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로열티 프로그램이 고객 참여와 소비자-브랜드 관계에 기초한 관계형 시장 행동에 미치는 영향 : 프랜차이즈 회원제 휘트니스클럽을 대상으로 (The Marketing Effect of Loyalty Program on Relational Market Behavior : Focusing in Franchise Membership Fitness Club)

  • 윤경구;신건철
    • 한국유통학회지:유통연구
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    • 제17권2호
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    • pp.1-28
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    • 2012
  • 본 연구는 Sheth and Parvatiyar(1995)가 제시한 관계형 시장 행동의 가정과 정의에 대한 Bagozzi(1995), Peterson(1995)의 논평에 기초해 관계 마케팅 방식으로서 로열티 프로그램이 고객 참여와 소비자-브랜드 관계에 기초한 관계형 시장 행동에 미치는 영향을 실증해 보았다. 다음과 같이 연구 결과와 시사점을 정리한다. 첫째, 로열티 프로그램의 관계적 성과를 검증한 결과, 로열티 프로그램이 고객의 참여, 소비자-브랜드 관계, 관계형 시장 행동에 미치는 긍정적 효과를 실증하였다. 선행 연구에서의 주장과 일치하는 이러한 결과는 소비자와 기업이 마케팅 관계에 참여하려는 의지와 능력은 더 높은 마케팅 생산성을 낳는다는 Sheth and Parvatiyar(1995)의 제안 명제를 확인시켜 주고 있다. 둘째, 소비자-브랜드 관계의 매개효과 그리고 소비자-브랜드 관계의 구성 변수와 관계형 시장 행동의 구성 변수간 영향을 미치는 개별적인 인과 관계에 대해 일관된 결과를 보이지 않고 있다는 주장(Palmatier, Dant, Grewal and Evans, 2006)에 따라 다중 회귀분석으로 추가 분석을 실시한 결과, 소비자-브랜드 관계의 질적 특성을 이루는 여섯 개 항목들이 개별적으로 관계형 시장 행동에 영향을 미치는 회귀 모델의 설명력이 더 높다는 Breivik and Thorbjornsen(2008)의 연구결과를 지지하는 결과를 얻었다. 셋째, 고객의 참여를 활성화시킬 때 소비자-브랜드 관계 및 관계형 시장 행동이라는 관계 성과가 나타난다는 시사점을 제시하였다. 이는 관계 마케팅 활동과 고객 참여를 증가시키려는 노력이 소비자와의 관계 유지와 성과에 중요하다는 선행 연구의 주장 (Bitner, 1995, Fournier, 1994 ; Sheth and Parvatiyar, 1995)에서 뒷받침된다.

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주요(主要) 고농서(古農書)를 통(通)한 조선시대(朝鮮時代)의 도작기술(稻作技術) 전개(展開) 과정(過程) 연구(硏究) - IX. 도작기술(稻作技術)에 대(對)한 종합고찰(綜合考察) (A Study on Transition of Rice Culture Practices During Chosun Dynasty Through Old References IX. Intergrated Discussion on Rice)

  • 구자옥;이숭겸;이은웅;이홍석
    • 한국잡초학회지
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    • 제12권1호
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    • pp.70-79
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    • 1992
  • 조선왕조초기(朝鮮王朝初期)부터 농업초기정책(農業初期政策)은 지역농업(地域農業)의 현실적(現實的) 조건(條件)과 결부(結付)된 농사직설(農事直說)과 같은 농서(農書) 발간(發刊)에 의해 부여(附與)되었다. 그 책(冊)들은 새롭고, 집약적(集約的)인 농업기술(農業技術)을 제공(提供)하였다. 이 농서(農書)는 그 당시(當時)에 농촌지역(農村地域)에서 경험(經驗)된 우수한 농업기술(農業技術)을 수집(蒐集)하여 만든 것이다. 농사직설(農事直說)에 따르면 벼 재배(栽培)는 무삶이(담수직파법(湛水直播法)), 건삶이(건답직파법(乾畓直播法)), 이앙법(移秧法) 그리고 산도법(山稻法)(육도법(陸稻法))으로 분화(分化)되었다. 이들 농법(農法)에 구비된 고도기술적특성(高度技術的特性)은 과학적제초기술(科學的除草技術)과 적극적인 시비법(施肥法), 축력(畜力)과 인력용(人力用)의 농기(農機)로 일관되게 체계화(體系化)시킨 농작업방법(農作業方法)에 근거(根據)를 두고 있다는 점이다. 해안(海岸)의 습지(濕地)와 황지(荒地)의 개간(開墾)은 화경(火耕)와 윤목(輪木)이라 칭하는 제초장비(除草裝備)로 인하여 가능케 되었다. 또한 벼의 묘령단계(苗令段階)에서 토양(土壤)의 간인(間引), 토기작업(土寄作業)과 동시에 섬세한 제초작업(除草作業)을 할 수 있도록 분화(分化), 발달(發達)된 호미가 있었다. 직파(直播)벼재배(栽培)는 저류지(貯溜地)와 소택(沼澤)을 만들어 평야수전(平野水田)의 직파재배(直播栽培)를 가능케 하였으며, 곡간지답(谷間地畓)은 보(洑)를 만들어 개간했다. 이들은 관수(灌水)에 의해 제초를 쉽게 하는 동시에 관수중(灌水中) 무기영양(無機營養)을 통(通)한 토양비옥도(土壞肥沃度) 유지 및 벼의 생리적(生理的) 호조건(好條件)을 부여하여 논의 생산성(生産性)을 증대시킬 수 있었다. 또한 이앙(移秧)을 하면 더욱 성력재배(省力栽培)가 가능하였을 것이지만 전국적인 물의 사용제약성(使用制約性)때문에 이앙법(移秧法)을 원칙적으로 금해 오지 않을 수 없었다. 건전재배(乾田栽培)에서 직파재배(直播栽培)가 수립되었으며, 수도(水稻)가 직파(直播)되고 유묘기까지 건토(乾土)에 재배(栽培)되었으며 농사직설(農事直說)에서처럼 비올때 관수토양(灌水土壤)에 재배(栽培)되었다. 조선중기(朝鮮中期)(AD 1495-1725)에는 벼 농사(農事)에서의 제초효율(除草效率)과 편리성(便利性) 때문에 정조식(正條式) 이앙법(移秧法)을 포함한 탁월한 성력농법(省力農法)(한정록(閑情錄))과 벼 이앙에 근거(根據)(농사직설(農事直說))하여 못자리(묘대) 기술(벼의 조기이앙(早期移秧)이 강조(强調)되었다. 비료분(肥料分)을 다량투입(多量投入)하고 우력(牛力)을 이용(利用)하여 심경(深耕)해야 한다는 일련(一連)의 기술(技術)들은 토지(土地)와 노동생산성(勞動生産性)을 향상 시키는 것이었다. 농가집성(農家集成)때보다 산림경제(山林經濟)때에 발전된 사항은 오늘날의 육묘대법(陸苗垈法)과 마찬가지인 건앙법(乾秧法)을 개발하여 이앙재배(移秧栽培)하게 만든 것이며, 답이모작(畓二毛作)을 확립(確立)시켜서 답작(畓作)의 노동(勞動) 및 토지생산성(土地生産性)을 높이게 된 것이다. 이결과 소경영생산양식(小經營生産樣式)을 경영형(經營型) 부농적(富農的) 생산양식(生産樣式)으로 변화시켜 광작농법사회(廣作農法社會)를 태동(胎動)시켰다. 우하영(禹夏永)(1741-1812) 은 천일록(千一錄)을 통하여 당시의 광작농(廣作農)이 갖는 폐단을 집약적(集約的) 농법(農法)으로 개혁하고자 하였고, 그가운데 탁월한 견해로서 농지(農地)를 토질(土質)에 따라 이앙법(移秧法)과 grooving 파종법(播種法)(전(田))으로 땅(토지(土地))의 이용을 구분한 것이다. 특히 서유가(徐有架)(산림경제(山林經濟))가 주장한바 이앙(移秧)의 유리성(有利性)은 제초노력이 절감되고 묘대(苗垈)와 본답(本畓)의 토지기력(土地氣力)을 얻기 때문에 벼의 좋은 생육(生育)을 기대할 수 있다는 것이었다. 또는 벼를 뽑았다가 다시 심기 때문에 새롭게 기력이 얻어진다는 것이었다. 물론 이앙법(移秧法)에 앞선 재평가(再評價), 이모작(二毛作)의 한계성(限界性), 반답법(反畓法)의 제약론(制約論), 광작(廣作)의 폐단에 처한 금지론(禁止論)이 있었다. 그당시 이지연(李止淵)에 의해서 벼의 수도수분생이(水稻水分生理), 토지(土地) 및 제초(除草)의 편리성(便利性)을 고려한 수도직파재배법(水稻直播栽培法)이 쓰여 졌는데 그것은 가장 안정한 농가소득을 확보하는 창조적인 작부체계(作付體系)였다.

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쇼핑 가치 추구 성향에 따른 쇼핑 목표와 공유 의도 차이에 관한 연구 - 전자제품 구매고객을 중심으로 (Shopping Value, Shopping Goal and WOM - Focused on Electronic-goods Buyers)

  • 박경원;박주영
    • 마케팅과학연구
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    • 제19권2호
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    • pp.68-79
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    • 2009
  • The interplay between hedonic and utilitarian attributes has assumed special significance in recent years; it has been proposed that consumption offerings should be viewed as experiences that stimulate both cognitions and feelings rather than as mere products or services. This research builds on previous work on hedonic versus utilitarian benefits, regulatory focus theory, customer satisfaction to address two question: (1) Is the shopping goal at the point of purchase different from the shopping value? and (2) Is the customer loyalty after the use different from the shopping value and shopping goal? We surveyed 345 peoples those who have bought the electronic-goods within 6 months. This research dealt with the shopping value which is consisted of 2 types, hedonic and utilitarian. Those who pursue the hedonic shopping value may prefer the pleasure of purchasing experience to the product itself. They tend to prefer atmosphere, arousal of the shopping experience. Consistent with previous research, we use the term "hedonic" to refer to their aesthetic, experiential and enjoyment-related value. On the contrary, Those who pursue the utilitarian shopping value may prefer the reasonable buying. It may be more functional. Consistent with previous research, we use the term "utilitarian" to refer to the functional, instrumental, and practical value of consumption offerings. Holbrook(1999) notes that consumer value is an experience that results from the consumption of such benefits. In the context of cell phones for example, the phone's battery life and sound volume are utilitarian benefits, whereas aesthetic appeal from its shape and color are hedonic benefits. Likewise, in the case of a car, fuel economics and safety are utilitarian benefits whereas the sunroof and the luxurious interior are hedonic benefits. The shopping goals are consisted of the promotion focus goal and the prevention focus goal, based on the self-regulatory focus theory. The promotion focus is characterized into focusing ideal self because they are oriented to wishes and vision. The promotion focused individuals are tend to be more risk taking. They are more sensitive to hope and achievement. On the contrary, the prevention focused individuals are characterized into focusing the responsibilities because they are oriented to safety. The prevention focused individuals are tend to be more risk avoiding. We wanted to test the relation among the shopping value, shopping goal and customer loyalty. Customers show the positive or negative feelings comparing with the expectation level which customers have at the point of the purchase. If the result were bigger than the expectation, customers may feel positive feeling such as delight or satisfaction and they would want to share their feelings with other people. And they want to buy those products again in the future time. There is converging evidence that the types of goals consumers expect to be fulfilled by the utilitarian dimension of a product are different from those they seek from the hedonic dimension (Chernev 2004). Specifically, whereas consumers expect the fulfillment of product prevention goals on the utilitarian dimension, they expect the fulfillment of promotion goals on the hedonic dimension (Chernev 2004; Chitturi, Raghunathan, and Majahan 2007; Higgins 1997, 2001) According to the regulatory focus theory, prevention goals are those that ought to be met. Fulfillment of prevention goals in the context of product consumption eliminates or significantly reduces the probability of a painful experience, thus making consumers experience emotions that result from fulfillment of prevention goals such as confidence and securities. On the contrary, fulfillment of promotion goals are those that a person aspires to meet, such as "looking cool" or "being sophisticated." Fulfillment of promotion goals in the context of product consumption significantly increases the probability of a pleasurable experience, thus enabling consumers to experience emotions that result from the fulfillment of promotion goals. The proposed conceptual framework captures that the relationships among hedonic versus utilitarian shopping values and promotion versus prevention shopping goals respectively. An analysis of the consequence of the fulfillment and frustration of utilitarian and hedonic value is theoretically worthwhile. It is also substantively relevant because it helps predict post-consumption behavior such as the promotion versus prevention shopping goals orientation. Because our primary goal is to understand how the post consumption feelings influence the variable customer loyalty: word of mouth (Jacoby and Chestnut 1978). This research result is that the utilitarian shopping value gives the positive influence to both of the promotion and prevention goal. However the influence to the prevention goal is stronger. On the contrary, hedonic shopping value gives influence to the promotion focus goal only. Additionally, both of the promotion and prevention goal show the positive relation with customer loyalty. However, the positive relation with promotion goal and customer loyalty is much stronger. The promotion focus goal gives the influence to the customer loyalty. On the contrary, the prevention focus goal relates at the low level of relation with customer loyalty than that of the promotion goal. It could be explained that it is apt to get framed the compliment of people into 'gain-non gain' situation. As the result, for those who have the promotion focus are motivated to deliver their own feeling to other people eagerly. Conversely the prevention focused individual are more sensitive to the 'loss-non loss' situation. The research result is consistent with pre-existent researches. There is a conceptual parallel between necessities-needs-utilitarian benefits and luxuries-wants-hedonic benefits (Chernev 2004; Chitturi, Raghunathan and Majaha 2007; Higginns 1997; Kivetz and Simonson 2002b). In addition, Maslow's hierarchy of needs and the precedence principle contends luxuries-wants-hedonic benefits higher than necessities-needs-utilitarian benefits. Chitturi, Raghunathan and Majaha (2007) show that consumers are focused more on the utilitarian benefits than on the hedonic benefits of a product until their minimum expectation of fulfilling prevention goals are met. Furthermore, a utilitarian benefit is a promise of a certain level of functionality by the manufacturer or the retailer. When the promise is not fulfilled, customers blame the retailer and/or the manufacturer. When negative feelings are attributable to an entity, customers feel angry. However in the case of hedonic benefit, the customer, not the manufacturer, determines at the time of purchase whether the product is stylish and attractive. Under such circumstances, customers are more likely to blame themselves than the manufacturer if their friends do not find the product stylish and attractive. Therefore, not meeting minimum utilitarian expectations of functionality generates a much more intense negative feelings, such as anger than a less intense feeling such as disappointment or dissatisfactions. The additional multi group analysis of this research shows the same result. Those who are unsatisfactory customers who have the prevention focused goal shows higher relation with WOM, comparing with satisfactory customers. The research findings in this article could have significant implication for the personal selling fields to increase the effectiveness and the efficiency of the sales such that they can develop the sales presentation strategy for the customers. For those who are the hedonic customers may be apt to show more interest to the promotion goal. Therefore it may work to strengthen the design, style or new technology of the products to the hedonic customers. On the contrary for the utilitarian customers, it may work to strengthen the price competitiveness. On the basis of the result from our studies, we demonstrated a correspondence among hedonic versus utilitarian and promotion versus prevention goal, WOM. Similarly, we also found evidence of the moderator effects of satisfaction after use, between the prevention goal and WOM. Even though the prevention goal has the low level of relation to WOM, those who are not satisfied show higher relation to WOM. The relation between the prevention goal and WOM is significantly different according to the satisfaction versus unsatisfaction. In addition, improving the promotion emotions of cheerfulness and excitement and the prevention emotion of confidence and security will further improve customer loyalty. A related potential further research could be to examine whether hedonic versus utilitarian, promotion versus prevention goals improve customer loyalty for services as well. Under the budget and time constraints, designers and managers are often compelling to choose among various attributes. If there is no budget or time constraints, perhaps the best solution is to maximize both hedonic and utilitarian dimension of benefits. However, they have to make trad-off process between various attributes. For the designers and managers have to keep in mind that without hedonic benefit satisfaction of the product it may hard to lead the customers to the customer loyalty.

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항공기(航空機) 사고조사제도(事故調査制度)에 관한 연구(硏究) (A Study on the System of Aircraft Investigation)

  • 김두환
    • 항공우주정책ㆍ법학회지
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    • 제9권
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    • pp.85-143
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    • 1997
  • The main purpose of the investigation of an accident caused by aircraft is to be prevented the sudden and casual accidents caused by wilful misconduct and fault from pilots, air traffic controllers, hijack, trouble of engine and machinery of aircraft, turbulence during the bad weather, collision between birds and aircraft, near miss flight by aircrafts etc. It is not the purpose of this activity to apportion blame or liability for offender of aircraft accidents. Accidents to aircraft, especially those involving the general public and their property, are a matter of great concern to the aviation community. The system of international regulation exists to improve safety and minimize, as far as possible, the risk of accidents but when they do occur there is a web of systems and procedures to investigate and respond to them. I would like to trace the general line of regulation from an international source in the Chicago Convention of 1944. Article 26 of the Convention lays down the basic principle for the investigation of the aircraft accident. Where there has been an accident to an aircraft of a contracting state which occurs in the territory of another contracting state and which involves death or serious injury or indicates serious technical defect in the aircraft or air navigation facilities, the state in which the accident occurs must institute an inquiry into the circumstances of the accident. That inquiry will be in accordance, in so far as its law permits, with the procedure which may be recommended from time to time by the International Civil Aviation Organization ICAO). There are very general provisions but they state two essential principles: first, in certain circumstances there must be an investigation, and second, who is to be responsible for undertaking that investigation. The latter is an important point to establish otherwise there could be at least two states claiming jurisdiction on the inquiry. The Chicago Convention also provides that the state where the aircraft is registered is to be given the opportunity to appoint observers to be present at the inquiry and the state holding the inquiry must communicate the report and findings in the matter to that other state. It is worth noting that the Chicago Convention (Article 25) also makes provision for assisting aircraft in distress. Each contracting state undertakes to provide such measures of assistance to aircraft in distress in its territory as it may find practicable and to permit (subject to control by its own authorities) the owner of the aircraft or authorities of the state in which the aircraft is registered, to provide such measures of assistance as may be necessitated by circumstances. Significantly, the undertaking can only be given by contracting state but the duty to provide assistance is not limited to aircraft registered in another contracting state, but presumably any aircraft in distress in the territory of the contracting state. Finally, the Convention envisages further regulations (normally to be produced under the auspices of ICAO). In this case the Convention provides that each contracting state, when undertaking a search for missing aircraft, will collaborate in co-ordinated measures which may be recommended from time to time pursuant to the Convention. Since 1944 further international regulations relating to safety and investigation of accidents have been made, both pursuant to Chicago Convention and, in particular, through the vehicle of the ICAO which has, for example, set up an accident and reporting system. By requiring the reporting of certain accidents and incidents it is building up an information service for the benefit of member states. However, Chicago Convention provides that each contracting state undertakes collaborate in securing the highest practicable degree of uniformity in regulations, standards, procedures and organization in relation to aircraft, personnel, airways and auxiliary services in all matters in which such uniformity will facilitate and improve air navigation. To this end, ICAO is to adopt and amend from time to time, as may be necessary, international standards and recommended practices and procedures dealing with, among other things, aircraft in distress and investigation of accidents. Standards and Recommended Practices for Aircraft Accident Injuries were first adopted by the ICAO Council on 11 April 1951 pursuant to Article 37 of the Chicago Convention on International Civil Aviation and were designated as Annex 13 to the Convention. The Standards Recommended Practices were based on Recommendations of the Accident Investigation Division at its first Session in February 1946 which were further developed at the Second Session of the Division in February 1947. The 2nd Edition (1966), 3rd Edition, (1973), 4th Edition (1976), 5th Edition (1979), 6th Edition (1981), 7th Edition (1988), 8th Edition (1992) of the Annex 13 (Aircraft Accident and Incident Investigation) of the Chicago Convention was amended eight times by the ICAO Council since 1966. Annex 13 sets out in detail the international standards and recommended practices to be adopted by contracting states in dealing with a serious accident to an aircraft of a contracting state occurring in the territory of another contracting state, known as the state of occurrence. It provides, principally, that the state in which the aircraft is registered is to be given the opportunity to appoint an accredited representative to be present at the inquiry conducted by the state in which the serious aircraft accident occurs. Article 26 of the Chicago Convention does not indicate what the accredited representative is to do but Annex 13 amplifies his rights and duties. In particular, the accredited representative participates in the inquiry by visiting the scene of the accident, examining the wreckage, questioning witnesses, having full access to all relevant evidence, receiving copies of all pertinent documents and making submissions in respect of the various elements of the inquiry. The main shortcomings of the present system for aircraft accident investigation are that some contracting sates are not applying Annex 13 within its express terms, although they are contracting states. Further, and much more important in practice, there are many countries which apply the letter of Annex 13 in such a way as to sterilise its spirit. This appears to be due to a number of causes often found in combination. Firstly, the requirements of the local law and of the local procedures are interpreted and applied so as preclude a more efficient investigation under Annex 13 in favour of a legalistic and sterile interpretation of its terms. Sometimes this results from a distrust of the motives of persons and bodies wishing to participate or from commercial or related to matters of liability and bodies. These may be political, commercial or related to matters of liability and insurance. Secondly, there is said to be a conscious desire to conduct the investigation in some contracting states in such a way as to absolve from any possibility of blame the authorities or nationals, whether manufacturers, operators or air traffic controllers, of the country in which the inquiry is held. The EEC has also had an input into accidents and investigations. In particular, a directive was issued in December 1980 encouraging the uniformity of standards within the EEC by means of joint co-operation of accident investigation. The sharing of and assisting with technical facilities and information was considered an important means of achieving these goals. It has since been proposed that a European accident investigation committee should be set up by the EEC (Council Directive 80/1266 of 1 December 1980). After I would like to introduce the summary of the legislation examples and system for aircraft accidents investigation of the United States, the United Kingdom, Canada, Germany, The Netherlands, Sweden, Swiss, New Zealand and Japan, and I am going to mention the present system, regulations and aviation act for the aircraft accident investigation in Korea. Furthermore I would like to point out the shortcomings of the present system and regulations and aviation act for the aircraft accident investigation and then I will suggest my personal opinion on the new and dramatic innovation on the system for aircraft accident investigation in Korea. I propose that it is necessary and desirable for us to make a new legislation or to revise the existing aviation act in order to establish the standing and independent Committee of Aircraft Accident Investigation under the Korean Government.

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MMORPG에서 길드 구성원들의 사회적 지지와 심리적 요인들이 플로우 및 충성도에 미치는 영향 (The Impacts of Social Support and Psychological Factors on Guild Members' Flow and Loyalty in MMORPG)

  • 강주선;고윤정;고일상
    • Asia pacific journal of information systems
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    • 제19권3호
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    • pp.69-98
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    • 2009
  • We investigated what factors motivate gamers to participate in a guild and why they continue to be engaged as members of the guild. We find that, based on the result of focus group interviews with MMORPG gamers, social support and self-esteem factors play important roles. Considering both prior research and the focus group interviews we have conducted, we define social support and character control as independent variables. Character identity, guild identity, and self-esteem are proposed as mediating variables while guild flow and game loyalty as dependent variables. Accordingly, we develop the research model and hypotheses, and verify them empirically. Based on our experiences of playing the WoW game, we proposed a research model and conducted focus-group interviews (FGIs). FGIs involve formulating a hypothesis and then collecting some relevant data. FGIs were conducted face-to-face with students of C University in Korea. We formulated structured interview schedules, and the questions were based on our research variables and personal experiences. The questions for the interviews encompassed the following areas: (a) the demographic characteristics of the focus group; (b) the number of years for which respondents had played online games; (c) the motive for starting a game; (d) the number of game-characters assumed by each gamer; (e) the type of game played; and (f) other issues such as the reasons for involvement in the play, the willingness to reuse the game in case new versions were released, etc. On average, it took two hours to interview each of three groups. A primary set of FGIs was conducted with three groups on the premise that there would be some differences caused by character race (Horde vs. Alliance) or by playable server (Normal vs. Combat). With respect to the manner of playing, we found that guild members shared information, felt a sense of belonging, and played computer games for quite a long time through the guild; however, they did not undergo these experiences when playing alone. Gamers who belonged to a specific guild helped other players without expecting compensation for that, freely shared information about the game, gave away items for free, and more generous with other members who made mistakes. The guild members were aware of the existence other members and experienced a sense of belonging through interactions with, and evaluations from, other players. It was clear that social support was shown within the guild and that it played an important role as a major research variable. Based on the results of the first FGIs, a second set of in-depth FGIs was carried out with a focus on the psychology of the individual within the guild and the social community of the guild. The second set of FGIs also focused on the guild's offline meetings. Gamers, over all, recognize the necessity of joining a community, not only off-line but also online world of the guild. They admit that the guild is important for them to easily and conveniently enjoy playing online computer games. The active behavior and positive attitudes of existing guild members can motivate new members of the guild to adapt themselves to the guild environment. They then adopt the same behaviors and attitudes of established guild members. In this manner, the new members of the guild strengthen the bonds with other gamers while feeling a sense of belonging, and developing social identity, thereby. It was discovered that the interaction among guild members and the social support encouraged new gamers to quickly develop a sense of social identity and increase their self-esteem. The guild seemed to play the role of socializing gamers. Sometimes, even in the real world, the guild members helped one another; therefore, the features of the guild also spilled over to the offline environment. We intend to use self-esteem, which was found through the second set of FGIs, as an important research variable. To collect data, an online survey was designed with a questionnaire to be completed by WoW gamers, who belong to a guild. The survey was registered on the best three domestic game-sites: 'WoW playforum,' 'WoW gamemeca,' and 'Wow invent.' The selected items to be measured in the questionnaire were decided based on prior research and data from FGIs. To verify the content of the questionnaire, we carried out a pilot test with the same participants to point out ambiguous questions as a way to ensure maximum accuracy of the survey result. A total of 244 responses were analyzed from the 250 completed questionnaires. The SEM analysis was used to test goodness-of-fit of the model. As a result, we found important results as follows: First, according to the statistics, social support had statistically significant impacts on character control, character identity, guild identity and self-esteem. Second, character control had significant effects on character identity, guild identity and self-esteem. Third, character identity shows its clear impact on self-esteem and game loyalty. Fourth, guild identity affected self-esteem, guild flow and game loyalty. Fifth, self-esteem had a positive influence on the guild flow. These days, the number of virtual community is rising along with its significance largely because of the nature of the online games. Accordingly, this study is designed to clarify the psychological relationship between gamers within the guild that has been generally established by gamers to play online games together. This study focuses on the relationships in which social support influences guild flow or game loyalty through character control, character identity, guild identity, and self-esteem, which are present within a guild in the MMORPG game environment. The study results are as follows. First, the effects of social support on character control, character identity, guild identity and self-esteem are proven to be statistically significant. It was found that character control improves character identity, guild identity and self-esteem. Among the seven variables, social support, which is derived from FGIs, plays an important role in this study. With the active support of other guild members, gamers can improve their ability to develop good characters and to control them. Second, character identity has a positive effect on self-esteem and game loyalty, while guild identity has a significant effect on self-esteem, guild flow and game loyalty. Self-esteem affects guild flow. It was found that the higher the character and guild identities become, the greater the self-esteem is established. Contrary to the findings of prior research, our study results indicate that the relationship between character identity and guild flow is not significant. Rather, it was found that character identity directly affects game players' loyalty. Even though the character identity had no direct effect on increasing guild flow, it has indirectly affected guild flow through self-esteem. The significant relationship between self-esteem and guild flow indicates that gamers achieve flow, i.e., a feeling of pleasure and excitement through social support. Several important implications of this study should be noted. First, both qualitative and quantitative methods were used to conduct this study. Through FGIs, it was observed that both social support and self-esteem are important variables. Second, because guilds had been rarely studied, this research is expected to play an important role in the online community. Third, according to the result, six hypotheses (H1, H5, H6, H7, H8, and H11) setup based on FGIs, were statistically significant; thus, we can suggest the corresponding relationships among the variables as a guideline for follow-up research. Our research is significant as it has following implications: first, the social support of the guild members is important when establishing character control, character identity, guildidentity and self-esteem. It is also a major variable that affects guild flow and game loyalty. Second, character control when improved by social support shows notable influence on the development of character identity, guild identity and self-esteem. Third, character identity and guild identity are major factors to help establish gamers' own self-esteem. Fourth, character identity affects guild flow through self-esteem and game loyalty. The gamers usually express themselves through characters; the higher character identity is, the more loyalty a gamer has. Fifth, guild identity, established within the guild, has clear effects on self-esteem, guild flow and game loyalty. Sixth, qualitative and quantitative methods are employed to conduct this study. Based on the results of focus group interviews and SEM analysis, we find that the social support by guild members and psychological factors are significant in strengthening the flow of guild and loyalty to the game. As such, game developers should provide some extra functions for guild community, through which gamers can play online games in collaboration with one another. Also, we suggest that positive self-esteem which is built up through social support can help gamers achieve higher level of flow and satisfaction, which will consequently contribute to minimizing the possibility for the players to develop negative attitude toward the guild they belong to.

만경강유역의 개간과정과 취락형성발달에 관한 연구 (A Study on the Cultivation Processes and Settlement Developments on the Mangyoung River Valley)

  • 남궁봉
    • 한국지역지리학회지
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    • 제3권2호
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    • pp.37-87
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    • 1997
  • 만경강유역을 하나의 연장선상에 놓고 연구한 결과, 그 공간상에서 역사와 더불어 형성발달해온 시공연속체를 확인할 수 있었다. 만경강상류에서 하류 하구연안에 이르는 면장공간상에서의 개간과정은 여말에서 부터 시작되어 오늘에 이른 것으로 볼 수 있다. [기원지-지향지] 지향가설에서 본 개간과정에서 개간의 기원지는 만경강상류 산간계곡의 지류곡지 개간을 효시로 하여 기원지가 이루어지고, 조선조 중기까지는 수방대책의 발달과 더불어 하천 중류까지 진출하고, 하천 본류에 대한 하류지역의 계간은 하천의 규모와 유수량의 증가로 인한 하안의 홍수와 범람을 극복할 수 있는 인공제방을 축조할 수 있는 기술수준에 이른 1920년대에 들어서야 본격화되고, 그후 연이어 하구연안의 간석지 개간도 시행되어 개간의 개척첨단이 이들 지향지인 해안간석지일대에 형성되는 것을 볼 수 있다. 시간의 흐름과 더불어 각 시기마다 공간의 변화도 수반되어 시공연속체가 발달하는 것을 볼 수 있다. 취락의 경우 개간과정에 따라 산간계곡 산록일대에서는 주변입지적 집촌, 하천중류와 하류에서는 중앙입지적 집촌, 하천하구 간석지에서는 중앙입지적 열촌형태가 우세하게 나타났다.

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시간별 내독소 정맥주입으로 유발된 급성폐손상의 변화양상에 대한 고찰 (Time Course Change of Phagocytes and Proinflammatory Activities in BALF in Endotoxin-induced Acute Lung Injury)

  • 문승혁;오제호;박성우;남궁은경;기신영;임건일;정성환;김현태;어수택;김용훈;박춘식;진병원
    • Tuberculosis and Respiratory Diseases
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    • 제44권2호
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    • pp.360-378
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    • 1997
  • 연구배경 : 그람음성균 외세포벽 구성체의 일부인 리포다당질(lipopolysaccharide)로 구성된 내독소는 그람 음성균 유발 감염으로 발생원 염증 반응을 설명하는 주요소이다. 내독소(리포다당질)는 특히 호중구의 조직내 침윤을 특정으로 하는 급성 폐손상을 조장하며, 이러한 폐손상 발생 기전의 하나로서 내독소 자극에 의한 폐장내 효과세포(effector cells)의 cytokines 발현이 알려져 있다. 이때 유리된 cytokines은 다시 염증세포 및 폐장내 기질세포등에 영향을 주어 급성 폐손상이 초래되는 것으로 설명되어지고 있다. 저자들은 실험백서에서 아치사량의 내독소를 정맥내 주입한 유발된 급성 폐손상에서 내독소 주입후 시간에 따른 폐손상의 변화를 관찰하고 이틀 염증세포가 폐손상에 미치는 영향을 보고자 하였다. 방 법 : 체중 200g내외의 건강한 백서의 미부 정맥을 통하여 내독소를 5mg/kg 용량으로 주입후 각각 0, 3, 6, 24, 72시간째 기관지폐포세척술을 시행하여 총 세포수 및 분획 세포수를 산출하고, 총 단백량 및 $TNF{\alpha}$와 IL-6 측정과 동시에 조직소견의 검색을 각기 비교, 관찰하여 다음과 같은 결과를 얻었다. 결 과 : 기관지폐포세척 총 백혈구수와 단백 농도는 각각 3시간에 유의한 증가를 보였다(p < 0.05). 72시간에 총 백혈구수의 유의한 감소에도(p < 0.05) 불구하고 단백농도는 계속 증가되있는 소견을 보였다. 기관지폐포 세척 총 백혈구수와 단백 농도와는 유의한 상관관계를 나타내었다(r = 0.65, p < 0.001). 기관지폐포세척 총 백혈구수와 호중구 및 단핵구수 간에는 유의한 상관관계를 보였으며(r = 0.97, p < 0.001 ; r = 0.61, p < 0.001), 단백농도와 호중구 및 단핵구수 간에도 유의한 상관관계를 보였다(r = 0.55, p < 0.005 ; r = 0.64, p < 0.001). 기관지폐포세척 단핵구는 관찰기간동안 계속 유의한 증가를 보였으나 호중구는 72시간에 의미있는 감소를 보여 폐손상 과정에서 단핵구는 지속적인 역할을 할 것으로 생각되었다. IL-6와 TNF 농도는 3 및 6시간째에 각각 최대치를 보였으며 24 및 72시간군과 비교하여 유의한 감소를 보였다(p < 0.05). 이들 상호간에 관련성은 없었으며, 특히 급성 폐손상 3 및 6시간군까지의 초기 관찰 기간중 $TNF{\alpha}$와 총 백혈구수 및 단핵구수 각각에서 유의한 상관관계를 보였다(r = 0.61, p < 0.05 ; r = 0.67, p < 0.05). 조직 소견의 검색 결과 폐장내 침윤 염증 세포수와 폐포벽 두께 정도와는 유의한 상관성이 관찰되었다(r=0.61, p<0.000). 3시간에는 단지 염증 세포의 침윤만이 유의한 증가를 보여(p < 0.001) 폐손상 초기에는 염증 세포의 침윤이 간질조직의 변화를 선행하는 것으로 사료되었으며, 72시간에서는 폐포벽의 두께만이 유의하게 감소된 결과(p < 0.005)를 보여 폐손상후 재생 과정중 폐포벽의 부종이 가장 먼저 감소되는 것으로 사료되었다. 결 론 : 내독소 유발 급성 폐손상에서 (1) 호중구는 주된 염증 세포로 작용하나 단핵구/폐포대식세포 및 폐장내 비면역세포등이 폐손상의 발생 및 진행에 중요한 역할을 할 것으로 사료되었다. (2) 기관지폐포세척 IL-6는 $TNF{\alpha}$와 비종속 관계를 보였고 조기에 최대치를 보여, 특히 IL-6 분비는 폐장내 다양한 세포에서 유래될 것으로 사료되었다.

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플로우 4경로모형의 마음상태와 플레이(play) (State of Mind in the Flow 4-Channel Model and Play)

  • 손준상
    • 마케팅과학연구
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    • 제17권2호
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    • pp.1-29
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    • 2007
  • 본 연구에서는 플로우 4경로모형에서 마음상태와 플레이(play)가 하는 역할과 그 결과를 분석하고자 하였다. 이를 위해서 선행요인인 도전감 및 숙련도의 조합에 따른 마음상태를 측정하고, 플레이를 플로우 4경로모형에 투입하여 플로우이론에서 가설적으로 제시하고 있는 마음상태와 플레이의 영향관계를 분석하였다. 또한 플로우와 플레이의 웹충성도에 대한 영향도 분석하였다. 가설검정 결과에서는 첫째, 도전감과 숙련도의 조합에 따라 플로우, 두려움, 지루함, 무관심의 마음상태가 형성되는 것이 확인되었다. 그러나 두려움의 수준은 도전감과 숙련도가 모두 가장 낮은 무관심집단에서 가장 높게 나타났다. 이런 결과는 플로우이론의 설명과 일치하지 않는데, 무관심집단은 두려움으로 인해 온라인 쇼핑을 회피하는 것으로 해석할 수 있다. 둘째, 도전감과 숙련도에 따라 구분된 집단 간에 플레이 수준에서 유의적인 차이가 있는 것으로 나타났다. 셋째, 플레이는 플로우에 대해서는 정(+)의 영향을 미쳤고, 지루함에 대해서는 부(-)의 영향을 미쳤다. 그러나 두려움과 무관심에 대해서는 부(-)의 영향효과가 유의적이지 않았다. 넷째, 플레이와 플로우는 웹충성도에 유의적인 정(+)의 영향을 미치는 것으로 나타났고, 부정적 마음상태인 두려움, 지루함, 무관심은 웹충성도에 부(-)의 영향을 미쳤다. 플레이의 웹충성도에 대한 영향은 부정적 마음상태에서 강화되는 것으로 나타났다. 본 연구에서는 플로우 4경로모형에서의 마음상태를 확인하기 위해 이를 측정할 수 있는 척도를 개발하여 사용하였다. 마음상태별로 수립한 4개의 구조방정식 모형을 통해 플로우 뿐만 아니라 두려움, 지루함, 무관심의 부정적 마음상태에서 발생하는 영향관계를 종합적으로 입증하였다. 이런 결과는 부정적 마음상태의 영향을 확인하였다는 점에서 이론발전에 기여하였다고 본다. 또한, 플로우모형에서 플레이의 역할을 규명하였다는 점에서도 의미가 있다. 본 연구는 실무적으로도 인터넷 소비자들의 마음상태에 따른 시장세분화와 플레이를 활용한 마케팅전략수립에 시사점을 제공한다.

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대전광역시 노령화 지구의 공간적 분포 패턴 (Spatial Distribution of Aging District in Taejeon Metropolitan City)

  • 정환영;고상임
    • 한국지역지리학회지
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    • 제6권2호
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    • pp.1-19
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    • 2000
  • 본 연구는 중부지역의 중심지로 발전하고 있는 대전광역시를 대상으로 노령화 지구의 공간적 분포 패턴을 분석하고자 하였다. 그 결과 노령화 지구는 대전광역시 CBD지역과 CBD인접지역, 그리고 주변지역간에 뚜렷한 차이를 나타내고 있으며, 그 분포에 있어서도 양극화 현상이 뚜렷함을 확인하였다. 그리고 인구감소지구는 노령화지구와 대체로 중복되어 있고, 비노령인구의 전출에 의하여 노령인구비율이 높아지고 있으며, 인구증가지구는 노령화 지구와 전혀 중복되어 나타나지 않고, 비노령인구의 전입에 의해 노령인구비율이 낮아지고 있다. 인구이동에 의한 노령인구의 증가여부를 확인하기 위하여 각 그룹별로 연령 코호트 분석방법을 이용하여 노령화 지구의 출현요인을 분석한 결과, 인구노령화의 진행 은 인구의 사회적 증감률 변화와 매우 밀접하게 관련되어 있고, 특히 비노령인구의 전출에 의해 노령인구비율이 높아지고 있음을 확인할 수 있었다. CBD지역과 CBD인접지역을 포함한 중심시가지에서는 결혼, 새로운 주택취득에 의한 세대분리 등의 전출, 즉, 비노령인구의 전출이 인구노령화를 촉진하는 주요인이 되고 있고, 반면 주변지역에서는 비노령인구의 지구의로의 전출뿐 아니라 새롭게 노령인구로 편입되어져 가는 연령층 인구와 사망률의 저하에 따른 평균수명의 연장으로 인한 노령인구의 절대적 증대가 인구노령화를 촉진하는 요인으로 작용하고 있다.

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빅데이터 도입의도에 미치는 영향요인에 관한 연구: 전략적 가치인식과 TOE(Technology Organizational Environment) Framework을 중심으로 (An Empirical Study on the Influencing Factors for Big Data Intented Adoption: Focusing on the Strategic Value Recognition and TOE Framework)

  • 가회광;김진수
    • Asia pacific journal of information systems
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    • 제24권4호
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    • pp.443-472
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    • 2014
  • To survive in the global competitive environment, enterprise should be able to solve various problems and find the optimal solution effectively. The big-data is being perceived as a tool for solving enterprise problems effectively and improve competitiveness with its' various problem solving and advanced predictive capabilities. Due to its remarkable performance, the implementation of big data systems has been increased through many enterprises around the world. Currently the big-data is called the 'crude oil' of the 21st century and is expected to provide competitive superiority. The reason why the big data is in the limelight is because while the conventional IT technology has been falling behind much in its possibility level, the big data has gone beyond the technological possibility and has the advantage of being utilized to create new values such as business optimization and new business creation through analysis of big data. Since the big data has been introduced too hastily without considering the strategic value deduction and achievement obtained through the big data, however, there are difficulties in the strategic value deduction and data utilization that can be gained through big data. According to the survey result of 1,800 IT professionals from 18 countries world wide, the percentage of the corporation where the big data is being utilized well was only 28%, and many of them responded that they are having difficulties in strategic value deduction and operation through big data. The strategic value should be deducted and environment phases like corporate internal and external related regulations and systems should be considered in order to introduce big data, but these factors were not well being reflected. The cause of the failure turned out to be that the big data was introduced by way of the IT trend and surrounding environment, but it was introduced hastily in the situation where the introduction condition was not well arranged. The strategic value which can be obtained through big data should be clearly comprehended and systematic environment analysis is very important about applicability in order to introduce successful big data, but since the corporations are considering only partial achievements and technological phases that can be obtained through big data, the successful introduction is not being made. Previous study shows that most of big data researches are focused on big data concept, cases, and practical suggestions without empirical study. The purpose of this study is provide the theoretically and practically useful implementation framework and strategies of big data systems with conducting comprehensive literature review, finding influencing factors for successful big data systems implementation, and analysing empirical models. To do this, the elements which can affect the introduction intention of big data were deducted by reviewing the information system's successful factors, strategic value perception factors, considering factors for the information system introduction environment and big data related literature in order to comprehend the effect factors when the corporations introduce big data and structured questionnaire was developed. After that, the questionnaire and the statistical analysis were performed with the people in charge of the big data inside the corporations as objects. According to the statistical analysis, it was shown that the strategic value perception factor and the inside-industry environmental factors affected positively the introduction intention of big data. The theoretical, practical and political implications deducted from the study result is as follows. The frist theoretical implication is that this study has proposed theoretically effect factors which affect the introduction intention of big data by reviewing the strategic value perception and environmental factors and big data related precedent studies and proposed the variables and measurement items which were analyzed empirically and verified. This study has meaning in that it has measured the influence of each variable on the introduction intention by verifying the relationship between the independent variables and the dependent variables through structural equation model. Second, this study has defined the independent variable(strategic value perception, environment), dependent variable(introduction intention) and regulatory variable(type of business and corporate size) about big data introduction intention and has arranged theoretical base in studying big data related field empirically afterwards by developing measurement items which has obtained credibility and validity. Third, by verifying the strategic value perception factors and the significance about environmental factors proposed in the conventional precedent studies, this study will be able to give aid to the afterwards empirical study about effect factors on big data introduction. The operational implications are as follows. First, this study has arranged the empirical study base about big data field by investigating the cause and effect relationship about the influence of the strategic value perception factor and environmental factor on the introduction intention and proposing the measurement items which has obtained the justice, credibility and validity etc. Second, this study has proposed the study result that the strategic value perception factor affects positively the big data introduction intention and it has meaning in that the importance of the strategic value perception has been presented. Third, the study has proposed that the corporation which introduces big data should consider the big data introduction through precise analysis about industry's internal environment. Fourth, this study has proposed the point that the size and type of business of the corresponding corporation should be considered in introducing the big data by presenting the difference of the effect factors of big data introduction depending on the size and type of business of the corporation. The political implications are as follows. First, variety of utilization of big data is needed. The strategic value that big data has can be accessed in various ways in the product, service field, productivity field, decision making field etc and can be utilized in all the business fields based on that, but the parts that main domestic corporations are considering are limited to some parts of the products and service fields. Accordingly, in introducing big data, reviewing the phase about utilization in detail and design the big data system in a form which can maximize the utilization rate will be necessary. Second, the study is proposing the burden of the cost of the system introduction, difficulty in utilization in the system and lack of credibility in the supply corporations etc in the big data introduction phase by corporations. Since the world IT corporations are predominating the big data market, the big data introduction of domestic corporations can not but to be dependent on the foreign corporations. When considering that fact, that our country does not have global IT corporations even though it is world powerful IT country, the big data can be thought to be the chance to rear world level corporations. Accordingly, the government shall need to rear star corporations through active political support. Third, the corporations' internal and external professional manpower for the big data introduction and operation lacks. Big data is a system where how valuable data can be deducted utilizing data is more important than the system construction itself. For this, talent who are equipped with academic knowledge and experience in various fields like IT, statistics, strategy and management etc and manpower training should be implemented through systematic education for these talents. This study has arranged theoretical base for empirical studies about big data related fields by comprehending the main variables which affect the big data introduction intention and verifying them and is expected to be able to propose useful guidelines for the corporations and policy developers who are considering big data implementationby analyzing empirically that theoretical base.