References
- Raab, G., Ajami, R. A., & Goddard, G. J. (2016). Customer relationship management: A global perspective. CRC Press.
- Peppers, D., & Rogers, M. (2004). Managing customer relationships: A strategic framework. John Wiley & Sons.
- Chan, S. L., & Ip, W. H. (2011). A dynamic decision support system to predict the value of customer for new product development. Decision support systems, 52(1), 178-188.
- Grover, V., Chiang, R. H., Liang, T. P., & Zhang, D. (2018). Creating strategic business value from big data analytics: A research framework. Journal of Management Information Systems, 35(2), 388- 423.
- Filip, F. G. (2020). DSS-A Class of Evolving Information Systems. In Data Science: New Issues, Challenges and Applications (pp. 253- 277). Springer, Cham.
- Appelbaum, D., Kogan, A., Vasarhelyi, M., & Yan, Z. (2017). Impact of business analytics and enterprise systems on managerial accounting. International Journal of Accounting Information Systems, 25, 29-44.
- Pavoine, S., Vallet, J., Dufour, A. B., Gachet, S., & Daniel, H. (2009). On the challenge of treating various types of variables: application for improving the measurement of functional diversity. Oikos, 118(3), 391-402.
- Kaiser, R., Spiegel, P. B., Henderson, A. K., & Gerber, M. L. (2003). The application of geographic information systems and global positioning systems in humanitarian emergencies: lessons learned, programme implications and future research. Disasters, 27(2), 127-140.
- O'brien, J. A., & Marakas, G. M. (2005). Introduction to information systems (Vol. 13). New York City, USA: McGraw-Hill/Irwin.
- Arnott, D. (2004). Decision support systems evolution: framework, case study and research agenda. European Journal of Information Systems, 13(4), 247-259.
- Watson, H. J. (2018). Revisiting Ralph Sprague's framework for developing decision support systems. Communications of the Association for Information Systems, 42(1), 13.
- Aronson, J. E., Liang, T. P., & MacCarthy, R. V. (2005). Decision support systems and intelligent systems (Vol. 4). Upper Saddle River, NJ, USA:: Pearson Prentice-Hall.
- Sharkey, U., & Acton, T. (2012). Innovations in information systems from transaction processing to expert systems.
- Polkowski, L., Tsumoto, S., & Lin, T. Y. (Eds.). (2012). Rough set methods and applications: new developments in knowledge discovery in information systems (Vol. 56). Physica.
- Jia, P., Cheng, X., Xue, H., & Wang, Y. (2017). Applications of geographic information systems (GIS) data and methods in obesity-related research. Obesity reviews, 18(4), 400-411.
- Sigala, M. (2018). Implementing social customer relationship management. International Journal of Contemporary Hospitality Management.
- Watanabe, C., & Hobo, M. (2004). Co-evolution between internal motivation and external expectation as a source of firm self-propagating function creation. Technovation, 24(2), 109-120.
- Alt, R., & Puschmann, T. (2004, January). Successful practices in customer relationship management. In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the (pp. 9-pp). IEEE.
- Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), 9-30.
- Foss, B., Stone, M., & Ekinci, Y. (2008). What makes for CRM system success-Or failure?. Journal of Database Marketing & Customer Strategy Management, 15(2), 68-78.
- Cuthbertson, R., & Laine, A. (2003). The role of CRM within retail loyalty marketing. Journal of Targeting, Measurement and Analysis for Marketing, 12(3), 290-304.
- Collins, K. (2001). Analytical CRM: Driving Profitable Customer Relationships. Strategic Planning.
- Friday, D., Ryan, S., Sridharan, R., & Collins, D. (2018). Collaborative risk management: a systematic literature review. International Journal of Physical Distribution & Logistics Management.
- Eom, S. (2020, May). DSS, BI, and Data Analytics Research: Current State and Emerging Trends (2015-2019). In International Conference on Decision Support System Technology (pp. 167-179). Springer, Cham.
- Rupnik, R., & Kukar, M. (2007). Decision support system to support decision processes with data mining. Journal of information and organizational sciences, 31(1), 217-232.
- Asemi, A., Safari, A., & Zavareh, A. A. (2011). The role of management information system (MIS) and Decision support system (DSS) for manager's decision making process. International Journal of Business and Management, 6(7), 164-173.