Advanced Industrial SCIence (산업과 과학)

Convergence Society for SMB (중소기업융합학회)
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A Study on the Job Burnout and Turnover Intention due to Work Overload: Focusing on IT workers

업무과부하에 따른 직무소진 및 이직의도에 관한 연구: IT 종사자들을 중심으로

  • Jung-Min Lee (Korea Foundation of Industrial Health Care and Welfare) ;
  • Min-Hee Hong (Department of Dental Hygiene, Division of Health Science, Baekseok University)
  • 이정민 (한국산업의료복지연구원) ;
  • 홍민희 (백석대학교 보건학부 치위생학과)
  • Received : 2024.07.25
  • Accepted : 2024.09.20
  • Published : 2024.09.30
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Abstract

This study aimed to verify the mediating effect of job burnout on the relationship between work overload and turnover intention among IT workers. For this study, a sample of 499 IT workers completed the online questionnaires: job demand scale, job burnout(emotional exhaustion, cynicism, professional efficacy) scale, turnover intention scale. The collected data were statistically analyzed using SPSS 25.0, and the Sobel test was conducted to verify the mediating effect. The results showed that work overload had a significant positive correlation with emotional exhaustion, cynicism, and turnover intention. Work overload had significant positive effects on emotional exhaustion and turnover intention. The full mediating effect of emotional exhaustion on the relationship between work overload and turnover intention was verified. Based on the findings, we discussed the necessity of addressing emotional exhaustion to prevent issues related to work overload and turnover intention among IT workers. Finally, we proposed human resource management strategies to address job burnout in IT workers and suggested directions for future research.

본 연구는 IT 종사자들의 업무과부하와 이직의도 간의 관계에서 직무소진의 매개효과를 검증하고자 하였다. 이를 위하여 IT 종사자 499명에게 직무요구, 직무소진(하위요인: 정서적 소진, 냉소, 직업 효능감) 및 이직의도 척도로 구성된 온라인 설문을 실시하였다. 수집된 자료는 SPSS 25.0 프로그램을 활용하여 통계 분석하였고, 매개효과 검증을 위해 Sobel test를 실시하였다. 연구결과, 업무과부하는 정서적 소진, 냉소, 이직의도에 유의한 정적 상관성을 보였다. 업무과부하는 정서적 소진과 이직의도에 유의한 정적 영향을 미치는 것으로 나타났다. 업무과부하와 이직의도 간의 관계에서 정서적 소진의 완전 매개효과가 검증되었다. 연구결과를 기반으로, IT 종사자들의 업무과부하와 이직의도 문제를 예방하기 위해서는 정서적 소진에 개입할 필요성을 논의하였다. 마지막으로 IT 종사자들의 직무소진에 개입할 인적 관리 방안과 향후 연구 방향을 제안하였다.

Keywords

References

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