• Journal of the Korean Society for information Management
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• v.35 no.4
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• pp.51-75
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• 2018

This study was intended to confirm the perception of the users for the public libraries specialized service through the difference in library service quality according to the availability of specialized services by utilizing 'LibQUAL+' that is a service quality assessment tool. As a results, there is difference in the minimum and perceived levels between libraries that provide assessment result specialized services for service levels and those that did not. And there was no difference in the expected level. The degree of service showed generally higher user perception in the Adequacy Gap and Superiority Gap than libraries that do not offer specialized services. Therefore, the users of public libraries recognize that libraries that offer specialized services are better served than libraries that do not.

• 한국노년학
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• v.40 no.4
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• pp.577-598
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• 2020

As the socialization of care is progressing rapidly, the necessity of community-level mental health intervention for older adults with severe social isolation and depression is also increasing. In line with the reorganization of the Individualized Support Services for Older Adults in 2020, the social relations revitalization project for the elderly living alone, which had been conducted as a pilot project in 2014~19, was expanded and reorganized into a separate specialized project within the Individualized Support Services for Older Adults. The purpose of this study is to enhance understanding of the specialized service and to clarify its conceptual framework. The characteristics and conceptual framework of the specialized service were examined through a review of the process of institutionalization of the specialized service, which included analysis of related literature and the pilot projects. Finally, it discussed what to consider in order for the specialized service to proceed as intended in the future, focusing on a couple of situations that occur at the fields.

• Proceedings of the KAIS Fall Conference
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• 2009.12a
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• pp.942-945
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• 2009

경제적 성장과 더불어 의료서비스에 대한 국민들의 욕구는 지속적으로 증가하고 있다. 현 상황에서 각 병원들은 의료서비스 뿐만 아니라 의료 외적인 특화서비스를 제공함으로써 다수의 충성고객을 확보하고자 한다. 따라서, 환자 충성도와 의료 외적인 특화서비스의 상관관계는 집중적인 관심이 요구 되고 있다. 이에 본 연구에서는 서울소재 일개 3차병원 한 곳의 병원을 이용하는 고객들을 대상으로 의료서비스에 대하여 설문조사를 통하여 파악하고자 하였다. 조사결과 환자들의 특화서비스에 대한 만족도 여부와 충성도는 서로 상관관계가 있는 것으로 볼 수 있었다. 특히 충성도가 낮은 집단으로부터 특화서비스에 대한 만족도가 낮은 서비스가 있었기 때문에, 충성도가 낮은 고객들에 대해 서비스를 강화하고 보다 상세하게 불만족의 요인을 파악하기 위한 연구가 이루어져야 할 것이다.

• Proceedings of the Korea Contents Association Conference
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• 2017.05a
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• pp.269-270
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• 2017

스마트 시티에 제공되는 서비스는 기반 서비스와 특화 서비스로 나뉜다. 그 중 특화 서비스는 도시의 목적과 특성에 맞게 제공이 되는 서비스이다. 특화 서비스의 경우 각 지방자치단체에서 제공 계획을 만들고 제공을 하게 된다. 그러면 하나의 스마트 시티가 완성이 되고 생활을 하게 되면서 제공했던 서비스가 지방 자치 단체의 운영 관리의 문제 때문에 제공되는 서비스에 대한 만족도, 체감도는 낮은 것으로 보여진다. 따라서 수 많은 서비스 중 어떤 서비스가 제공 되어야 하는지를 결정을 해야 하고, 재정상 문제가 있을 경우 서비스 우선순위를 결정 하여 순차적으로 제공을 하는 것이 중요한 부분이라고 생각한다. 따라서 본 연구에서는 스마트 시티 서비스 중 특화 서비스를 대상으로 기존 스마트 시티 서비스에 대한 만족 및 선호와 잠재 수요자의 선호서비스를 조사를 하고, 그 결과를 바탕으로 현재 제공이 되고 있는 서비스와 선호 서비스의 차이점을 조사 및 분석을 하고, 기존 연구되어진 논문과 서비스 우선순위를 비교 분석을 하여, 향후 스마트 시티의 특화 서비스의 제공에 관한 계획을 할 때, 어떤 서비스 선정 결정을 하는데 도움이 될 것으로 예상된다.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.315-339
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• 2007

For the public library reading revitalization in this study it is to review program development examples which is differentiated by own library from the existing reading education and reading program. Based on the specialized program examples it intended suggesting a method of reading revitalization, after reviewing enlarged specialized function in the existing public library function, and analyzing related the reading activity status concerning with Seoul city public library, 'One Library One Book Reading' activity and U. S. A public library. Also, this study suggested future public library reading revitalization through the specialized quality service program development and construction related reading.

• Journal of Korean Library and Information Science Society
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• v.49 no.4
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• pp.119-145
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• 2018

The purpose of this study is to select a specialized topic that meets the needs of the local contents and the local people, based on this, the study develops practical guidelines for operating specialized libraries. For this purpose, forty-three libraries in domestic and foreign were selected to derive their implications by surveying the specialized libraries building process, regional characteristics, specialized books, budget, personnel, network, facilities, environment, programs, and publicity. Based on the suggestions reached, we proposed four stages of operation guidelines: the preparation stage for establishing a system to support specialized services and selecting regional specific topics, the stage for the establishment of the library environment in order to serve the selected specialized subjects, the operational stage of planning and providing information complex cultural services related to specialized subjects, and the diffusion stage that communicates with external institutions of the library for upgrading and expanding services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.2
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• pp.5-31
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• 2019

As one of the challenges providing sufficient Social Overhead Capital (SOC), such as cultural and sports facilities, installing small libraries and remodeling old public libraries are crucial to provide local community a public space and specialized services. In order to achieve such objectives, those libraries need to designate special themes while operating and providing services. In this study, we sought to find the relationship between the specialized themes and the spatial composition of the library. For this purpose, we investigated the specialized themes, spaces, services, spatial composition of program, and external environment. Analysis results showed that those libraries need to coordinate various areas according to the respective themes as well as categorization for its specialization subjects in order to stimulate activities of the libraries and to increase the usage rates. In addition, we have identified that a variety of spaces, such as thematic experience zones, are needed to improve the libraries' performance.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.4
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• pp.91-111
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• 2018

This study was carried out on specialized library librarians to investigate the status and overall satisfaction of specialized services and to compare the degree of importance and satisfaction of specialized subject data, specialized service places, specialization programs, specialized subject area facilities and environment based on ISA technique in order to derive problems and improvement measures for the operation of specialized libraries. As results, first, it was found that a specialized library subject should be selected based on the characteristics, history, and resources of the library location as well as based on the demand survey of the local residents and users. Second, based on the appropriate program type of specialized subject and the results from users' demand surveys, specialized libraries should develop different types of experience-type, lecture-type, view-type and the likes. Third, specialized library space types can be divided into integrated type, independent-in-integration type, and independent type. Even though it is most ideal to provide independently specialized space, the space must be constructed considering the circumstances and subject of specialization of each library. Fourth, specialized libraries should have at least one dedicated specialist in the corresponding subject. Dedicated specialists should provide lending and reference services related to the specialization such as tidying, browsing, reading and operating specialized programs. And a dedicated specialist must be an expert in the specialized subject and also a librarian who is responsible of the general library operation.

• Journal of the Korean Society for information Management
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• v.36 no.2
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• pp.7-29
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• 2019

The purpose of this study is to investigate the status of specialized services, user experience, and the overall satisfaction for the specialized library users, and based on the ISA method, compare the specialized theme data, specialized service place, specialized program, specialized theme area facilities and environment, and derive issues of the specialized library operation and improvement measures. Consequently, first, when selecting the theme of the specialized library, the theme ought to be selected to reflect the regional characteristics, history and demographics of the library, and the demand survey of the local residents and library users would need to be considered. Second, when planning the specialized program, the specialized library ought to consider operating differentiated programs based on the program operator who has the expertise to improve the quality of the program. Furthermore, sufficient theme related books and space must be secured, and moreover, the program must be planned in connection with the book collection. Third, the specialized library should be so structured as to ensure that the space may serve specialized themes provided by the library in order to provide specialized collections, services, and information services for the users. In addition, reflecting the needs of the users in designing the space must be considered.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.1
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• pp.53-75
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• 2019

This study has examined the policy status of the specialized libraries and analyzed the status of curation services of libraries and similar institutions and portals, and proposed policy directions for the curation services provision of the specialized libraries. As for the results of this study, first, curation information is collected and selected through the participation of various curators, and the curation information is regularly updated on the websites and online gateways toward maximizing the perception of the book collections in place and the use of collections. Second, the scope of the specialized libraries' curation services are diversified, such as research support services, one-on-one customized curation services, and book curation. Third, digital curation services are constructed in connection with specialized themes. Fourth, beacon is installed inside, and based on the information received from the information forwarding media, individualized user services are provided via such data as the scope of movement of the users and the time entailed for dwelling in a space.