• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.64-67
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• 2016

본 연구는 객실승무원 교육훈련 만족이 자기효능감 및 서비스태도(서비스 몰입, 서비스 지향의 자발적 행동)에 어떻게 작용하는지 실증적으로 분석하여 바람직한 객실승무원 교육훈련의 방향을 모색하는데 그 목적이 있다. 이를 위해서 비행근무 중인 국내 K항공사 객실승무원 210명을 대상으로 자기 보고식 설문지를 배포하여 유효한 설문지 208부를 대상으로 기초 통계 조사를 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 교육훈련 내용(용모 및 태도 관련 내용, 서비스자세 관련 내용, 대처요령 관련 내용)은 교육만족에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 객실승무원 훈련담당강사는 교육만족에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 셋째, 객실승무원 교육시스템은 교육만족에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 넷째, 객실승무원 교육만족은 자기효능감에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 다섯째, 객실승무원 교육만족은 서비스몰입에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 여섯째, 객실승무원 교육만족은 서비스지향의 자발적 행동에 통계적으로 유의한 영향을 미치는 것으로 나타났다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.01a
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• pp.299-300
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• 2022

현대에 이르러 항공산업은 엄청난 발전을 이루었다. 그만큼 조종사들의 안전과 편의를 위한 많은 시스템이 생겨났다. 그러나 조종사를 위한 시스템만큼 객실 승무원을 위한 시스템은 큰 발전이 없는 것이 사실이다. 이는 승객을 위한 서비스를 하는 객실 승무원을 비행 중 일어나는 위험에 노출되게 한다. 본 논문은 객실 승무원이 스마트폰 앱을 이용하여 편리하게 객실 상황을 확인하고, 반자동 서빙 카트를 조작하여 승객의 주문에 대한 서비스를 제공하는 '비행기 객실 관리 시스템'을 제안한다. 이 시스템을 이용함으로써 객실 승무원은 객실 상황을 판단하여 즉각적인 대처를 할 수 있고, 승객과의 불필요한 말이 오가는 것을 방지하여 전염병 감염 예방에 도움이 될 것이다.

• Journal of Korean Society of Forest Science
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• v.97 no.1
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• pp.118-126
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• 2008

This research was conducted to develop pricing strategy based on understanding about customer perceived value of lodging facilities in national recreation forest. The technique known as PSM (price-sensitivity measurement) was used for analysis of price sensitivity for two kinds of lodging (log-cabin and forest-hotel) and for room sizes (4, 5, 6, 7 persons). PSM questionnaire for on-site survey were distributed to 236 customers on their visit to the six national recreation forests. The main results of this study were as follows: the price sensitivity of big size was higher then small, also, the price sensitivity of log cabin was higher then forest-hotel. Present prices were within the range of acceptable prices except prices of the use of 6 and 7 person of log-cabin. From the result of this study, it was concluded that price adjustment or price promotion strategy would effective for increase in sales and marketing strategies to enhance consumers' perceptions of value should be conducted for two room types by situations.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.429-430
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• 2022

현재 코로나로 인한 각 나라의 입국 제한이 사라지면서 국내외 여행 예약률 증가에 따라 그만큼 비행기 예약도 늘어나고 있다. 그런데 객실 승무원의 근무 환경은 매우 열악하기 때문에 육체적, 정신적 피로를 누적되게 한다. 이는 승객에게 양질의 서비스를 제공할 수 없게 하고 안전사고를 대처하는 데 있어 문제가 된다. 본 논문은 객실 승무원이 스마트폰 앱을 이용하여 편리하게 객실 상황을 확인하고, 원격 제어하며 서빙카트를 조작하여 승객의 주문에 대한 서비스를 제공하는 '원격제어가 가능한 비행기 객실 관리 시스템'을 제안한다. 이 시스템을 이용함으로써 객실 승무원은 객실 상황을 판단하여 즉각적인 대처를 할 수 있고, 항공기 효율적 운용을 위한 안전성과 정시성을 확보하는 데 도움이 될 것이다.

• Proceedings of the Korea Air Pollution Research Association Conference
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• 2002.11a
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• pp.344-345
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• 2002

철도차량은 고속으로 운행되므로 승객의 안전을 위해 객실 창문의 개폐가 불가능하게 되어 있다. 객실은 전체가 밀폐되어 자연환기가 아닌 공조시스템만으로 공기 질이 조절 가능하다. 철도는 주로 장거리 승객이 이용하며, 다수의 승객은 한정된 공간에서 장시간 체류하면서 객실 내에서 발생되거나 외부에서 유입되는 각종 대기오염물질에 노출되고 있다. (중략)

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.5
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• pp.145-157
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• 2018

The purpose of this study is to explore ways of service recovery and procedures through the service failure cases depending on the employee capacity that leads to improving quality of the airline cabin service. This study was tested using the failure case of airline in korea. Since interrupting and discontinuing of customer service affect customer defections, customer satisfaction must quickly respond to the service's error situation. The service of the cabin crew is closely related to the customer's evaluation, the direct connection. Customer's objectives are to meet employee needs for service recovery and to recognize and analyze customer perceptions of human resources services, restore customer expectations and maintain contracts with customers. Therefore, this study proposes a set of strategies for effectively preventing and responding to customer related service failure in the airline cabin service.

• The Korean Journal of Air & Space Law and Policy
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• v.33 no.2
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• pp.291-314
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• 2018

In recent 3 years, Korea's low-cost airlines have expanded their areas of passenger transportation not only to domestic market but also to Japan, China, Southeast Asia and US territory as a total of 6 companies (8 airlines including small air operation business carriers). Currently, three more airlines have filed for air transportation business certification as future low-cost carriers, and this expansion is expected to continue. To cope with the aggressive airline operations of domestic and foreign low-cost carriers and to enhance their competitiveness, each low-cost airline is taking a number of strategies for promoting cabin service. Therefore, the workload of the cabin crew is increased in proportion to the expansion, and the fatigue directly connected with the safety task performance is increased. It is stipulated in the Enforcement Regulations of the Korea Aviation Safety Act that at minimum, one cabin crew is required per 50 passenger seating capacity, and all low cost carriers are boarding only the minimum cabin crew. Sometimes it is impossible for them to sit in a floor level emergency exit for evacuation, which is the main task of the cabin crew, and this can cause confusion among evacuating passengers in the event of an emergency. In addition, if one of the minimum cabin crew becomes incapacitated due to an injury or the like, it will become a serious impediment in performing emergency evacuation duties. Even in the normal situation, since it will be violating the Act prescription on the minimum cabin crew complement, passengers will have to move to another available airline flights, encountering extreme inconvenience. Annex 6 to the Convention on International Civil Aviation specifies international standards for the determination of the minimum number of cabin crew shall be based only on the number of passenger seats or passengers on board for safe and expeditious emergency evacuation. Thereby in order to enhance the safety of the passengers and the crew on board, it is necessary to consider the cabin crew's fatigue that may occur in the various job characteristics (service, safety, security, first aid)and floor level emergency exit seating in calculating the minimum number of cabin crew. And it is also deemed necessary for the government's regulatory body to enhance the cabin safety for passengers and crew when determining the number of minimum cabin crew by reflecting the cabin crew's workload leading to their fatigue and unavailability to be seated in a floor level emergency exit on low cost carriers.

• Journal of Convergence for Information Technology
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• v.10 no.8
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• pp.259-264
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• 2020

This study classified the hairstyle types of flight attendants in flight on A airline, the largest low-cost carrier in Asia. The cabin crew does not maintain a constant commute time, but the hairstyle will change with the diversification of commute time according to flight schedules. Therefore, in the case of a female cabin attendant, if there is a lot of time before going to work, a hairstyle such as a up hair style may be maintained. However, when you have less time to trim your hair, keep your daily hairstyle, such as one-length cuts and gradation cut, or keep your hair ponytail-like. The cabin crew maintains a variety of hairstyles, but the color of the hair prefers natural brown or slightly lighter dyeing, and the lighter hair due to excessive bleach is not preferred.

• The Journal of the Convergence on Culture Technology
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• v.10 no.2
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• pp.257-266
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• 2024

This study analyzed the characteristics of each type of subjective perception of cabin crew by applying Q-methodology to understand the competencies required of airline cabin crew. As a result of analyzing 33 Q-samples and 33 P-samples using the Ken-Q Analysis program, four types were identified: "Physical strength and appearance quality-oriented", "job performance-oriented", "communication ability-oriented", and "job consciousness-oriented". Most types showed high agreement on physical factors, ability to cope with emergency situations and work responsibility. The results can be used as basic data to develop effective curriculum for airline training course and airline service majors, and it can be a reference material to help job seekers understand the job and cultivate necessary competencies.

• Journal of Advanced Navigation Technology
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• v.17 no.4
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• pp.449-458
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• 2013

The purpose of this study is to find out Acculturation Stress that impact on job satisfaction focus on foreign cabin crew working in korea airline. the analysis showed the statistically significant meaning nationality had influence on acculturation stress. while working years had not influence on acculturation stress. also nationality and working years had not influence on job satisfaction In addition, acculturation stress had a negative influence on job satisfaction. Based on this study results, it required alternatives for job stress reducing as well as job accomplishment. and it is highly considered nationality differences and we should concentrate on effective system.