Quality Improvement in Health Care (한국의료질향상학회지)

Korean Society for Quality in Health Care (한국의료질향상학회)
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Patient Safety Personnel's Task analysis using Importance and Performance Analysis

환자안전 전담인력 업무 분석: 중요도-수행도 분석기법 활용

  • EunJung Shin (Department of Clinical Nursing, University of Ulsan) ;
  • JeongYun Park (Department of Clinical Nursing, University of Ulsan)
  • 신은정 (울산대학교 산업대학원 임상전문간호학) ;
  • 박정윤 (울산대학교 산업대학원 임상전문간호학)
  • Received : 2024.03.25
  • Accepted : 2024.04.29
  • Published : 2024.06.30
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Abstract

Purpose: This study aimed to identify tasks performed by patient safety personnel using importance-performance analysis. Methods: An online survey was conducted during a mandatory educational course. The questionnaire consisted of 43 items categorized into four subscales: management of patient safety accidents, education of healthcare personnel, education of patients and guardians, and patient safety activities. Importance-performance analysis was employed to ascertain the relationship between the importance and performance of tasks conducted by patient safety personnel. Results: A total of 145 patient safety personnel participated in the survey. The perceived importance of tasks by participants averaged 3.67 out of four, while the average performance was 3.40 out of four, indicating a significant difference (t=8.04, p<.001). Activities such as collecting patient safety reports, conducting root-cause analyses, and educating new employees were identified as low-performance tasks compared to their perceived importance. Conclusion: Tasks recognized as having low importance but high performance among patient safety personnel should be addressed through increased awareness and education. Analyzing the causes of tasks with low importance and performance is crucial for recognizing their importance and implementing improvement measures.

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References

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