• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.73-78
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• 2016

기술의 발전 및 증가하는 항공수요를 바탕으로 항공산업은 신규항공기의 개발, 노선의 확충, 항공사의 신설 등 지속적인 성장을 거듭하고 있다. 이처럼 항공산업의 발전에도 불구하고 항공기 사고의 발생은 일정한 수준을 유지하고 있으며 단한건의 사고로 막대한 사회적 손실을 야기할 수 있다. 현재 국내 외에서 발생하는 항공사고는 대부분 인적요인에 의해서 발생되며 그중 피로관리 미흡으로 인한 사고가 높은 비중을 차지하고 있다. 이에 따라 국가기관 및 국제사회는 운항승무원, 객실승무원에 대한 피로관리 시스템의 연구 및 개발을 통하여 피로관리시스템을 운영하고 있다. 그러나 직접적인 항공안전, 유지, 보수를 책임지는 항공정비사들의 경우 주 야간근무, 3교대근무 등에 의한 비 규칙적인 근무환경에 노출되어 있다. 또한 항공정비사의 피로관리시스템의 연구는 상대적으로 미흡한 실정이다. 따라서 선행연구 및 인적관리 연구를 바탕으로 체계적인 항공정비사 피로관리시스템의 도입 필요성에 관하여 고찰하고자 한다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.17 no.1
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• pp.64-70
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• 2009

Because of globalization, flight trips are generalizing, however in proportion to this, it is increasing that people who afraid of riding an airplane because of flight phobia. ‘Flight Phobia’ is individual problem; however it can be factors to suspend of flight schedules. This research is experimental analyzed the recognition degree of flight attendants and cabin attendants about flight phobia and suggested the direction of management about related problems. This research examines meanwhile overlooked importance of flight phobia and the actual condition and if problems are happened, this research will be used valuable to manage quickly and safely.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.21 no.4
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• pp.126-136
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• 2013

Aircraft accidents these days, following the mega sizing trend of the aircraft, result in enormous losses of human lives apart from those of property, which cannot be replaced by any means. As most recently, in April 20, 2012, a Boeing 737 passenger plane departed Karachi on an augural flight to Islamabad, Pakistan, crashed close to an express highway on final approach, all 121 passengers and 6 crew members were killed. As such a large number of fatalities have been recorded in aircraft accidents while accident investigation results show that more than 95% of aircraft accidents are now survivable. There are three basic stages in surviving the aircraft accident: surviving the crash impact, the evacuation process and the hostile post evacuation environmental elements. These stages require the cabin crew's expeditious and appropriate actions on the basis of systematic and thorough cabin safety training in order to increase occupants' survivability, along with the passengers' preparedness. In this aspect, this paper examines the issues acting as the impediments to the passenger survival in inflight emergency situations, that are the deficiencies with cabin crew safety training, related performances and the shortcomings in passengers' knowledge on inflight safety information, leading to their inappropriate responses to emergency situations. These issues are analyzed and the root causes are identified, suggesting the resolving countermeasures.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.1
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• pp.346-353
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• 2015

This study examined the role of the demographic characteristics at relationship between customer orientation and flight attendants' burnout in airlines. As a result, the following findings were obtained. First, more than 30 years of age had a negative impact on depersonalization. Under age 30 and emotional exhaustion negatively affected customer orientation. Second, regardless of the rank. depersonalization negatively affected the customer orientation, and emotional exhaustion of the crew had a negative impact on the customer orientation. Third, more than 8 years experience of depersonalization had a negative influence on the customer orientation. Less than eight years experience of depersonalization and emotional exhaustion had a negative influence on the customer orientation.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.2
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• pp.735-744
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• 2014

In this study, emotional intelligence which is defined as knowing yourself and other people's emotions and the ability to use regulation was judged as an important factor for the service quality implementation of aircraft crew members perform to work in special circumstances. And the purpose of this study is how emotional Intelligence affects job satisfaction and organizational loyalty. So we analyze the emotional intelligence of the K domestic airline crew in this study. This study showed that emotional intelligence affect high quality of service to perform the work well and contribute to job satisfaction. And job satisfaction has a positive impact on organizational loyalty also. Therefore, the ability of airlines to improve service quality as well as performing work also for the emotional intelligence to increase satisfaction and loyalty unplug staffs and it will require ongoing sensitivity training.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.4
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• pp.32-46
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• 2020

In this study, an analysis is conducted to understand the effect of the cabin crew's image-making autonomy on job enthusiasm, service performance and organizational performance. And this is conducted on cabin crew members in airlines with autonomy based on image making standards and a total of 109 copies are used for final analysis. First, the image-making autonomy show significant positive (+) influence on all of the sub-factors of job enthusiasm such as job vitality, job commitment, and job commitment. Second, all sub-factors of job enthusiasm, job vitality, job commitment and job commitment show a significant positive (+) influence on service performance. Third, service performance show a significant positive (+) influence relationship on organizational performance. As a result, it is expected that airlines will be used as a basis for easing the regulations for image making of cabin crew and introducing an autonomous management system in the future.

• Journal of the Korea Society of Computer and Information
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• v.25 no.2
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• pp.197-203
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• 2020

The purpose of study is to identify the perception of image-making regulations change of airline cabin crew and analyze the relationship among the perception of regulations change, occupational choice motives and career decision of female university students majoring in airline service in Kwang-ju and Jeonnam area. The survey was in 203 for a month from November 18 to December 13, 2019. The collected data were analyzed using 'SPSS statistics 21.0.' Analytical methods such as frequency analysis, factor analysis, reliability analysis and multiple regression analysis were used. The findings of this study are presented as follows: Students majoring in airline service are positively aware of image-making regulations changes of airline cabin crew, positive perception of regulation changes has a statistically significant impact on occupational choice motives and career decision, and occupational choice motives have an effects on career decision. In conclusion, the study has implications for providing information to airlines to understand the applicants and to students preparing for employment. However, there is a limitation in that the sample of this study is limited to only female university students majoring in airline services in a specific area, and the size of the sample is not large.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.10
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• pp.7013-7020
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• 2015

The purpose of the study was to explore quality of sleep, fatigue and job stress and to identify related factors in airlines international flight attendants. The major findings of this study were as follows: 1) Significant factors of job stress by Subject Characteristics were gender(t=-4.14, p<.001), position(F=3.47, p=.011), monthly flight time(F=3.70, p=.028), health supplements(t=3.66, p<.001), sleeping pills(t=4.27, p<.001). 2) A statistically significant relationship between quality of sleep(r=-.57, p<.001), fatigue(r=.61, p<.001) and job stress. 3) The results of the regression analyses showed that fatigue, sleeping pills, gender, quality of sleep were statistically significant in predicting airlines international flight attendants' job stress. The result of this review provide a better understanding of quality of sleep, fatigue and job stress in airlines international flight attendants.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.12
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• pp.7204-7213
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• 2014

This study examined the impact on work life on health recognition and health behavior practices. The data was collected from 314 flight attendants from June to July 2014 in A airline. Questionnaires were used to measure the levels of health recognition, health behavior practice, Stress index, external image, and the impact on the work life. The data was analyzed using descriptive statistics, T-test, ANOVA, Pearson's correlation, structural equating model using the SPSS AMOS 18.0 program. The research showed that health care influences the external image and work life, and the health behavior practice influences the stress management. A survey of the various influencing factors of work life will be needed in terms of human resource management to provide quality service to customers, and health care programs for flight attendants in workplace will be needed.

• The Korean Journal of Air & Space Law and Policy
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• v.34 no.1
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• pp.39-77
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• 2019

Crew members engaged in international air transportation provide work in many countries due to the nature of their work. According to the Private International Act, the place where the employee habitually carries out his/her work plays an important role in the determination of the governing law of the international labor contract (Article 28, Paragraph 2) and in the decision of international jurisdiction (Article 28, Paragraphs 3 and 4). The concept of the place where the employee habitually carries out his/her work was proposed by the EU to determine international jurisdiction and governing law. In international aviation law, the legislative purpose of the place where the employee habitually carries out his/her work is different from that of home base, which is a concept introduced for fatigue management of the crew in order to secure the aviation safety; thus the place where the employee habitually carries out his/her work and home base are not the same concept. In order to determine the place where the employee habitually carries out his/her work, following matters should be considered comprehensively; (i) where the crew starts and ends work, (ii) where the aircraft the crew is performing work on is primarily parked, (iii) where the crew is informed of the instructions and organizes his/her work activities, (iv) where the crew is obliged to reside according to the labor contract, (v) where there is an office provided by the employer and available to the crew, (vi) where the crew is obliged to be when he/she is ineligible for the work or subject to discipline. However, since all of the above items are the same as the location of the home base, it is reasonable to consider the home base as the most important factor when deciding on the place where the employee habitually carries out his/her work. In contrast, the state where the aircraft is registered (Article 17 of the Chicago Convention), should not be regarded as a place of where the employee habitually carries out his/her work. In this case, CJEU provided the first judging standard for the concept of the place where the employee engaged in international air transportation habitually carries out his/her work. It is the interpretation of the Brussels regulations which became a model -for the Korean Private International Act,- so it would be helpful to understand the concept of the place where the employee habitually carries out his/her work.