches for mental health service network and facilities. 2) Field study is for Mental Health and Welfare Network in Tokyo. Results: The result of this study can be summarized into three points. The first one, Reform measures are beginning to promote the concept of "normalization" in japanese society. The second one, Facilities of Mental health and welfare system designed by level that can be providing places for people with mental problems. The third one, Facilities consist of barrier-free environment for people with mental problems.

• Journal of The Korea Institute of Healthcare Architecture
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• v.24 no.1
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• pp.41-49
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• 2018

Purpose: It is recently reported that the increasing noise in the hospitals has caused psychological and physiological stress problems with patients, and medical staffs. This study intends to investigate and analyze the noise levels in the sub stations in comparison with those in the wards in general. This study tries also to find some alterative solutions to the immediate problems. Methods: Noise measurements are conducted in advance prior to analyzing their results at two general hospitals with more than 900 beds, in the comprehensive nursing service wards and in the main/ sub stations located in the general wards Results: Although the noise level in the comprehensive nursing service wards has been slightly lower than that in the general wards, this result is over the recommended noise levels. Therefore it is recommended that efforts should be made to low down the noise level as an alternative and to replace the aged carts as well. Implications: The comprehensive nursing service wards are required to take measures against the various noise sources.

• Journal of The Korea Institute of Healthcare Architecture
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• v.12 no.2
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• pp.79-91
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• 2006

The purpose of this study is to suggest institutional reformation of public office facilities by analysis the status of services on welfare for the aged and disabled. For this study, we have researched and analyzed on two different aspects. The aspects are space composition of public office facilities, welfare systems and service support within region. And we can get the following important points as conclusion; (1) We need to consider on not only access for public office facilities site but also the connection on business such as block plan on zone and connection between quarters. Architectural plan has to be considered. (2) Most of the public office facilities use human service resources as a supporting system for shortage of convenient facilities. Variety of welfare services are required. (3) We need to secure various programs and space for local peculiarities and social demand.

• Journal of The Korea Institute of Healthcare Architecture
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• v.20 no.2
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• pp.17-26
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• 2014

Purpose: This study tries to explore and analyse Service Attached Elderly Housing of Japan in order to prepare new elderly housing type effectively for aged society of Korea. Service Attached Elderly Housing was introduced in 2011 and it includes existing elderly housing of Japan such as Designated Elderly Housing, Elderly Friendly Housing and Superior Elderly Housing. Methods: Historical transition of Japanese elderly housing and background of the introduction of Service Attached Elderly Housing have been reviewed first. Thereafter research team visited to 3 elderly housings of Japan providing elderly services such as elderly care, meal, cleaning, washing, safety check, entertainment, etc. Based on the literature survey and field trip, the characteristics of Service Attached Elderly Housing have been drew out. Results: As the characteristics of Service Attached Elderly Housing of Japan, mixed use facility, community based housing, generation mix, barrier free design, and provision of daily life service for the elderly have been identified. Implications: Not only physical consideration including Universal Design but also elderly services such as elderly care, meal, housework, safety check, entertainment and so on are necessary for the supply of elderly housing.

• Journal of Internet Computing and Services
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• v.17 no.4
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• pp.87-93
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• 2016

Since aging population in Korea is rapidly progressing, the need for improving the life quality of the elderly has been increasing. Accordingly, in order to respond in a residential environment improvement and behavior change for the elderly, architecture design and construction methods have become converted into a modular construction method and various IT systems for the elderly have been proposed. Unlike current residential design techniques for the elderly in which architectural design techniques are performed separately with IT system design, the methodology for converging architectural design techniques with IT has not been discussed and proposed. Therefore, this paper extensively studies about requirements for converging architectural design techniques with IT such as elderly behavior, residential IT Service plan factor analysis, and residential modular construction method including IT services.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2015.11a
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• pp.95-96
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• 2015

This paper aims to identify patterns in users' requests for facility management (FM) services in higher education facilities. We analyzed data collected from 309 service request forms, made available via a department office and an enterprise resource planning system, at a private university in Seoul between May 2009 and February 2015. We found that the number of user requests were the highest in September and October. Requests for electronic and communication (E/C) services outnumbered those for architectural services and mechanical and plumbing (M/P) services. Repair requests for doors and windows were the most common under architectural services; repairs for air-conditioners and radiators were the most commonly under M/P services; and installation of electrical outlets, telephone wires, and internet services were the most sought-after E/C services. Maintenance requests were received every three months, while repair requests were received every six or seven months.

• Journal of The Korean Digital Architecture Interior Association
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• v.13 no.4
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• pp.87-94
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• 2013

While the society becomes older, the quality growth on the service adequate to seniors is required. The service design is highlighted as a measure to improve the quality of service. And actually, success cases through the service design in various areas are globally introduced. In this study, a research is conducted to develop a service scenario to expand seniors' communication by applying the service design methodology. To analyze seniors' behaviors related to the communication, profiles are established by performing interviews with professionals and the qualitative survey to seniors. And based on the profiles, an idea workshop is conducted with multi-disciplinary experts to develop ideas for seniors' communication. The representative service is drawn by refining ideas. And the detailed service scenario and the video prototype are developed by concentrating one service scenario. The developed service scenario is anticipated to be utilized as a base material to develop services to expand seniors' communication in the future.