The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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A Study on the Work Experience of Social Workers: Focusing on Employees in Welfare Facilities in Seoul

사회복지사 근로경험에 대한 연구 : 서울시 사회복지시설 종사자를 중심으로

  • 윤재영 (삼육대학교 사회복지학과) ;
  • 김민재 (삼육대학교 사람중심실천연구소) ;
  • 서동명 (동덕여자대학교 사회복지학과)
  • Received : 2024.05.27
  • Accepted : 2024.09.05
  • Published : 2024.09.30
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Abstract

This study analyzed the work experience of social workers employed in social welfare facilities in Seoul. We investigated key variables, including working conditions, job characteristics, workplace violence, work-related stress, and burnout experiences. Additionally, we utilized word cloud analysis to identify the primary opinions and experiences of social workers. The results showed that social workers' salaries were generally low, and there was dissatisfaction with the promotion and compensation systems. We also found that social workers pointed out issues related to time shortages, poor physical environments, and inadequate equipment. The analysis by institution type revealed that social workers in public institutions reported high job intensity and low satisfaction with their working conditions. Based on these findings, we propose policy and practical suggestions to improve the work environment of social workers.

본 연구는 서울시 사회복지시설에서 근무하는 사회복지사의 근로경험을 다각도로 분석하였다. 우리는 사회복지사의 근로조건, 근로특성, 직장 내 폭력, 업무 관련 스트레스 및 소진 경험을 중심으로 주요 변수를 조사하였다. 또한, 워드클라우드 분석을 활용하여 사회복지사들이 직장에서 겪는 주요 어려움과 그들의 의견을 시각적으로 분석하였다. 연구 결과, 첫째, 사회복지사의 급여는 전반적으로 낮은 수준이며, 승진 및 보상 체계에 대한 만족도가 크게 부족한것으로 나타났다. 둘째, 사회복지사들은 근무 시간 부족, 열악한 물리적 근무 환경, 기자재 부족 등의 문제를 지적하였다. 특히 기관 유형별 분석 결과, 공공기관에 근무하는 사회복지사들이 더 높은 업무 강도와 낮은 처우 만족도를 보고하였다. 우리는 이러한 결과를 바탕으로 사회복지사들의 근로환경을 개선하기 위한 구체적인 정책적·실천적 방안을 제시하였다. 이러한 방안들은 사회복지사들의 직무 만족도를 높이고, 나아가 사회복지 서비스의 질을 향상시키는데 중요한 기여를 할 것이다. 본 연구는 사회복지사들의 처우 개선뿐만 아니라, 이들의 업무 환경을 보다 나은 방향으로 발전시키기 위한 중요한 기초 자료로 활용될 수 있다.

Keywords

Acknowledgement

이 논문은 '2022년 서울시 사회복지사 근로 실태 개선 연구 결과' 데이터를 재분석한 것입니다.

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